BB Storm 9500 :: Handset Screen Freezing
Feb 14, 2010
i have a blackberry storm 2 with vodafone (in the netherlands) Since having the phone the screen has been freezing. In other words every now and then (atleast once a day) i try to click on a app in the middle of the screen and it reacts as if i am pressing the ESC button....sending me back to the desktop. If after calling i want to end a call i press the red button and it again sends me back to the desktop but the conversation carrys on going (really annoying if you get voice mail...can cost a bomb shell) After a while or after pressing many buttons in the middle it starts to act normally again. So this is the problem...i have tried a battery pull, i have tried leaving the battery out for 3/5 days i have even had the phone and battery in a bag of rice to dry it out (as i heard it might have been damp) all with failiure.
Model: Blackberry storm 2 9520
Version: v5.0.0.436 (platform 4.2.0.189)
I hope this is enough info. and hope to recieve an answer/ or some help soon.
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Mar 27, 2010
So I bought this used storm. Touch screen worked perfectly.But it had tons of dust under screen. so i did some research found a video on how to clean it. So I lefted the screen with a guitar clip, put a thin lint removing cloth underscreen. Got all the dust out, I was excited phone was looking Good.BUT NOW PHONE DOES NOT RESPOND TO ANY TOUCH AT ALL. I mean NONE. Anyone know what happened? What I need to replace or do now? Any suggestions or feedback would be great.
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Sep 3, 2010
Blackberry Storm 9500,
carrier: Vodafone , Australia
Im having major issue's with my 9500 not charging ive put a new battery in and taken the phone to a local mobile phone repair man both unsuccesful when i put the battery in another phone it will charge just not in mine.
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Apr 1, 2010
okay so right now i been using a blackberry storm 9530 unlocked for tmobile. phone is great but is a pain in the *** when texting. so now im getting the bold 9700 unlocked in few days. so the help that i need, is how to save all my contacts to simcard? or how using blackberry desktop manager 5.0?i did that tutorial but after i click synchronize everything loads but the outlook express doesnt pop-up.or to make it easier, show me how to save them using outlook express 2007. (btw i use windows 7).
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Aug 29, 2010
As some of you may know blackberry services are now avaliable for cricket.The only thing is i unlocked the phone and now i cant get the blackberry plan. Is there a way i can restore my storm too all of the ORIGINAL settings??
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Apr 13, 2010
I used the regular headset that came with the device. Now when i disconnect the headset, the headset icon remains on and i cannot used the handset normally....
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Feb 5, 2010
I just updated my Storm to 5.0, but during the final step the program froze. I removed the wire, and had to close the program. The storm no longer opens my txt messages. I can go into the folder, and see like a line of what was sent, but can't actually read the whole txt.
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Apr 2, 2010
My Storm is unreliable as it periodically crashes to a white screen with something like "JVM Error 102r", I returned it to vodafone and it was sent away and returned with the latest software installed.However the samecrash keeps occuring, rather than sending it away for 1 - 2 weeks for a software reinstall I do it myself from the Blackberry Desktop Manager, this is a pain and an inconvinience but I have to live with it untill my contract ends and I can leave blackberry for ever.
My more immediate problem is that my home PC crashed and while I was setting up my new home PC my Blackberry also crashed. I downloaded and installed the latest Desktop Manager on to the new PC but I was unable to install and update my Blackberry to V5 software the reason being a connection error "cant connect you may need to enter a password"
I installed an older version of Desktop Manager which gives me access to v4.7 which installed successfuly however, and this is my pressing issue, I can not restore from my back up files (either the backup.ipd files or via the backup cab files) the reason it gives is "you do not have permission to open this file" so is it a windows 7 issue or a Blackberry issue? as I cant even copy the files(s) from my back up usb drive to the new computers HDD.
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Jun 9, 2010
I recently went on a trip and took over 200 photos on my Blackberry. I need a simple way to transfer all of them to my computer, since obviously emailing them one at a time or moving them one at a time is not practical.When I go to Options > Memory, all options are set to On (Media Card Support, Media Transfer Protocol, and Mass Storage Mode Support).When I go to Media > Pictures > All Pictures, I see all my photos. When I go to Picture Folders, it says Device Memory.
While connected to my PC via USB, I try to pull it up in Windows Explorer. I see options for MTP Device - Device Memory and MTP Device - Media Card. There are only empty folders under Device Memory. Media Card has nothing under Data, and only my music files under Media. Similar behavior when I pull it up under Windows Media Player.
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Jul 31, 2010
I'm having problem with my storm phone ever since it was dropped in water. I left it to dry for a week. Since then I replaced my battery and the phone came on with the clock and then the screen showed up. and could not do anything. Then the screen went black. Now when I try to recharge it only a green light appears and nothing else. Did I kill my battery and is the phone no longer good or it's just my screen and i can replace it.
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Feb 26, 2010
I have had my Storm since it came out. I take great care of it, only update with official revs of the BB OS. I only have a few applications. I turned it on a few days ago and got a white screen that had a JVM error 102. Called VZ tech support and they told me I had a corrupt file in the OS and asked me to unistall and reinstall. I have done this 5 times and still I have a white screen that has reset on it. Even doing a cold boot, nothing changes.
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Feb 2, 2010
I have an icon on my home screen that I can't locate in any documentation indicating what it is.It looks like a circle with a + sign on top of it, and to the right side. (+) Does anybody know what this means?
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Feb 13, 2010
I am having issues with my storm2.The screen keeps freezing, preventing me fromaccessing other applications.How do I resolve this problem.
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Mar 21, 2010
When my screen shows two lines of icons at the bottom, and a few assorted smaller icons at the top (not when all the screen is filled with four rows of icons), the icons at the top aren't in any of the documentation I have read. They are:
1. a small, black circle, with an arrow pointed at about 7:30, and a tiny red circle. I got this, it shows an SMS pending to be read.
2. a gold-colored globe (with latitude and longitude lines, that's how I think it's a globe), with a number "1" next to it
3. A blue square with a little white squiggle, and a red circle.What are they? Other than No. 1, I haven't found them in the doc.
Storm 2 9550
S/W Version 5.0.0.320
File Free: 120135020 Bytes
Apps: Google Maps, MyVerizon, Pandora, Poynt, Slacker Radio,
Washington Post, VCast Song ID, VCast Videos, Visual Voice Mail, Skype
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Feb 2, 2011
ive got a storm and the screen keeps going to faded out. its not the fade screen lock, tried that, also ive rebooted and updated the phones system 3 times now, each time a 30 min session so could anyone figure out what im doing wrong. also removing the sim; removing sim and media card and leaving the battery out.
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Sep 12, 2010
I wish there was an easy way for me to portray the amount of disdain I have for my Storm at this time, however, that won't do me any good!I'm just looking to get some insight to my problem and whether or not it can be resolved! It would be really unfortunate if I had to replace my lump of a phone as I am a college student that just moved away from home and am in the middle of my two-year contract.My phone is still in operating order minus the faulty touchscreen, it still receives messages, emails, and even phone calls. All the side buttons work, in short, the screen is just dead.I did not drop it nor spill any liquids on it and I've performed a plethora of battery pulls. I'm at a loss!Let me describe the events that occurred before (seemingly) death of my touchscreen. I was at a friends house preparing for a 9/11 5k race when I noticed my battery was running low so I left it in a safe place to quietly run out of steam because I had no need to carry a phone during a race. At this point it was still fully functional. After the race, I check my phone to see if it was out of power yet which it was. I get home later that night and charge it only to rudely surprised by an inoperable screen. I cleaned the screen and did a few battery pulls afterwards in hopes it was only a minor problem to no avail.
A little hardware information that may be of use:
Verizon Carrier
OS .328
I was also in a moderate car crash the day prior so perhaps that may have caused some problems? Externally, my phone is in mint condition. I suppose this just hasn't been my week!
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Mar 17, 2010
My 9530 screen would always stay lit when I had it charging.Recently,it has been dimming to black after a couple minutes while charging.For the life of me,I can't find the setting to keep the screen on.Can someone please help?
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Jan 13, 2010
I had a 9500 and I found sometimes when the screen turns black after 30 seconds, it could not be activated again with pressing screen or any bottom you could find on the phone. The screen looks black, but I could find back light is on, and I have software for screen image capture, these images I captured when screen failed showed me that all the functions are working, just the screen seems out of connection with the machine. I searched several times and I found it happens while using 9500, but there is no solution. It's not possible for me to return it back to carrier and I wonder if there is any technical analysis or solution on this. And another question, what would you do when typing letters on the edge of the screen?
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Sep 1, 2010
My storm's screen is stuck on Blackberry platform 4.2.0128. I cant get it off, i tried pulling the battery and its still there when my phone loadsback up. Any time I try to click on the any of the apps that pop up, it tells me "Error starting".can anyone help me get it to my normal home screen please?
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May 26, 2010
How am I suppose to get my contacts on my replacement blackberry if the orginal won't turn on at all. Is there any suggestions?
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Apr 7, 2010
My phones keeps flashing "screen is locked", instead of just staying off. This is the second time it has happened, the first time I don't even know how it stopped! it just keeps draining my battery.
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Jul 3, 2010
I took my first blackberry storm 9539 as a gift recently. I have no previous experience with blackberry phones and the first thing i noticed as soon as i tried to test the phone is that every time i tap on the screen to make a selection the whole screen is mooving. It seems like the screen is not fixed very well on the phone body. Is it normal or the phone i got is defective.
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Mar 5, 2010
There is some news flying around about a possible hardware replacement, or recall for storm 2's with the know dead and mulitple click issues.
bbleaks.com/2010/03/carriers-getting-new-screen-improved.html
Its just for verizon, but I am wondering if anyone else has heard about this?, Also I am wanting to find out if this will be strictly through the carrier, becuase I have a unlocked vodafone I use in canada, hopefully I can go direct to RIM.
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Jan 27, 2010
I have a Storm 9530 (Verizon), My screen went black today, I can't see anything to do anything. I tried to do a backup to my PC but it kept disconnecting, then connecting. So then I tried to update it, and it did the same thing, the update got part of the way through and stopped because it was waiting for me to "initiaize device", so I just started tapping the screen hoping something would happen (can't see anyhting rememeber) nothing did! I have taken the battery out too many times to count today, trying to figure this out. I even took it out and left it out for over an hour. Any ideas on how I can get my phone back?
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Aug 26, 2010
I have a BB 9500 and the screen cracked yesterday.My problem is; I cant transfer anything from this handset. Device is password locked. And the SDCard is password/device level protected.When I try switch devices it asks for the password. I enter it and it starts loading, then asks me to "unlock the device" since it is password locked??? The screen is cracked, so how can I unlock the device? Btw I plugged the SDCard to another BB and the new one don't even recognize the card...
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Jul 19, 2011
A few weeks ago I bought my first Blackberry - Storm 9500, Grade A on ebay.Last week on holiday I left it in the glove box of the car for a couple of days and the touch screen stopped working. I could scroll and highlight but nothing would open.
Returning from my holiday I looked online and realised there was a reset button behind the battery cover.I pressed this last night and the phone worked perfectly again.
However this morning the phone was back to the same issue and now pressing that button does nothing.This is a full description of the issues;Green button works. Red button works, Return button works. Mebu button works. Handset lock button works.Camera button does not function.Volume up and down buttons do not function.Touch screen will scroll on menu and highlights apps, but upon clicking nothing opens.
So although I can press the gree button to answer a call - I can't make a call because I can't select a contact or numbers to dial.
I have bought a USB lead to see if the phone needs an update or to see if I can reset it but i've never connected a phone to my PC before so I'll have to look at it in the morning with the manual.I have personal data on the phone which I must remove if I end up sending it back - I expected to be able to use all the functions of the phone via my PC.
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Jan 25, 2010
Lately the touch screen of my storm has been doing something pretty weird. For the past few weeks, when I try to select something on one side of the screen,it won't respond. Like that side of the screen is dead or something. Then there are times when I try to select something that's on the right, the icon on the opposite side of the screen lights up.Same thing hapens when its in landscape view.And sometimes it doesn't even respond at all. It's most problematic when I try to use the keyboard function. Letters opposite of what I want light up. I've been turning the storm around so that the letter I want to sellect is on the responsive side of the screen, and sometimes I have to tap repeatedly just to get the button I want highlighted.Used to be that it would come and go, but more recently it's been coming more often than it is going.I've already tried a battery pull, but I don't think it worked. And it's been a while since I upgraded it, but only because I lost the software and cord to connect it to the computer.What do I need to do?
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Apr 22, 2010
I have my 9550 set for single row view on my home page.I'll look my screen and holster the BB, now when I view my BB after its been holstered...Rather than it being in the single row view as I have it set, the screen is displaying an icon view with the last used highlighted...How can I get my BB to default back to the single row view ?
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Aug 20, 2010
this device(storm2)screen remains blank/black when powered on. Both status and backlight lights up but not the screen. Are there any easy fixes for this problem?
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Jun 7, 2010
It's a 2 with a circle to the right of it. Inside of the circle looks like a little arrowhead & there is what looks like the red asterik looking logo that appears when you have a new text/e-mail.
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Apr 7, 2010
Updated my storm yesterday and now the date on my sms inbox shows feb 23rd 2011? I get notice of new sms but when I go into inbox there are no messages after I updated the phone. The date on the date/time icon is ok. Any ideas on a fix?
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