BB Curve :: Track Ball Keeps Getting Stuck And Does Not Scroll
Apr 10, 2011
I am having a persistent problem with my phone Track Ball navigation. It keeps getting stuck and does not scroll. I got it fixed by paying a good amount of repairing charge. The phone worked fine for a week but again the track ball has stopped responding. Its creating a huge problem and I do not know where to get it fixed. I am extremely dissatisfied with the phone and Blackberry services.
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Apr 15, 2012
The track ball on my BB Curve 8330 will scroll left and right but not up or down, which really limits my use of it. I tried taking out the battery, cleaning the ball with alcohol, turning it off and back on. The ball seems loose - not sticky.
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Feb 6, 2010
I scratched off the Verizon logo off my 6 month old BB Tour. At the beginning the track ball would get stuck every once in a great while and it didn't bother me because it wouldn't be that often. Well now it gets stuck ALL the time. Now if I take it to a Verizon store will they trade it since its still under warranty? I also have insurance for it, will the insurance take it back with the logo scratched?
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Mar 24, 2011
The roller ball (scroll pad) on my blackberry curve is frozen. Tmobile suggested it software due to it is not a moving mechanical part. This is an unlocked phone.
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Sep 9, 2011
scroll ball doesn't work. there is nothing like NOKIA as we can easily view messages through NOKIA PC Suite
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May 28, 2010
I have had my bold 9000 since it was released and lately the scroll ball has been a pain it wont let me scroll down. I`ve cleaned it with alcohol also put the phone on its face on a flat surface rolled it around it that way. any other ideas?
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Mar 30, 2011
My BB Curve is 5 months old and last week the track ball decided to move up on its own. It now does this continuously. My carrier is with Bell. I do not have an extended warranty.
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Jul 31, 2011
This happened about two months ago. I repeatedly removed the battery and put ii back in and finally it started working again. Now it has stopped working and will not respond to this "fix"I have shut off and on many times. Removed and installed battery at least a dozen times
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Jan 18, 2012
the track ball on my 9300 has stopped working i have taken battery out and rebooted but still no good?
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Jul 21, 2012
My trackball was smashed today on my blackberry curve, (beyond repair I will need a new phone) the rest of the phone works. I know how to get to my messages with the short cut, but how do I scroll through each one, and when I am in a message is is possible to scroll while in a message? I have two picture mails that need to be viewed and sent to my e-mail. FYI- when I enter the messages using the short-cut "M" it puts me on the date so I cannot move, hitting the enter key defaults me to send an e-mail!!!
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Jul 11, 2010
I just got the 8350 curve 3 days ago.. Now my Track ball wont work at all.Today I did drop it but it was working just fine. Then I downloaded a game and a theme.. about 30 mins after the theme it started not to work.The only thing I can do is take a picture.The track ball wont move at all. Left or right. It will take a picture.Is there anything I can do? Please help me if you can.I cant even dial my phone. when i type a name in it wont let me scrool down to the number I need.is there a way to dete the stuff? Or fix the trackball?
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May 27, 2012
The track button will scroll on the screen but when i press it, it has no effect on the action
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Oct 20, 2012
Latlely the scroll ball (not sure of the proper name for it) doesn't work all the time and, the text has been very slow. I have rebooted the device by taking the battery out.
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Jun 19, 2011
I've had my BlackBerry Pearl for 2 years and now the Trackball won't move left or right. I can only text, call and send emails but can't use the phone fully. Both T Moblie and Littlewoods.com (who I bought it off) can't help as the warrenty is over now. I am unhappy with this phone now. I got a Blackberry as it's one of the best phones, but not for me now. What can I do to fix it?
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Jan 28, 2010
My track ball stopped working correctly and I was advised by my friendly T-Mobile store clerk to use rubbing alcohol on it. it worked!! I can now scroll up & to the right which I could not do..However, the two keys to the right of the track ball stopped working. "back key" and the hang up/power key. They dont do anything.. Also, when pushing the track ball in as to utiltize the "enter function" also does not work.
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Apr 25, 2012
the phone gets hang and key pad & trackball doesnt work at times ... whnever i receive a call... i need slide the bar up down to answer the phone... But all of sudden it functions well and again hangs on & while... i tried upgrdaing the version... but seems nothing working out I tried many times removing the battery and fixing it back... But problem remains the same...!
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Jan 7, 2010
Is it just me or is that trackball that they have put one extremely useless and ugly? I Find without the trackball the phone looks very sleek I know blackberry is one of the guys started with trackballs even they are getting rid off it and having trackpads so what is the point of a trackball when you have a touch screen phone?
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Feb 15, 2010
OK I have checked other threads and havent found a solution...it could be that there isn't one but somehow I am optimistic. Saturday night my phone worked fine. I go to bed wake up and my scroll ball wont click. It scrolls fine but does not select when pressed. I took it to Verizon, they claim water damage. I haven't dropped it in water or anything like that so I am not sure how that's possible. They replaced my trackball and it still doesn't work. Any additional ideas? I can go the Asurion and replace it but don't really want to do that for something as minute as this.
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Jan 12, 2010
I searched, but couldn't find anything. I got my first Blackberry today-a Tour 9630. It has the OS V 4.7.1.57. To answer a text message at this point (after there is a message notification), I have to scroll to message Icon, click with ball, hit menu key, scroll down to "view folder", and then scroll to "SMS Inbox". Surely there is a simpler way to this?
I've also read about combining SMS and MMS messages into a single message type-is this possible? Can I at least combine the inbox/outboxes?
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Aug 30, 2011
I've been having a bizzare issue with my Blackberry 8900. Basically, the trackball will just stop scrolling and I can't move anywhere. But the trackball itself doesn't feel physically stuck, it moves the same as always, but it won't move on the screen. It does, however, let me select still using the trackball. The menus aren't frozen, it's just a scrolling issue.
I've tried re-installing the software and have the most recent update available. I've tried restoring it to factory settings, but it's no good. The problem is intermittent - about 90% of the time it's frozen. The only thing I've discovered to remedy it is a battery and sim pull - this worked for a while, and I was able to use the phone as normal, but it stop scrolling and need a sim pull approx every 24 hours. Now that doesn't even work. I gave up trying to use it and put my sim in my old Blackberry, but turned my 8900 on anyway (simless) and it worked! I thought it was a fluke at first, but I've been trying it all week - keeping my phone on, simless, and noting that it works all the time - no problems at all. Occasionally I'll try putting my sim back in my 8900 and sure enough it breaks again. So I started to suspect there was an issue with the sim. I called up Orange and got them to send me out a new one, just in case that was the issue. They've done that, it's all registered, but still I'm having the same problem - it won't let me scroll when there's an active sim inside, but as soon as I take it out it's like there's no problem at all.
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Jan 22, 2010
Just wondering if the new track pad has the flick scroll feature. If not I'll stay with my storm.
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Apr 18, 2015
Is this an issue or a feature? Since I started using the S6 I noticed that the scrolling down on big webpages feels stuck and laggy, it's not smooth as it was in the G2.
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Apr 14, 2011
the roll ball selector on my Curve 9300 has stopped working. It clicks when pressed, but does not wake up the device.
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May 3, 2012
My wife was using the phone scrolling through a forum and when she needed to scroll to the right she found she couldn't. this is the case with all options on the phone. a battery pull doesn't help and she is on o2 Dudley
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Nov 9, 2011
So my blackberry, which is on contract to orange uk has again broken. the problem is that the tracker ball will not move down. it moves from left to right and moves up but doesnt move down.
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Feb 28, 2011
I have a BB Curve 8900 and my keyboard and roller-ball seem to be frozen. I had no issues at all on yesterday and then in the evening today everything just sort of...froze. The ball will scroll but I cant click on anything or use ANY of the keys. It registers as getting texts in and my light is blinking but, like I said, I can't access anything at all. I have removed the battery for nearly 12 hours to no avail.
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Mar 30, 2011
I've had my Curve 8330 since August 2009. The mouse ball stopped working when I move it in the down direction. It works fine going up, left or right, just not down. It did this a few months ago, then miraculously started working again. This time, it started working again for about 20 minutes, and stopped again. I have pulled out the battery and put it back in to do a complete reboot, but to no avail.
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Feb 27, 2010
My Blackberry is frozen! The curser ball doesn"t do anything at all. It was find and the it just stopped working. And, no, tried turning on and off, taking out battery, no change.
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Feb 10, 2010
Roller ball rolls fine but nothing scrolls on screen. It is stuck highlighting the email icon and won't go anywhere else. The ball rolls smooth, it doesn't feel like anything is stuck. I've pulled the battery and cleaned the track ball - still nothing. It's like there is no connectivity.
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Aug 8, 2010
Sisters 8330 turns on and screen lights up fine, but none of the keys work. Including the ball and side keys.Any idea on how to fix? Tried restoring on Desktop Manager but got some sort of error.
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Dec 29, 2012
Is it possible to seek a music track by dragging/tapping the track progress bar. Or am I stuff with having ot hold the fast forward/rewind button like some kind of 1980's walkman. This lumia 820 gets worse and worse with every passing minute.
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