BB Torch :: 9800 Blank Screen?
Apr 14, 2012
My newly purchased Blackberry 9800 has just gone blank. I'm so sure it's not a battery problem because I have tried other batteries. It just happened abruptly. There was no physical damage to the device. The device, fully charged has been on, and when I tried making a call later in the day, I found a blank screen. When I did a hard reset, the screen remained blank with the indicator light beaming red for a few seconds, and then flashes red light four times at rhythmic interval
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Nov 6, 2012
Hey everyone my 9800 torch screen is blank but my phone is on as the keypad lights up and when i tried the battery reset the red light flashes. My phone is out of the warraenty date.
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Jan 10, 2012
I see a number of users with the same problem, but HOW CAN IT BE CORRECTED? I visited AT&T and they had no idea. I have a ton of data I need to update on desktop manager, but usb cable isn't recognized either! What can I do here?
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Jun 7, 2011
i have a torch 9800 .....after putting the battery in it boots up gives me the att screen then operates for 5-15 minutes then goes black screen with the led flashing red. how can i solve this issue to operate device
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Jan 17, 2011
Recently whenever I make a call the screen on my Torch goes blank,how to rectify this problem?
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Jun 5, 2012
My screen on my torch 9800 has gone blank. I then plugged the device into the computer to see whether there was any downloads that would help but was told that the phone had never been synced when it had. The result meaning I have lost my contacts, etc.
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Jun 8, 2012
When I use my slider the screen goes blank.
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May 6, 2011
I recently noticed that my Torch 9800 (OS 6 bundle 695) screen goes blank and becomes inactive during calls. I assumed this was as a result of mistakenly clicking "clear who is it blinking" on the home screen menu, however, I've since been unable to re-enable it.Consequently, whenever I either make a call or pick up an incoming call, the screen goes blank and becomes inactive. Also when I have an incoming call waiting, I'ld hear the beeps but won't be able to see who is calling.In summary, whenever I'm on a call, I'm unable to see or do anything else with my phone until the call is over.
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Mar 8, 2012
I just recently have had a problem develop with my BB Torch. If I'm using the browser, or have apps that I look at that connect to the Internet, I have parts of the screen that are blank. I can read some text, but if I scroll down about two or three inches, there will be about an inch of white blank space. It doesn't happen with my Facebook app, Gasbuddy.com, but it does happen with ESPN, CNN, Washington Post -- anything that connects straight to the Internet as opposed to going through an app.
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Oct 18, 2011
I have a 9810 running against BES. Emailed PDF files are easily opened but when you select (menu or pinch) zoom, the screen goes to black. This will happen about half the time. Escape or exit key will bring you back to the email. All other devices on the BES (9800s and various Bold models) are fine.Already done:Battey pullChecked the phone for updatesRe-pushed service book and policiesPatched BES
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Feb 3, 2011
When i dial the number and then as soon as i press the call button, the screen all sudden goes black. I mean the call is still in progress you can hear it but you can't see anything on the screen. For example, i had to turn the speaker on for the conference, but i couldn't do it because i was not able to see where anything were at.
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Aug 7, 2011
My torch just shows a black screen after I started the OS update. It has been like that for 2 days.
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Oct 28, 2011
My BB appears Blank Screen. How do I do? It's my BB lcd screen damage. But some time it's okey but most of the time still blank screen.
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Aug 9, 2012
I have a blackberry torch and when I slide the screen up it has a completely blank black screen, but when i slide it down it works fine.
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Sep 17, 2010
I am looking for a thread or would like to create one that will instruct a newbie on how to clean up (or hide) those apps I don't want or use, on the main screen. Also would like to know recommendations as to best apps to have, that don't suck memory. (Maybe an app to free up wasted space?)
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Apr 26, 2010
On my Blackberry Toch 9800, it seems to freeze up on several occassions, most recently when downloading an application from "App World."After downloading an application from App World, when you run the application for the first time, it will ask you if you want to "share personal information." Whether it is checked or unchecked, the screen just freezes up after clicking "OK."
Is there a fix for this? This is a brand new device and I am already experiencing several screen lock up issues. I have already done a hard / soft reset, as well as a battery pull. I have also uninstalled the application and re-installed it, only to have this issue continue.
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Aug 23, 2010
Just recently noticed that my phone screen will flicker and a small red light will flicker (very dim) to the right of the LED when I am on the active call screen. It is most notable when I am making an outgoing call, when the phone status is reading "calling." The screen seems to flicker and the dim light flashes to the right of the LED,
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Aug 18, 2010
So we've mentioned screen protectors a lot so far, and unfortunately this is another thread about them (DON"T STOP READING THERE). Since i bought the invisibleShield, and absolutely love it. I was hoping the awesome CrackBerry community might make it better. Since it's a large screen protector that you have to cut up yourself, i was hoping someone had something i can trace and cut along a line, to better fit my screen. So does anyone have anything that we can trace to easier cut out screen protectors?
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Feb 9, 2012
As soon as i slide the screen up to type on keypad the screen goes black,when i close it it turns back on. Not sure what to do...
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Aug 25, 2010
As an avid business crackberry fan (and business manager) for over 3 years, I was appalled to find that I would need to slide the keyboard out to enter my security code, especially when I would do it 50-100 times per day. As every other touchscreen phone on the market has a pattern unlock method, this is the single issue preventing from purchasing this phone(s) PLEASE ISSUE AN UPDATE/APP/PATCH anything to bring this vital security & efficiency issue up to par.
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Oct 21, 2012
my BB Torch 9800 screen started short circuiting, splitting in half, and everything going backwards when I slid the phone open. So I started using it with it slid closed and just texting on the screen and it worked great until the other day when the screen would no longer come on, even when it was closed. I know the phone still works because the red light was flashing because I got a message but I couldn't get the screen to come back on because I'm guessing it has short circuited enough that it gave out. So my question is, I got a cheap phone onto my contract now, but I don't have any contacts: how can I get my contacts from my BB where I can't see the screen onto this other phone? I have my SIM card in the other phone but no contacts are on it.
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May 8, 2011
Is there a way to reset my phone? I lost my screen for my torch 9800. I can still recieve phone calls and dial out by memory. No touch screen or picture at all!
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Aug 13, 2010
How do we lock the screen in the 9800? In the 9700, we press the * key.
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Jun 15, 2012
I have had a Blackberry Torch 9800 for 12 months and I removed it from my vehicles "Hands Free Kit" and put it in my phone holder on my belt. When I removed the phone from my holder, the screen was black and frozen and none of the button worked, not even the touch screen. The phone works correctly if I open the slide but shuts off when I close the slide again. When the slide is opened I have no on screen typing and have to use the keyboard on the slide. When I put the phone back in my hands free kit, the slide needs to be closed so I cannot answer any calls or use the touch screen.
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Apr 15, 2012
The screen on my Blackberry Torch will all of a sudden go completely black. I know the battery is not dead, because the keyboard will be lit up. I checked & it has the latest OS. I've also hard booted it several times by pulling the battery. Sometimes I can get the screen to come back on. Sometimes I also freezes up when it comes back on. This is the first time I've had problems with my Torch.
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May 6, 2011
I have a new torch 9800 and the screen does not go to the off mode while it is not in use. I have changed the backlight and timeout setting but still not fix. Even when i lock the phone the screen the screen goes blank and it get limunated in few seconds.
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Apr 26, 2010
On my Blackberry Toch 9800, it seems to freeze up on several occassions, most recently when downloading an application from "App World." After downloading an application from App World, when you run the application for the first time, it will ask you if you want to "share personal information." Whether it is checked or unchecked, the screen just freezes up after clicking "OK."
This is a brand new device and I am already experiencing several screen lock up issues. I have already done a hard / soft reset, as well as a battery pull. I have also uninstalled the application and re-installed it, only to have this issue continue.
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May 28, 2012
My wife's Torch 9800 started playing up yesterday, upon sliding the screen up it would stay blank (although it's actually on just very very faint) until you slid it down again slightly at which point it would work as normal. It's gone downhill since then and now just stays faint no matter what you do with the slider.
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Oct 24, 2012
Screen has recently been blacking out. The problem occurs just as mysteriously as it starts back up again. I tried backing up phone and then doing an update without backup and then restoring. I removed battery both while plugged in and not plugged in. Not sure if this is a hardware or software issue, but it seems as if there are many posts with similar problems. I am two years into a three year plan and the cost of a new phone at this point is not great with the early upgrade fees.
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Mar 26, 2012
I am wanting to make it so that my Torch 9800 does not rotate the screen when my phone gets turned on it's side
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Jan 6, 2012
Whilst I was sending a message my BB went black could not see a thing on my screen, I googled for a solution and had one via BB site to reload current software and to no avail now my phone is not working am not able to even access it anymore.
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