BB Torch :: Blank Inactive Screen During Calls?
May 6, 2011
I recently noticed that my Torch 9800 (OS 6 bundle 695) screen goes blank and becomes inactive during calls. I assumed this was as a result of mistakenly clicking "clear who is it blinking" on the home screen menu, however, I've since been unable to re-enable it.Consequently, whenever I either make a call or pick up an incoming call, the screen goes blank and becomes inactive. Also when I have an incoming call waiting, I'ld hear the beeps but won't be able to see who is calling.In summary, whenever I'm on a call, I'm unable to see or do anything else with my phone until the call is over.
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Jul 1, 2011
when making calls, by BB torch screen goes blank. Cant figure out how /why ?
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Mar 21, 2011
My nokia c6-01 screen will blank when receiving calls and making calls. Everything is working fine.
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Sep 12, 2011
Phone rings, you take out of your pocket to answer and the screen goes blank !!! You can't see the green answer call button! I thought this might be because of the power saving mode, but disabled that and I'm still having the same problem.
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Sep 10, 2011
its since about a month since I boght C7.It worked fine until i got this glitch.
The screen just goes blank sometimes when a call is incoming .I am not able to use the touch screen to attend the call and instead I have to use the push button below.
I tried switching off and on again, and also removing the battery and replacing it, but without success.for once or twice after restarting it may work fine but again it happens. could it be software problem or any interference from any apps that i downloaded?
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Sep 12, 2012
I have just noticed that when I start to make a call on my 701 the screen goes blank when it starts to dial so you don't no if its dialling or shut down especially if it wait a long time to connect and you have no dialling tone. I have the screen up with the red and green squares but as soon as you dial it goes blank.
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Mar 13, 2012
The problem is that I have blank screen during all calls and alarms and worst thing is that menu and shutdown keys isn't working idher. I can't do anything when I have a call or when I want to shut down alarm clock. Everything worked fine with Symbian Belle but this **bleep** started after I updated it to Belle. So what should I do in this case. Any advices? Thak you
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Jan 4, 2015
When my phone rings with an incoming call, my screen stays blank! I can't see who's calling nor can I answer the call!
I've restored my phone to factory settings. I've followed the repair process with PC Companion & it still doesn't work!
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Dec 4, 2012
I have a nokia lumia 800, when im on a call the screen stays blank so i cant access any of the in call options? i dont have a screen protector on the phone, i have run the diagnostics app and the the proximity sensor is responding fine!! so it leads me to think its a software issue?
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Feb 21, 2015
I love my G3 and have had no negative issues with the new Android, except for this one. When I receive a call, the bottom half of the screen is blank/black. I'm able to answer and end a call only because I know where the icons are, they still work but I just can't see them. Upon ending the call, the whole screen comes back. It's only on incoming calls that I've had this issue (although, I don't use too many apps so don't know if it's occurring elsewhere). I do not root my devices.
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Nov 15, 2013
When receiving a call, half the screen is blank. I only get to see the top of the contacts picture and the green and red "phones" for answering and rejecting the call are also not visible.
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Aug 14, 2011
I was just checking my emails and the screen suddenly went blank. I removed the battery and then turned the cellphone on again. It could turn on again, but some settings were gone (VPN settings and Mobile Networks). I did the "Settings Reset", but it didn't work, nothing happened.
I can't receive phone calls and or texts, nor can I go online thru my Mini pro. What's wrong with my cellphone?
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Apr 14, 2012
My newly purchased Blackberry 9800 has just gone blank. I'm so sure it's not a battery problem because I have tried other batteries. It just happened abruptly. There was no physical damage to the device. The device, fully charged has been on, and when I tried making a call later in the day, I found a blank screen. When I did a hard reset, the screen remained blank with the indicator light beaming red for a few seconds, and then flashes red light four times at rhythmic interval
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Jun 5, 2012
My screen on my torch 9800 has gone blank. I then plugged the device into the computer to see whether there was any downloads that would help but was told that the phone had never been synced when it had. The result meaning I have lost my contacts, etc.
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Jun 8, 2012
When I use my slider the screen goes blank.
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Nov 6, 2012
Hey everyone my 9800 torch screen is blank but my phone is on as the keypad lights up and when i tried the battery reset the red light flashes. My phone is out of the warraenty date.
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Mar 8, 2012
I just recently have had a problem develop with my BB Torch. If I'm using the browser, or have apps that I look at that connect to the Internet, I have parts of the screen that are blank. I can read some text, but if I scroll down about two or three inches, there will be about an inch of white blank space. It doesn't happen with my Facebook app, Gasbuddy.com, but it does happen with ESPN, CNN, Washington Post -- anything that connects straight to the Internet as opposed to going through an app.
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Oct 18, 2011
I have a 9810 running against BES. Emailed PDF files are easily opened but when you select (menu or pinch) zoom, the screen goes to black. This will happen about half the time. Escape or exit key will bring you back to the email. All other devices on the BES (9800s and various Bold models) are fine.Already done:Battey pullChecked the phone for updatesRe-pushed service book and policiesPatched BES
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Feb 3, 2011
When i dial the number and then as soon as i press the call button, the screen all sudden goes black. I mean the call is still in progress you can hear it but you can't see anything on the screen. For example, i had to turn the speaker on for the conference, but i couldn't do it because i was not able to see where anything were at.
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Jan 10, 2012
I see a number of users with the same problem, but HOW CAN IT BE CORRECTED? I visited AT&T and they had no idea. I have a ton of data I need to update on desktop manager, but usb cable isn't recognized either! What can I do here?
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Aug 7, 2011
My torch just shows a black screen after I started the OS update. It has been like that for 2 days.
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Oct 28, 2011
My BB appears Blank Screen. How do I do? It's my BB lcd screen damage. But some time it's okey but most of the time still blank screen.
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Jun 7, 2011
i have a torch 9800 .....after putting the battery in it boots up gives me the att screen then operates for 5-15 minutes then goes black screen with the led flashing red. how can i solve this issue to operate device
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Jan 17, 2011
Recently whenever I make a call the screen on my Torch goes blank,how to rectify this problem?
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Aug 9, 2012
I have a blackberry torch and when I slide the screen up it has a completely blank black screen, but when i slide it down it works fine.
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Jul 10, 2011
I'm running Froyo on the DEFY. The issue is that the phone freezes while charging. The screen and the softkeys are inactive whereas the power button still functions correctly. It automatically opens/touches whatever is at the middle of the screen. I tried charging with a blackberry charger, and faced the same problem. But when I tried my brother's Samsung charger it worked just fine. And these were at different power outlets. So is it an issue with the charging unit?
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May 21, 2012
The clock that used to roam around the screen when the tablet was inactive. I want it back.
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Sep 6, 2011
I am constantly pressing the screen, by accident, when making phone calls. I find myself putting people on hold, putting them on speaker or I get constant beeps where my face punches in numbers. I've tried using the phone open and closed
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Aug 18, 2010
How do I lock the screen when I'm on my phone? I keep hitting one of the buttons with my cheek...
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Jul 23, 2011
I would like to know if it impossible to rotate the calls screen orientation. When you put the torch in the docking station, the screen does not move and remans vertical...
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Dec 12, 2010
I just bought my torch on wednesday and I've noticed that while in a call. My screen shuts off immediately after I make a call or pick up a call and for the remainder of the call the screen does not come back on regardless of what buttons I press. This is very problematic because I can't do anything else during calls. Is there some settings issue I need to change?
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