BB Storm 9500 :: E-mail Isn't Automatically Reconciling
Jun 8, 2010
For several days my e-mail isn't automatically reconciling and it's also not reconciling when I try to force it by telling it to reconcile. I use Yahoo! e-mail and another e-mail account through Yahoo! Small business. both have reconciled since I bought the phone a year ago, until now.
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Jan 23, 2010
For the past 4 or 5 days I am waking up to find my 4 E-Mail accounts wiped off my Storm. I add them again and by the nex day they are all gone again. I went to a Verzon Service center and they were at a loss as what to do. They suggested I go home and call a Verizon tech to walk me through a hard reset. I insisted on calling from the store which clearly irrritated the employees there. When I spoke to the tech at the 800 number she was incredulous that they wouldn't help me at the store. She asked to speak to the supervisor there. They had a short conversation and he hung up and said I need to do a hard reset but the store policy is not to do that.
So, I went home and calle dtech support again and did the hard reset and reset my 4 email accounts. This was last night. This morning 2 of my accounts were deleted from the phone and the other two, while there were non-functional. The E-Mail setup function was gone from my phone. I had to do a restore to get it back and reset my accounts again. I'm guessing my only recourse is to go back to a verizon store again and insist on yet another replacement? I'm really beginning to hate Verizon.
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Feb 5, 2010
Had a storm for a while, just got a storm 2 on Verizon using BES. On my storm I had the ability to tie in with my yahoo mail account by adding a new email address - yet on the 2, the option to add a 3rd party mail program is no longer there - and only can use BB internet service for mail. Is there no way to add 3rd party mail now without using their forwarding service directly?
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Jan 31, 2010
I have a BB Storm 9530 and whenever I open an email message, I have to select "view images" from the menu. Is there a way for all of my email messages to automatically open and show all images like its HTML? Even when I set the email setting to automatically show images, I still get those little squares that have mini blackberrys in them.
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Jun 6, 2010
Up until recently, I had an e-mail folder that contained only e-mail messages and had my username as the name of the folder. All of a sudden, it disappeared and my messages folder appeared in its place. Now all messages (including e-mail) show up. Before I had moved he messages folder to a different place because I didn't like it on the home screen and wanted to separate my messages and keep them in their respected folders instead of one conglomerated folder. What happened to my e-mail folder?? I looked in every section and folder to see if I accidentally moved somehow but its gone! Has this happened to anyone else? Was there some recent OS update with this new change?
If not, how do I get my e-mail folder back?
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Mar 8, 2010
As of this morning, my Storm2 has been unable to receive e-mail. I am able to send with no problem. I am running Blackberry Professional Software connected with our exchange server. No other user is having an issue. I have pulled the battery for a reset, but still no luck.
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May 2, 2010
The power on/off faulty? but why when I re-click on battery, it automatic restart the system without touch any button and screen. even I cant hangup the call as well.
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Mar 30, 2010
I am using a Storm1. As you know this weekend BIS did an upgrade. At the same time Verizon dropped Yahoo as their e-mail server.I went into BIS and made the incoming and outgoing changes. It took and I resent a service book.I haven't been able to receive e-mail since. I can send e-mail but not receive.I've done a wipe and everything else I can think of. Any ideas?
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May 9, 2010
I just bought an unlocked storm2 free and clear - no contract (upgraded from Curve with no data plan). I have continuous wi-fi as my internet company provides me with unlimited wi-fi access wherever I go in the US so my plan is to access my e-mail thru wi-fi.
Is pop3 e-mail set up possible without BES, BIS or data plan? Is there a 3rd party e-mail apllication available for blackberry, much like for pc where you can configure a 3rd party software (i.e., ms outlook, ms express, etc.) for your e-mail.
Right now the only way I can check my e-mail is by logging into the internet via wi-fi and going to my internet provider's web site. That is a hassle though as I have to go thru several steps before I can actually check my e-mails.
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Jan 11, 2010
I'm using a Storm 9530 on the T-Mobile network. When I first unlocked the phone everything was fine and dandy, but I found out that I needed to update my APN to a TMO friendly one, so I did. After that, everything was still fine and dandy. But EARLY this morning I started having this problem with my BB trying to retrieve my Yahoo! mail. Sometimes it takes a minute or so and other times, most of the time, it takes around 15 to 20 minutes! It wasn't doing this before and it's kind of frustrating.
What's even worse is that my Hotmail and BB Mail get updated instantly, but not the Yahoo! one.
A similar thing is happening with my Facebook updates. I'm not getting them as often as I used to be...
I've tried doing several battery pulls.
I've tried removing the sim card and placing it back in.
I've tried resending the books.
I've tried deleting the Yahoo! mail and setting it back up again, but I still have this problem.
The T-Mobile APN that I'm using is epc.tmobile.com
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Mar 1, 2010
How can I type international characters in e-mail and/or text messages on a Verizon Storm 2?
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Jan 7, 2010
When checking voicemail, after the prompt to enter the passcode the first row of numbers are missing from one of my users new Storm2. When contacting the service provider (Verizon) the support person there said that she had swapped out a persons phone 4 times with the same result.
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May 10, 2010
I've been having some issues with the phone, some of which I can see from the forum have been affecting other users (digitizer, etc). However, in an attempt to fix the non-responsive screen I re-booted the device to factory settings (advice from EE) and restored the data from off the PC. However, it now seems to sync with my gmail account in preference to my Hotmail and as a result has duplicated all of my contacts. Where do I go to in the BB menus to change the setting back to Hotmail for the sync of organizer and mail?
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Apr 25, 2010
Ok this is my situation. I have a blackberry curve from tmobile. My sister got a new phone so she gave me her blackberry storm 9350. I went to a cell phone shop around my area and they unlocked the storm so i can use it with my tmobile sim card. I put on the sim card and i thought everything was working perfect but then i found out that i have multiple problem.
The good: I can make calls, i can use the internet.
The bad: when i place a call my sister number appears in the other person phone (not my tmobile number), i cant call my voicemail, cant setup my email, cant receive calls and more problems i still havent discovered lol.
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Jan 4, 2010
New user here. I am on my second Verizon Storm2 (in one month) with same issue. After dialing Verizon *611 or when calling voicemail, the number keypad is disabled and the numbers are gone or moved to different locations so I can not enter PIN. I am sure it is a software issue. Tried a hard reset with no luck. VZ authorized retailer believes he can fix this problem by wiping clean and reinstalling one app at a time. Has anyone else had same problem and any luck with a fix?
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Apr 18, 2010
How many Storm 1 owners are there that's ready to upgrade to the storm 3 when it comes out, or thinking of going with something totally different?
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May 4, 2010
My Storm 1 crashed Sunday night with message on screen stating 'Reload Softwares 552'. I called Verizon Tech Support and they just ended up giving me a brand new Storm 2 for free! All I had to do was re-sign my contract for another two years. Gonna miss my Storm 1 but the Storm 2 is sweet! Just got it today. Anyone wanting to upgrade, try using that excuse.
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Apr 5, 2010
If I have my phone stolen or I lose it, will Verizon replace my Storm 1 with a Storm 2, using my insurance?
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Apr 17, 2010
I recently updated the software on my Blackberry Storm 9500 to version 5.0 and now i cannot send mms (though I can still receive mms).I have spent over 4 hours on the phone with my carrier (Vodafone) and they have no idea why I can no longer send mms. I tried downgrading the software and found I could send mms again.Is there any way of fixing it so i can have the newest version of software on my Blackberry and still be able to send mms?
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Jun 3, 2010
My browser and email stopped working about 3 days ago and I spent almost a whole day on the phone with support, no help. They had me do everything including delete all my service books and now there is nothing in the host routing table. They finally said, we cant help. My phone is stuck on lower case edge and I cant get data.
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Jan 18, 2010
i have a unlocked blackberry storm for tmobile i can send and recieve texts and the internet works fine, however when i try to call it says no channel/circuit avaliable. i went to india for a few weeks and calling worked just fine there is there any way to fix this problem?
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Jan 23, 2010
I'm having is when I go to send the service books to activate email I keep getting update failed I tried the diagnostic test and manually sending the books. I was wondering if I can replace the verizon email service books with att's books also if that is possible what books will I look for in crackutil any help is appreciated
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Feb 11, 2010
Has a Storm and it just shut off on. When I pull the battery, the red light comes on for a few seconds and the screen and buttons light up. Then, it starts over. 20 minutes later and it's still in that same cycle.
It's rocking Verizon's official 5.0 and she doesn't do anything to modify or hack it. I've never encountered this before.
I'm wondering if the OS became corrupt, but we're @ Red Lobster and there's nothing I can do now.
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Jul 31, 2010
I'm having problem with my storm phone ever since it was dropped in water. I left it to dry for a week. Since then I replaced my battery and the phone came on with the clock and then the screen showed up. and could not do anything. Then the screen went black. Now when I try to recharge it only a green light appears and nothing else. Did I kill my battery and is the phone no longer good or it's just my screen and i can replace it.
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Mar 11, 2010
I am a customer of Verizon Wireless in the USA and have recently had a brand new phone sent to me. I live in Canada so I have to manually activate my phone. I have no problems doing the manual activation to allow me to make and receive calls. However, I cannot register my phone to get my data usage set up. After hours of troubleshooting over the phone with Verizon, they've some up with the conclusion that I have to be in the US, and on the Verizon network to register the phone. I have always been on the global data plan. So, basically right now I'm with a smartphone that has zero smartphone capabilities. is another way to get this phone activated.
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Jun 7, 2010
Somtimes when reading a text or using camera my Storm will re-boot and when it comes back up it will say the battery is dead. This happens after its been on the charger all night. The only way to fix it is to use quickpull. Which i have set to re-boot everyday at 5am.. Could my battery be going bad or what?
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Jan 6, 2010
So my old, wine covered Storm is gone and I got a brand new replacement from Telus today. Hurray! I backed up the old phone and restored it backup on the new one, but all my third party apps are gone (Telus told me that they should transfer, but I was skeptical). Is there anyway to get these back without having to re-download them all? There's two or three that I actually paid for... it would suck to have to re-buy them!
I'm looking at BlackBerry Desktop Manager, and there's an option to import 3rd party apps from the old phone to the new one, but you need to have both phones at the same time I think. Not too handy!
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Jan 25, 2010
I'm having trouble with video playback on my Storm. I put movies on that I have used and have worked before, and now will not. When I play movie it gets the green loading alert in corner then starts to play the audio only with no video. I am on .419 shrunk, is it possible it removed something to play video. My recorded movie from camera do playback.
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Feb 26, 2010
I have had my Storm since it came out. I take great care of it, only update with official revs of the BB OS. I only have a few applications. I turned it on a few days ago and got a white screen that had a JVM error 102. Called VZ tech support and they told me I had a corrupt file in the OS and asked me to unistall and reinstall. I have done this 5 times and still I have a white screen that has reset on it. Even doing a cold boot, nothing changes.
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Mar 10, 2010
I am having trouble trying to use the Voice Dialing feature on my phone.It used to work fine, but now any time I try to access the Voice Dialing, it goes to to the Voice Dialing screen, and it starts Initializing/syncing, but it just backs out back to the main screen.I've tried using convenience keys and the touch screen to access Voice Dialing.Nothing works.
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Feb 12, 2010
I have looked everywhere and i cant seem to find any drivers. the blackberry website seems to say that they are on windows update and I can find them but i don't know how to extract them. Basically, i have a custom built pc and windows 7. All usb ports have been tested with other devices. I tried the desktop manager 5.0 and 4.7 and that doesn't recognize my BB. Windows says that i have connected an unknown device.
I tried rebooting the device and pc and removing the battery from the device. All to no avail.
Someone please tell me where to find it, give me steps to get it working, or where to find a self extracting driver. Also I downloaded the RIM blackberry smartphone driver from the windows update site and it still says it didn't install correctly
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