BB Storm 9530/9500 :: Replacement / Battery Not Charging
Mar 3, 2010
Just over a week ago my Storm 1 began giving me problems. Basically died. Started to do an insurance claim but went to the store first. They said, we'll just do an insurance replacement overnight. Ok, received the replacement the next day. Activated it with no problems, went to charge it and it would not charge. (This was the old battery from the first phone since one was not sent with the replacement.) Plugged into USB on computer, went haywire. Took it back to store where they took an hour to reload the software. Took phone back home, did the exact same thing. I went back to the store, where they gave me a new charger. Went back home, then 2 days ago, the battery will not charge at all. Went back to Verizon, ended up having to buy a new battery. Charged it fully.
Clarification: It was at 30% charge when I left the store with the new battery. Charged at work during the day up to about 75%. When I got home I put it on the home charger for at least 4 hours. It never got above 85% full. This morning down to 70%, and now after charging for 2.5 hours, still won't go over 70% charged. What the heck! All I want is a phone that works! What can I do at this point? After replacing phone, charger AND battery! Heck, I'd be happy to just get another phone. Like maybe an 8530. I wonder if that's possible or would I have to get another Storm 1? What should I do at this point? Call CS? Go back to store?
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Mar 8, 2010
Most of the time, my Storm charges fine. Plug it in, wait a few hours, and the battery is good to go.Sometimes though, it is plugged in for hours, 16 hours this time, and the power bar is still empty. If I unplug the phone, it shuts off. I mention this to forestall the "make sure it's plugged in, lol" comments. Obviously it's getting some juice, since the phone stays powered up, the battery just isn't charging.One time I had to leave the phone plugged in for three days before it started to charge.Does anyone have any suggestions?
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Jan 12, 2010
My phones battery has tanked, ever since I updated my OS to the new 5.0 OS. I took it to the store and they are now gonna send me a replacement phone. Will it be a Storm 2 that arrives in the mail?
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Aug 16, 2010
So my call and blackberry LED was going. They would dim and and black out when i help down the "back" button. Essentially breaking a circuit. Anyways, I ordered a replacement since I was an original owner and it was under warranty. They said I'd have a new 9530 by today, monday. So fedex came around noon and to my surprise they sent me a 9630. So I have a new tour now! Just thought I'd share for anyone else in a similar situation. Mistake? probably, but who cares!
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Jun 24, 2010
Ok guys...another gmail issue.i got my replacement bb storm in the mail...activated everything w success...restored using DM and it restored all my email accounts...said since i switched devices..i had to revalidate them all.ive got every one BUT gmail to validate..it keeps saying wrong name or pass...and i am 100% positive that they are being input correctly...casing is correct as well...i created another gmail account and it worked fine...i need my primary gmail account on this device!I am 1000% sure the email address and password are correct.
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Mar 17, 2010
My 9530 screen would always stay lit when I had it charging.Recently,it has been dimming to black after a couple minutes while charging.For the life of me,I can't find the setting to keep the screen on.Can someone please help?
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May 20, 2010
I've had this storm for a while now, since like Jan of last year. Its given me my headaches, and little things with using too much memory with their apps...sucks lol.
But the latest issue is with charging. I noticed sometimes the bolt comes up saying that its getting power, and sometimes it will just staylike that, but will loose power, or if i wiggle it the right way it will stay charging.
If not then sometimes it wont get a charge even though its plugged in! Is it the charger, or the phone port? Becuase I am charging it through my computer, although super slow, it doesnt have the same issues as my wall charger by my bed!
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Jun 7, 2010
Somtimes when reading a text or using camera my Storm will re-boot and when it comes back up it will say the battery is dead. This happens after its been on the charger all night. The only way to fix it is to use quickpull. Which i have set to re-boot everyday at 5am.. Could my battery be going bad or what?
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Apr 2, 2010
Is there a way on the 9530 to simulate a battery pull without actually removing and reinstalling the battery?
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May 17, 2010
Has anybody else had this type of problem? What should I do?
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May 19, 2010
Recently I had noticed that my FULL battery would die during a short 10-15 minute phone call and that I would have to charge it 2-3 times per day just to keep it on. It was getting warm and I noticed a slight swelling, so I decided to purchase a new battery.
NOW, this new battery is still not lasting through an entire phone call. What would be causing this? I don't have anything running in the background and the phone has been reset/ battery pulled several times.
Would there be something in the phone that is causing this?
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Jan 11, 2010
I have a storm with the .328 update. Its worked well, but I have one issue that pops up every so often.My battery will drain by 3:00 in the afternoon. What I noticed happening was, while the phone was sitting still, the screen would light up for a few seconds and go out just about every 2 minutes. And the phone is usually pretty warm. There have been days when I will be on the phone texting and playing games most of the day and the battery will last and the phone not get nearly as hot, but when the screen acts up, the phone gets pretty warm.
The apps I have installed are Quick Pull, Pattern Lock, Google voice, Gmail, Facecbook, Sudoku lite, Pixelated and Google Maps.I saw one post from quite awhile back where someone had the same issue and they ended getting the phone replaced. I'm nervous about that just because thats really the only negative I have on a great phone.
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Jan 20, 2010
I had this problem a couple times before but it happens way more frequently since the update to 5.0I've searched the forums and found a couple others with this problem, but no one seemed to know what the issue is.
Sometimes when I plug in the charger, the phone will not charge. The phone will go into bedside mode (with the clock displayed) and the little battery icon in the corner will have the little yellow lightning bolt in it. Then... nothing. It doesn't charge and sometimes seems like it DRAINS the battery.
Then battery will completely drain and auto power-off. When I plug the phone back in the screen goes all white with a large battery icon in the center of the screen with a blue lightning bolt through it. According to what I have been reading here, some think it is a faulty battery and some think it is a faulty USB port.
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May 12, 2010
My phone has been getting worse and worse by the day. First the i had horrible battery life when i was on phone calls, it would only last 30 min tops with a full battery. Then i was listening to the sirius radio app for about 15 min and my storm had a random reset. At first i said oh no problem it will be back up soon. So i waited and waited and when it finaly came back up i had a dead battery with 2% left. I was like wtf happened. I had about 80% when it reset and it came back with 2%. So then i did a battery pull to see if the phone just had a little problem with booting up. When it came back it had 22% battery but it only lasted about a min before it decided to reboot again. This time it wouldnt come back on. It was an endless reboot going again and again. The only way to stop it was to plug it in the wall and charge it up again. Last night it did the same thing when i was on the internet for only 5 min.
I tried all the different hybrids and nothing works. I dont know what to do now. Is it the battery or is it the phone?
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May 30, 2010
*9530 - error in subject Enter unlock code into the phone and pulled battery as instructed and to insert a different sim.Phone would not turn on and the red light now flashes, 1 pause 4 fast with a blank screen I read up and assume its the code 47 error: 101111-Flash Write Failure (*Tip: try replacing flash) The storm will suddenly not show up via usb on any computer. I've tried it on Windows 7, Vista and Windows XP.I've gone through the nukes bb reload post "blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry" and cant get it to show "USB-PIN:UNKNOWN" on any of the operating systems.i've tried JLCMDER and BBSAK - none of them connect. The battery had a full charge when it first started flashing and continued with the battery in. The battery is now dead regardless of the device being plugged into the usb or wall charger. So the phone isn't taking a charge but still has the red flashing when plugged in.Has anyone found out why this happens? Is there a fix? Was the phone hardware damaged from a simple battery pull?Would someone will technical knowledge of blackberry hardware please explain how a batt pull stops the phone from charging and being detected
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Jul 27, 2010
Since yesterday my storm has been running very slow, with the clocktimer staying on for some time.
Nothing has been installed recently, so i dont understand why this has started happening all of a sudden.
The battery drained within the day also, without it hardly being used!
I have now deleted photos, apps and some music, even though not much is stored, but i keep getting a message that the memory is low.
I have to keep pulling the battery as it often freezes on the clocktimer on a black screen or the background, and I have also removed the battery for 2 mins.
Is there anything else i can do?
I am running OS 5.0.0.451
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Jan 27, 2010
Found the culprit that was causing my Storm to drain the battery and get hot, It was an app called StormSlider also called BerrySlider.There has been a few updates since release 5.0 but the author doesnt seem to have got the battery drain problem solved yet i was running version 5.08, this has cost me a battery as it cooked it whilst it was on charge.Ive removed the app and my phone is fine again.
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Jan 8, 2010
So all of the sudden my SMS messages are just coming up as phone numbers instead of contacts names, when yesterday they were displaying the names. I check to make the sure the numbers match under the contacts and they still do. I tried doing a battery pull and when the phone rebooted all of my contacts had disappeared. I checked the filters and none of them are checked, and as the other threads for this topic state, I tried to disable content control but I cant. I cant even find the general options section under security options. Is it different on the storm then it is on other BB's? Really confused right now. Also, there are no contacts saved to the SIM card.
PS. Running 5.0.0.328
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Sep 2, 2010
Sunday night I went to bed with a battery that was at least 80% charged. I had my alarm set to wake me up the next morning. I have no idea if that has anything to do with the battery possibly getting drained. As far as I know, I didn't have any apps running either. Anyway, Monday morning I woke up to a completely dead Storm. I tried plugging it in, but all I got was a red light for about 10 secs, the screen went black & then a white screen with a battery in the middle appeared with a red slash through the battery. I've tried everything from a battery pull to even taking a risk & dropping it on the floor & still nothing. I even went & bought a new battery but that's not the issue either. No matter what I do, I still get the same result. It's not the chargers cause I've tried both my wall charger & USB charger.
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Jul 13, 2010
Ive had the storm since it came out never any issue until a couple of weeks ago .
long story short i would make a call with 100% battery talk for 2-3 minutes the led on the phone would go red, phone would try to restart but would not until i did a battery pull .
once restart was complete my battery would be drained to the point that radio would get shut off.
I am currently using one of my old phones until i can find a solution for this problem any help would be great I miss my storm.
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Feb 4, 2010
I had a question about the 9500. Im currently using the 9530 from verizon and was thinking about selling it and getting a 9500 cuz i have t-mobile and im tired of the EDGE/edge problem.....I was just curious if any of you happen to know if the 9500 has the EDGE/edge problem that the 9530 has with T-Mobile.
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Sep 12, 2010
I wish there was an easy way for me to portray the amount of disdain I have for my Storm at this time, however, that won't do me any good!I'm just looking to get some insight to my problem and whether or not it can be resolved! It would be really unfortunate if I had to replace my lump of a phone as I am a college student that just moved away from home and am in the middle of my two-year contract.My phone is still in operating order minus the faulty touchscreen, it still receives messages, emails, and even phone calls. All the side buttons work, in short, the screen is just dead.I did not drop it nor spill any liquids on it and I've performed a plethora of battery pulls. I'm at a loss!Let me describe the events that occurred before (seemingly) death of my touchscreen. I was at a friends house preparing for a 9/11 5k race when I noticed my battery was running low so I left it in a safe place to quietly run out of steam because I had no need to carry a phone during a race. At this point it was still fully functional. After the race, I check my phone to see if it was out of power yet which it was. I get home later that night and charge it only to rudely surprised by an inoperable screen. I cleaned the screen and did a few battery pulls afterwards in hopes it was only a minor problem to no avail.
A little hardware information that may be of use:
Verizon Carrier
OS .328
I was also in a moderate car crash the day prior so perhaps that may have caused some problems? Externally, my phone is in mint condition. I suppose this just hasn't been my week!
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Mar 31, 2010
According to bbleaks, it sounds as though there insinuating that an OS leak for Storm 9500/9530 will be coming within the next week or so. If its true then sweet! Can't wait!
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Jan 31, 2010
i dont remember my secret pattern code, then i want to know how to unlock my blackberry storm 9530 or reset.
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Mar 31, 2010
What are the steps for removing and reinstalling a sim card for the 9530? Is this one on the 101 series?
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Mar 31, 2010
I own an unlocked Storm 2 on Vodafone and it's having the same screen issues described by VZW owners. I am not a Vodafone or Verizon customer. I'm actually on AT&T. VZW is doing a replacement program as we are all aware.
My questions are as follows:
1) Is there any way I can have my S2 replaced under any sort of warranty?
2) If no to (1) what would I need to do about getting it fixed?
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Apr 18, 2010
How many Storm 1 owners are there that's ready to upgrade to the storm 3 when it comes out, or thinking of going with something totally different?
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May 4, 2010
My Storm 1 crashed Sunday night with message on screen stating 'Reload Softwares 552'. I called Verizon Tech Support and they just ended up giving me a brand new Storm 2 for free! All I had to do was re-sign my contract for another two years. Gonna miss my Storm 1 but the Storm 2 is sweet! Just got it today. Anyone wanting to upgrade, try using that excuse.
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Apr 5, 2010
If I have my phone stolen or I lose it, will Verizon replace my Storm 1 with a Storm 2, using my insurance?
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Mar 5, 2010
There is some news flying around about a possible hardware replacement, or recall for storm 2's with the know dead and mulitple click issues.
bbleaks.com/2010/03/carriers-getting-new-screen-improved.html
Its just for verizon, but I am wondering if anyone else has heard about this?, Also I am wanting to find out if this will be strictly through the carrier, becuase I have a unlocked vodafone I use in canada, hopefully I can go direct to RIM.
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Jun 3, 2010
My browser and email stopped working about 3 days ago and I spent almost a whole day on the phone with support, no help. They had me do everything including delete all my service books and now there is nothing in the host routing table. They finally said, we cant help. My phone is stuck on lower case edge and I cant get data.
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