BB Tour 9630 :: Getting Contacts Off Of A Bricked Handheld - How To Fix
Apr 21, 2010
I work for a Verizon premium retailer (aka indirect store). So of course we don't have all the resources/equipment that a corp store does, but we still try to solve issues to the best of our ability unlike many indirects.
I had a guy come in yesterday with what I believe to be a bricked Tour...basically was stuck on the white screen that said it needed to be taken "for repair." After some quick research here I concluded it was probably due to the 5.0 problems people have been having and I had a new one shipped out to him next day under warranty.
The problem is he aparently has tons of contacts, and of course like many people didn't use DM to do backups. Is there any way that those contacts could be accessed? We do have the same machine a corp store uses but I'm thinking that's not going to pull them...I didn't know if there was a way to restore a earlier OS with DM and keep the contacts. I'm guessing no, but figured I'd check the best source!
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Apr 19, 2010
So I was using VZ Navigator for a little road trip this weekend, and as I was using it I noticed my Tour getting very hot. I checked the temp and Meterberry said it was 114 degrees! So I turned off VZ Navigator but a few minutes later my phone restarted itself and now the only screen I can see is a white one saying: "Technical Issues Please Return to Place of Purchase for Repair". Took it to VZW and they told me I need to get one overnighted to me and there was nothing they could do. Oh and I tried Desktop Manager and it wont recognize my bb no matter what I did (even the version without media manager). So now I play the waiting game without my BB. Has anyone else run into this problem with their tour overheating?
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Feb 18, 2010
I bricked my 9630 and I am thinking of upgrading to 5.0. My carrier has not supplied me with a 5.0 yet, so I was thinking of using the Verizon 9630 5.0 version. My question is if I am not successful loading the 5.0, is it easy to reinstall my 4.7 from my carrier or will I run into a problem?
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Mar 1, 2010
I Have A Verizon BlackBerry Tour And Right Now Its Bricked With Reload Software Error 552, I Have Read Where i can connect it to the PC and restore it, but the only problem is that it wont even connect to my pc,it isnt connected to desktop manager or the pc
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Apr 29, 2010
Searched but could not find anything. My Tour shows 1 email but I've deleted all. How do I clear this notifier?
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Apr 12, 2010
Maybe this is in the VZW Tour 5.0 software thread or something, but after completing the software upgrade, when I receive emails through my Gmail account and decide to delete an email, I am no longer getting the option to delete from the mailbox, the device, or both, although the option is set uo from this particular email account. I'm not having any problems with the Yahoo email account. I've removed the email and readded it on the phone as well as on the Blackberry Internet Server website.
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Sep 2, 2010
I have BB Tour that is a corporate cell phone and is set up using Microsoft Exchange to receive my corporate e-mails. We use MS Outlook as our mail program.I was just playing around in Outlook trying to figure out how to attach my business card to the end of e-mails I send and soon realized I was looking at all of my personal cell numbers of friends, family etc. in Outlook on my corporate lap top ! Yikes ! I don't want my mom, ex wife, current GF's etc. contact info on my corporate laptop.Is there a way to get my Tour and/or Outlook to stop syncing my phone contacts to my my computer?
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Aug 6, 2010
I've entered a pre-paid SIM card and can't read the phone book on my TOUR, i dont even have the option to retract them from the card to the phone when i go to the menu. Although I can make and receive calls with no problem.Did u guys have to do something special prior to entering the card?
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Apr 20, 2010
I dropped my BB tour in the water over a week and half ago. I have a JVM error 102 on a black screen that I have to strain to read. I have already gotten a replacement, but is there a way to bypass this error and get the contact info off of the phone?
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Jun 12, 2010
I woke up this morning to find my entire contact list deleted from the Contacts application, however when I open an email or an SMS, all of the contact information is there for that particular person. When I look at the call log, the information is also there.I have a backup done on Friday (yesterday) on Outlook at my office (not on work server since they all use IPhones for that. I prefer my blackberry so I use the non-server syncing)...is there another way to get this information back or do I need to wait to resync on Monday?
I had a lot of apps on there that I don't use, so I deleted the off this morning to help get some memory back. I haven't yet done a battery pull on my phone...will doing one affect anything or should I just do it to help clear the memory up and make room for contacts?
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Apr 8, 2010
I just received my replacement Tour (trackball issues) and would like to know the best way to transfer my contacts to my new phone. I do have several and not sure if I can use the BDM to do this or not, or if there is another way to accomplish this.
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Feb 11, 2011
i am still unable to add contacts or even edit existing contacts.
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Jan 13, 2010
My partner and I want to upgrade our phones to a new PDA. I have the Tour and I love it. His only concern is that, in our business we will need to use Handheld Contact to integrate with a program called ACT! and we are not sure that the tour will hold all of our contacts? How many contacts will the tour hold including email addresses any everything? We have over 3000 contacts in our ACT! database.
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Mar 3, 2010
I am trying to put the contacts from my Blackberry Tour onto Outlook. Whenever I open up the desktop software and try to synchronize my phone or alter the sync options, it says something along the lines that I must be able to access the internet to perform the action. Why would it say this when I clearly have internet access?? Help needed greatly, I need to perform this action so I can go ahead and send my phone to the person who bought it from me.
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Aug 24, 2010
Recently I was at work, and my blackberry restarted, when it loaded, all my contacts had disappeared, originally i had thought that a filter had been applied, which wasn't that case, when i go to options to select my contact list, it shows that there are 316 entries, but they won't appear in my address book? Any suggestions on what i should do next.I also plugged my bb into desktop manager 6 and it showed that my address book wasn't installed. However i can add new contacts...
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Feb 26, 2010
Does anyone know what the limit is for contacts in a Tour 9630?
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Apr 23, 2010
My contacts are showing the count number in both back up assistant and in contact list properties... I do not have a filter set, and I have contacts set to show all....but no contacts are showing. I also set up youmail.... and it pulled my contacts, all of them, but as far as I can tell they are nowhere to be found in the phone? I have a feeling I will feel really silly for asking, but help please!?
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Jan 16, 2010
I just used my upgrade on the verizon blackberry tour 9630, I'm a big texter and absolutely LOVED my env2! Any helpful hints? Advice to a new user? I actually will not get my phone till next week.
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Feb 14, 2010
I tried usin Excel & did not like it. Is there any other way that is easy? I do not run Outlok on my computer so that is not an option.
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Mar 3, 2010
Hopefully you crackberry addicts can help me out! I go to look at a text message and it no longer says from a contact, instead, a phone number. I look at my contacts and they're all gone. No updates were going on, nothing. I'm running os 5.0.0.419. I tried a battery pull and it did nothing.
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Feb 13, 2010
Is there a way to have my tour save my contacts with a third party app ? What i mean is most all of the sprint phones if you are out of town and you lose your phone and you go to a store and get a new phone as soon as they activate the new phone through the back up contacts on there sprints website it will automactly put your contacts in your new phone.I know you can save them on your pc but if i dont have my lap top with me how can i get the contacts and numbers into my new phone that i get when iam out of town.I was told there was a third party app to down load that will transfer them. so if you are out of town and lose your blackberry how do you get your contacts in the new blackberry if you dont have your pc with you ?
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Jan 31, 2010
I have just one SMS sound and one MMS sound so I know if I'm getting just a plain text or a picure or video message. Just one person in my contacts list...when they were texting me the alert sound is different than the one I have set for my phone but I never went into that contact and changed it so I don't even know how that happened and I don't know how to change it to just match my standard SMS sound. Hopefully this makes sense I'm trying to explain it without sounding too confusing.
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Jun 9, 2010
I have noticed this multiple times now that random contacts are missing from my address book. Today I got a call from my mother and her contact info was gone as well! I haven't installed any new apps and I haven't gone through and wiped out any of my other old contacts.
I am running .591 and I know that's an oops. Good thing for Verizon's backup assistant! I was able to get the numbers back online.
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Mar 19, 2010
I previously owned an 8830 World Edition and recently bought the 9630 Tour. I had the the guy at Sprint transfer everything from the 8830 to the 9630. I gave my wife the 8830 and she had her old phone transferred to the 8830. I realized the I did not have my passwords in my password keeper on the new 9630 so I connected the 9630 to the laptop with the old desktop manager. I recovered my passwords but now I have my wife's contacts in my phone and I can't recover my contacts. If anyone could provide a solution.
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Mar 27, 2010
I have been ttrying mightily but unsuccessfully to add my contacts from my BB to my desktop PC.I use Microsoft office on my desktop PC. The email address for that is different that my BB address. I don't think that should make a difference as I only want my contacts to be available in the address book there.I tried doing it thru desktop manager and it it seems to have transferred a small percentage of them but by no means all of them.
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Apr 19, 2010
I synchronized my 9630 Blackberry Desktop, one way from Outlook in computer to Blackberry. The only fields from my Contact folder that appear in the Blackberry are the telephone numbers. How do I get the other Contact fields from Outlook to my 9630?
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Apr 8, 2010
I just got a Blackberry Tour 9630 through Verizon. I have been attempting to transfer all of my (200+) contacts to my new phone using Verizon's 'Backup Assistant'. I dowloaded the Blackberry Desktop Manager and through the Verizon Backup Assistant instructions have managed to get to the point where my contacts are in a csv file, but here is where the problem begins - my laptop is just a few months old, and the OS is Windows 7. Outlook and Outlook Express, which is what I used to have, is no longer in existence in Windows 7 from what I understand, it is now Windows Live Mail. I have set that up and it is working fine - I have my ISP e-mail set up in it and was able to import my phone contacts in to there, but the backup instructions for importing the csv file so that I can synch them are only given for Microsoft Outlook / Outlook Express. The Blackberry Desktop Messenger does not seem to recognize Windows Live Mail either, just Outlook. I have looked all over the internet trying to find a solution to this, if there even is one. I hope so because the thought of having to enter 200 contacts with all of their info. by hand is not a good one!
Hopefully one of you smart people out there understands what I am talking about and can tell me if there is a solution to this (keeping my fingers crossed!).
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Oct 31, 2010
I open up my contacts, go to any of my existing contacts on my phone, menu key, press edit and nothing happens. It just started behaving this way. The last app I installed before I noticed this issue was "contacts to excel" from the app world.
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Apr 15, 2010
Contacts will autofill when I sent a sms or mms text but DO NOT autofill when I try to compose an email. In addition, if I type the email address out I am not given the option to "send" the email. So right now all I can do is reply to emails. Has anyone had this problem? This just started yesterday. I am running .591
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Feb 20, 2010
I am sure you guy's heard this questions a million times? but I am new to BB and I like it and so I need help copying contacts from cell to memory card either from cell or using desk top manager. I tried using Gmail sync did not work and so I know there's got to be another way?
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Jun 18, 2010
I haven't set anything different for anyone, but yet I get different ringtones and text tones sometimes for different people, can i reset all tones, if so how?
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