Motorola :: W385 Keypad Not Working
Apr 19, 2010
I purchased a w385 on ebay. When I received it I tested it and the keypad worked, as well as the camera and all the menus.I then proceeded to activate it on Page Plus Cellular. Customer Service rep asked me to press *22890 for the OTA reprogramming and after that sequence/process the keypad stopped working correctly.
After that when I open the flip phone it automatically dials *, sometimes I can dial one or two numbers and then it stops. But the majority of the time none of the numbers, nor the clear, camera, send or menu buttons work.I can still receive calls.To try to fix it I flashed to the latest firmware version (.18). No improvement so then back to the one that was on the phone (.16). Still no improvement.Are there any suggestions to try to have the phone work correctly?
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Jun 5, 2010
It seems that the wiki links are all nonfunctional and I can't seem to find it via search, so please help.I just got a used W385 and all my daughter wants added is games.How do I add it via the USB cable (Tried the latest Moto drivers but doesn't seem to work) and get it working on the phone?
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Apr 22, 2010
My phone keeps flashing the M and the white screen repeatedly. does anyone know what might be causing this?
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Aug 27, 2011
I have searched everywhere for a solution to this problem and am wondering if anyone else is experiencing the sameproblem. During a call, when asked to enter my phone number, passcode, etc., the keypad disappears every time I try to press a key. When I get a key to press it stays on long and disrupts the call I am on. It makes it difficult to use my phone to call in to call centers as I cannot press the numeric option I need.
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Jan 22, 2010
My W385 went through a rough patch. Anyway, I flashed the firmware to it (it was displaying "init usb_bootloader" prior to the flash). Now it displays "needs initial programming" after it boots. My local Verizon "Store" said it could not be restored.
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Feb 3, 2010
I just got a new Motorola W385 from US Cellular. I can not get P2K Commander version 6.0.0 to recognize the phone. I have installed the Handset USB Drivers from the Motorola website and set the software to use the correct COM port. If the Mode is set to P2K/P2K05, when the software starts it says that the phone is Linux based and wants to change the mode to P2K05 over USBLAN. This has not corrected the problem. I have tried all three options under P2K Tuning. Do I need a different version of P2K Commander or a different driver? I saw that the instructions called for version 4.9.C of P2K Commander but I was not able to find a downloadable copy of that version.
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Apr 6, 2010
My "new" used W385 will not show EVDO.My other VZW phones do show EVDO.I'm in NYC so EVDO coverage not an issue.Have tried in various parts of the city. Same results.Have rebooted. Removed battery. And reset phone. No difference.Any suggestions on what to try next? Also, what is latest software for this unit? The good news is the RF is even better than my formerly trusty e815.
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Jul 27, 2010
I have a motorola W385 phone. I've always used XP and P2k Commander 6.0.0 to change ringtones and wallpaper images.
I've since upgraded to windows 7 and I can't figure out what to do now to accomplish these tasks. I have installed the latest MotoDev drivers 4.2.4 I believe, I have installed p2k 6.0.0 But the software just will NOT recognize the phone. It shows up as a modem on com6... as soon as I set the program to com6, the modem disappears from device manager.
I've done this 4 or 5 times in the past using XP and I'm just wondering if anybody has had success with Windows 7 and what software they used to do it?
Really I just want to change the wallpaper and I'm not sure how to send a text message to the phone with an image attached using Windows Messenger (if that's possible)
I did find a computer with XP, but for some reason P2k Commander does the same thing, as soon as you select the appropriate COM PORT, the motorola modem driver disappears from device manager. This software seems REALLY touchy and I just don't know what to try next. I've tried many versions of P2k as well without success.
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Feb 9, 2010
I just received a Motorola w385 from Page Plus and when I try to check my text messages, I get an error that says "Inbox requires Setup." and then forces me to exit.I've tried calling Page Plus but their CS is overloaded. Any ideas how to fix this?
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Apr 23, 2010
My W385 requires a BT50 battery. The Motorola replacement battery is $25, and is rated at 850 mAh. There are aftermarket batteries available at 1/3 the price, but although it is referred to as a BT50 replacement, it is rated at 1,000 mAh. Is the difference in ratings a problem?
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Aug 8, 2010
I'm using a Motorola W385 and need to know how to change the way you answer a call.Right now when it rings the phone number shows up on the front, (when closed). When I open the phone it automatically answers the call. I want to change it so I can open the phone and then push "any button" before answering. I thought I read it in the users manual but now I can't find it.
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Mar 24, 2010
how do i put opera mobile on a stright talk w385, i cant tell where i would put it when im looking thru p2k commander and i cannot download throught the browser and if it makes a difference the phone is on pageplus now not straight talk anymore, also how do i turn off the text conformation thing that i get when i text someone on verizon
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Aug 19, 2010
I wrote a post here before realizing that the thread trail (Home -> Forum -> Canadian Carrier Discussion -> TELUS Mobility -> CDMA Network and Devices) was pretty narrow, and the thread itself seemed bloated.So I moved it here. I've done a bit of the "intro" stuff: up/down-loaded pictures/ringtones and changed the cover display, so i'm pretty familiar with p2k Commander. But, like some other folks (and as i say in my post) i found either myself incompetent or the software lacking. Regardless, I've experienced some success with this direction so i think i'm gonna take it as far as i can.
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Aug 20, 2010
I have a W385 flashed with the verizon flash on pages plus.when it opens, all it does is display the file's info?I don't think Java is installed on this model.I can't seem to find out how to install java using Pplus.At this point I'd be willing to pay someone to help me via skype chat.
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Mar 9, 2010
My friend SWIM has a Straight Talk Moto W385 and he wants to change the clock to 24hr time format.SWIM is using PST. After starting PST, SWIM creates a new "feature file" and reads the data from his W385 handset. SWIM changes the clock format setting to 24hr and saves the file. Then SWIM tries to write the data back to his handset, but PST prompts SWIM for a subsidy unlock code.
SWIM has no idea what his subsidy unlock code is, nor does he know how/where to find it.How can SWIM either:
A). Get the magic code to finish this process via PST?
B). Make the 24hr format change using another method?
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May 8, 2012
I have a blackberry 8520, i have used it for about a year and there are problem in the same.Keypad is not working , wrong key press happening. Given to repair at blackberry service center after n number of follow ups got a reply that the mother board is damaged as it has been exposed to water. Absolutely non sence RCA done by Blackberry team.
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Jun 19, 2011
My keyboard is working fine just but letter S not work.
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Sep 14, 2012
my BB's (bold 9650) keyboard is locked; have performed multiple resets (removed battery, waited a period of time, replaced battery and restarted) but keypad appears to not work.Have tried to install updated OS on phone via BB desktop but unable to do to phone being locked - can't unlock because not able to .
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Apr 3, 2011
my blackberry 8520 is still facing problems with the keyboard, it is gettin rather annoyin and i would relli like to get it sorted, some of my keys have stopped working and i do not know why, i hvae tried everythin to try and make them work but nothing is working, i have even taken out the battery while the phone is will ON and it still wont work
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Aug 27, 2012
I got a bit of water in my phone a few days ago and since some buttons on my keypad haven't been working. The following button's haven't been working: Y, U, H, J, B, N
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Jul 17, 2012
My phone is turning on but the keypad is not working.. my phone is still under warrenty but i dont have my receipt with me.. what do i do?
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Jun 17, 2012
My phone was working fine and then I woke up to not being able to use the track pad and keyboard. It was stuck on password sign in and when I plugged the phone in woke automatically go to bedside mode.
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Jan 15, 2012
my keypad has stopped working on my torch 9800 and need a phone number for customer services.
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Jul 1, 2012
My keypad and the buttons on the main screen of my torch are not working, the touchscreen works fine!
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Jan 28, 2012
my whole keypad isnt working, nothing at all.Iv had my blackberry curve 8520 since august 2010
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Jul 23, 2011
I've done something to my phone that when i turn the phone on its side when texting the keypad no longer works that way.
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May 24, 2015
On my xperia z2 when i am in a cal.. My keypad is not working.. When i disconnect it gets working.
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Aug 15, 2012
My BB turns on but i have a password and i know my password its just that the keypad isnt working for me to b able to type it in i havent dropped my BB into water and it doesnt have any moisture ive tried turning it on and off and putting it on the radiator just incase;
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Apr 25, 2011
So here is my problem: My numerical keypad is not working. When I push a number nothing happens. The 0 works and when I hold down the 1 it goes to voicemail. When it goes to voicemail though, where the numbers should be there are letters. If I have someone in my contacts, I can call them but I cannot dial their number. Everything else on the phone works. Email, SMS and Browser all work. It is only the most basic function that will not work. I called Verizon and they helped me do restore and then an update but that didn't help. I went to the Verizon store and they said that all they can do is a clean wipe and restore, the same thing I did over the phone. I then took it to Cell Phone Repair (CPR). They said they have never seen it. And if they have never seen it, then it must be really screwed up.
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Jun 20, 2012
I am unable to enter text during a call on blackberry curve 8530. I am trying to set up my voicemail and when it asks me to enter a number followed by the pound-sign, I am unable to enter anything. I have tried using alt lock, holding alt while pressing the number, pressing alt and then the number, and just pressing the numbered key...all to no avail.is there some setting I have on the phone that causes the keyboard to not be accessible during a call?
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Apr 3, 2011
my phone experiencing some faults with the keypad, one minute all the keys are working and the some of then such as te 'o' and the 'L' and the 'G', i have tried everything to try and fix this problem and it still persists, i do not want to have to have replacement if this problem can be fixed i would be very happy, i ahve tried rebootin my phone by taking the battery out while the phone is switched on and this still does not work
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