BB Bold 9700 :: Messenger History Deleting After 4 Days
Jul 28, 2010
My BBM history, depending on length of course, is deleting after 4-6 days of history. I have it set to save to my device, but have also tried media card and it does the same. I also have my SMS and MMS chat histories to save forever, and I went into the messages icon on the home screen where I read most of my BBMs and did the same; but I must be doing something wrong because my history is still disappearing!Can anybody help?
BB OS version: 5.0.0.442.I`m pretty sure I have the latest BBM.I`ve only installed AppWorld and Facebook.
On device: 111810864 Bytes
On Media Card: 1.6 GB
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Jun 2, 2010
Please could you help. I recently upgraded to a blackberry bold 9700.Since doing this, I have been experiencing problems accessing my BBM message history. On my old Blackberry curve, I could see all my bbm message history and I had a 1GB media card. Now I have a 2 GB media card, and when I ask for the history to be saved on the media card, it wipes all the history., If I set it to save on the device memory, then it saves the message for 2 days, then deletes it. Please could you tell me what to do in order to resolve this issue? I have tried battery pulls, deleting applications that I do not use, deleting all emails, deleting all sms. My current device memory is 95% free. I cannot work out what is goin gon and am desperate to be able to save my message history.
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Jul 18, 2012
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Aug 16, 2010
I have a lot of old messages in my visual voicemail and sms text. I have a Blackberry Bold 9700.
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May 22, 2010
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Apr 6, 2010
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May 29, 2010
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Sep 17, 2010
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Jan 1, 2010
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Jun 1, 2011
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Jan 11, 2010
My bold 9700 seems to be deleting contacts caller id photos randomly. Does it with some more often then others and seems to be ones that i've added myself rather then ones taken from facebook. Anyone else experienced this?i'm running 5.0.0.351 although i'm upgrading it now to see if it cures the issue.
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Apr 20, 2010
I just upgraded BBM to the latest version but now, I can't view my chat history with my contacts. However, when I plug my BB in to my computer, I can find the .csv files that have the history for each of my contacts.How can I make it so that I can review the history of each contact in BBM?
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Jan 7, 2010
So im using my new 9700 i just upgrade the OS to 5.0.405 but i have not upgraded the Blavkberry Mesnger. I am currently using ver. 4.7 but i do want to see what the new version 5.0 is like. when i click on the messenger i con i get the 'Updat Available:Get Link/Copy Link/cancel options. What im wondering is if i upgrade this way will it install a fresh install or will it simply add on to the existing version, i guess the concern here is if it will delete my contacts as well or will it preserve all my contacts. Ihave already created a back up but want to know other peoples experiences in upgrading.
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Jan 5, 2010
I've had my fantastic new 9700 for about a week now and I love it! But This morning i find that everytime i go into BB Messenger I get a box that says 'Upgrade available' I click on the 'get link' box and go to the page it takes me to on explorer. There is a big grey button on the screen that say 'Download' but I can't click on it....... I hold the arow over it and click and nothing happens, I've tried zooming in and i've tried pressing enter.
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May 4, 2010
I'm new to BlackBerry and I'm trying to add contacts into BB Messenger but its still on pending authorization and my friends were telling me that they didn't receive any of my request. i found my PIN in option under status but it looks like its not working.
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Aug 27, 2010
I have a 9700 eith the latest version of the software installed.
I read an article on the net that said to free-up device memory I should install items to my memory card.
In Application World, I highlighted Yahoo Messenger 2.5.32, clicked archive & it came up archiving complete. I tried to use the app but couldn't so I restored it, restarted, typed in my username/password & my contacts no longer received any of my messages.
I read on the net to remove the batter & try again, which worked until I logged out of Yahoo & since then Yahoo hasn't worked since. I have removed/re-installed it a number of times, removed the battery & nothing
Before I clicked archive & if logged on to the computer then logged on Yahoo with my 9700 it said on the computer I have logged in from a different location. If I was logged in on my phone then logged in via the computer I used to get an error 100 (unable to connect to the server) meaning I was logged in from a different location. Now, I can be on the computer, login on the phone which doesn't log me out of the computer & I can send messages from the phone yet no contact receives them. Go to the computer & send them with computer & phone logged it & automatically the contacts get my messages.
Also, if I remove the application, auto-restart when the phone comes back up I see a 'Y' on the Yahoo e-mail folder, but not always.
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Feb 22, 2010
When I try to send a message, it just stays in the message box, and then sometimes just sends randomly, this just started to happen like 20mns ago....I tried a battery pull, phone restart, and a restore file from yesterday, but nothing......
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Jan 13, 2010
I just got a BlackBerry Bold 9700 from AT&T and I updated the BB Messenger to version 5.0.0.57. While I'm trying to add my friends PIN who lives in the same area as I am it's working. However, I have some friends in Thailand when I added their PIN they received my request and they did accepted it but the contact still on pending. I already try it many times it still on pending.
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Aug 3, 2010
I recently bought a blackberry bold 9700 from my friend and it is unlocked to any network sim but is originally from Vodafone, I have also just went onto a new contract deal with virgin which includes unlimited internet access but my problem is that the blackberry messenger will not work, I've contacted my service provider and they said they cant do anything because the phone is not originally from them. I have also went to various shops and they also do not know what is wrong.My internet browser works fine but Blackberry messenger will not allow me to add people or see any requests from people when they add me and i dont know what to do next, is there anyway i can manually make this work?
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May 23, 2010
The problem I am facing is that I added my dad at BBM (he is in malaysia i'm in the UK), we can see each other's contact at bbm, but we can't communicate. I can receive his voice notes and everything. I can send him a message too, BUT with a tick next to my messages but without R or D, he claims that he didnt receive any of them.
I tried battery pull, deleting and adding contact (took a while as it takes time for the friend request to be accepted/ add to friend list) and ... googling and i ran out of ideas.
Is it a problem with my blackberry 9700 white or my dad's? or his carrier?
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Jul 25, 2010
This morning i got a message that my BB messenger should be updated.After the update and installation it gave a few errors (forget to make screenshots) but since then my contact list is gone.
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Nov 20, 2011
I'm using bold 9700 Orange. I've been clicking on the bbm icon for the past three days now it doesn't open. I even tried the reboot solution for like 10 times it didn't work. I removed the battery for 1 hour the problem still persist. It shows on my home screen when I have pings but I can't read. Other applications are working well.
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Jan 4, 2010
Was able to log in google talk, yahoo messenger, etc. I tried to log into msn messenger and double check my username and password and it is correct. Check to see if I have the service book for msn messenger and I do. The error for messenger is: "connection error 65: problem receiving data from the server." Any1 have this problem also on t-mo and know how to fix it?
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Mar 22, 2010
please help i have a bold 9700 and have the latest blackberry messenger on the phone. one day i turned it on and the icon at the top of the screen showed i had a new message. after looking everywhere there is no message to be found. after numerous battery pulls and resets the icon is still there. i even brought to ATT today and there reps couldn't help me.
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