BB Storm 9500 :: Storm2 Number Keypad Disabled After Dialing Verizon *611 Or Voice Mail
Jan 4, 2010
New user here. I am on my second Verizon Storm2 (in one month) with same issue. After dialing Verizon *611 or when calling voicemail, the number keypad is disabled and the numbers are gone or moved to different locations so I can not enter PIN. I am sure it is a software issue. Tried a hard reset with no luck. VZ authorized retailer believes he can fix this problem by wiping clean and reinstalling one app at a time. Has anyone else had same problem and any luck with a fix?
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Jan 7, 2010
When checking voicemail, after the prompt to enter the passcode the first row of numbers are missing from one of my users new Storm2. When contacting the service provider (Verizon) the support person there said that she had swapped out a persons phone 4 times with the same result.
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Mar 10, 2010
I am having trouble trying to use the Voice Dialing feature on my phone.It used to work fine, but now any time I try to access the Voice Dialing, it goes to to the Voice Dialing screen, and it starts Initializing/syncing, but it just backs out back to the main screen.I've tried using convenience keys and the touch screen to access Voice Dialing.Nothing works.
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Mar 11, 2010
I'm looking to remove voice dialing from my storm but can't find a device software download that works. When I tried to get it from verizon's site it would not let me download the mr3 update to my computer.
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Jan 22, 2010
I have a new BlackBerry Storm 9530, running software release 5. The voice dialing is not working well at all. It seems to only recognize my Contact entries if I say them last name first. Besides the fact that I don't naturally think to talk this way, it's not always obvious how to say contacts that are not normal names, such as the name of a business.
The voice dialing on my old Storm (which I had to replace for other problems) allowed me to speak FN, LN, and recognized most names accurately, so I feel there must be some setting that I need to make.
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Mar 5, 2010
I have a 4 day old BlackBerry Storm 9530 and so far I love it. But I have an issue with the voice dialing and am wondering if anyone else has had this issue or if there is a fix.
When I activate voice commands everything works from the bluetooth, but about 50% of the time when I use voice commands to call someone, I will get to the point where the phone and I confirm the selection(name) to call and it will say(and show on the BlackBerry screen) for example: "Susan Home Calling..." And the blackberry will stay on that screen, not connecting to anyone if I press any key it will bring me right back to the "home" screen on the BB, no making any calls.
Also, I am noticing some dust specs under the top left corner of my touchscreen, I know its underneath the screen because I can tell, and I am very OCD about wiping off my screen and keeping my phone immaculately clean..
I am somewhat saddened by the fact that such a well known and highly respected device doesn't in fact have an 'airtight' screen, and lets dust underneath, especially after only four days, in a clean house and never even in a pocket..
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Apr 21, 2010
Has anyone purchased the Jabra CRUISER and actually got it to work with Voice Commands on the Storm II 9550? I can answer calls but it will not respond to placing a voice command. I receive no "Say a command" prompt.
Any replies would be appreciated as I am on the second one and I do not think it's the Jabra now...The Jabra CRUISER does support Voice Dialing
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Apr 25, 2010
Ok this is my situation. I have a blackberry curve from tmobile. My sister got a new phone so she gave me her blackberry storm 9350. I went to a cell phone shop around my area and they unlocked the storm so i can use it with my tmobile sim card. I put on the sim card and i thought everything was working perfect but then i found out that i have multiple problem.
The good: I can make calls, i can use the internet.
The bad: when i place a call my sister number appears in the other person phone (not my tmobile number), i cant call my voicemail, cant setup my email, cant receive calls and more problems i still havent discovered lol.
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Apr 5, 2010
If I have my phone stolen or I lose it, will Verizon replace my Storm 1 with a Storm 2, using my insurance?
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Jun 20, 2010
I have a strange issue with voice dialing on my 9550. When I use my Rocketfish bluetooth headset it works fabulously, almost always gets the correct name, but when I use the handset it's almost always wrong.This has been the case since day 1 on my S2 regardless of the OS I've been on and I've tried all the officials and several hybrids. I'm now on the official 713.
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Mar 10, 2010
I got a text from 5502 that is listed as an advertisement but the message says "VZW Content - Stay tuned for a hot new offer coming to your Storm! Reply STOP to opt out".
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Jan 22, 2010
Today the dialing features on my relatively new (summer 2009) Storm started going strange. When in the phone dialing screen, if I press and hold a number key with an associated speed dial number, the phone would dial another number elsewhere on the speed dial list (e.g. press and hold "3" made the phone speed dial the phone number assigned to "5"). After removing and replacing the battery and rebooting, the trouble didn't clear.In fact, things got stranger. The phone would not dial voicemail when the "1" key was held down (even though the speed dial list still listed the correct number, etc.) When I cleared and tried to refill my speed dial list, no number keys on the keypad would make the speed dial spring into action. But, pressing and holding the "3" key did make the phone ask if I wished to assign a speed dial to the number "5" as though that were the key I'd been pressing.Suggestions?
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Oct 26, 2010
When I am dialing using my bold9900 phone, the fonts are too small and difficult to see, how to increase the size,
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Jul 7, 2010
Trying to get My Contacts out of my Storm to Verizon Backup Assistance THRU THE COMPUTER(not over the airwaves). Anyone successful in doing this?
I can access the phone but contacts do not come up in BROWSE feature of Backup assist. Also it can't seem to pull them in thru a BB Manager recent back up.
Screen is cracked and I can't call *228 to (re)activate the phone to do Back up Assist thru the phone the normal way.
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Jun 12, 2010
I recently bought a verizon bb storm 9530, bought the code to unlocked and be able to use it with Tmobile, but I accidentally enter the wrong code 10 time and now I can not unlock to use it with tmobile at all.... is it true that the phone can not be unlock with any provider anymore since I locked it, it can be use with verizon, but that is not the provider.
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Jun 7, 2012
My bb storm 9500 keypad is not functioning everytime when i put my phone inside my jeans/any pants pocket.this has cause me a lot of trouble since the only place i can put and bring my bb everywhere do go is by placing it inside my pants pocket. everytime when i pull out my bb from my pants pocket the keypad is not functioning well.when i tried to press 'a' or any other letters it wont working since the keypad will automatically press other letters.
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Aug 14, 2010
My wife and I both have Storm2s which we are obviously running on Verizon Wireless.We have the same official operating system (.713) and each have some apps. I tend to have more apps so she actually has a little bit more memory.
Lately she's been complaining that her phone has been running really slow loading up websites. I did a little side-by-side test with our blackberries.
I did the same search on the google mobile app (for Adam Sandler) and clicked on the wikipedia link at the exact same time. Mine launched the browser, loaded the wiki page and was completely done before her browser even stopped showing the word "blackberry".
She also consistently has a lower quality signal (by using the Quick Launch "Device Info" option I can easily see signal strength on both of our phones).So, my question is, what is causing her blackberry to have a lower quality signal than mine when we are in the same exact location, on the same network, running the same O.S., etc.?
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Apr 26, 2010
I am a new BB user and have asked several people how to speed dial into my office's automated voice mail system to retrieve messages. Previously on standard cell phones, I would dial the phone number, insert "ppp" for pauses while the auto attendant would prompt the next step. There are 3 series of number to get all the way in. Example would be: 800-555-5555ppp555ppp5555ppp5555 and I would be in to retrieve messages.
I have tried a few different options and have be unsuccessful.My carrier is AT&T.BB is a Bold 9700.Does anyone have any suggestions??
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Feb 4, 2010
My storm keypad will not switch when i trurn it sideways to text or send email but they will on any instant messenger or the internet and this just start happinin i dont know what to do i can get used to textin with the blackberry upwards but i really want to you the actually keypad when turned sideways
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Mar 19, 2010
I have recently updated to the new OS via desktop manager. Shortly afterwards i have noticed missing calls and messages. The vibrate alert works & the light flashes but no sounds. I have expeirienced a similar but different issue on the last update, where all ringtones and sounds were ereased from the phone, resolution was go back to previous update and re apply update.
After a number of battery out reboots i have unfortunately not had success in correcting the fault. I note that the keypad tones are also gone when attempting to make a call. I have tried playing audio files and have no sound unless i switch to speakerphone, have considered that perhaps the speaker has failed or the issue has disabled the main speaker, guessing the ringer would use this...the phone works fine i.e the speaker next to ear works o.k but no evidence of any audio from the one on the back. In my few hours of exploring and proding the device i have discovered that the mute button seems to not do anything...
Can anyone offer some guidance or suggest a solution. I have trawled the forum a bit and found similar but not same descriptions, have explored all suggestions but have come up short
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Jan 23, 2010
For the past 4 or 5 days I am waking up to find my 4 E-Mail accounts wiped off my Storm. I add them again and by the nex day they are all gone again. I went to a Verzon Service center and they were at a loss as what to do. They suggested I go home and call a Verizon tech to walk me through a hard reset. I insisted on calling from the store which clearly irrritated the employees there. When I spoke to the tech at the 800 number she was incredulous that they wouldn't help me at the store. She asked to speak to the supervisor there. They had a short conversation and he hung up and said I need to do a hard reset but the store policy is not to do that.
So, I went home and calle dtech support again and did the hard reset and reset my 4 email accounts. This was last night. This morning 2 of my accounts were deleted from the phone and the other two, while there were non-functional. The E-Mail setup function was gone from my phone. I had to do a restore to get it back and reset my accounts again. I'm guessing my only recourse is to go back to a verizon store again and insist on yet another replacement? I'm really beginning to hate Verizon.
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Apr 23, 2012
it is possible to add my password to the voicemail icon on the main screen?
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Sep 16, 2015
on a Samsung S6 -- holding down the 1 key - When voice mail ask for a password -there is no keypad . I tried the page button on the left bottom and get a small sized half a pad then upsize it -- then when I type in a number it inserts a dash after the third digit.. how do i get just a plain keypad to type in a password?
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Feb 5, 2010
Had a storm for a while, just got a storm 2 on Verizon using BES. On my storm I had the ability to tie in with my yahoo mail account by adding a new email address - yet on the 2, the option to add a 3rd party mail program is no longer there - and only can use BB internet service for mail. Is there no way to add 3rd party mail now without using their forwarding service directly?
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Jul 1, 2010
I recently starting getting a call from 10 times a day and no one says anything on the other end. How can I stop this?
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Jun 6, 2010
Up until recently, I had an e-mail folder that contained only e-mail messages and had my username as the name of the folder. All of a sudden, it disappeared and my messages folder appeared in its place. Now all messages (including e-mail) show up. Before I had moved he messages folder to a different place because I didn't like it on the home screen and wanted to separate my messages and keep them in their respected folders instead of one conglomerated folder. What happened to my e-mail folder?? I looked in every section and folder to see if I accidentally moved somehow but its gone! Has this happened to anyone else? Was there some recent OS update with this new change?
If not, how do I get my e-mail folder back?
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Jun 8, 2010
For several days my e-mail isn't automatically reconciling and it's also not reconciling when I try to force it by telling it to reconcile. I use Yahoo! e-mail and another e-mail account through Yahoo! Small business. both have reconciled since I bought the phone a year ago, until now.
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Mar 8, 2010
As of this morning, my Storm2 has been unable to receive e-mail. I am able to send with no problem. I am running Blackberry Professional Software connected with our exchange server. No other user is having an issue. I have pulled the battery for a reset, but still no luck.
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Jan 28, 2010
I accidently deleted my VVM how do i get it back.
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Jun 9, 2010
I have Verizon 9550 Storm 2. Before the unlocking the 3G and WiFi both have worked fine ! After the unlocking the Internet on my phone did stop work ! The WiFi connection pass fine but when I start the browser and try to open some site there is appear the message:
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Mar 30, 2010
I am using a Storm1. As you know this weekend BIS did an upgrade. At the same time Verizon dropped Yahoo as their e-mail server.I went into BIS and made the incoming and outgoing changes. It took and I resent a service book.I haven't been able to receive e-mail since. I can send e-mail but not receive.I've done a wipe and everything else I can think of. Any ideas?
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