BB Storm 9500 :: Random Crashes And Battery Drain Upon Boot Up
Jan 25, 2010
A few days ago I was running the VZW official .713 OS. Then, I think I installed the latest BBM. After about 12 hours of that, I started experiencing random crashes triggered by actions (not particular actions). I add a contact, it crashes. I boot back up and add again, it doesn't crash - something like that with various other actions like me locking the phone using the left lock button, or snapping a picture, etc.I didn't attribute this to BBM and so figured to hell with the official OS and installed a hybrid (Yes, I'm aware that it's not a supported OS bla bla, but it started with the official .713 so there is merit to this). And upgraded to the new BBM. Installed apps, etc. Battery was draining by 2-5% every 30-45 minutes. Crashes were happening and I wouldn't know till I had to use the phone again, at which point it starts the boot process.I uninstalled the latest BBM and downgraded to the previous stable 5.0.0.66 and it is still going on.
I'm running out of options here.I checked the event log for the time it crashed and encountered only one fatal error:Any help would be appreciated as I don't know what else to do except for installing the old BBM and no other applications. In which case, no point of the phone. I've been using the phone for the past 2 months with no problems..If someone wants me to email this to someone at RIM, that's fine too as I don't know how else to go to them.
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May 12, 2010
My phone has been getting worse and worse by the day. First the i had horrible battery life when i was on phone calls, it would only last 30 min tops with a full battery. Then i was listening to the sirius radio app for about 15 min and my storm had a random reset. At first i said oh no problem it will be back up soon. So i waited and waited and when it finaly came back up i had a dead battery with 2% left. I was like wtf happened. I had about 80% when it reset and it came back with 2%. So then i did a battery pull to see if the phone just had a little problem with booting up. When it came back it had 22% battery but it only lasted about a min before it decided to reboot again. This time it wouldnt come back on. It was an endless reboot going again and again. The only way to stop it was to plug it in the wall and charge it up again. Last night it did the same thing when i was on the internet for only 5 min.
I tried all the different hybrids and nothing works. I dont know what to do now. Is it the battery or is it the phone?
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Jan 27, 2010
Found the culprit that was causing my Storm to drain the battery and get hot, It was an app called StormSlider also called BerrySlider.There has been a few updates since release 5.0 but the author doesnt seem to have got the battery drain problem solved yet i was running version 5.08, this has cost me a battery as it cooked it whilst it was on charge.Ive removed the app and my phone is fine again.
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Jul 1, 2014
I have an iPhone 5 running iOS 7.1. Today I left the house at 8:30 am with 100% battery. I had a breakfast meeting and put my phone on the table while we ate and did not use it. By 10:00 my battery was down to 3%. On other occasions, the phone shuts itself down while there's still 30% power, and I have to plug the phone into a charger to get it to restart. When it restarts, it shows >30% battery. I've been struggling with both issues for months (as have numerous friends with iPhone 4, 5 and 5s). I do not believe it is a hardware issue, but rather, an issue with iOS 7, which is when the problems began for me. My old iPhone 4 running iOS 6 would go an entire day of heavy use on a single charge (and usually had juice to spare). There is a serious power management problem with iOS 7 and I'm deeply disappointed that Apple hasn't addressed it. Â
You can conserve battery life by switching off cellular data, closing apps every time you finish using them, and other tricks mentioned by users here, but then the phone doesn't function as advertised and is no longer a smart phone. It is unreliable and essentially useless as a business device. iPhone is advertised has having 10 hours talk time and 10 hours cellular data. It doesn't even come close. I encourage everyone to contact Apple directly to address this problem. Something tells me Steve Jobs never would have let this happen.Â
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Feb 8, 2011
For about the past two-three weeks, my Curve 8530 has started randomly rebooting - during calls, not during calls - I have not identified a pattern about when. When it comes back up 5-10 minutes later, the battery was always completely drained. I ordered a new battery and fully charged it. Day one with the new battery was uneventful - no random reboots, no loss of all battery charge after one 15 minute phone call, although the battery was low by the end of the day.
Today is day two with the new battery and I had another random reboot, however, this time at least my battery wasn't drained when it came back up. What causes these random reboots? Is there any way to get them to stop?
I am with Verizon and already did the *228 programming update before the new battery.
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Apr 2, 2010
My Storm is unreliable as it periodically crashes to a white screen with something like "JVM Error 102r", I returned it to vodafone and it was sent away and returned with the latest software installed.However the samecrash keeps occuring, rather than sending it away for 1 - 2 weeks for a software reinstall I do it myself from the Blackberry Desktop Manager, this is a pain and an inconvinience but I have to live with it untill my contract ends and I can leave blackberry for ever.
My more immediate problem is that my home PC crashed and while I was setting up my new home PC my Blackberry also crashed. I downloaded and installed the latest Desktop Manager on to the new PC but I was unable to install and update my Blackberry to V5 software the reason being a connection error "cant connect you may need to enter a password"
I installed an older version of Desktop Manager which gives me access to v4.7 which installed successfuly however, and this is my pressing issue, I can not restore from my back up files (either the backup.ipd files or via the backup cab files) the reason it gives is "you do not have permission to open this file" so is it a windows 7 issue or a Blackberry issue? as I cant even copy the files(s) from my back up usb drive to the new computers HDD.
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Mar 21, 2010
my screen stopped working so I went into verizon and they replaced my phone (9530). I went home and it was working great, when I went to plug it into my computer I got a WSOD that said MTP error and restarted the phone. I tried on two different computers at home both with desktop manager on them but both of them cause this error and restart as soon as i plug it in so im not able to update the os, backup, restore, or do anything via my computer. I went back into verizon today and switched out phones again, luckily I took my laptop in with me to test it out. This phone is doing the same thing. We plugged it into the computer at verizon and hooked it up to desktop manager and it worked fine.
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May 4, 2011
My Storm 9500 is driving me crazy: Out of the blue (mainly at night) by itself and without touching it, it activates the camera, takes pictures and then dials random people ... On contact had 48 missed calls from my phone at one night. Problem is probably due to the OS, so I updated to Version 5.0; however the problem still exists ...
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Aug 4, 2015
Every once in a while (has happened 2 times in as many weeks) the phone or dialer APP will suck battery and throw off my typical discharge time WITHOUT me ever placing a call (let alone opening the phone interface). For example, as shown in the attached, I'm down almost 70% on just 19 hours and change of use, with just 2.5 hours of screen on time, with the phone app draining 7% without any phone usage. Typically, I can make it 24+ hours with 4+ hours of screen time on that level of battery drain.
Aside from those instances, battery has been great on L. Used to get, typically, about 26 hours before charging at 25%. Now, I consistently get 29+ hours on the same usage.
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Jun 7, 2010
Somtimes when reading a text or using camera my Storm will re-boot and when it comes back up it will say the battery is dead. This happens after its been on the charger all night. The only way to fix it is to use quickpull. Which i have set to re-boot everyday at 5am.. Could my battery be going bad or what?
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Apr 2, 2010
Is there a way on the 9530 to simulate a battery pull without actually removing and reinstalling the battery?
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Dec 24, 2011
October 2011 - Returned my 18 month old Storm to Carphone Warehouse (UK) as screen was sticking in corners - they replaced for a new (or refurbished?) storm 2.New phone worked fine for around 4 weeks, then began randomly powering off (when using different apps/making call/texting etc - in other words no apparent common cause) When rebooted the battery charge was significantly lower (as much as 98% down to 10%.)Returned phone again, was given another replacement (or refurb?) with exactly the same problem happening again! Driving me mad! Each time I have restored my data using BB Desktop software - I'm thinking it must be one of my installed apps causing the crashes? I know I could return this latest device but each time equates to around 2-3weeks without Smartphone so am very keen to explore other possibilities before giving up.
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Aug 2, 2010
I upgraded my OS to 5.0.0.328 and since then have been experiencing random resets. When I am on phone calls, looking online, sending a text message, taking a picture, or sometimes the phone is just sitting on my desk or in my car it will reset. The red light will show for a few seconds and then the loading will begin. When the phone comes back on, it will beep that there is Low Battery and the phone will turn off. However, sometimes if the phone comes back on with some battery life after this reset, the phone will continue to reset until the battery is drained. If I plug in the phone while it is resetting, the phone will then come on with almost a full battery. Also, when I am in the middle of a phone call, and I plug my phone in to charge, the phone will sometimes reset.
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May 17, 2010
Has anybody else had this type of problem? What should I do?
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May 19, 2010
Recently I had noticed that my FULL battery would die during a short 10-15 minute phone call and that I would have to charge it 2-3 times per day just to keep it on. It was getting warm and I noticed a slight swelling, so I decided to purchase a new battery.
NOW, this new battery is still not lasting through an entire phone call. What would be causing this? I don't have anything running in the background and the phone has been reset/ battery pulled several times.
Would there be something in the phone that is causing this?
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Mar 8, 2010
Most of the time, my Storm charges fine. Plug it in, wait a few hours, and the battery is good to go.Sometimes though, it is plugged in for hours, 16 hours this time, and the power bar is still empty. If I unplug the phone, it shuts off. I mention this to forestall the "make sure it's plugged in, lol" comments. Obviously it's getting some juice, since the phone stays powered up, the battery just isn't charging.One time I had to leave the phone plugged in for three days before it started to charge.Does anyone have any suggestions?
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Jan 11, 2010
I have a storm with the .328 update. Its worked well, but I have one issue that pops up every so often.My battery will drain by 3:00 in the afternoon. What I noticed happening was, while the phone was sitting still, the screen would light up for a few seconds and go out just about every 2 minutes. And the phone is usually pretty warm. There have been days when I will be on the phone texting and playing games most of the day and the battery will last and the phone not get nearly as hot, but when the screen acts up, the phone gets pretty warm.
The apps I have installed are Quick Pull, Pattern Lock, Google voice, Gmail, Facecbook, Sudoku lite, Pixelated and Google Maps.I saw one post from quite awhile back where someone had the same issue and they ended getting the phone replaced. I'm nervous about that just because thats really the only negative I have on a great phone.
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Jan 20, 2010
I had this problem a couple times before but it happens way more frequently since the update to 5.0I've searched the forums and found a couple others with this problem, but no one seemed to know what the issue is.
Sometimes when I plug in the charger, the phone will not charge. The phone will go into bedside mode (with the clock displayed) and the little battery icon in the corner will have the little yellow lightning bolt in it. Then... nothing. It doesn't charge and sometimes seems like it DRAINS the battery.
Then battery will completely drain and auto power-off. When I plug the phone back in the screen goes all white with a large battery icon in the center of the screen with a blue lightning bolt through it. According to what I have been reading here, some think it is a faulty battery and some think it is a faulty USB port.
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Mar 3, 2010
Just over a week ago my Storm 1 began giving me problems. Basically died. Started to do an insurance claim but went to the store first. They said, we'll just do an insurance replacement overnight. Ok, received the replacement the next day. Activated it with no problems, went to charge it and it would not charge. (This was the old battery from the first phone since one was not sent with the replacement.) Plugged into USB on computer, went haywire. Took it back to store where they took an hour to reload the software. Took phone back home, did the exact same thing. I went back to the store, where they gave me a new charger. Went back home, then 2 days ago, the battery will not charge at all. Went back to Verizon, ended up having to buy a new battery. Charged it fully.
Clarification: It was at 30% charge when I left the store with the new battery. Charged at work during the day up to about 75%. When I got home I put it on the home charger for at least 4 hours. It never got above 85% full. This morning down to 70%, and now after charging for 2.5 hours, still won't go over 70% charged. What the heck! All I want is a phone that works! What can I do at this point? After replacing phone, charger AND battery! Heck, I'd be happy to just get another phone. Like maybe an 8530. I wonder if that's possible or would I have to get another Storm 1? What should I do at this point? Call CS? Go back to store?
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Mar 23, 2010
My Storm 9500 is 18 mths old. Wasn't happy with the battery - would barely see the day out, so I bought a new one a few months ago, doesn't seem to last much longer. Current OS 5.0 I've had Meterberry on it for several months, set it to reset overnight automatically. Last weekend I installed a new theme I bought from Mobihand, Reflect7 Carbon. Average discharge rate on Sunday was a whopping 15% per hour. Put phone on charge, seemed ok on Monday. Charged Monday night and the battery completely discharged. Pulled the plug out and pulled the battery, plugged back in and it wouldn't charge at all - dead as a doornail. Put my other battery in. Used the phone to make a couple of calls during the day, also watched about an hour of a movie and still had 20% when I got home from work. Plugged in to charger last night and found it dead again this morning, battery won't charge now. That's two batteries completely dead in a couple of days! I'll have to go buy another battery today coz I don't have a phone now. Worried about killing another battery any ideas?
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May 30, 2010
*9530 - error in subject Enter unlock code into the phone and pulled battery as instructed and to insert a different sim.Phone would not turn on and the red light now flashes, 1 pause 4 fast with a blank screen I read up and assume its the code 47 error: 101111-Flash Write Failure (*Tip: try replacing flash) The storm will suddenly not show up via usb on any computer. I've tried it on Windows 7, Vista and Windows XP.I've gone through the nukes bb reload post "blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry" and cant get it to show "USB-PIN:UNKNOWN" on any of the operating systems.i've tried JLCMDER and BBSAK - none of them connect. The battery had a full charge when it first started flashing and continued with the battery in. The battery is now dead regardless of the device being plugged into the usb or wall charger. So the phone isn't taking a charge but still has the red flashing when plugged in.Has anyone found out why this happens? Is there a fix? Was the phone hardware damaged from a simple battery pull?Would someone will technical knowledge of blackberry hardware please explain how a batt pull stops the phone from charging and being detected
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Jul 27, 2010
Since yesterday my storm has been running very slow, with the clocktimer staying on for some time.
Nothing has been installed recently, so i dont understand why this has started happening all of a sudden.
The battery drained within the day also, without it hardly being used!
I have now deleted photos, apps and some music, even though not much is stored, but i keep getting a message that the memory is low.
I have to keep pulling the battery as it often freezes on the clocktimer on a black screen or the background, and I have also removed the battery for 2 mins.
Is there anything else i can do?
I am running OS 5.0.0.451
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Jun 9, 2010
Ever since I upgraded to OS 5.0.0.607, after a battery pull, it takes forever to do anything.
Battery Pull
OS Reboots to locked
Enter password
Get to Home Screen
Everything lags for about 4 minutes
If I try to do too much I start getting errors in LIB's and have to power cycle again.And it doesn't matter how long I wait to unluck to phone either. If I pull battery out, got o bed, wake up, unlock phone, same problem.
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Jan 8, 2010
So all of the sudden my SMS messages are just coming up as phone numbers instead of contacts names, when yesterday they were displaying the names. I check to make the sure the numbers match under the contacts and they still do. I tried doing a battery pull and when the phone rebooted all of my contacts had disappeared. I checked the filters and none of them are checked, and as the other threads for this topic state, I tried to disable content control but I cant. I cant even find the general options section under security options. Is it different on the storm then it is on other BB's? Really confused right now. Also, there are no contacts saved to the SIM card.
PS. Running 5.0.0.328
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Sep 2, 2010
Sunday night I went to bed with a battery that was at least 80% charged. I had my alarm set to wake me up the next morning. I have no idea if that has anything to do with the battery possibly getting drained. As far as I know, I didn't have any apps running either. Anyway, Monday morning I woke up to a completely dead Storm. I tried plugging it in, but all I got was a red light for about 10 secs, the screen went black & then a white screen with a battery in the middle appeared with a red slash through the battery. I've tried everything from a battery pull to even taking a risk & dropping it on the floor & still nothing. I even went & bought a new battery but that's not the issue either. No matter what I do, I still get the same result. It's not the chargers cause I've tried both my wall charger & USB charger.
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Jul 13, 2010
Ive had the storm since it came out never any issue until a couple of weeks ago .
long story short i would make a call with 100% battery talk for 2-3 minutes the led on the phone would go red, phone would try to restart but would not until i did a battery pull .
once restart was complete my battery would be drained to the point that radio would get shut off.
I am currently using one of my old phones until i can find a solution for this problem any help would be great I miss my storm.
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Jul 18, 2010
I have two email accounts on my storm, both Gmail. On account A, I can click on the symbol on the homescreen and open up the inbox and check my messages. Everything works normally.
On account B, I try to click on the inbox in the homescreen and my BB freezes. After I touch/click on the inbox and try to open it, the whole screen freezes and it won't respond to my touch, even if I hit the escape or BB buttons. If I hit the End (red) button, everything starts back normally. Also, if I hit the send (green) button, the phone app pops up and everything works again.Anybody have any ideas? I tried a battery pull and that didn't seem to work, neither did resetting the host routing table or service log.
Edit:
Carrier: Verizon
Model: Storm 9530
OS: 5
Apps: Facebook, google maps, quickpull, BB app world
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May 2, 2010
The power on/off faulty? but why when I re-click on battery, it automatic restart the system without touch any button and screen. even I cant hangup the call as well.
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Dec 11, 2013
I just updated my Z3 (d6653) to 5.1.1 using pc companion and now i'm getting random app crash. Tried everything but one, fixing using pcc.
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Jun 13, 2010
Just wondering if anyone other unlocked people run into a problem where they get NO SERVICE. And their phones are all laggy.. When you try and restart it its toast, wont boot or anything.. Causing a complete restore...Im running AT&T on Telus but I dont think thats the issue.
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Jan 12, 2016
I'm experiencing random reboots and apps crashes. My phone was rooted a month ago. I tried to wipe partitions, make a factory reset, format partitions, flash stock 1 file and stock 4 files (with pit file inside). Sometimes the phones freezes and I need to restart it, sometimes it's rebooting by himself. When I'm working with it about a minute, apps start crashing.
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