BB Desktop Software :: Software Update Stalled Due To Device Encryption Lock

Sep 6, 2010

I'm in the middle of the latest software update using my PC based laptop. I'm at the restore stage and now it's stalled with a message saying "Device Encryption is Turned On. Your Blackberry Device is currently locked. To continue unlock your device". I've turned off encryption on the device, but the latop is frozen on the error message and I can't seem to move to any other screen in the update mode. Anyway able to offer a solution?

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Some bacis information:

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Device PIN: 2228EE7B
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Desktop Manager Version: 5.0.1.18 (installed from CD)

Installation of the DM went through fine. When it is started up, the following message is displayed:

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Apr 23, 2010

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