BB Software :: Internet And Bbm Is Not Working At All?
Feb 10, 2010
basically i have paid for the blackberry services which was 5pounds aswell as being on dolphin plan so should have internet too but all it is sayin wen i got onto it is: thisis a Wi-Fi service. ensure your device has an active Wi-Fi connection and try again? also my blackberry registartion is saying: your hand held has been registered with wireless network and is not working still either
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Aug 26, 2014
The internet/LTE on my iphone has stopped working for everything besides phone, iMessage, Facetime (email, safari, and facebook all say they need internet access). I've reset my network, did a soft reset (home and power button). I have internet connectivity since I can do video facetime. What are my next steps to get safari working
Info:
iPhone 5s, iOS 7.1.2
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Apr 11, 2012
i purchased nokia c5-03 4 months back.. wenevr i try 2 connect 2 internet, a mesg is displayed connection not available.. restarted it many tyms and i have received gprs settings many times frm airtel and saved dem bt d problm is still nt solved...
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Nov 2, 2011
my son managed to restore my factory settings on my Nokia c3-00 now my browser wont open the home page wont open...I have no configuration settings no games (the folder just says empty) theres pretty much nothing there not even calculator.
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Oct 12, 2010
I have a blackberry curve 8520 on orange pay as you go. The internet service as been intermittent for a couple of weeks and seems to have died. I can get it up and running for a short period if I reboot the phone. I have checked that BIS is connected. Roaming data services are on. I have cleared the cache, cookies, and history from the browser. I recently upgraded the blackberry messenger service and these problems seem to have started at about the same time. Is this a coincidence? Perhaps it is a problem with my service provider?
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Feb 1, 2010
my internet,bbm are not working and im not receiving emails, all im able to do is text. i tried taking out the battery and then restarting it but it did not work.
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Feb 14, 2011
i just had a blackberry off my cousin but the internet aint working?? its on o2 and ive connected it to wi-fi but nothing is happening?? and the blackberry messenger aint working?
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Apr 3, 2012
my iphone 4 internet not working
help
Info:
iPhone 4, iOS 5.1
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Sep 3, 2011
I just bought a Blackberry Curve 9300 of an indivigual yesterday..The phone is unlocked to all networks but for some reason i can not connect it to the internet. I have registered the phone with my network company (vodafone) but still it wont connect to the net. It connects to the internet fine via wifi.. & Apparently according because of this , this is why my bbm is also not working.
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May 25, 2010
i click no touch internet and it just *flashes* and disappears doesn't work at all....not with WLAN or contract internet.
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Oct 30, 2011
This is my first post. I write to you after several weeks of frustration with my phone as well as a million calls with Rogers customer support.
My problem :
1)I cannot browse the internet using the internet browser both on wifi or Roger's data network
2)Facebook app cannot establish a connection to the server
3)When I use the Browser app it will work for like 10 minutes but then all of sudden the internet just stops working.
I believe all of the three observations listed above have the same root cause. What is odd is that BBM works, my email works, BB app world works, I can even browse with the web2go browser - just not the three items I have described above.I really don't want to restore my phone because i have paid apps and i don't want to pay for my apps again.
My failed troubleshooting attempts so far :
1) Removed battery and sim card + reboot. Done it 1,000,000 times - no success
2) Resend service books - no success
I am at ends with the situation.
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Jun 26, 2011
I cannot connect to the internet, when I click on the brower it doesn't do anything. When I go into my Blackberry App world it seems liked it is locked as all it says is "signing up" and it will not allow me to close the browser for that
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Oct 22, 2011
its been a month and still my blackberry bold 9700 internet is not working good.everytime when im using it , it'll work but if i didnt use it for awhile , it'll stop working . everytime i try to anysite, it'll be like loading but than it'll close the tab and put me back to homepage and bookmarks.everytime i have to restart my bb than i can use it again, maybe like everyday upto 10times i had 2 restart the fone which kills my battery very fast?
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Jun 28, 2011
i have a 9700 unlocked Rogers phone on Tmobile now, I have the 50$ plan plus 10 BIS service, I came home to Canada and turned my phone on wifi and turned of the mobile network so i dont use all my minutes, I have been here since Friday june 24 and my phone has been working fine. Now today all of a sudden everything stops working i can make and recieve calls on my blackberry but no internet no bbm no google talk nothing, I called tech support they are putting out a ticket...ya right...they told me to check my HOST ROUTING TABLE IT SAYS "NO ENTIRES" I did a wipe of my phone nothing, my wifi wont work <removed>..
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Dec 6, 2011
I have BB 9780 and 8520.I can connect to my wifi at work and it works perfectly with the little bb logo showing.However at home, i can connect to the wifi, but can not get on the internet.i have tried re-setting my wifi router and also resetting my BB phones to factory default nothing seems to work though. All other devices at home (pc, mac, iphone, ipad other nokia phones etc) works semalessly at home wifi.
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Nov 29, 2011
My daughter bought a Blackberry Curve 8520 from Carphone Warehouse with a Vodaphone PAYG Sim in it. She got BBM to work fine with me and a number of her friends. After a few weeks, I bought her a pay monthly SIM and got her original PAYG number transferred across to the Pay Monthly SIM. Since then, she hasn't been able to get BBM to work. All her friend requests are 'Pending Authorisation' and she cannot send or receive messages. The Internet is also not working, although she hadn't tried that until now, so I don't know whether it was working before. Text and voice calls are, and always have been, fine.
Battery pull Changing all permissions to allow for both core and add-on apps Deleting eaach other's contacts and trying to add them again Checking the vendor ID, which is showing as 301, which I gather is Carphone Warehouse (not sure whether this should be Vodaphone or Carphone Warehouse?)
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Aug 20, 2011
i am having problems with my bbm, mobile intenet and facebook app, none of which are working. I have full signal and i have also phoned up Orange to make sure that it is activated as i am on PayAsYouGo. It is still not woring.
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Sep 2, 2012
My blackberry internet service is not working. I have a curve 8250 and I am on a vodafone contract and I do have blackberry plan in my contract so it should work but it keeps saying it is not connected. I connected toa wifi connection yesterday and when I disabled that connection, my BIS did not start up again, i tried a battery pop reboot which didn't help at all, I even ran a diagnostics test and the resutls said as follows:
blackberry registration: no
Connected to blackberry:abort
blackberry pin-pin:abort
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Apr 25, 2012
I recently updated the software on my blackberry to OS6 and after i seemed to have a problem with my applications email and the internet on the phone. My messages on bbm are not sending and the applications and internet just refuse to load.
i called vodafone as they are my network and they suggested that i go into options, then mobile network, then change the mobile network to any other network, after doing this i would change it back to vodaphone and switch my phone off. i did this and turned my phone back on after 20 minuets but then the proplem was still there.
i am paying monthly for this internet sevice and as a person that uses it on a regular basis (this meaning all day every day!) it is being a real pain.
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May 22, 2011
I have just come back of my holidays and i got a message of o2 saying that my blackberry messenger and internet have been ceased, what do i do to get them to work again?
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Apr 6, 2012
I always use my phone for email and internet and have it connected to the wifi in my house, two days ago it just stopped working. When I try to send an email It says service blocked and the internet just says unable to connect, Ive checked the connections and it says full connected, Ive also tried different wifi locations wirh no success.
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Apr 13, 2012
My internet stops working by itself, whenever it doesnt load i have to reboot my phone and try it again. And even when my internet comes on and i click on something, it closes again. I've only had my phone for 4months so i dont see why it should be having any problems.
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Apr 9, 2012
I topped up my 6 month bb memerbship on Saturday morning and got a verification email later that evening.
My BBM, Twitter and Facebook are working fine however, my internet and WhatsApp isn't. When I click on WhatsApp, it just says "Initialization can take up to 5 minutes" and when I click to use the internet, it just says "Unable to connect to the internet, please try again later".
I've had the phone for 2 years and have never had this problem before. I currently have the WhatsApp free trial which expires in August so I don't want to delete and re-install incase it charges me?
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Apr 13, 2012
My internet doesn't work unless I reboot my phone (even after that it doesn't last for long) and my phone freezes for very long periods of time so I just reboot it. I thought this problem occured because I had alot of files on my 2gb memory card (music, pictures, videos), but this problem is still happening and I have an 8gb memory card.(BB 9300)
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Apr 9, 2012
Internet is not working on my blackberry phone though it was working previously but it stopped. I have not registered for a bb plan. Is it happening for the same reason for not registering.
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Feb 6, 2011
My internet appears to have stopped working on my Curve 8520. My internet browser is not working, it takes ages to load, the blue bar at the bottom saying 'requesting' is there for ages and then comes up with the notification "Unable to connect to the internet, please try again later. If the problem persists please contact your service provider." None of the apps involving internet are working either - BBM, Facebook, Whats App etc. I have already done the whole resend service books thing and that hasn't helped.
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Aug 22, 2012
I've got up this morning and none of my bbm or apps are working, my fb isn't showing any info and have recieved no emails. I was wondering if there is a server problem, I am with virgin. I have taken the battery out twice this morning but to no avail.
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Feb 11, 2010
I bought a blackberry curve 8530 on pay as you go, and I can use my home wi-fi fine but I am wondering, how can i get internet to work anywhere?
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Jul 29, 2010
I purchased my phone in the United States with TMobile but I am currently in Malaysia now. It is already unlocked since I am able to use my Malaysian Digi SIM card to call and text. However, I am unable to use the internet services. I have already spoken to both TMobile and Digi to try troubleshoot but to not avail. My host routing table won't let me register. It keeps saying 'Registration message queued. It will be sent once data coverage is available.' My Blackberry services with Digi has already beem activated. I've tried restarting the phone i.e. taking the battery out. It still says GSM and not EDGE. Is there anything I can do to get my internet services to work?
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Jun 15, 2015
Mobile data is on and internet settings are all ok, hotspot is working just fine and when i connect my laptop to mobile hotspot internet works fine, the problem is that application on the phone won't connect to internet.Â
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Jan 23, 2014
Internet Pass Through is working with one of my home PC but not my office's one! It was working last week but since I upgraded to Viper rom with Sense 5.5 it simply stopped working with my office's PC. At home I installed Windows 8.1 this week and it works flawlessly.
The weird thing is that both HTC Sync Manager and Driver pack are from the same source. I uninstalled and reinstalled both software and drivers 10 times but still no joy. Disabled Windows Firewall and Avast Antivirus but still no joy. I don't know if it's a driver thingy or a network problem somewhere between my office's PC lan and the router that is suddenly not liking my HTC...
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