BB Software :: 9700 Accessing BBM Message History
Jun 26, 2010
My Bold 9700, with latest BBM software is set to save message history to 'device'While on the device, I can only view the last two or so conversations, nothing from last week and so on.Can anyone help me in retrieving the history? I have some important things I need to dig out. I thought I would be able to view the device memory and grab it that way but when connected to laptop via USB i can only browse the memory card.
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Jun 2, 2010
Please could you help. I recently upgraded to a blackberry bold 9700.Since doing this, I have been experiencing problems accessing my BBM message history. On my old Blackberry curve, I could see all my bbm message history and I had a 1GB media card. Now I have a 2 GB media card, and when I ask for the history to be saved on the media card, it wipes all the history., If I set it to save on the device memory, then it saves the message for 2 days, then deletes it. Please could you tell me what to do in order to resolve this issue? I have tried battery pulls, deleting applications that I do not use, deleting all emails, deleting all sms. My current device memory is 95% free. I cannot work out what is goin gon and am desperate to be able to save my message history.
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Dec 14, 2011
When I go into setup on my Bold 9700 mand I click on Email Account I get through to "select the type of email account" and when I try to select "Internet Mail Account" it kicks me back to the Setup menu.
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Jan 15, 2010
What is the fastest way to reach the missed call log from the main menu, im sure on the 8310 you just pressed green and the missed calls where there. they are not on the 9700 i have.
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Sep 27, 2012
I have a Curve 9380, I know how to save an individual text message but want to save the whole conversation history for a specific conversation
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Sep 17, 2010
Just purchased an BB Bold. I have several e-mail accounts. When I add those accounts to my BB it only shows me any mail that arrives after I load the accounts, all my past mail does not show. Could someone tell me how to load all my complete email history.
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Jan 19, 2010
My text message history is empty. I got my friend to text me, and I received it. It didn't appear in the history, but I went to Search and typed in his name. And it came up, unopened.But when I go back to the original SMS history, it's not there. Nothing is there.
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Dec 28, 2010
My entire txt message history has vanished. When new texts arrive the phone beeps but the message disappears how do I get my messages back?
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Jul 28, 2010
My BBM history, depending on length of course, is deleting after 4-6 days of history. I have it set to save to my device, but have also tried media card and it does the same. I also have my SMS and MMS chat histories to save forever, and I went into the messages icon on the home screen where I read most of my BBMs and did the same; but I must be doing something wrong because my history is still disappearing!Can anybody help?
BB OS version: 5.0.0.442.I`m pretty sure I have the latest BBM.I`ve only installed AppWorld and Facebook.
On device: 111810864 Bytes
On Media Card: 1.6 GB
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Nov 17, 2012
For some reason the order in which my call log and text message is laid out seems really which and not in chronological order as one might expect. Most recent calls are somewhere in the middle?? Is there a way to control this order int he settings somewhere?
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Mar 21, 2012
How do I view my message history faster? Is there a way to view a specific date? It takes a long time to go further back in my history.
Info:
iPhone 4, iOS 5.0.1
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Apr 20, 2010
I just upgraded BBM to the latest version but now, I can't view my chat history with my contacts. However, when I plug my BB in to my computer, I can find the .csv files that have the history for each of my contacts.How can I make it so that I can review the history of each contact in BBM?
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May 22, 2012
How do I delete the text history and phone call history on my phone?
Info:
iPhone 4
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Apr 6, 2010
BOLD 9700, T-Mobile. I have current OS. I am receiving the above message when I try to reply to an email. Yesterday---I didn't have this problem. I go to email set up & my email addresses are there. When I am in message options, and choose Email Settings--- there isn't ANYTHING there.
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Jan 15, 2010
I have checked thru all the folders and saved messages folders and I can't find the message anywhere. When I get a new email or SMS/MMS text messages it says I have the number plus 1, but I can't find the message or get rid of the icon. I have looked in all the Instant messaging folders and still can't find the message.
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Jul 24, 2010
I've tried signing into Facebook via my new 9700 and am getting the following error message:Error encountered during XML parse: End tag does not match start tag 'head'.Has anybody else had this message? How do I get around it so I can access my Facebook account?
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Jul 20, 2010
When will Blackberry Desktop Manager be able to sync with MS Outlook 2010? I spent £100 on the latter yesterday after discovering that Windows Calendar can not be synchronised with my new Bold 9700: the sync process ends with a Microsoft Outlook Connector Error message: "No available message stores". Burrowing into Blackberry's on-line support, it seems the most likely cause is BDM - 5.0.1 - trying to connect to an unsupported version of Outlook. (Article ID KB15564).
The result is no contacts or diary on my expensive new smartphone, which is disappointing beyond belief, since Outlook 2007 etc. seems no longer available.
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Jan 11, 2010
I have a BlackBerry Bold 9700. I have an unread message indicator (little yellow envelope +3) on my screen, but I don't have any unread messages in my list.
So far, I've tried the following:
1. Typed "u" to search for unread messages and it tells me that I have no unread messages.
2. I went into my email and selected "mark prior unopened" and still nothing.
3. I've tried to restart the phone the phone. When I do, I end up with even more unread messages that I have to select -- over and over again! I can always get it back down to 3, but no fewer.
4. The date and time on my phone appears to be correct.
5. I have no "saved" messages on my phone.
6. I have no new or saved voicemail on my phone.
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Feb 2, 2010
I've tried and tried to solve this - if anyone can help then that would be fab.On my BB Bold 9700 I've got too many message icons.I've got one for my work email - useful...One for my SMS and MMS - useful.One for my personal email - useful.And one stupid one that wants to group all the messages into one place and mix then up and notify me (even though the other ones already notify me) etc etc.
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Jul 16, 2010
I recently got my Blackberry Bold 9700 and I used to use crunchsms on my Blackberry Curve 8520 so I didn't mind the message indicator whenever I got an email because crunchsms had it's own message indicator. I now realize that whenever I receive a text and email it results to the same message indicator. I have done: Messages > Options > Inbox Settings and have unclicked my email account so that the message inbox remain separate. I don't understand how I have the latest OS version yet have to deal with this. Is there someone who can help? Or is there a theme that I can download that separates the sms/mms and email complete so that I may get two entire different message notifications?
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Jan 12, 2010
I like having my texts and emails coming through in my message box but when I have a load of IM messages coming through from yahoo and msn just because I've not got the app open at the time (but still signed in) is a little annoying
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Aug 6, 2010
I"ve had my bold 9700 for one month. The first 3 weeks were fine, all of a sudden, I keep getting the message icons at the top of the screen, but there are NO messages. I've deleted all messages, texts, phone calls etc., icon is still there. AT&T, nor the blackberry store seems to have a solution. I don't want to have to pull my battery every time this happens (multiple times per day).
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Jun 14, 2010
For the past few days my blackberry has said i have an unread bbm message then yesterday it started to say I have 2. I`ve tried taking out the battery deleting all chats and messages on my phone and also deleting bbm all together and even when i did this it still said I had the unread messages. I have no group updates nor have I synced a blackberry messenger contact with an existing phonebook contact. The only thing I think it may be is someone I`ve deleted trying to contact be but I`ve removed all deleted contacts from my ignored list so why arn`t the chats showing up?
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Jul 16, 2010
Man do i need help???? i have search the last 24 hours for answers and nothing works. i tried the suggestions that i got right before posting and no answer.
just got the new 9700. i plugged it up and i am getting this message "usb charging current is not sufficient. verify that your handheld is connected to a powered usb charging source and that the proper usb driver is installed".
i have unistalled and re installed DM using the cd that came with it. i checked mass storage is on. i have done battery pulls etc. am using windows 7 and my usb is 2.0.
my old bold 9000, works fine. DM recognizes it, i can back up my stuff. i just need to restore that info on my new BB9700 and its just not happened.
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Jul 3, 2010
So you know normally you will get a message when your battery is low that says "Battery too low for radio use" and the radio comes off. Well twice that stopped happening. Battery was low but instead of getting the message, my phone just cuts off like if the battery is dead. Any explanation as to why this is happening? It happened two out of two times.
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Jan 8, 2010
Something happened and now every new message that comes into my gmail bb account doesn't have a red * on the icon on home screen. Its as if the message application was already opened but the message is still unread. Anyone know anything about this.
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May 17, 2010
Got my first Blackberry, a 9700, last week, and installed the desktop software yesterday. It suggested I did an update, so I did. Everything appeared to go well, no problems, and the phone rebooted OK, and appeared to be functioning OK, and I've received emails and text messages, and made and received calls OK since then.....until this afternoon. Was sitting there, the phone in it's pouch, and I noticed the red light flashing. I thought I had received an email or something that I had missed, so, take the phone out of the pouch, and notice it's rebooting. And, yes, you guessed, it the message 'Reload Software 507' sitting prettily in the middle of the screen against a white background.
Any ideas as to what to do from here on? I guess I'm going to try and reload software, as suggested, from the desktop program. Any hints or tips would be appreciated at this point in time. I have tried pulling the battery, and waiting 30 seconds, but makes no difference.
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Feb 23, 2010
Odd glitch on the 9700. It's one thing that drives me nuts because the OS interface is placing an SMS notifier saying I have a new one, I see that I have one new message, I hover over the SMS icon on the home screen and it has a prefix (1). I deleted ALL sms msgs and it's still telling me I have one. What do I do? This happened after I did a backup and restore. Maybe because I had an unread SMS before restoring data from my old 8330?
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Aug 18, 2010
New user, long-time lurker here. Until today it wasn't bugging me too much, but now it does. If I send out a plain MMS picture with a subject and the receiver sends back sole text, well, there is no other way to describe it, but either the text never appears or it disappears within second and I can never read it.
Anybody knows how to rectify that. I searched but didn't find the proper answer. Oh, I am on Rogers btw.
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Feb 9, 2010
Randomly, my bold restarted by itself (hasn't done this once since I upgraded the OS 3 months ago). Ever since it restarted, it's had the unread message icon saying I have 4 unread messages. I went to every folder and marked all prior unopened and checked to makesure nothing was unread. The icon wouldn't go away, it even stayed with the read star. Overnight, I got 6 new emails, so it told me I had 10 unread messages. I deleted the 6 new ones, and the icon is still there with the read star saying I have 10 unread now
Any ideas? I pulled the battery already twice and nothing
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Jul 8, 2010
Does anyone know why bbm has an occasional delay in message deliveries, sometimes for hours at a time? Phone is in 3G coverage area with full coverage.
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