BB Torch :: 9800 Cannot Receive Any Incoming Email
Oct 13, 2011
Since BB service was restored today I was hoping to get my email back but I cannot receive any incoming email. Sending email works fine but I cannot receive. I have rebooted my BB several times but it is not working.I also tried adding another email account to see if that one worked. The new account shows up in the email setup list but it doesn't appear on my homescreen for some reason. I then tried to delete one of the accounts a had setup before and I have a similar problem. The account no longer appears in the email setup menu, but it still shows on the homescreen.I have a BB Torch 9800 and I am on the Telus network in Canada
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Apr 8, 2012
Been trying to set up another email account to recieve incoming mail, although cant remember how I done it. I currently have it set up for Hotmail but want to change it to my Gmail account instead.
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Jul 27, 2012
Unable to receive incoming email to 1 email account on BB Curve 9330. tried several times Sprint support on phone and at store. Able to send emails from that email but it shows only on desktop. Other email accounts are running just fine.
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Aug 26, 2010
On my 9800, I have this recurring issue when a SMS/MMS message comes in my phone pretty much freezes up until my phone stops vibrating. Also when I open the unread message it doesn't view the most recent message received. It always shows about 20 message above the recent message. Does anyone else have this issue?
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Dec 7, 2010
Running 6.0 Bundle 695 (v6.0.0.246, Platform 6.4.0.105) on BB Torch 9800.I can't hear incoming callers on handset mode but speakerphone works. The caller can hear me on both modes. Have done the following but to no avail:- Wiped BB- Removed battery and rebooted- Removed 3rd party applications- Volume is up- Bluetooth is off- Plugged in earphones and can hear- Speakerphone works fine
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Mar 18, 2012
My Blackberry Torch 9800 only rings once on an incoming call then it will simply vibrate. How do I get it to ring more than once.
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Aug 28, 2010
My incoming calls display the number of person calling but not the name. can anyone help me fix?
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Dec 19, 2011
My 9800 very often does not receive or deliver bbm's. This is intermittent. If I reboot, the first one or two messages come though fine and the rest can take up to an hour to come trough.
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Aug 2, 2011
I cant send or receive emails on my phone right now. This just started yesterday and is really effecting my business. I really need some help. I am unable to see any new mail and I am also getting new applications that have been downloaded on their own such as Pandora and a new AOL email icon.
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Aug 28, 2010
I remember when Hotmail messages used to come in a lot faster when I had my Bold 9700. Did something change recently on Hotmail's server?I called AT&T today and tried a few things and it looks like my Hotmail messages are coming in faster but still taking at least 5 minutes.My Exchange messages come in a lot faster as expected.Anyone else have this problem? I did delete all my accounts at least twice today. At one point only one email icon would appear (not including the messages icon) but after deleting the one that didn't appear, it fixed it.Hotmail still slow though.
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Aug 23, 2010
Every MMS that I receive is tiny like a thumbnail and is poor quality. I've read others have experienced this issue as well, but has anyone found a fix yet?
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Feb 18, 2012
The screen on my bb 9800 torch went black but yet I can still receive calls etc? It must be something to do with display only.
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Aug 12, 2010
Let the guy in the store "sync" with Desktop Manager. No link through enterprise server until I can get to office computer but that's ok. I am trying to work through MSN account. But it won't receive emails, it won't send emails and it won't let me change the set up.
When I go into setup, it asks for the user name and password. I use my msn user name (inclusive of the @msn.com) and it says it is too short and must be 4 characters! It is! If I leave off the @msn.com, it says my info is wrong.
And I can't figure out how to remove the email account so I can try setting it up again.I did try to set up my gmail account - same issue.
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Nov 10, 2011
I am trying to change my email settings as i changed my email account. When i go to "Setup", "Email Accounts", then click on "Internet Mail Account", it simply circulates back to "Email Accounts". It keeps doing this repeatedly. I have done a soft and hard reset (by removing battery) and have updated software but nothing seems to help.
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Aug 18, 2010
I'm not sure how to connect my school email to my blackberry Torch. My school e-mail is weird because when I go inside everything looks exactly like gmail but it isn't exactly gmail beacuse you can't sign on from www.gmail.com. Gotta go through the school website. It does provide instructions on how to link to the Blackberry but it doens't work for the Torch because the option doesn't exist.
(Instructions)To set up the BlackBerry's email client with Google Apps email (IMAP), just follow these steps:
On your BlackBerry device, navigate to your home screenSelect the icon that lets you set up email (this can be called Setup, Setup Wizard, Email Setup, BlackBerry Set-up, E-mail settings, or Personal Email Set-up)Follow the setup instructions provided on your device to create a new e-mail accountBe sure to enter the following:Mail Server: imap.gmail.comUsername: [your full Google Apps email address]Password: [your Google Apps password]IMAP Port: 993Allow the system to add your account, but do not enter your Google Apps password into the utility boxes (this causes the system to default to POP3 instead of IMAP)Select NextSelect Next again (bypassing the 'Additional Information Required' section)Select your account type, then select Next.You may encounter a 'We were unable to configure...' error. Select I will provide the settings to continueSelect the option that mentions 'IMAP/POP'Select I will provide the settings..., then select NextSelect Set up existing email account...Enter your Google Apps account information here, with 'imap.gmail.com' as your mail serverSelect NextSelect Save
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Aug 26, 2010
where is the setting for controlling the auto signature on outgoing email? Every email that I send adds my name at the bottom. Can I turn that off/on or change the signature?
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Aug 16, 2010
Anyone else having problems? When i view an email
1. images are not automatically appearing (need to click get images)
2. the HTML emails are appearing too wide. I have to scroll to the right to see the other half of the email.
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Aug 19, 2010
I just picked up a Torch and my friend that works at AT&T sold it to me so I told him not to worry about setting anything up and I can do it on my own... I was wrong haha. Heres my problem when I go to set up my email it only give me a BES option and I don't see any option for BIS.
Any way I can get this to show up? I tried to use the universal search and it popped up but when I tried to click on it nothing would happen.
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Nov 14, 2011
Dear BB Support, I had to do a Security Wipe on my BB 9800 and now I cannot re-set all my email accounts. I don't use a Corporate Email Server and when I do try and set up my emails the answer I get is Problem With Network Server Try Again.
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Sep 6, 2010
I just bought a Torch, my first blackberry after coming over from an iphone btw, and i set up all my alerts to be what i want, but for some reason i get no alert when i get a new email from my gmail acct. It shows in the notification screen, but no sound or vibrate or led or anything and i have it set up the same but different tone for text.
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Sep 17, 2011
How do I get past the "Enterprise Activation" in your e-mail set up to set up my personal e-mail account. I don't have a work account. It does not give me the choice to go into "Internet mail accounts" as the e-mail account tutorial states. And when I try to enter my yahoo account for the "Enterpricse Activation" thinking that maybe if I enter that info and it will take me to a screen to I can ge to the "Internet mail accounts" log in...it doesn't work.
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Mar 7, 2012
Configuring my email account on my blackberry touch 9800 that i just switched to using bb desktop manager. It keeps saying "Sorry unable to connect your session please login in" everytime i put in my password and login. My email already appears as an email account i just cant log in and thus cant receive emails on my fone.
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Jan 10, 2012
I have a Torch 9800 with OS 6. I have noticed that my phone is not getting any of the emails from my five email accounts. I went through deleted them all and readded them and it was telling me there was a problem connecting to the server. I have plugged my phone in and made sure everything is up to date, pulled the battery and resent the regestured with my wireless network.
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Nov 6, 2011
After updating the software on my 9800 I haven't been able to set up my email account again, every time I try it freezes up for a while and then I get a message saying "Unable to open email set-up application. Contact your wireless service provider." I never had this problem before I updated the software, I used to receive my emails to my BB.
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Mar 22, 2012
when I wanted to set up my email account on the blackberry, it just gave me the possibility to choose a enterprise account, not an internet account. how I can activate an internet email account under these circumstances?
P.S.: I am using blau.de as a provider and booked the internet flatrate.
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Sep 23, 2011
changed my bb to a 9800 torch and everytime I send a text or email the phone stores it I've looked in several places and tried to change various things but still does it?
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Mar 12, 2012
My torch 9800 has not received any e-mail since Friday. I noticed that I am not connected to the Blackberry Enterprise Server. What do I need to do to correct this?
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Aug 26, 2011
Everytime I try to activate my email address to my Blackberry 9800, i get the same message - "unable to continue your session. Please log in again."
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Sep 3, 2010
I had to exchage my Torch yesterday....due to constant reboots and buttons getting loose.But now I can't get my BIS email (att.blackberry.net) working. I called AT&T and was on the phone for like 2 hours and they were clueless. Has anyone had this same problem or know how to get it working without creating a new email.
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Aug 30, 2010
Weird thing happened to my wife's Torch. Her emails stopped pushing so I re-sent the service books and now they work again.But now one of her email folders has completely disappeared but she still gets messages from that account seen in the combined Messages folder.I've tried battery pulls and deleting and re-adding the account but still no folder shows up for it, I can only see those messages through the "Messages" folder which is annoying.
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Aug 25, 2010
Just got an email from RIM saying there's a software update for the Torch. Did anyone else get this?.......what exactly is it? I'm on 6.0.0.161. The ONLY issue I have is no spell check when entering text on web pages (ie..CB wap, etc..) When I try to update, DM shows my software version as 6.0.0.161 and 6.0.0.141 is recommended.
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