BB Software :: Email Setup Application Version 6.11.0324.1701 Error?
Apr 21, 2011
I recently updated to OS6. Since the update, I have been trying to add an email account to my BB but whenever I try to open the setup app, it advises to update Email Setup Application 6.11.0324.1701. There is a major bug in this update.When I click cancel, I cannot access the setup. When I click ok, the error "com.rim.bis.client" contains a different version of module "net_rim_bis_client" which is also used by "Email Setup Application". If you proceed, "Email Setup Application" may cease to function properly. Proceed? When I click no, the entire download is cancelled and I cant access the setup. When I click yes, the unit doesnt boot and I have to reload the OS.
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Mar 7, 2010
I'm here to report a huge bug. With the Email setup application update 6.11.0324.1701. I've tried to install it and my BB won't boot. At first I got a 606 error then I had the progress bar stuck full. I had to reinstall the OS and restore. If I refuse the update from the software I won't get access to the setup page. This update is here [URL] I've tried with 6.0.0.526 6.0.0.534 and 6.0.0.246 and the same issue with everyone. I've tried to load this one [URL] then the BB boot but when I try to go to the BIS setup nothing happens. So I guess this is a language problem or a corrupt update. Non english users DO NOT UPDATE!!
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May 7, 2011
After changing network I had to re register my new sim for the blackberry service for my email. When i entered the email set up program it prompted me to update from 6.10.1119.1125 to 6.11.0324.1701. After this i rebooted the device and tried to setup my email. When I enter the email setup program it "hangs" on "checking for updates" or sometimes "checking settings" . It will not go past this screen and I am unable to set up my email. I have contacted Three Uk customer service and they have no resolve. Can you help as I cannot use the email service on my blackberry. I have also tried to setup on the website but it says I must setup on my device for the 9800 phone.
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Mar 30, 2011
I get the above message when powering on my X10 mini pro
The full error message is
Sorry! The application Setup guide(process com.sonyericsson.setupwizard) has stopped unexpectedly. Please try again.
I have tried a reset as well as removing the battery but get this message every time. The message just loops each time it is cancelled. This stops the phone from connecting via usb to a pc. It looks like the phone is corrupted and needs to be returned for repair.
Before I do so is there anything obvious I should try? The phone is running android 2.1
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Jun 1, 2012
I'm trying to setup my email but when I tried opening the Setup, there's no icon for email. So I tried to search the application, when it showed the email setup application, I clicked on it but there's no response.
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May 6, 2012
I wiped my bb torch (unintentionally) and ended up deleting the email setup application. How do I download it onto my device so I can reactivate my email?
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May 10, 2011
I accidentally deleted the Blackberry Email Setup application in my BB Torch 9800. Accordingly, I cannot setup any email accounts on my BB.
Does anybody know how I can reinstall this application so that I can setup my email accounts on my BB?
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Jan 26, 2012
I have a BB Bold 9650 and I deleted the Email setup app and then performed a complete restoration on my phone the application is still missing. how to reinstall the application? Right now I don't have any e-mail accounts working.
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May 11, 2011
I purchased a Bold 9780. Everything works fine, exept that by mistake I deleted the application called "Email Setup Application". Then now when I m trying to go in the option Email account management, a message appears which says: Unable to open email setup application. Contact your wireless service provider. My phone operator is vodaphone.nl and I have the data plan. I tried to deleted all the service books, tried to register it again, and also tried to wipe the blackberry. The result is the same, this application doesnt come back. Is there any way to reinstall this application?
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Apr 12, 2012
Last week Verizon had an interuption in e-mail service.I received a notification on my Blackberry that I needed to verify my Password.I tried, but recevied a message saying email setup application is not available.I have tried numerous times since then to no avail.I even tried rebooting my phone. I'm not sure if it is a Blackberry issue or a Verizon issue.
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May 30, 2011
My Carrier is [URL] And I have a BIS plan. I wipe my 9700 today, but when I setup my email account, it shows "unable to open email setup application"finally I found the problem may be KB26055 but i don't know where to download the application.
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Jun 13, 2011
I seem to be having the same problem as others with the email setup application.
When I updated my Blackberry to the new OS6, I went to my email setup and it said "looking for updates" It finds a new update from my already installed email setup app 6.0.0 to the new 6.11.0419.0755.
When I click "download" it says replace existing version? I click "yes"
The it says: "com.rim.bis.client" contains a different version of module "net_rim_bis_client" which is also used by email setup application. If you proceed, "email setup application" may cease to function properly. proceed?
If I click "yes proceed" it crashes my blackberry and it will not reboot and I have to do a complete hard reboot, wipe the device and reload everything from my backup on blackberry desktop.
If I click "no" not to proceed, I cannot open the email setup application.
I have tried downgrading to version 5 of the OS, I have rebooted with a battery pull, crashed my blackberry twice and spent hours reloading all my applications and systems. I am at the end of my rope, and I don't know what else to do?!
If there was a way to turn off the automatic search for updates on my device under the setup and email settings, i think I would be able to set it up in the older version 6.0.0
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May 15, 2011
I just bought a new BB Bold 9780 and I was trying to configure my email account (hotmail) at first time.When I clicked on the email options the software send me a message that a new version of that program was available so I clicked YES to uptade. Later I received another message: "com.rim.bis.client" contains a different version of module "net_rim_bis_client," which is also used by "Email Setup Application." Than I clicked YES. Seconds later I received an ERROR message.Now I cannot setup any email account. The icon for email setup is not working!
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Aug 12, 2011
When I try to setup my email on the 9900, I am given a "Email setup application is temporarily unavailable, please try again later" message. It has been doing this since I got the device.
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Jul 31, 2012
I have been using Bold 9780 for a year now without a problem. Because I Changed my password for my email account (Gmail) yesterday, I needed to update it on my Bold also. But when I tried to access Email Account Management, I got a message "Unable to open email setup application. Contact your wireless service provider". I did, and they told me that the only remedy would be to clean install the operating system. As I would like to avoid this, I searched the web a bit, and found the advice to setup my email account online. I tried this, but got an error message saying that my device was not registered, although I did register it a few minutes earlier (Houst Routing Table -> Register now). I re-registered, reboothed the device - same error.
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Jul 8, 2010
On June 10, I received a notification that there was a new update available to the Internet e-mail setup application. I can't access my em-mail settings without downloading the update. I downloaded the update, and, after rebooting, there was an error message saying the software couldn't be found! There was nothing on my phone besides a white screen with a long list of software file names. I couldn't go past this screen, make phone calls, text, or even power down without pulling the battery out! BB Tech Support was able to help me reinstall the operating system and restore evertyhing through the desktop software (sadly my last sync was 4 months ago so I lost all of my apps).To this day, it still prompts me to download the update when I try to access the E-mail Setup application. I don't remember what version the update was on June 10 but the version showing is 6.11.0419.0755. I need to access this application but I'm terrified to download the update.
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May 27, 2011
I went to update the email setup application on my new 9330 and throughout the update, it prompted me several times with the message: ? is also used by "Email Setup Application." If you proceed "Email setup application" may cease to function properly. Proceed? I don't know what the ? preceding the beginning of the statement means. After I clicked on this several times throughout the update it finally updated and prompted for a restart. I restarted and the phone filled up the status bar and froze. Even after I removed and replaced the battery several times. I got the phone to unfreeze finally but I won't update the email installer again until this problem is worked out.
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Aug 9, 2011
Hi, I'm new here! Tried to set a new e-mail on my Curve 9300 and get a message saying "Unable to open email setup application-contact your wireless service provider". Not sure what this is. do I contact Orange or BB?
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Aug 17, 2011
I needed to setup a secondary email addy with RogersWireless yesterday and while I was there I got the bright idea to change my password for my primary account.This totally screwed my BB (no more email being received) sent me an email saying I needed to verify my password.tried to go into Setup to access my email settings..my BB freezes and I have to shut it down and re-start.Next bright idea...go to Messages Options then try to access email settings that way...message comes up and says "Unable to open email setup application. Contact your wireless service provider."Now I'm not saying I don't enjoy spending an afternoon chatting with Rogers but is there anyway to fix this without having to waste an afternoon?
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Sep 30, 2012
Getting email setup error
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Jun 7, 2010
i just got my bold and when i try to set up my account it says connecting to email settings then says the app has encountered an error and cannot continue.. I have a att unlocked, please help!
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Jun 10, 2010
Every time I try to set up an email address, it does not give me the two options (i.e I want to create or add an email address or I want to use a work email account with a BlackBerry Enterprise Server). Instead, it only gives me the "Work" email option. This means I cannot setup Instant Messaging or anything.
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Jun 8, 2011
I was using my torch for months now and was able to set up 3 web-based email accounts initially. I encountered no problem even syncing my messages with my Playbook. This morning, i was planning to add another email account so i went to the EMAIL SETUP menu and clicked INTERNET MAIL ACCOUNT. There was a prompt asking me that there is an upgrade to the the Email Setup Application so i upgraded. After the reboot my phone when WHITE SCREEN and there was a prompt telling me APP ERROR 601 then my phone automatically reboots then the same error occurred. I was able to restore my phone and now i want to set up my email accounts and the same "upgrade" option is there. After all the hassle of restoring my phone, Im a bit hesitant to upgrade my Email Setup Application. Hence, i cannot configure my email accounts and I cannot see my messages when i Bridge my phone with my Playbook.
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May 22, 2010
I just got my T-Mo 9700 yesterday and whenever I go to the email setup it says network error. I restarted the device, and have tried on 3G and wifi.
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Nov 21, 2012
I recently got a Blackberry Bold 9900 and went to "create account" but made a typo in the initial account email setup. (I entered in "jamed" instead of "james" to have it sync with my email. I cannot see any way to fix this (I'm very new to blackberry)
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Nov 11, 2011
I upgraded my Bold 9700 to OS 6 and cannot configure my email addresses. My email addresses are listed and I have the option to verify the passwords but every time I enter the correct password I get a message that says "Sorry, unable to continue your session. Please log in again." The only options I have when dealing with my email addresses is to verify the password. I cannot add an account and I cannot delete an account. There is no option to edit. Essentially there are no options at all except to verify passwords. When I open the menu I get switch application, help and close. Nothing else.
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Jan 23, 2012
I am trying to set up on a used BB bold 9700 i just bought my personal email using teh Email set up. I am receiving a message with the following: first it says connecting to email settings for about 1 minute..... then it shows your device had a problem connecting to the server, try again. and shows always the same.It is not tmobile, all other work great, calls, browser, etc.
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Jun 9, 2012
I've had my new Droid 4 since June 6. I was able to set up my yahoo email and gmail accounts. However, Cox is my primary...day-to-day...email and I can't get the account to set up correctly. I've followed the manual set up instructions posted ny Motorola and I still get a Server Error message.
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Jun 14, 2010
I have used the Nokia Messaging Email application for over a year now, without problems. I had to perform a complete reset on my phone (Nokia N79 v30.019). However, upon trying to re-install Nokia Messaging Email software, I can't get past the setup process, as I get an error message saying "Unable to connect to server. Try again later.", right after I choose the email service I wish to use. Shouldn't I be asked for my Nokia Email account login at this point, and not which Email service I would like to use? Is the server down or is it a problem with handset?
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Nov 23, 2011
I cannot setup email in my curve 8520 as it doesn't have email setup option
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May 1, 2012
When I try and set up a new email address I get a "Update Failed" error message. The email address is valid and works fine on my computer. The same email address also worked fine on another Blackberry device previously.
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