BB Storm :: Numerical Keypad Not Working?
Apr 25, 2011
So here is my problem: My numerical keypad is not working. When I push a number nothing happens. The 0 works and when I hold down the 1 it goes to voicemail. When it goes to voicemail though, where the numbers should be there are letters. If I have someone in my contacts, I can call them but I cannot dial their number. Everything else on the phone works. Email, SMS and Browser all work. It is only the most basic function that will not work. I called Verizon and they helped me do restore and then an update but that didn't help. I went to the Verizon store and they said that all they can do is a clean wipe and restore, the same thing I did over the phone. I then took it to Cell Phone Repair (CPR). They said they have never seen it. And if they have never seen it, then it must be really screwed up.
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Aug 6, 2011
When I want to type message some letter on keypad are not work, it stuck! I cannot type R, K,I and F, when I turning to opposite rotation different letter are not working : Z, E, W,X,S. T, P and the funny thing that when I type S keypad automatic split to D, space bar to V?
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May 9, 2015
I cant even add an email address to a contact in the contacts app because the only choice you have is a numerical keypad for adding data, despite the fact the contacts app gives the message "Add a Name or Number" in the phone app
How on earth can i add a Name with a Numerical keypad? Why do we have to have an email contact in the email app and a phone contact in the phone contact not unified in one contacts app?
Total proof that Sony does not think Innovative. Unlike Apple, which allows addition of facebook page, twitter, web address, emails.
A mere single contacts app should be the HQ for all forms of initiating communication with a known contact, but with Xperia and Android, it seems that you have to have to find Mr Smiths email address by going to email app, and his phone number by going to contacts app.
The stupidest thing about the Xperia is that the phone app says ""Enter Name or Number" but only allows you to enter a Number, and has no Keyboard to enter a Name!
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Apr 11, 2011
The 9500 BB Storm has given me problems from day one. the touch screen was very slow in responding as well as now differnent sections of the touch screen is not responding to the touch. I had to turn the phone to differnt angles to type one sentence and now I cannot even get the number 0 to work. How do I get a replacement? the unit was purchase in Nov 2010 in USA and am a resident of Sri Lanka.
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Mar 16, 2011
How to turn off the click sound of the keypad?
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Jun 7, 2012
My bb storm 9500 keypad is not functioning everytime when i put my phone inside my jeans/any pants pocket.this has cause me a lot of trouble since the only place i can put and bring my bb everywhere do go is by placing it inside my pants pocket. everytime when i pull out my bb from my pants pocket the keypad is not functioning well.when i tried to press 'a' or any other letters it wont working since the keypad will automatically press other letters.
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May 7, 2011
I have a blackberry storm I went to sent a text today and it won't let me. the keyboard appears but when I push on a letter it won't type it. Everything else is working. Did I deactivate something.?
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Feb 4, 2010
My storm keypad will not switch when i trurn it sideways to text or send email but they will on any instant messenger or the internet and this just start happinin i dont know what to do i can get used to textin with the blackberry upwards but i really want to you the actually keypad when turned sideways
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Mar 19, 2010
I have recently updated to the new OS via desktop manager. Shortly afterwards i have noticed missing calls and messages. The vibrate alert works & the light flashes but no sounds. I have expeirienced a similar but different issue on the last update, where all ringtones and sounds were ereased from the phone, resolution was go back to previous update and re apply update.
After a number of battery out reboots i have unfortunately not had success in correcting the fault. I note that the keypad tones are also gone when attempting to make a call. I have tried playing audio files and have no sound unless i switch to speakerphone, have considered that perhaps the speaker has failed or the issue has disabled the main speaker, guessing the ringer would use this...the phone works fine i.e the speaker next to ear works o.k but no evidence of any audio from the one on the back. In my few hours of exploring and proding the device i have discovered that the mute button seems to not do anything...
Can anyone offer some guidance or suggest a solution. I have trawled the forum a bit and found similar but not same descriptions, have explored all suggestions but have come up short
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Jan 7, 2010
When checking voicemail, after the prompt to enter the passcode the first row of numbers are missing from one of my users new Storm2. When contacting the service provider (Verizon) the support person there said that she had swapped out a persons phone 4 times with the same result.
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Jan 4, 2010
New user here. I am on my second Verizon Storm2 (in one month) with same issue. After dialing Verizon *611 or when calling voicemail, the number keypad is disabled and the numbers are gone or moved to different locations so I can not enter PIN. I am sure it is a software issue. Tried a hard reset with no luck. VZ authorized retailer believes he can fix this problem by wiping clean and reinstalling one app at a time. Has anyone else had same problem and any luck with a fix?
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Jun 3, 2010
My browser and email stopped working about 3 days ago and I spent almost a whole day on the phone with support, no help. They had me do everything including delete all my service books and now there is nothing in the host routing table. They finally said, we cant help. My phone is stuck on lower case edge and I cant get data.
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Mar 10, 2010
I am having trouble trying to use the Voice Dialing feature on my phone.It used to work fine, but now any time I try to access the Voice Dialing, it goes to to the Voice Dialing screen, and it starts Initializing/syncing, but it just backs out back to the main screen.I've tried using convenience keys and the touch screen to access Voice Dialing.Nothing works.
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May 8, 2012
I have a blackberry 8520, i have used it for about a year and there are problem in the same.Keypad is not working , wrong key press happening. Given to repair at blackberry service center after n number of follow ups got a reply that the mother board is damaged as it has been exposed to water. Absolutely non sence RCA done by Blackberry team.
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Jun 19, 2011
My keyboard is working fine just but letter S not work.
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Sep 14, 2012
my BB's (bold 9650) keyboard is locked; have performed multiple resets (removed battery, waited a period of time, replaced battery and restarted) but keypad appears to not work.Have tried to install updated OS on phone via BB desktop but unable to do to phone being locked - can't unlock because not able to .
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Apr 3, 2011
my blackberry 8520 is still facing problems with the keyboard, it is gettin rather annoyin and i would relli like to get it sorted, some of my keys have stopped working and i do not know why, i hvae tried everythin to try and make them work but nothing is working, i have even taken out the battery while the phone is will ON and it still wont work
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Aug 27, 2012
I got a bit of water in my phone a few days ago and since some buttons on my keypad haven't been working. The following button's haven't been working: Y, U, H, J, B, N
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Jul 17, 2012
My phone is turning on but the keypad is not working.. my phone is still under warrenty but i dont have my receipt with me.. what do i do?
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Jun 17, 2012
My phone was working fine and then I woke up to not being able to use the track pad and keyboard. It was stuck on password sign in and when I plugged the phone in woke automatically go to bedside mode.
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Jan 15, 2012
my keypad has stopped working on my torch 9800 and need a phone number for customer services.
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Jul 1, 2012
My keypad and the buttons on the main screen of my torch are not working, the touchscreen works fine!
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Jan 28, 2012
my whole keypad isnt working, nothing at all.Iv had my blackberry curve 8520 since august 2010
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Jul 23, 2011
I've done something to my phone that when i turn the phone on its side when texting the keypad no longer works that way.
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May 24, 2015
On my xperia z2 when i am in a cal.. My keypad is not working.. When i disconnect it gets working.
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Apr 19, 2010
I purchased a w385 on ebay. When I received it I tested it and the keypad worked, as well as the camera and all the menus.I then proceeded to activate it on Page Plus Cellular. Customer Service rep asked me to press *22890 for the OTA reprogramming and after that sequence/process the keypad stopped working correctly.
After that when I open the flip phone it automatically dials *, sometimes I can dial one or two numbers and then it stops. But the majority of the time none of the numbers, nor the clear, camera, send or menu buttons work.I can still receive calls.To try to fix it I flashed to the latest firmware version (.18). No improvement so then back to the one that was on the phone (.16). Still no improvement.Are there any suggestions to try to have the phone work correctly?
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Aug 15, 2012
My BB turns on but i have a password and i know my password its just that the keypad isnt working for me to b able to type it in i havent dropped my BB into water and it doesnt have any moisture ive tried turning it on and off and putting it on the radiator just incase;
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Jun 20, 2012
I am unable to enter text during a call on blackberry curve 8530. I am trying to set up my voicemail and when it asks me to enter a number followed by the pound-sign, I am unable to enter anything. I have tried using alt lock, holding alt while pressing the number, pressing alt and then the number, and just pressing the numbered key...all to no avail.is there some setting I have on the phone that causes the keyboard to not be accessible during a call?
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Apr 3, 2011
my phone experiencing some faults with the keypad, one minute all the keys are working and the some of then such as te 'o' and the 'L' and the 'G', i have tried everything to try and fix this problem and it still persists, i do not want to have to have replacement if this problem can be fixed i would be very happy, i ahve tried rebootin my phone by taking the battery out while the phone is switched on and this still does not work
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Jan 2, 2012
My daughter dropped her blackberry curve 8520 and now the keypad buttons don't work, everything seems ok with the phone as it boots up ok and she can move the cursor ok but can't click on anything and none of the buttons do anything. If you call the phone it rings but she can't answer a call etc. I have restored the phone to factory settings and reinstalled her own backed up data but it is still the same ..
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Jul 16, 2011
my nokia c3 keypad is not working, i may have got it wet, i don't know, but itll turn on, and if i've taken the battery out, itll let me set the date and time, but once i get passed that stage, itll just stay on the homescreen and buzzes when calls and txts come through but the keypad freezes. it'll let me also turn it off but other than that nothing. I dont know what to do? it seems weird the keypad will work for turning it on/off and numbers(date and time) until i get to the home screen..
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