BB Bold :: Locked Keypad Not Working
Sep 14, 2012
my BB's (bold 9650) keyboard is locked; have performed multiple resets (removed battery, waited a period of time, replaced battery and restarted) but keypad appears to not work.Have tried to install updated OS on phone via BB desktop but unable to do to phone being locked - can't unlock because not able to .
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Jul 29, 2012
My Bold 9900 keypad light is not working. Is there a setting to switch it on?
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Jan 12, 2010
Searched around but can't find anything on this one. I've had a Bold for about 6 weeks and just today have a problem. My keypad and trackball do not work on the home page, except for the green phone, escape, red phone, convenience buttons, and the mute button. I can switch applications with the left convenience button, and all the buttons and trackball work on any other screen. It's not a password issue, and I don't think it's how the keypad lock works. Any ideas?
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Dec 4, 2012
Where is the lock button to unlock the keypad?
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Apr 11, 2011
My keypad is in the locked state and the numbers (123) locked state... so I can't type in the correct password.
Pressing ALT or ALT-# does not fix the problem... I am also traveling in Europe and do not have an international plan... But I was able to use the camera yesterday.
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Jan 8, 2012
I set a pin lock for security on my BB and now the keypad is locked (right hand black keys only) so I cannot access my phone.
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May 4, 2012
uanble to send text messages. phone is locked in the horizontal position with the keypad. cannot type on the keypad,
Info:
iPhone 4
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Oct 18, 2012
I have a BB 8530 on MetroPCS (CDMA) network. I saw thier was some updates for BB protect and a bunch of other apps so i updated them. After the reboot, it asked me for my keypad lock pass and upon entering it, it would not accept it. I know that what i am entering is correct as i entered it prior to the reboot.
i have tried diffrent variations of it with CAPs and symbols corresponding to the keys i KNOW are my pass but still no use. I am on 9/10.
I have logged in to my BB Protect online and tried to change the pass from thier but it keeps saying the current password is wrong which is impossible. Is there some deafult password it reverted to that i can try. I have tried everything.
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Jun 8, 2010
How do I reject an incoming call when the touch screen on the 5530 is locked? If I use the right slider switch to unlock touch screen, the call gets answered.
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Mar 25, 2011
I keep my phone in a leather flip case and when it's in my pocket, the torch button (space bar) key gets pressed causing the flash to come on.I don't know why this is as I always keep my phone locked and no other keys seem to work when it's locked.
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Jan 31, 2011
When I make or receive a call and am talking on the phone, two things can happen:-
1) The keypad disappears which means if I want to end the call I need to press 'phone' to get the keypad up again to then end the call.
2) The phone locks while I am talking (but am still able to carry on the conversation). Therefore I need to unlock and then press phone to make sure I've ended a call.
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Feb 7, 2010
I've bought my 5800 XM yesterday. Today I was playing some music and noticed that the sidevolume buttons don't work when keypad is locked! It's very difficult to take out the phone from your pocket and then adjust the volume or change the track unless you have put on the handsfree. Please let me know if there is any fix for this.
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Dec 9, 2011
is there any facility to play video songs in keypad locked condition?? i know you say that what is meaning of keypad lock in video song.but some of video song i want to hear in office at there i can't see video i must lock the keypad.I tried to do that way but when light off songs automatically stop.
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Jun 2, 2010
When I turn on my BB, the numeric keypad is locked (123 sign on upper right activated).I am therefore unable to enter my password which contains letters.How can I unlock the numeric keypad, as all the other keys are inactive?
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Feb 2, 2012
In linking to new Playbook, messed up and had to 'start again' with blackberry phone. Messed up also with my old password and after 10 tries it froze. I have gone through password reset process but still blocking me with the message: Your account has been locked. Please try again after the lockout period has expired or call customer service.Any suggestions other than a call to technical desk. I've been researching forums and seems to be the case that lock is indefinite. Incidentally, I didn't see the option after 10 tries to enter word 'blackberry' but it was late at night and frustration had kicked in. Possibly I missed that.
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May 8, 2012
I have a blackberry 8520, i have used it for about a year and there are problem in the same.Keypad is not working , wrong key press happening. Given to repair at blackberry service center after n number of follow ups got a reply that the mother board is damaged as it has been exposed to water. Absolutely non sence RCA done by Blackberry team.
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Jun 19, 2011
My keyboard is working fine just but letter S not work.
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Apr 3, 2011
my blackberry 8520 is still facing problems with the keyboard, it is gettin rather annoyin and i would relli like to get it sorted, some of my keys have stopped working and i do not know why, i hvae tried everythin to try and make them work but nothing is working, i have even taken out the battery while the phone is will ON and it still wont work
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Aug 27, 2012
I got a bit of water in my phone a few days ago and since some buttons on my keypad haven't been working. The following button's haven't been working: Y, U, H, J, B, N
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Jul 17, 2012
My phone is turning on but the keypad is not working.. my phone is still under warrenty but i dont have my receipt with me.. what do i do?
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Jun 17, 2012
My phone was working fine and then I woke up to not being able to use the track pad and keyboard. It was stuck on password sign in and when I plugged the phone in woke automatically go to bedside mode.
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Jan 15, 2012
my keypad has stopped working on my torch 9800 and need a phone number for customer services.
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Jul 1, 2012
My keypad and the buttons on the main screen of my torch are not working, the touchscreen works fine!
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Jan 28, 2012
my whole keypad isnt working, nothing at all.Iv had my blackberry curve 8520 since august 2010
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Jul 23, 2011
I've done something to my phone that when i turn the phone on its side when texting the keypad no longer works that way.
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May 24, 2015
On my xperia z2 when i am in a cal.. My keypad is not working.. When i disconnect it gets working.
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Apr 19, 2010
I purchased a w385 on ebay. When I received it I tested it and the keypad worked, as well as the camera and all the menus.I then proceeded to activate it on Page Plus Cellular. Customer Service rep asked me to press *22890 for the OTA reprogramming and after that sequence/process the keypad stopped working correctly.
After that when I open the flip phone it automatically dials *, sometimes I can dial one or two numbers and then it stops. But the majority of the time none of the numbers, nor the clear, camera, send or menu buttons work.I can still receive calls.To try to fix it I flashed to the latest firmware version (.18). No improvement so then back to the one that was on the phone (.16). Still no improvement.Are there any suggestions to try to have the phone work correctly?
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Aug 15, 2012
My BB turns on but i have a password and i know my password its just that the keypad isnt working for me to b able to type it in i havent dropped my BB into water and it doesnt have any moisture ive tried turning it on and off and putting it on the radiator just incase;
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Apr 25, 2011
So here is my problem: My numerical keypad is not working. When I push a number nothing happens. The 0 works and when I hold down the 1 it goes to voicemail. When it goes to voicemail though, where the numbers should be there are letters. If I have someone in my contacts, I can call them but I cannot dial their number. Everything else on the phone works. Email, SMS and Browser all work. It is only the most basic function that will not work. I called Verizon and they helped me do restore and then an update but that didn't help. I went to the Verizon store and they said that all they can do is a clean wipe and restore, the same thing I did over the phone. I then took it to Cell Phone Repair (CPR). They said they have never seen it. And if they have never seen it, then it must be really screwed up.
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Jun 20, 2012
I am unable to enter text during a call on blackberry curve 8530. I am trying to set up my voicemail and when it asks me to enter a number followed by the pound-sign, I am unable to enter anything. I have tried using alt lock, holding alt while pressing the number, pressing alt and then the number, and just pressing the numbered key...all to no avail.is there some setting I have on the phone that causes the keyboard to not be accessible during a call?
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Apr 3, 2011
my phone experiencing some faults with the keypad, one minute all the keys are working and the some of then such as te 'o' and the 'L' and the 'G', i have tried everything to try and fix this problem and it still persists, i do not want to have to have replacement if this problem can be fixed i would be very happy, i ahve tried rebootin my phone by taking the battery out while the phone is switched on and this still does not work
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