Motorola Atrix 4G :: Keypad Not Working During Calls?
Aug 27, 2011
I have searched everywhere for a solution to this problem and am wondering if anyone else is experiencing the sameproblem. During a call, when asked to enter my phone number, passcode, etc., the keypad disappears every time I try to press a key. When I get a key to press it stays on long and disrupts the call I am on. It makes it difficult to use my phone to call in to call centers as I cannot press the numeric option I need.
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Nov 30, 2011
Whenever I am in a call, the dialer stays on like I have set it to. However, it intermittently refuses to accept the tones. For example, with AT&T VM, it says press 7 to delete the message. I press 7, the phone makes the tone associated with 7, but doesn't do the action associated with 7. It will do it with other phone trees too, like "press 1 for English", etc. The numbers that don't work vary as well, and sometimes it works fine.
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Jun 20, 2012
I am unable to enter text during a call on blackberry curve 8530. I am trying to set up my voicemail and when it asks me to enter a number followed by the pound-sign, I am unable to enter anything. I have tried using alt lock, holding alt while pressing the number, pressing alt and then the number, and just pressing the numbered key...all to no avail.is there some setting I have on the phone that causes the keyboard to not be accessible during a call?
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Oct 11, 2011
I recently got my Atrix from Orange. I've had it less than a month and now I'm having problems with my keypad. It only seems to happen when I'm texting or onf faebook. I can't see what im writing unless i back out of the text so I can only see where the text is entered. It also lags whilst I'm writing or takes itself out off the message entering screen periodically. It has only just started happening but it's very infuriating. I don't have a screen protector on and it works fine on google, browser and emailing.
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Jun 27, 2011
One minor irratation I have is the phone keypad not being present when making a call. For instance, if you get a voicemail and you tap on the icon the standard active call screen opens, but you then need to touch an icon to open up the dialer pad so you can interact with the voicemail system. Is there any setting that allows the dialer pad to open automatically when a call is made? Would be really great if this feature could be selective for certain numbers such as voicemail.
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Apr 19, 2010
I purchased a w385 on ebay. When I received it I tested it and the keypad worked, as well as the camera and all the menus.I then proceeded to activate it on Page Plus Cellular. Customer Service rep asked me to press *22890 for the OTA reprogramming and after that sequence/process the keypad stopped working correctly.
After that when I open the flip phone it automatically dials *, sometimes I can dial one or two numbers and then it stops. But the majority of the time none of the numbers, nor the clear, camera, send or menu buttons work.I can still receive calls.To try to fix it I flashed to the latest firmware version (.18). No improvement so then back to the one that was on the phone (.16). Still no improvement.Are there any suggestions to try to have the phone work correctly?
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May 23, 2011
I upgraded to the Atrix a few weeks ago, for my wife and me. all of a sudden we have dropped calls all the time. does anyone know a cure for that or if Motorola is working on that?
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Apr 20, 2011
I have owned my Atrix for about 3 weeks and it constantly switches back and forth from 3G to EDGE, rinse and repeat. It does this about 30-40 times per day. I have a very strong 3G signal in my area and I notice that my Atrix does this MORE OFTEN than my iPhone 4.Also, I am dropping a lot of calls on the Atrix compared to the iPhone 4, which I was really surprised to see this happening. I do have all of the latest software updates installed on the Atrix.One more thing, I noticed that on AT&T you can't install from "Unknown" sources, hence I would like to take advantage of the daily specials on the Amazon android store and I am unable to do so without the option on the phone.
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Mar 5, 2012
After my Atrix was updated last week, I have been having problems (as with many others, it seems). My most glaring issues is that the screen does not go 'inactive' when I place a phone call and put the phone up to my ear.
Consequently, my cheek will press all sorts of buttons on the phone while I'm talking, and may times it turns out to be the Mute or EndCall button. When the End Call is hit, the phone actually locks up and needs to be rebooted.
It basically makes me have to place all of my phone calls on speakerphone in order to be useful.
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May 12, 2011
I can hear them but they cannot hear me, a reboot fixes it. Anyone else experienced this? It has happened at least 5 times.
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Sep 18, 2011
I just upgraded to the Atrix 4G from the iphone. find the answers too. Is there a way to clear the recent calls list, and text msgs with one single command for each instead of clearing each call one at a time and doing the same for txt msg's
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Jul 7, 2011
If I leave my phone on a browser page or text message app or any other app, and the phone goes into standby / locked mode, when an incoming call comes in, I am unable to answer the call. Sometimes I can't unlock the phone (screen dead to touch), sometimes I can unlock but then still no screen, no call Answer button appears, but the phone is ringing.
Is it correct then, that one should never leave any app or browser open on the phone?
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Dec 8, 2011
Can anyone shed light on why I have intermittent trouble in disconnecting calls? It doesn't happen with every call but is frequent enough to make me wonder if there is a problem with my phone.The phone still shows that I am in "active call" status even after I've pressed the disconnect button up to as many as 5 times.Customer svc. at store told me to try shutting the phone off periodically and maybe it will reset; however it isn't like I leave it on continuously.
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May 25, 2011
This obviously isn't a huge issue because I can still receive calls, but I want to know if it's just a glitch with the service icon in my status bar or what? It happens mainly at work when i'm on at$t edge network. I can even upload and download data all while my phone says I have no service.
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Jun 12, 2012
I just got my ATRIX 4G on ATT in from repairing the screen from Motorola today. I download go launcher, go sms, and a few other GO apps, when my status bar just disappears. I find where I can open the status bar, but nothing happens. I then used home switcher to switch to motoblur home and then deleted go launcher. I then began noticing that it happened mostly in the go sms app. So I delete that and the problem still persists. Someone tried to call me and the screen was black and I couldn't answer, but I could hear it. I resboot my phone and the status bar appears for 5-10 minutes before disappearing again. I am tired of issues with this phone.
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Oct 9, 2011
I am on call two weeks out of four and need to keep my phone on overnight, but I don't want to be disturbed by any notifications (texts, emails etc.) apart from phone calls. My BlackBerry had a very simple way of doing this, but it doesn't appear to be possible on the Atirx. I hope I'm wrong, but there doesn't appear to be anything for this in Settings.
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Jun 12, 2011
I'm currently on O2, and I'm about to switch to 3. I've put the new SIM in the phone, but when I try and make a call the dialler crashes and the phone reboots. I've read some other people have similar issues, but I can't seem to find a solution.
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Oct 19, 2011
Does anyone have any recommendations to improve the reception (and thus prevent excessively frequent dropped calls) while using my Atrix 4G in a fringe reception area outside of San Diego?Some background info:I had an AT&T Nokia 6030 for almost five (5) years before upgrading my service to the Atrix.I live and work from the same location, which has not changed during those five years.I did not encounter the problems of dropping calls on the Nokia 6030. I routinely call the very same people at aproxmately the very same times and days of the week with the very same phone numbers from the very same locations in my home and shop... sitting in my office desk chair, standing at my shop workbench, seated at my kitchen table, lying on my bed... and as far as I can telI, nothing on my end or on the other person's end has changed... phone numbers, land or mobile, calling patterns... but ever since I upgraded to the Atrix, I've had this problem consistently from the very first day.
I contacted AT&T many times, and they sent a warranty replacement phone; same resulting performance.The signal strength meter on the phone typically reads 2-3 bars in this area, which AT&T says should be sufficient.)It is so touchy and position/orientation sensitive that I can often drop the call from simply turning my head, or if lying in bed at night, switching the phAT&T went through the entire customer service/tech support gamut with me:Power down recycle, remove & reinstall the battery, replace the original SIM card that came with the Nokia (which still works flawlessly under identical circumstances if I put the SIM card back into it!), run network diagnostics on the tower equipment... they even sent out a crew of field engineers to the property to assess the signal characteristics.
After months of evaluation by the engineering department, they finally determined that the San Diego area is very high in signal strength, and the problem is due to the immediate area where I am located... hills, valleys, canyons, etc. There was nothing more that they could do. That was simply the level of performance I had to accept from this phone in this location. (Sorry.)I still don't know why the primitive technology in that old Nokia doesn't miss a beat. I find it hard to accept that the flagship product with advanced technology can't perform anywhere near as well as this dated Nokia.But I like the Atrix so much in every other way, I would even pay for a stationary antenna and/or signal conditioning/amplification equipment at my location to be able to use it here.
I have not found any such equipment offered for sale by either Motorola or AT&T listed on their websites. I know that there are aftermarket companies that sell such items, but I would really like to know if anyone has any specific experience with those items, particularly when used with the Atrix, or at least any reason to advise in one way or another toward a solution.
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May 12, 2011
my phone has been acting strange for about a week passing from inconvenient to unusable. It sometimes says that there is no service, and when there is service available it just doesn't work.I can't call, sms, or receive calls or sms.I called my service provider (Telcel Mexico) and everything seems to be in order.If I put my chip into my old phone I can make/receive calls and sms no problem.
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Apr 19, 2011
My Atrix was working just fine for the past month, and this morning all of a sudden I'm not getting ANY signal/reception. I can't make phone calls nor send texts. Sometimes the signal comes back but it's just for 2 or 3 minutes and then the signal is completely gone again. When I plug the SIM card into another phone it works just fine so that rules out AT&T's problem. Wi-fi works just fine. I factory reset the phone but the problem still exists. I am already out of the 30-day return/exchange policy, what can I do? Is this problem going to be fixed for the next update?
Screen shot shows when my phone is completely out of signal.
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Nov 24, 2012
My Atrix 2, v ICS had the screen locked into 'emergancy calls only' mode, and won't unlock. I did a hot boot, cold boot, reboot, called att tech support, no luck. Haven't done a factory or master reset, and don't want to if not needed. Will accept inbound calls, but can't open anything, and MotoCast can't find the phone, Motophone tools not for this phone OS.
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Aug 29, 2011
So today has started yet another problem. Now when I go to answer my calls or make a call, it is automatically on speakerphone. I turned my phone off and it helped for a few calls and now the problem has returned. I have heard of USB ports going bad or something of that sort (not really familiar with it). Hopefully this is not what happened, yet then again maybe I could get a refurb not riddled with problems.
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Nov 1, 2012
Icsce I upgraded my Atrix 2 to ics, the compass has not been working with any program.
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Dec 10, 2012
I have the Atrix HD and the notification light is only working when I reboot the system, then once the system is on, the notification light no longer works. My original Atrix has a settings option to turn the notification light on/off, but the Atrix HD has no such settings option which was in the 'display' settings on my original Atrix. I then tried the 3rd party apps, such as Light flow, and LED tester etc... none work, even though Light flow overrides the phone settings its still not functioning. I even went through and rebooted the phone, and also w/a technician on the phone and the same thing. the notification light will blink green during system reboot, but after that, it ceases to function. This seems trivial but it's a huge help when im working w/all the msgs I get to determine if I get an important msg or not and one of the reasons I stuck with the motorola line. i've checked hundreds of forums, and spoke to various tech supports, and I cant seem to get a answer that works.
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Apr 27, 2011
I tried unlocking my AT&T Atrix 4g because, I'll be traveling for the next couple of weeks (I know I'm not supposed to do that), but I used the wrong code too many times, and now it's completely locked. For some reason I can't even use my AT&T SIM card in it any more.
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Jul 16, 2011
I just got the phone. When the phone is straight up the letter g button does not work but when its sideways it works can anyone tell me whats going on.
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Feb 8, 2014
When I open the phone app to make a call I have to hit the keypad button 2 times for the keypad to show up.
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May 2, 2014
My S5 is from EE, and has a big cartoony picture of whoever you're calling taking up most of the screen, plus a couple of buttons.
I'm not sure how to change this- none of the options are obvious. How can I access the keypad during a voice call?
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Oct 17, 2011
I bought a new work computer and tried using USB tethering with my Atrix. It installed the NDIS adapter but I was getting the infamous 169.x.x.x address. I decided to try it later since I was in a hurry.Now, the phone will not start USB tethering at all. I plug it in and the USB Tethering check box has a light green checkbox like it's turning on, but never changes. I have rebooted and pulled the battery. No change. What's strange is that I plug the USB in and when I go to the tethering screen the USB checkbox is already checked automatically. I seem to remember having to enable it manually before all this started.
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Dec 30, 2011
Internal storage shows mounted but nothing shows up on android? Also when I plug in atrix to a computer the only thing that show up is the external sd card?
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May 26, 2011
My home entertainment or media center is not working. It used to work and now it turns the TV to 720 but thats it, no pop up selection on the phone. Ive tried to force it using media share but that has no effect either.
Ive now tried it on 2x tvs and 2x monitors and Im getting the same problems.
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