BB Software :: Unable To Update Device Software From 4.6 To 5.0?
Jun 8, 2011
I've been trying for the past few days to update my BB Curve 8900's Device Software but whenever I click update, it always says "There are no BlackBerry Device Software updates available."
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Jul 6, 2010
I have many troubles with updating my n97 (Product code 0576503) from v21 to v22.i have try Ovi Suite v2.2.0.241 but after preparing to install i got message ( installation failed - the connection to device was lost.....)
and in NSU v2.5.2 i got (no software available for your device - Please not that your mobile service provider, operator or carrier may not have approved the latest nokia device firmware available........)And on FOTA after downloading and restarting i got (This update is not compatible with your device)
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Jun 7, 2012
I have been trying to update my phone over 4 hours already. and now it is completely dead
Info:
iPhone 4, iOS 5.1.1
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May 20, 2010
I'm having a problem when trying to update my Nokia 5230 using the Nokia Suite.Please note; my phone is plugged in, there is an update for my phone as the last time it was updated was when it made manufactured (nov 09). The USB mode is on 'PC suite'. I have downloaded all the latest versions of the Nokia Suite.
When I click 'Update Phone Software", it takes me to the updater. When it comes to the 'Searching for a connected device', it hands for about 1-2 minutes, then says "Unable to find device".
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Dec 10, 2010
I having problem to update Sony Ericsson Xperia x10 to 2.1, when it comes to the point to unplugging USB, and then holding the back button/plug in USB, it just doesn't do anything for me., but after a while, the phone just restarts and nothing happened.
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Jun 7, 2010
I've being trying to update my device software but it's impossible, not even downloading the archive from the web.
Everytime I plug in my phone and open the blackberry manager to do whaterver it gives me the message that I haven't installed the Blackberry Device Manager . I updated my desktop manager to version 5.0, and I tried to update my device software and it says that I don't have any updates, after that I have deleted the files device.xml and vendor.xml but again when I plugged in my phone it comes the message that the Blackberry Device Manager is not installed. I've uninstalled the desktop manager and it let me use once but again no update for my phone software and then again the same message that i haven't installed the Blackberry Device Manager
My carrier company here in Ecuador wont help me cause I bought the phone in the USA, but anyways I have friends that have the same problem as and they have bought in Ecuador to Movistar (my carrier) the same phone and the update to 5.0 doesn't work.
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Jul 3, 2010
I am a new user of BlackBerry so I start to use Curve 8520 version 4.6.1.314 Platform 4.2.0.135 with PIN 22519E9E. I am located in the Philippines and my Service provider is Globe Telecom. My problem is I am unable to update my Device to 5.0. I tried first using the desktop software and I am getting a message That my device has the latest software. Then I tried using the web update and This time I am getting a connection error message and finally I also tried the other Option which is downloading the device sofware supported by my service provider I saw three options and downloaded them all then installed in my PC (two v4.6 and one 5.0). Then I launch my desktop sofware but this time I got an option to update my device 4.6. What I want is to upgrade it to 5.0 so I tried again via webupdate but I am also getting The option to update it to 4.6. I tried to delete the two 4.6 version folder in share folder Research in Motion folder locate in Program file folder/Common file/research in motion/shared Then tried to update again via deskstop and web but I got the same result on my first attempt To update my device..I really need someone to help me with my problem. I am unable to Install facebook 1.6 and unable to sign in to YNM applicatio that is why I wanted To update my device to 5.0.
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Apr 12, 2010
I read allot of posts and tried allot of solutions but untill now none worked for me
i use windows 7 ultimatie 64 bit, installed the ovi suite and the nokia software updater.
then why i try to update the device software it says the phone is not connected, when i then reconnect the phone i can press continue but immediatly after that its says its not connected again. even though the ovi store has it still connected and i can browse the phone from the pc aswell.. I tried different usb ports, i tried it on an win xp machine ( with same results ).
Currently my n97 had software version 1.2 i believe, when i use the phone itself to update it says no updates available.. i dont know whats wrong, because other then the update everything works normal.
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May 9, 2012
Currently still unable to update device product cod: 059M539. I'm not alone a number of other users with same product code reporting this issue with same product code:Lumia 800 Update Thread (Bottom of page 14 and 15)It's a non-carrier varient (Sim free) so no operator to approve update.Nokias own website lists the update as available for this product code in the UK:Nokia Lumia Update Page But still unable to download for a long while now - This update has been out ages. No luck with e-mail support - They keep saying it depends on country/product code (Which I checked on the website!) and send stock replies which is frustrating. Please can we get a proper response on this or someone to check it out/diagnose the problem.I'm stuck on 1600.2475.7720.11414 and Nokias website says 1600.2487.8107.12070 should be available for my device. I've tried updating via Zune on PC and Windows Phone 7 connector on Mac but it always says its up-to-date despite the fact it clearly isn't.
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Aug 10, 2010
I just got the Blackberry Bold 9000 today. When trying to update the device software via the BlackBerry Desktop Manager. I received this error message. "The device does not have enough space for your selections. Select fewer applications." Desktop Manager shows that I've 0KB amount of space on my phone. I am currently using BlackBerry Desktop Manager v5.0.1.37. The free space on my phone s 29084828 Bytes. My BlackBerry's version is 5.0.0.592. I cannot update or delete software using BlackBerry Desktop Manager. I've also noticed a similar thread that has the same problem as me but there wasn't any solutions provided. Anybody? Update #1: Here's the error screenshot of the Blackberry Desktop Manager.
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Apr 10, 2011
I have got Curve 9300 with OS v5.0.0.977. I am unable to receive anything using Bluetooth from the paired device but sending anything to other device is OK.
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Apr 28, 2010
I updated my BB 9700 to v 5.0.0.545 (Platform 5.1.0.140)and subsequently pressing on the "mute" button no longer turns on/off "standby mode.I tried the mute button during a phone call and that works fine. So I don't think the issue is hardware.Plus it was all fine before the device update.
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Mar 9, 2010
I keep getting "unable to authenticate user at this time. Please try again later".But I have been getting this message everyday for the past couple weeks.
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Apr 21, 2012
I'm unable to update my software in iphone4s, when i'm connected to wifi it says unable to connect but in general i have a message that update available up to 190mb connect to wifi to update.please provide a solution
Info:
iPhone 4S, iOS 5.0.1
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May 20, 2012
Trying to update iPhone 5.1.1 and it says unable to install update. An error occurred installing iOS 5.1.1
Info:
iPhone 4S, iOS 5.1.1
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Oct 22, 2011
I can't sign in ID from my bold 9900.
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Feb 21, 2011
I was trying to update my X10 for pinch zoom It says certification error and the updates getting disconnect. I checked my system firewall and my modem firewall too everything is perfect. And I tried with my friend's machine there too I am getting same error.
I contacted Sony Ericsson customer care regarding this, they replied go and update ur phone in service center. Too bad they didnt tell me why I was not able to update my phone.
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May 31, 2012
The Sony PC Companion has started showing that an update is available for my xperia pro as soon as i connect it. I happily selected the update option and on the first attempt it downloaded the update which took more than 10 mins in my case. Then it reboots the phone in the flash mode i believe and when it's time to install the update, simply comes out with an error that no update is available for your phone.
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Mar 17, 2010
I have a new BB9700. With desktop manager i uploaded ubertwitter, over internet installed some gmail apps (gmail, google maps). While instaling ubertwitter the forth action of install in deskop manager could not be completed, it was not moving, so I cancelled it. Everything worked fine for a while.
Then, while typing a messege into blackberry messenger the phone went totally blank (white screen,), the hard reseted itself and after initialisation, it went into begginers setup. From then, when you cancel the setup it shows in the first line BlackBerry Platform 5.1.0.90 and a list of BB apps, address book, ATTMusic, BrickBreaker, Calculator, Calendar and so forth. When you click on any of them it says: "Error starting net_rim_bb_file_explorer; module "net rim_bb_browser_lib not found." Or similar.
The only thing that works are calculator, memo, password keeper and options. With options I can access application list and delete some of them if necessary.
All the settings in options are erased to starting options.What is also interesting is that I can return phone calls after I get a missed call. The phone does not ring, it is muted, but I get a notice of a missed call and I can the return the call.Does that mean that failuire of the desktop manager to complete the forth action cause BB to completly erase everything? Does it mean I need to reactivate the phone (BES) and start from scratch?
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May 8, 2012
Upon Changing the SIM Card, I could not press the # key which was to be used as my PASSWARD to open the Device ( Blackberry Curve 8900 Titanium smartphone)I understood although the # key not appearing on the display but could be actually getting registered and I tried three attempts with my PASSWARD but each time got incorrect Passward message.Subsiquently I removed the SIM card and again tried to Unlock the device. THIS TIME GETTING THE # Key Preessed but now getting 7/10 Enter Passward message for unlocking the BB Device.
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Oct 29, 2011
Recently, my blackberry just started displaying a "No Battery" symbol...I had switched off my device inorder to insert my SIM card, and after i tried to switch on the handheld, it displayed a "no battery "symbol... i let it charge for the next day.... and yet again..... it continued it's displayal of the same "no battery" symbol
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Nov 13, 2010
I just got my BB Bold 9900 today, and it was working great, everything was runnng fine, then I seen I needed to update the App World App.Phone reboots and when i go back to try to download some apps, it required me to sign into my BlackBerry ID, big deal right.So I signed in and i receive a message saying "Unable to login to your BlackBerry ID account."It doesn't say please try again later, it says unable to, wtf. I go on my laptop, sign in through there and it works fine, so I tried again on my phone... still not working, changed that passwords a couple times, and it still doesn't work.
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Jun 15, 2012
I have updated my software on my iphone and when it was done it is at the setup screen with the iTunes icon and usb on the screen. So I tried to restore I get this error message. The iPhone could not be restored. an unknown error occurred (29) what do I do now?
Info:
iPhone 3GS, iOS 5.1.1
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May 29, 2010
I have this Pearl 8100 which is running on the software which is 4.2.0.64. I want to update the software of my phone to the 4.5. I have already downloaded the application loader and when I check for updates, it does the 3 usual tasks, the read device configuration, etc. after completing these tasks, the application loader says that "An error occurred while connecting to the service. Please check your internet connection o try again later. The internet of my PC works fine. Does this mean that the phone should also be connected to the internet so that I may be able to update the software of my phone?
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Feb 1, 2012
I am not able to verify my blackberry ID in my device.. It gives me a message that I have to enter the user name associated with this smartpfone.. I have noticed that the screen name is different when I log in the blackberry wesite then the one on my phone..
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Jul 10, 2012
Just got in from a run. Device won't sync, just sits there with 'syncing' on the screen for minutes on end. Also, the MA website won't let me into the workout data. It just says 'unable to process request'. Device synced fine Sunday, but not today. First elevation issue, not I can't even sync my workouts or view them.
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Apr 27, 2010
Yesterday evening, I suddenly couldn't get a GPRS or any other phone signal on my phone. On switching off/on, I was informed of the above error message.I tried rebooting the phone via the 'u' key (battery out) process and this did not solve the problem. I tried the SIM card in my old phone and it worked perfectly.The N900 WLAN works normally.I did nothing unusual with the phone yesterday evening so I am bemused at this error suddenly happening.
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Jan 31, 2012
Am unable to login through mobile device wi blackberry I'd where as am able to online. Also am on not able to use blackberry protect id that was associated to earlier mobile - blackberry bold 9780.
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Aug 22, 2011
Does updating ths software of the device cause problems of sync between calendar and outlook?
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Sep 26, 2010
I use a BB 8520. I am unable to upgrade my device core application from version 4.6 to version 5.0.When I click on the "Update Device" on the BB Desktop Software version 6.0, it states that my device does not require an update.Also when I click on the tab applications of the Desktop Software it does not show BB Core Application 4.6 and does show all other applications such Facebook, BB App World and BB Messenger 5.0.
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Sep 17, 2012
I have the constant message of "unable to pair to audio device" constantly flash on my Bold 9780 when I connect the bluetooth in my car. The phone connects fine and I am able to make receive/calls, so I don't understand why I keep getting this message and how to get rid of it.
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