BB Bold :: Locked Out And After Password Reset Still Locked?

In linking to new Playbook, messed up and had to 'start again' with blackberry phone. Messed up also with my old password and after 10 tries it froze. I have gone through password reset process but still blocking me with the message: Your account has been locked. Please try again after the lockout period has expired or call customer service.Any suggestions other than a call to technical desk. I've been researching forums and seems to be the case that lock is indefinite. Incidentally, I didn't see the option after 10 tries to enter word 'blackberry' but it was late at night and frustration had kicked in. Possibly I missed that.