BB Torch :: Unable To Turn Off 9860
Feb 13, 2012
how can I turn my BB 9860 completely off? Whenever I press the Power off button from the menu or the hard key, the screen goes off however the phone does not switch off, it just disconnects me from wireless networks and the phone freezes mostly. The only way I am able to turn the phone off completely is by removing the battery. I have tried holding the power off key for a long time but that is of know help.
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May 14, 2012
When my 9860 torch is locked, the hanging off button is the only one which keep running.So if you press it for few seconds the phone wil will be stopped?How can i do to lock it ?
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Apr 12, 2012
A few days ago i updated my phone and today it wouldnt get any signal so i turned the phone off and on, still no signal, so i turned it off and on again and still nothing. So i took out the battery and restarted the phone, i did this 3 times and now it wont turn on at all.When i plug the charger in, the phone wont charge.I dont know if the battery has gone all together so ive ordered a new one.
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Nov 27, 2012
My BB will not turn on. When I connect, the LED flashes red.
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Jan 2, 2012
Last night i switched my BB Torch 9860 off and this morning when i woke up to turn it back on it wont switch on and the red light keeps coming on and off and it wont do anything. can anyone help me with what to do.As i purchased the phone in october last year on ebay i have been told my optus they can not send it away with a proof of purchase or warrenty i purchased the phone brand new. Im really desperate to have this fixed
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Dec 1, 2011
I have a 9860 and would like to know how to turn off dial pad tones: when I key a phone number I hear a tone after keying each number. It is very annoying when I weak headset.
The option Turn on/off key tones (in Typing and Input > Keyboard ; Select the Key Tone checkbox) works only for the alphanumeric key board, but not for the numeric phone dial pad.
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Aug 27, 2012
my 9860 torch wont turn on white screen coming up sayin error 606
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Jun 12, 2012
I bought a new Bb torch 9860 the day before. It was working perfectly fine until this evening. It has now stopped turning off completely which it was doing very well before. Now it goes into a standby - like mode and quickly turns on when the red button is pressed. Earlier it used to take time in loading (I know it's a time saver but what if I want to switch off my phone completely to give it some rest). I am unable to switch it off completely other than by the method of removing it's battery. Also, it had stopped showing recent updates in bbm and was suddenly not playing any media file before this thing happened. These two have now been resolved but the turn off thing still wont work.
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Jan 7, 2012
I just got my new torch 9860 and cannot turn it on - I have on the screen a battery with a red cross ! does that mean that the battery is out of service ?it seems that it doesn't reload / charge the battery !?
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Oct 24, 2011
I've just received my first Blackberry and have been through the setup. However I am unable to receive or send emails because it says either my password or my email address are incorrect. The email address is definately correct and the password was only set up this morning so that's correct. It's a business email, not BES or Hotmail. Is it my Blackberry password it's asking for or my email password?
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Nov 14, 2011
I have upgraded my old blackberry to a Torch 9860 and my old phone data was transferred, i can access my enterprise email. After downloading the Blackberry App World's latest version i am not able to login to the Blackberry ID account, while my username and password is valid as i am able to log in to the website using the same ID and PW.thing is working except the telphone and enterprise email, i am not able to setup my yahoo email or gmail accounts, coz everytime its leading to the verify Blackberry ID screen and when i key in it says " Unable to login to your Blackberry ID account" its not telling wrong password, there must be something i am missing during the setup process.
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Jun 28, 2012
Files in the csv format are unable to display in my bb torch 9860, update me any application I need to install to display the csv files. I went thru documents to go (option) when browsing for the file it is not showing csv file in the media card.
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Oct 29, 2011
I have just recieved my new 9860 and have a recurring problem throughout the phone. The easiest example is when you use apps like facebook for the first time, you see a terms and conditions pop up. At the bottom of this popup is a small blue arrow to indicate there is more to read if you scroll down. I can't scroll down... the cursor just goes off screen.
This problem is persistant throughout the phone in the blackberry side menu, the home page and on web pages. Basically I cannot scroll anything that requires scrolling to view more. The cursor just dissappears off the screen.
I have tried removing the battery (whilst turned on) to no avail. I have tried adjusting fonts (another list that will not scroll) and Orange tech support were unable to help.
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Apr 18, 2012
i have recently bought a 9860 although i have regestered and sbscribet to bb servs i can not settup my e mail account the only i get when goto setup email is to activate an enterprice account ... have spoke to orange (absolute useless) thay say thay cant assist as blackberry problem cant get any assistance from blackberry.
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Aug 3, 2012
I am unable to connect to applications like Facebook, App world, Twitter etc. through 3G or Wifi both while web browser works quite fine with both, 3G and Wifi.
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Dec 4, 2011
BB desktop software on Win7 unable to link via Bt to torch 9860, it says troubleshooting needed.. no driver on win7? However it works for transfer files from PC to device.
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Oct 19, 2011
i bought a new torch 9860 with OS7. when i try to open any flash video from facebook, it doesn;t open and says my phone doesnot support this. on adobe site, there is no flash player available for blackberry os7.
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May 17, 2011
i just get my new blackberry torch, i insert my sim-cart and insert the battery i won't start up so i put it on the charger.but after about 10 seconds de battery with the flash sign turns into a battery with a red cross in it.and it's not possible to turn the blackberry on?
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Feb 23, 2012
A few weeks ago there was a software update to BlackBerry Desktop which now precludes me from synching the new Contacts from my Outlook on computer to the device (Torch9810).
I have tried unsuccessfully to turn off wireless snchronization but this device doesn't have that option. I went to Contacts --> Options --> Synchronization but the only alternative there is to uncheck AT&T Address Book Automatic Synchronization.
It doesn't import new Contacts either way (checked or not). Used to before the software update I relunctantly downloaded. But not now.
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Jan 12, 2012
i try to download some appication by laptop when device connect any massage turn on device radio, i try to follow all instruction to turn on but still massage coming turn on device radio what should i do?
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Jun 4, 2012
i have loaded the bb desktop software and drivers for bb but i am unable to synchronize my torch 9860?
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Jan 10, 2012
i can't seem to use 3G on my 9860.. it has bands 1, 4, 8.
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Sep 19, 2012
how to downgrade the blackberry 9860 os from os 7 to os 6 or 5?
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Jan 8, 2012
i have only had this phone four days and it has all of a suddend started switching itself of then reboting itself then flash and vibrate of 2mins then turning it self off again, it has done this constantly for 2 hours now.
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Aug 24, 2012
Just purchased my new blackberry torch last June and I have been sending it to service center for 5 times already. I am so lost on how to fix the problem. My problem is my phone shows full signal strength and I can't receive not make calls nor messages. I tried to call the service provider for any network problems and they said no problems at all. It happens at ant time of the day. Service center says there no problem on the phone. I just notice that whenever I put the rubber casing on my phone problem occurs.Is there any connection? Im using the rubber casing for easy grip.Signal: -77dbmOS: 7.1.0
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Jul 30, 2012
Since this morning my Blackberry's speaker hasn't been working, I get no message alerts, no alarm, no music, the camera shutter isn't even going off. However everything is fine when I put headphones in and I can also make phonecalls without speakerphone.
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Aug 24, 2012
My torch 9860 could not sync. more than 70 contacts from outlook
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Jan 14, 2012
i got my bb torch 9860. it was using wi-fi connection. but when i update software it is not using wi-fi at all, when i go to wi-fi dignostic it shows local ip address as missing mean does not shows local ip address.
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Nov 22, 2011
I have set up a BB Id using using my laptop and have received a mail from BB validating the same. I have also tried login in from my laptop and it works.However, when I try to log in using my BB Id and password from my phone it is giving an error message 'The user name and password provided do not correspond to a valid blackberry ID'.
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Feb 5, 2012
Torch 9860 one week old. Battery went dead so I hooked up charger. Now phone will not boot up. I get a red LED light on for 10 seconds and off for 8 seconds, repeats. Tried removing battery. Tried booting in safe mode (holding escape key), nothing works.
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Jun 23, 2012
i purchased BB 9860 on week ago. i am disappointed,
(i) why mobily sim (Saudia) not working. G3 is not activiate.
(ii) what is radio off? what does it mean
(iii) i want to install viop application (mobile dialer) how?
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