BB Torch :: The Protocol Specified Is Not Supported By The Handheld
Mar 9, 2012
Whenever someone emails me a Word or Excel document, I try to open it and get the message: The protocol specified is not supported by the handheld. Please try a different URL.
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Mar 2, 2010
I get this message when trying to use the blackberry shortcut icon for Sacramento News, Stockton, Modesto Breaking News, Weather & Sports - KCRA Sacramento's Channel 3, a local news station.I did some research and found that the shortcut may not be utilizing "http://" in the address. Is there anyway to re-program the shortcut?
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Dec 6, 2012
I had my yahoo messenger in my phone and when i tried to log in im getting service is not enabled for this device. what shall I do?? It is useless that you had the YM app ready, yet u cant use it.
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May 17, 2011
unable to use the dete from handheld option
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Jul 5, 2012
i brought my bb to a sauna room, and a day after that, my bb suddenly restarted itself and when it turned on the screen was all white with Blackberry Wireless Handheld on top of the screen and 1997-2008 RIM on the bottom of the screen.
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Dec 29, 2011
Every time i try to connect yahoo messenger i get this error (Service not enabled for this handheld) Iam using 9810 Torch 2.
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Aug 25, 2010
On my 9000, and I thought on my Torch as well - until today - there was a subpage in mail options called message services which permitted you to select which email account settings to modify (for example BES or BIS). Then once I selected my BES account there was an option to "send email to handheld" or not. Something I turned off every evening and back on in the morning (don't want work emails bugging me all night).BUT, now I can't find where that option is on my Torch. Very strange. I've searched everywhere, I think. Any help would be great. At minimum, will someone who has multiple email accounts (BES) check their Torch to see if the setting I refer to is there? I'm not sure If I messed something up which caused the option to disappear. At a minimum, will someone who has multiple email accounts check their Torch to see if the setting I refer to is there? I'm not sure If I messed something up which caused the option to disappear.
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Aug 2, 2011
When I click the facebook icon a message appear that says: you are currently on a service plan that does not support this application. if you want to use this application. Please contact your service provider to upgrade your data plan. What will I do?
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Jul 25, 2011
While truing to turn off my BB by pressing "red button", I suddenly got the message "turning handheld off", and of course could not turn the phone off. Does anyone can tell me how to get rid of the message. May be there is already messages related to this issue and some could may be direct me to them.
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Nov 28, 2011
I have had my BB Torch 9800 since May 2011, and I had a media card (SD 2GB) in there since Day 1. Early November came around and my phone's media folder was completely empty and I was unable to view any of my pictures, music, etc from my external media card, but the internal built in media card still works just fine. I went into my local AT&T store just for kicks and giggles to see if they could do something (they couldn't). I consider myself an advanced Blackberry user, for I have had a Blackberry for a number of years. The torch is my 7th Blackberry and this is the first time I have had a problem with any of my phones. Not to diss the Torch or Blackberry, but this isn't their finest work. Back to the point, how can I get my phone to recognize my media device?
Device info
AT&T
BB9800
6.0 Bundle 2647 v6.0.0.600, Platform 6.6.0.223
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Oct 11, 2011
Is there any chance to get ANT protocol in X10. Last upgrade for mini, mini PRO and X8 is turning on ANT, but not in X10 which is greater/better model.
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Feb 9, 2015
When I connect to my car via bluetooth after the upgrade to 5.0.1 the phone automatically selects Sim Access Protocol mode and the car effectively takes control of the sim. Before the upgrade I could choose to connect in that way or not.
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Apr 22, 2012
I have a BBerry Curve 9300 that I upgraded the software on to version 6.0 bundle 2949 and ever since I can`t get online to check emails etc and all I can do is BB messenger. I click on the email setup link on the phone but it won`t do anything at all. I see from the pull down list of programs that there are a few internet items required but it won`t allow me to click on them and download. I have updated the software but nothing.What can I do? I recently moved from the UK to Canada but it was like this before I moved - I just haven`t needed it in a while.
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Sep 9, 2014
I own a 2013 Dodge Charger with the Uconnect system, and an iPhone 5c. The phone connects to the Uconnect system flawlessly, but Uconnect does not support the text messaging feature because of the lack of Message Access Protocol on the iPhone. Is there a workaround so that I can take advantage of this hands-free feature on the Uconnect system? The people at Uconnect have been, unfortunately, less than useful.
Info:
MacBook Pro with Retina display, OS X Mavericks (10.9.2)
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Jun 6, 2012
I have an iPhone 4S with AT&T. I am going to France to visit relatives. I do not have an international plan with AT&T. I have been told that I will get roaming charges but that I will be able to use my iPhone in France. I do I use my iPhone in France? When I get off the plane and take it off airplane mode is there something I have to set in Settings? I have not found anything? Does it automatically recognize the European protocol? I see International Assist but I'm not sure that enables.
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Mar 14, 2012
How do I add PAP (Password Authentication Protocol) to my phone? In the online manual it states that Blackberry should be able to support this feature. I can find no online documentation on how to add this support to my device.
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Sep 7, 2011
I have several people in my contact list. Of course, all of them has its name/surname.But I can see only their number in Protocol (Missed calls, Called numbers)From some reason, the numbers are not translated to names there, what is very uncomfortable and I am not able to see, who was calling me.Just only few persons are "translated".I am using Exchange Active Sync for synchronize contacts with Exchange server (is this related ?)
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Aug 10, 2011
I've had the Photon for about two weeks now and tried time and again to configure my AOL e-mail as IMAP, not POP, which I don't like.I have been able to get it to work as POP mail, but not IMAP. Why is that? I don't think it's an Android thing, because I had AOL e-mail configured as IMAP delivery on my last phone, the HTC Hero.how to make AOL work on the Photon with IMAP protocol?
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Mar 1, 2011
Have you been able to synchronize address book with your car bluetooth system via rSAP? Volvo V50 built-in bluetooth works otherwise, but does not synchronize address book. Remote SIM access is enabled from E7 bluetooth settings. It is very annoying to see just the number for incoming phone calls, nor can you browse address book and make phone calls with car's built-in system.
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Feb 28, 2012
I'm using the email app for my work email. It's using the IMAP protocol. I'm not using the corporate sync functionality. After doing a manual sync by pressing the refresh icon, I would get emails pushed to my phone fine. However, after some time emails stop getting pushed to my phone. The period of time when push seems to be working varies around a few hours. When it stops working I have to do a manual sync again in order to get push to work for another few hours.
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May 23, 2011
Why can't some mobilephones open the text message that I send using my torch. Something like "Unable to open. Message format not supported" appears. What must I do?
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Feb 8, 2011
If I wish to reinstalled handheld software OS5.0 to my BB 9300 curve 3G since it was corrupted, please advise whether the following steps are correct?
1st download blackberry desktop manager version 6.0 or version 5.0 to personal computer (PC) and backup necessary applications and contacts.2nd connect with USB cable to BB handset via PC and start download OS5.0 operating system through local telco service provider.anyone can provide to me correct lingkage to blackberry desktop manager version 6 or 5.
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Mar 26, 2010
I've been having trouble with my Storm 9530 over the past week. It's not been turning on; I've charged it and it's still just a black screen. Sometimes it turns on to the white charging screen with the little lightning bolt on it and ocassionally it charges up to where it fully turns on but after a while it says "Battery drained - turning handheld off" and it turns off. I've done some googling and saw that other people have had this problem URL...
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Jan 20, 2012
I've turned the Data Serviced to OFF, but every two minutes, my BB Tour connects via EDGE. How to stop that?In the Europe, the mobile Internet is quite expensive, that's the reason.
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Apr 21, 2010
I work for a Verizon premium retailer (aka indirect store). So of course we don't have all the resources/equipment that a corp store does, but we still try to solve issues to the best of our ability unlike many indirects.
I had a guy come in yesterday with what I believe to be a bricked Tour...basically was stuck on the white screen that said it needed to be taken "for repair." After some quick research here I concluded it was probably due to the 5.0 problems people have been having and I had a new one shipped out to him next day under warranty.
The problem is he aparently has tons of contacts, and of course like many people didn't use DM to do backups. Is there any way that those contacts could be accessed? We do have the same machine a corp store uses but I'm thinking that's not going to pull them...I didn't know if there was a way to restore a earlier OS with DM and keep the contacts. I'm guessing no, but figured I'd check the best source!
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Apr 19, 2010
So I was using VZ Navigator for a little road trip this weekend, and as I was using it I noticed my Tour getting very hot. I checked the temp and Meterberry said it was 114 degrees! So I turned off VZ Navigator but a few minutes later my phone restarted itself and now the only screen I can see is a white one saying: "Technical Issues Please Return to Place of Purchase for Repair". Took it to VZW and they told me I need to get one overnighted to me and there was nothing they could do. Oh and I tried Desktop Manager and it wont recognize my bb no matter what I did (even the version without media manager). So now I play the waiting game without my BB. Has anyone else run into this problem with their tour overheating?
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Aug 26, 2010
Just downloaded 5.0 software a few days ago. I now notice the "thinking clock" on the screen frequently when using some applications. I do not have a SD micro card at all. If I install one would current apps run better, or faster? I always thought that the SD cards were simply to store data,
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Mar 9, 2011
i have a curve 3g and recently it has come up with the message ''Battery drained, shutting down handlheld''.
this has only recently started happening. i checked the usage and i dont think it is anything to do with any applications, is it just a chance that the battery is worn, iv had it for about 18 months now.
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Feb 6, 2012
I was using my phone when the speaker blew now it is extremely difficult to hear anything on this phone who should I contacted to have this phone repaired or replaced?
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Jul 18, 2011
i am having a problem whuile operating the blackberry desktop manager after connecting my handheld. it says "handheld application loader wizard has encountered a problem and needs to close.we are sorry for the inconvenience". im unable 2 do anything on my device except take a back-up.
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Aug 5, 2011
I recently received a replacement Blackberry Bold device. On my old phone I had it set up to ask whether I wanted to delete email messages on just the handheld device or both. I like having the option. On this replacement device I can't find this optional setting. I'm even having a hard time accessing the various email options.
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