BB Torch :: 9800 - Cannot Access Media Files On Built In Memory
Jun 2, 2012
I am currently using a bb 9800 but I cannot access any of my media files all of a sudden tried re starting it but still didn't work. When plugged to the PC I still can't view any files.
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Aug 26, 2010
Every time my Torch powers up,I am getting a message "built in media storage not accessible due to detected errors. Would you like to repair?". If I select YES, a message eventually appears stating that the repair process failed. If I select NO, everything seems ok.Anyone else getting this error message? Anyone know what the ramiifications are?
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Sep 4, 2010
I downloaded some wallpaper files which landed on the media card!I can't access them but once somehow I was able to see the files - so they are there.I'm on a Mac so no DM at this time.Is there a way I can delete these as I'm unable to search the media card.
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Nov 14, 2011
I want to send media files via bluetooth on mah BB torch 9800 but no matter what I do I just can't send. I can't even see any send option.
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Mar 9, 2011
All my media files on the memory card are hidden. When i select any of the options in Media menu, I can only access the item that have been saved onto phone memory. All the files/folders that where on the memory card have dissapereard.
When i am in Explore mode and select the Show Hidden option, I can see all my previous files/folders. All the folders on the mem card have been hidden, and thus my device cant access the files.
How do i change this attribute permanatley, restore it to what it was.
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Jul 18, 2011
My company recently introduced a security policy that disallows the use of any from of external drives and I wasn't aware of this and i connected my phone to my laptop and couldn't access it and afterwards i noticed that i didn't have access to my files on either the device memory or memory card.I have tried saving stuff into them via bluetooth or from other systems but it won't show when i view it via my phone, however i can see the files on the system i can view the files. When i try to view the contents of the media card through the file manager i see that all the folders on the media card are showing as .exe files.I have tried to reformat the media card all to no avail.
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Mar 24, 2012
i can't access my in built memory on touch 9800
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Dec 20, 2011
The bulit in media storage for my Blackberry can not be read, tried to repair always failed.
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Jan 28, 2011
Blackberry Torch 9800 v6.0.0.246, platform 6.4.0.105
It was working great until I connected it to the computer for first time and did the updates and backup suggested. I now get the message "Built in storage media is not accessible due to fatal errors". I also lost all the ringtones. Being a non-techie I did not connect the two. The next time I connected to the computer to backup etc and to download ringtones because mine were gone, all the wallpaper that comes with the device was gone. I have connected again to back up my blackberry andtried to restore to see if that helps, it does not. I did try to reformat my Built in storage media but it did not get rid of the error message and now I donot even see built in storage media coming up when I am in device options.
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Sep 15, 2011
Blackberry Torch 9800 in use for 8 months I get the message `Built in media not accessible due to detected errors` and when selected repair, it deleted content from the external SD card. All podcasts, pics and video were removed, and half of the music. The camera will not work as it says there is no memory available. Telus said all updates were installed.
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Jan 14, 2012
camera not working - message says there is not enough available space - delete some pictures- insert media card. Also all photos stored in Camera pictures file have all been lost. Had to reboot phone and an 'Built in media storage not accessible due to detected errors'. Asked to repair said yes and message says that 'Built in Media repair failed'. How I can get the camera back working. There should be loads of storage space as not much stored on phone.
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Feb 26, 2012
Since a couple days, my blackberry 9800 shows an error message. It says that the in-built memory cannot be read, and I should try to repair or format it. I tried to repair it several times, but it always failes. Due to the fact that I have many important datas on my device memory, I'd rather not format it.
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Jul 23, 2011
how do you access the the file manager (if any??) and swap files b/ween phone and SD card
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Jun 28, 2011
I'm trying to add some ringtones to my Torch. They are there and I can see them in the file manager or when I sync to my Mac. But when I go to the ringtones folder, they are not listed. There is an option to select music for a ringtone, so I put the mp3 file in the music folder along with other music files, but none show up.
The same thing happens when I take pictures with the phone. If I look at the pictures folder, it says no pictures. But if I go through file manager to the media card, I can see the pictures.
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Mar 18, 2010
I've just recently installed a 4GB MSD/HC card with a view to freeing up some memory on the phone itself. I was hoping to move all my music, videos and images to the memory card.
The images moved across fine with only a little bit of trouble from "Desktop Photo Applet", but once I redirected it to the card things are now OK there.
I'd also like to do the same with all the music tracks and videos that are stored in phone memory, but as soon as I moved most of the music tracks, media player started going mammaries skyward, complaining it couldn't find tracks. needless to say I moved them back and didn't bother trying to move the videos.
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Nov 28, 2011
before this problem happends, about 3 days ago i've got an error message saying built in media got an error so must repair it or wipe it.. i tried to repair it, but it keeps saying built in media repair failed. so i wipe it..but, a couple of seconds after i click wipe built in media, my blackberry reboots by itself..after it finished rebooting, my blackberry tells me built in media got an error again.and i tried to wipe it again but my blackberry still rebooting it self again.this happends 4 times in a rowand yes, the blackberry still rebooting itself again.but, this time, my blackberry didn't finish rebooting, the loading bar stuck in 3/4 of the bar.of the bar.so today i tried to fix it with tried to restore it to factory default.. but it keeps failed connecting to the device..the third time i tried, it got a white blank screen when reaching the 3/4 loading bar..
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Jun 10, 2014
Am on win 8. All my media files are showing up in phone mem + sd card memory. I once deleted all media from phone, removed my sd card and inserted it back but still media files seems to occupy both phone + sd memory.
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Jan 7, 2010
I am trying to move music files from the media card to the device memory. I have accessed Blackberry website and followed the instructions but my menu does not give the option to 'Move'. This is a replacement handset and apparently software etc has been upgraded since I got the previous one 7 months ago. I want to use music as a ring tone (I am also having problems downloading music but that's another story). Can anyone out there help as I am at the point where I might just flush the thing down the loo and go back to a basic mobile!
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May 13, 2011
I am trying to transfer music files from my device memory to my media card, I have read that I need to go to Media>Explore - which I have managed to do in the past. I tried doing it recently and I can not find the Explore option.
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Aug 30, 2010
On other BB's I've moved pictures from the device to the media card using the "move" function - I can't find this on the Torch. Am I overlooking something or will I have to use Desktop Manager?
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Aug 17, 2010
I was wondering if anyone else ran into this difficulty ... I just updated the Blackberry Desktop Software, and thank goodness it's stopped using Roxio bloatware to transfer my photos off of my phone (Pearl 8110). Unfortunately, the new MediaSync doesn't sync with the internal memory of my phone, so it appears that my photos are stranded for the moment. I was wondering if anyone else had run into this problem, and what solution you would recommend. I looked through the technical support docs, and I don't think I found anything that fits this.
1) Do I have to find an older version of the Blackberry Desktop software, transfer the photos, then upgrade again to the newest version with Media Sync and purchase a microSD card?
2) If I purchased a microSD card and installed it, would directing the camera to store on the microSD card automatically move over the photos I've already taken?
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Apr 14, 2010
Is there anyway i can access the other file in the phone memory.everytime i download an app it keep reducing eventhough it install the app in my card memory.and i dont think all the file there are of great importance to the system itself.now i'm left with just 3mb. hard format doesnt seem to delete this file
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Nov 23, 2012
Okay, so I have got my Lumia 820 and tried to send my contacts from my old N8. I managed to connect via bluetooth and send the contacts, but they are no where to be found. Tried going into Phone Storage, but from there I can only see how much memory is taken up and how much is left.
how I could access the phone storage memory and the files on there?
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Aug 23, 2012
After updating the 9930 to software 7.1 when the phone reboots using the option in App World after installing an app, I notice the phone cannot access the files stored on the memory card using a software reboot.Only by doing a battery pull does the phone recognise the media card contents and then I can access it. Therefore everytime I install an app I have to do a battery pull to restart the phone as the restart option from the App World in the phone makes the files on the media card not to be seen.This bug was not present before I did the upgrade to 7.1 bundle 1737?
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Sep 13, 2010
I am unable to sync files between my Torch and Windows XP SP3. I have BBDesktop 6 installed, the phone is connected via USB directly to the laptop, and all of the Media Sync options say:"You need to turn on mass storage mode from the connected BlackBerry device to use this feature."
I see no such configuration option on the phone.Also, in Windows file manager, the SD and USB drives appear as removable drives E: and F:, but they are unaccessible: "Please insert disk in drive.."
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Dec 28, 2011
Recently recived a Blackberry Torch 9810. It had been working fine but yesterday I purchased a new 4g simcard and a 4gig memory card and now media files I download won't show up the only time I can see them is when it's plugged into the computer.
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Oct 12, 2011
Had a message appear on my phone about a fault with my media card and did I want to fix it.ressed yes and now all of my media files have gone from my phone!Pictures, Video's, Music, the lot!I have looked on my desktop software but cannot find a backup file to restore anything and the majority of the pictures were of my son who has just turned one so these were some really important pics.
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Feb 18, 2012
this has happened 2-3 times. I just use the default BB Media files where the pics/videos . . . are stored. When I go to the folders my media is usually there but occasionally they are just completely gone. They have come back but I don't know why. What's happening? I have pulled my battery in hopes of some sort of rese
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May 21, 2010
My Nokia 5800 memory card sometimes goes rogue and i cant access my music player and says my files are corrupted. The problem is i can view my images and i can access the music via file manager.
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Sep 9, 2010
While in my pocket I somehow moved my Blackberry Messenger icon from the "All" pane to the "media" pane. I don't know how, and more importantly, I have no idea how to move it back. The simple menu item of "move" doesn't allow you to move an icon from pane to pane, and the "move to folder" is no help.
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Aug 20, 2010
I can't find the option on the Torch.I am trying to synch up Documents to Go and it says to turn off mass storage media but when I follow the instructions, they are incorrect.I go to options and it says to go to media card but I don't see that option anywhere.
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