BB Torch :: Cannot Get Past Logo When Turning It Back On

Jun 3, 2011

I have had my phone for two weeks now, and have only just had my SIM switched to a Blackberry SIM. I turned my phone off and on as advised, and all appeared to be well. When I went into settings to set up my email, it advised me that I had to download some new software. Which I did. It prompted me to reboot my phone, which I did. However, since then I cannot get past the Blackberry logo when turning it back on. None of the keys respond, and after a while it comes up with a white screen and a error message. The phone then turns itself off. I am not low on battery and I have removed the battery a number of times, but the same thing keeps on happening. Has anyone else had this problem, were you able to resolve it, or will I need to call into the local vodafone shop tomorrow?

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