BB Torch :: PC Freeze While Updating OS - Loss Contacts?
Sep 14, 2011
Yesterday night, i updated my OS in my Torch 9800, it goes in 4 steps
1* backup
2* download
3* install
4* restore
During 4th step (restore), my PC has frozen, half my data is not restored... i miss more than 200 contacts (and other stuffs).Do you know where the BB Software does the backup and store the backup file ? There should be a way to get the backup files to restore at least my contacts but how ?
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Aug 20, 2011
I just updated BB6 and lost much valuable data on sever apps I use for tracking my medical informaiton. For a diabetic loosing my glucose records is dangerous. I use Glucose Tracker and now not only is the data gone but I must buy the pass code again. The same goes for tracking my weight and my blood pressure. If I had known I might lose that data I could have made provisions or not have updated the system.
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Nov 22, 2011
Hi,
My status update is not reflecting in my BBM Contacts phone. I have reinstalled BBM, pulled out battery.
Does anyone knows how to resolve it?
Rgds
Nik
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Aug 24, 2012
After updating my sk17 to 4.0.4 my status bar began to freeze. Every time i close applications - time stops, and every icon that was in bar stuck there. I asked some people, they told me to root my phone and replace some files. But I don't have much experience in rooting, so i am afraid of spoiling phone. Set my status bar back without rooting my se?
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Apr 6, 2015
On my Z3 dual phone, When I search some number from contacts and try to call that person, Contacts freezes. I also get message that "Unfortunately contacts has stopped"
This is happening frequently now. I tried to "clear data" from Apps settings/contacts/clear data. But it didn't work. I want to use a Basic function of my phone, which is Calling.
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Jul 4, 2012
I got iphone 4 decided to update to IOS 5 then After the update, I loss all my phone contacts and music.retrieve my contacts and music either syn by itune or wi-fi(iclouds).
Info:
iPhone 4, iOS 5.1.1, iphone4 updated to software ios5.1.
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May 8, 2012
I upgraded my App world a few months ago, everything seemed fine, re-booted phone and it seems to be wiped off, cannot seem to locate it anywhere! Same happened to Facebook, downloaded new version today, message came up that it was unsuccessful and has now disappeared, I have re-booted phone and have had no luck in restoring either of them..
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Nov 16, 2011
I recently used the BB desktop software to switch data from an older BB storm handset to a new BB Touch 9800 handset. At the end of the syn, i discovered that the data previously contained on the BB tourch 9800 handset are all gone. how the lost data can be recovered?
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Apr 24, 2012
I just had trouble today with my torch, all of a sudden my incoming call audio does not work if it's handset mode but if it's in speaker mode I can hear the caller but audio transmit is not possible, the person at the other side cannot hear me when the phone is in speaker mode, i have to put into handset mode but in any case, there is obvious problem on the receiving/outgoing side.
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Dec 5, 2011
If I lose service for any length of time the phone appears to just give searching for it. I have to go into manage connections and disable/enable Mobile Connections and get back service almost immediately.
As not answering a call could cost me my job it would be pretty handy to resolve this.
I am on 7.0.0 Bundle 2290 and I only noticed this after the last couple of OS updates.
Obviously a reboot/battery pull resolves the issue temporarily but the next time I suffer an extended loss of service then it recurs.
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Sep 1, 2011
Had my Torch for 8 months. All of a sudden, battery bar shows quick power loss; by noon I am down to about 55%.
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Jan 7, 2011
Why does the Torch constantly freeze. I did not have this problem initially, swapped out for a new phone and since it still happens, I realize that this must be an OS issue, yet I have not seen any updates.
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Apr 21, 2011
I have had the phone app freeze on incoming calls. This is a rather fundamental problem for a brand new phone. I can't seem to find were to get the message to BB otherwise.
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Sep 6, 2011
The buttons won't work! None of them! Sometimes the one in the middle (navigator one!) that works going from side to side up and down but wont select anything and the rest just don't work!
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Jul 4, 2012
I updated my iphone 3gs today and I didn't take a backup on my contacts, now they're gone. Is it possible to get them back?
Info:
iPhone 3GS, iOS 5.1.1
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Mar 13, 2012
After I updated my iphone4 with iOS 5.1, I can't find any contact although they are all in, Search doesn't react at all.
Info:
iPhone 4, iOS 5.1
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Mar 18, 2012
I have heard that many people are finding that the backup doesn't restore.Is it safe to update Ios 5 with out loosing my contacts, My contacts are for my business and I can't afford to lose them. Don't have time to copy each one down.
Info:
iPhone 3G, iOS 4.3.3
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Mar 30, 2012
After i updated my new Iphone4S to ISO 5.1 i cant add contacts there is no plus sign and if i try other ways to add contacts it just close up and returns to the home screen, also when i go to settings then try to open( Mail, Contacts , Calendars) the same this happens it appears for 1 sec then closes and returns to the home screen.
Info:
iPhone 4S, iOS 5.1
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Apr 4, 2012
I updated my iPhone with OS5 and I lost all my contacts.I have everything else.I have the iPhone 4.
Info:
iPhone 4, iOS 5.0.1
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Apr 18, 2012
After updating my iphone all my contacts were lost and the add contacts icon
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Apr 22, 2012
ive lost all my contacts after updating to 5.1, then i restored and now ive lost everything
Info:
iPhone 4, iOS 5.1
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Apr 27, 2012
how do i back up my contacts before updating my iphone 4?
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Jun 28, 2012
lost all my contacts when updating to ios 5, how do i retrieve them?
Info:iPhone 3GS, iOS 5.1.1
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Jun 2, 2014
contact disappear from list no rhyme or reason since downloading IOS7.1 to an IPhone 4s.
Info:
iPhone 4S, iOS 7.1, IPad 2
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Sep 9, 2012
recently updated my phone and did choose to back it up. everything was backed up except my bbm contact list, anyway i can restore this?
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Mar 12, 2012
i lost all my contacts while updating my hone to the new software hw do i get all my contatcs back??
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Mar 21, 2012
Few days ago I updated my iPhone, I turned it off at night & when I turned it on at morning I discovered that all my contacts are gone, how can I restore them?
Info:
iPhone 4, Windows XP
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Apr 25, 2012
I had my iphone software updated at the apple store and now I have no phone numbers saved or txts in my phone. how do i get them back?
Info:
iPhone 4
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Jun 8, 2012
Last evening,the i phone battery had died, after charging my 3g iphone, prompts showed a cable (connecting to itunes) update.
So i connected it and ran the update, it said after updating i could restore my contacts and messages. ( Earlier that day we updated our macbook to the osx lion and moved our moble me account to the icloud)
I was not given the option to "restore contacts, messages, information" ( As is customary when updating my iphone)
Note: After the update was complete, ( updated to 4.2.1) IT WAS SUPPOSE TO BE 5.1. (BUT that may be because I have an old 3G iphone??)
Then all it offered me was syncing options, so I "sync"ed "it". Now, all my iphone messages, contacts, phone history, purchased apps...... are "GONE'
Info:
iPhone 3G, iOS 4.2, Phone prompts said connect to itune
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Jun 21, 2012
I have a 3G. My nephew updated my software to IOS 5. Even with back-up all My contacts disappeared. My favorites are available, but not with names.
Info:
iPhone 3G, iOS 5.0.1
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Feb 7, 2012
I have updated my Nokia N8 to Nokia Belle with Nokia Updater for Mac but I cannot find contacts, sms and notes. All disappeared and unfortunately I don't have a backup. It is urgent and important. At the end of the update it was asking me if I wanted to import contacts from another Nokia phone, but as it wasn't the case, I bypassed that option. Surely I did something wrong but I really do hope that contacts, notes and sms are saved somewhere on my Mac.
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