BB Storm 9500 :: Handset Crashes / Can't Restore From Backed Up Files
Apr 2, 2010
My Storm is unreliable as it periodically crashes to a white screen with something like "JVM Error 102r", I returned it to vodafone and it was sent away and returned with the latest software installed.However the samecrash keeps occuring, rather than sending it away for 1 - 2 weeks for a software reinstall I do it myself from the Blackberry Desktop Manager, this is a pain and an inconvinience but I have to live with it untill my contract ends and I can leave blackberry for ever.
My more immediate problem is that my home PC crashed and while I was setting up my new home PC my Blackberry also crashed. I downloaded and installed the latest Desktop Manager on to the new PC but I was unable to install and update my Blackberry to V5 software the reason being a connection error "cant connect you may need to enter a password"
I installed an older version of Desktop Manager which gives me access to v4.7 which installed successfuly however, and this is my pressing issue, I can not restore from my back up files (either the backup.ipd files or via the backup cab files) the reason it gives is "you do not have permission to open this file" so is it a windows 7 issue or a Blackberry issue? as I cant even copy the files(s) from my back up usb drive to the new computers HDD.
View 7 Replies
ADVERTISEMENT
Jul 9, 2010
I've been a 9530 user since day one. Several days ago my 4th unit quit working and i decided to go with a Motorola Droid.I have all my contacts backed up with the blackberry desktop manager. I want to use this backup file to restore the contacts to my Droid.Can anyone help me?
View 5 Replies
View Related
Sep 3, 2010
Blackberry Storm 9500,
carrier: Vodafone , Australia
Im having major issue's with my 9500 not charging ive put a new battery in and taken the phone to a local mobile phone repair man both unsuccesful when i put the battery in another phone it will charge just not in mine.
View 4 Replies
View Related
Jan 7, 2010
I recently sent my 9500 away for repair and as advised backed-up the pictures, contacts etc using the desktop manager. I got the BB back today but can't return the data to the phone. It has stored as an IPD file,which I can't open and I'm at a loss on how to proceed.
View 2 Replies
View Related
Feb 14, 2010
i have a blackberry storm 2 with vodafone (in the netherlands) Since having the phone the screen has been freezing. In other words every now and then (atleast once a day) i try to click on a app in the middle of the screen and it reacts as if i am pressing the ESC button....sending me back to the desktop. If after calling i want to end a call i press the red button and it again sends me back to the desktop but the conversation carrys on going (really annoying if you get voice mail...can cost a bomb shell) After a while or after pressing many buttons in the middle it starts to act normally again. So this is the problem...i have tried a battery pull, i have tried leaving the battery out for 3/5 days i have even had the phone and battery in a bag of rice to dry it out (as i heard it might have been damp) all with failiure.
Model: Blackberry storm 2 9520
Version: v5.0.0.436 (platform 4.2.0.189)
I hope this is enough info. and hope to recieve an answer/ or some help soon.
View 5 Replies
View Related
Jun 29, 2012
I Recently updated my phone to ICS. After updating i decided to do backup and restore.verything looks great but I can't see the apps installed on my SD card. How can i restore the apps form my SD card? My SD card shows a huge amount of unallocated space. Everything is detailed like pictures, apps, music and all.. but there is some missing space on it.
View 1 Replies
View Related
Apr 1, 2010
okay so right now i been using a blackberry storm 9530 unlocked for tmobile. phone is great but is a pain in the *** when texting. so now im getting the bold 9700 unlocked in few days. so the help that i need, is how to save all my contacts to simcard? or how using blackberry desktop manager 5.0?i did that tutorial but after i click synchronize everything loads but the outlook express doesnt pop-up.or to make it easier, show me how to save them using outlook express 2007. (btw i use windows 7).
View 6 Replies
View Related
Aug 29, 2010
As some of you may know blackberry services are now avaliable for cricket.The only thing is i unlocked the phone and now i cant get the blackberry plan. Is there a way i can restore my storm too all of the ORIGINAL settings??
View 5 Replies
View Related
Apr 13, 2010
I used the regular headset that came with the device. Now when i disconnect the headset, the headset icon remains on and i cannot used the handset normally....
View 4 Replies
View Related
Feb 5, 2010
I just updated my Storm to 5.0, but during the final step the program froze. I removed the wire, and had to close the program. The storm no longer opens my txt messages. I can go into the folder, and see like a line of what was sent, but can't actually read the whole txt.
View 6 Replies
View Related
Jun 9, 2010
I recently went on a trip and took over 200 photos on my Blackberry. I need a simple way to transfer all of them to my computer, since obviously emailing them one at a time or moving them one at a time is not practical.When I go to Options > Memory, all options are set to On (Media Card Support, Media Transfer Protocol, and Mass Storage Mode Support).When I go to Media > Pictures > All Pictures, I see all my photos. When I go to Picture Folders, it says Device Memory.
While connected to my PC via USB, I try to pull it up in Windows Explorer. I see options for MTP Device - Device Memory and MTP Device - Media Card. There are only empty folders under Device Memory. Media Card has nothing under Data, and only my music files under Media. Similar behavior when I pull it up under Windows Media Player.
View 4 Replies
View Related
Jan 25, 2010
A few days ago I was running the VZW official .713 OS. Then, I think I installed the latest BBM. After about 12 hours of that, I started experiencing random crashes triggered by actions (not particular actions). I add a contact, it crashes. I boot back up and add again, it doesn't crash - something like that with various other actions like me locking the phone using the left lock button, or snapping a picture, etc.I didn't attribute this to BBM and so figured to hell with the official OS and installed a hybrid (Yes, I'm aware that it's not a supported OS bla bla, but it started with the official .713 so there is merit to this). And upgraded to the new BBM. Installed apps, etc. Battery was draining by 2-5% every 30-45 minutes. Crashes were happening and I wouldn't know till I had to use the phone again, at which point it starts the boot process.I uninstalled the latest BBM and downgraded to the previous stable 5.0.0.66 and it is still going on.
I'm running out of options here.I checked the event log for the time it crashed and encountered only one fatal error:Any help would be appreciated as I don't know what else to do except for installing the old BBM and no other applications. In which case, no point of the phone. I've been using the phone for the past 2 months with no problems..If someone wants me to email this to someone at RIM, that's fine too as I don't know how else to go to them.
View 6 Replies
View Related
Mar 27, 2010
So I bought this used storm. Touch screen worked perfectly.But it had tons of dust under screen. so i did some research found a video on how to clean it. So I lefted the screen with a guitar clip, put a thin lint removing cloth underscreen. Got all the dust out, I was excited phone was looking Good.BUT NOW PHONE DOES NOT RESPOND TO ANY TOUCH AT ALL. I mean NONE. Anyone know what happened? What I need to replace or do now? Any suggestions or feedback would be great.
View 6 Replies
View Related
Jan 3, 2011
on PC Microsoft Windows Vista Ultimate I have installed BlackBerry Desktop Software 6, how I can convert video files for BlackBerry Storm 9500?
View 1 Replies
View Related
Feb 13, 2010
I lost my data on my storm when I upgraded last Friday.I have restored several times from several different backups and each time it fails to restore my contacts.Hence I have lost all my phone numbers.I have cold booted and taken out the battery etc.What can I do to get my phone numbers back?
View 8 Replies
View Related
Jan 10, 2010
i have a blackberry storm on o2 in the uk on pay as you go, i have no blackberry tarriff, all i want to do is to be bale to find the facebook.axl file and Internet.axl file, so i can tranfer them through desktop manager, and also bolt browser, because i cant do ota i need to just tranfer them through the computer, can anybody help me please
View 8 Replies
View Related
May 2, 2010
I have the Storm 9530. When I connect it to my PC with USB cable and look at the storage card like another drive, I see two of every picture that I have taken. Why is this?
View 4 Replies
View Related
Mar 21, 2010
I was almost certain I came across a screen with separate apps for viewing word processing and spreadsheet files, among others. But now I can't seem to find it. I'd like to carry around a spreadsheet I have at home (Excel) if I wasn't imagining things.
"Show all" in the menu doesn't give me any relief.
View 3 Replies
View Related
May 1, 2010
I went to the Verizon place a couple of days ago to see if they could get my phone to stop freezing and running slow. Well they accidentally deleted over half my pictures and my phone is the only place I have those pictures. Well luckily, I thought, I have a backup file and my pictures will be on there. But whenever I try to run it I get the error "data not recognized by desktop!" Some of these pictures are really really important to me and I want them back. Is there anything I can do to make the backup file work? Will it even contain the pictures? I have a blackberry storm and the verizon place said I have the most updated software.
View 4 Replies
View Related
Apr 18, 2010
How many Storm 1 owners are there that's ready to upgrade to the storm 3 when it comes out, or thinking of going with something totally different?
View 14 Replies
View Related
May 4, 2010
My Storm 1 crashed Sunday night with message on screen stating 'Reload Softwares 552'. I called Verizon Tech Support and they just ended up giving me a brand new Storm 2 for free! All I had to do was re-sign my contract for another two years. Gonna miss my Storm 1 but the Storm 2 is sweet! Just got it today. Anyone wanting to upgrade, try using that excuse.
View 10 Replies
View Related
Apr 5, 2010
If I have my phone stolen or I lose it, will Verizon replace my Storm 1 with a Storm 2, using my insurance?
View 14 Replies
View Related
Apr 17, 2010
I recently updated the software on my Blackberry Storm 9500 to version 5.0 and now i cannot send mms (though I can still receive mms).I have spent over 4 hours on the phone with my carrier (Vodafone) and they have no idea why I can no longer send mms. I tried downgrading the software and found I could send mms again.Is there any way of fixing it so i can have the newest version of software on my Blackberry and still be able to send mms?
View 20 Replies
View Related
Jul 13, 2011
My Blackberry is not working. How can I open my backed-up contact list and calendar on my PC?
View 2 Replies
View Related
Apr 27, 2014
I would like to restore all of my backed up contacts (using the verizon backup assistant) onto my new Galaxy S5. The problem is I can't find the application online or on my phone. Looking for a pointer to getting the assistant app or where it might be on my phone?
View 11 Replies
View Related
Sep 12, 2011
I currently have a blackberry curve 8520, which has a broken screen, the 'white screen of death' as its been know, and I have managed to navigate around the phone without a screen to back up my files to my blackberry desktop software.however, I have been upgraded to a blackberry bold 9780 witch runs a newer version of blackberrys OS system, I'm not sure which one. Is it possible to transfer my settings from the backed up files from my curve 8520 to my new bold 9780, and would this have any effect on the newer system?
View 1 Replies
View Related
Sep 12, 2011
I've backed up my device and I was planning on copying the old files on to my new model blackberry, but I wont have my new device for a few weeks, and my current model is broke, so I'm stuck with an old Sony Ericson, but I need to view my files to get my contacts and passwords etc, so is it possible to view my files on my computer without attaching my old phone which is broken?
View 1 Replies
View Related
May 3, 2011
I backed up my Blackberry using BB Desktop software to my Mac about two months ago. I'm giving my Mac to a family member, who is NOSY and I want to make sure they can't recover /snoop through my personal information (backed up texts, MMS's, etc). Is there a way to delete the backed up texts before I give the Mac to them? I don't want them seeing my personal messages/backed up info.
View 1 Replies
View Related
Jan 24, 2012
Can not retrieve my backed up files from my stolen phone, my phone was stolen, bought a new one and i have been trying tp restore the files i baacked up before but to no success
View 2 Replies
View Related
Sep 11, 2014
i have voice recordings and pictures that are in my backed up folder on my computer, but my phone is backed up to two days ago. how do i get those files that are on my computer onto my phone??
Info:
iPhone 5, iOS 7.1.2
View 5 Replies
View Related
Jun 22, 2010
Well it finally hit me at the worst time - I had to go to the genius bar for a repair and they did the 4.0 upgrade. I have blobs stored on saurik's server for everything through 3.1.3.
I tried a few things to downgrade to stock 3.1.3 and was finally able to do so after failure with recboot.
So now I have stock 3.1.3 and I have my custom 3.1.3 firmware made.
Going into DFU or recovery yields error 1604 - on two machines, one running iTunes 9.1 and one running 9.2. Tried with the hosts file redirecting to Saurik's server on 9.2 and to apple's server on 9.1 (haven't tried redirecting on the machine with 9.1 but I guess I'll try that next)
I am assuming the issue is the bootloader being updated - is that correct?
Is it possible to get back to jb 3.1.3 so I can roll up to 4 with pwnage 4.0 then unlock (not necessary since I am an ATT customer, but preferred)?
View 9 Replies
View Related
