BB Curve 83xx :: Wiping And Clearing IT Policy?
Jan 27, 2010
I have a 2 month old AT&T 8310. It currently has a corporate IT policy, and all of my contacts, emails etc. I want to wipe it clean so that it can be sold. Here is the procedure that a guy at the AT&T store gave me to remove the IT policy and wipe all the data. Before I try this, do you think it will work?
1) Setting - Options
2) General settings
3) Blackberry button
4) Wipe handheld
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Mar 16, 2010
I am selling my blackberry 8330. I wiped the handheld, but when the person who is buying it from me went to activate it. my email address is still set up on that phone. How do I delete the email addresses so they don't receive my emails?
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Feb 9, 2010
My curve 8310 that i got yrseterday keeps frezzing every 2 min it was on 02 and i had it unlocked to use on vodafone i have put the latest os on and tried the next one down but as soon as i put the phone down for longer then 1 min it will just frezze on the trackerball but i can press the caps lock and the num lock and they work .ive treid wipeing the phone on bbsak and then loading the os then doing the security wipe but it still frezzez up on me i cant think what else to do
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Oct 19, 2015
On my old HTC EVO phone, and on my Nexus 7 2012 WiFi 32GB, Clearing / Wiping the Cache Partition, is a good practice to keep the OS running smoothly.
On the N6, I haven't seen much discussion of it.
Would you do it as a regular maintenance step?
Would you do it before and/or after flashing or installing a new version of Android?
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Aug 26, 2010
I needed to clear the IT policy from my BB Bold. I followed the instructions:
- backup
- wipe handheld
- replace policy.bin file
- restore
The phone works just fine. The policy appears to be gone, and I can set the security options as I want. However, when I start my Blackberry Desktop, I get an error saying "error reading policy file. Please contact your Administrator". Any idea what the issue is and how to correct it?
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Jan 15, 2012
I was trying to back up my phone with the blackberry desktop manager. I kept entering my password (I couldn't remember exactly what it was, so I went online and reset it for the last attempt). I got the email confirmation that it was reset, so I entered the new, reset password. It said it was wrong anyway and started wiping my device. EVERYTHING -- all my contacts, all my sms, all my work emails, everything. I popped out the battery when it was at about 6% of the wiping process but whenever I turn it back on it starts wiping again.how can I stop this? It is my phone, I entered the correct password, I only wanted to back up my data and now I'm losing everything instead.
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Jan 24, 2011
How to change the IT policy from a Blackberry handheld in irder to download apps from Blackberry app world. It prompts him to change IT policy before downloading and rejects installation.
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Oct 20, 2012
I am selling my phone an want to wipe it before I do. My trackpad is broken, is there a way of wiping it without using the trackpad?
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Apr 10, 2011
So a friend of my father's passed on his BB Curve to me after I lost a phone. I'm just realizing it's set for corporate use so I can't set up a personal email or download certain apps I want. I have performed a wipe of the phone already, but all it did was delete the previous owner's information and things, not reset the phone to factory settings.Is there a way to make this phone work for my personal use?
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Jul 28, 2011
Just left a job and they let me keep my Curve. I completed the sucurity wipe down but I can't manage to remove the IT policy - unless I do this I can't hook up my hotmail. The sites I've seen so far refer to older Curve models and I can't make those solutions work for my 9300.
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May 17, 2012
In my thread of "application installation issues", it seems to be determined that my carrier who I got the phone from, is blocking the install of applications as I get a 910 error, application authorization failure, when i try to install an application from: [URL]. After some searching, I've come across BBSAK, which I use to wipe the phone and reload the oS. I've also come across the tool "vendelete" which deletes the vendor.xml files.
So I do the following:
1. Uninstall the original carrier OS from pc.
2. Install OS from different carrier to pc.
3. Use vendelete to get rid of the xml files which it says no xml files were found.
4. Use bbsak to wipe the oS.
5. Reload the OS.
But when the phone boots up, it still shows the sign of the carrier which I don't want, so I presume nothing has been updated? since when I try to install the application again, I still get the 910 error.
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Sep 7, 2012
i want to know whether it is possible to configure e-mails after wiping out e-mail's ,contacts etc.., using security wipe.
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Apr 9, 2010
I just purchased BB8900 Curve from someone who works at a company.I found out from my carrier that my device is IT Policy Enabled.For example, under Options>Status and typing BUYR - the voice and data usage showed IT Policy Enabled. Under Options>Security Optoions> General Settings, it displayed the IT Policy with the company name.I went to the blackberry website and found the following: How to remove an IT policy from a BlackBerry smartphone url...There are 3 options - 2 of which involve the company's IT department. I didn't want to wait for vendor's IT department, so I used the 3rd option and I removed it myself (I believe).When I type in BUYR under Options>Status, it shows the actual usage for voice and data (no IT Policy).So it appears to be removed.I have a data plan with the device but not a BES plan.My questions:
1. Has the IT Policy been removed from my device?
2. Is it possible for whatever reason for the vendor's company to issue a IT Policy to my device remotely because they do have its info - PIN/IMEI? I hate to think that they could control my device remotely or see my emails/data?
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Mar 15, 2011
I want to Download app world on BB 8520 but Can not it is saying (the IT policy does not allow downloading third-party applications.
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May 9, 2010
I recently purchased a blackberry 8320 from a friend it was giving some problems like: Cant setup own email account, bis moves slow, msn gives and error.So i decided to do a handheld wipe then after the wipe finished i did a battery pull and then i stop reciving service books like the phone was locked down or something. I called my service provider (Digicel Jamaica) then told me to re-register the HRT which i did before many times and a number of battery pulls and nothing happen so i deiced to post this in the forums and see if i could get any help with these issues
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Sep 12, 2011
I own a Curve 9300 with OS 6. How to clear all email alerts at once, instead of opening 1 by 1?
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Jul 10, 2010
I have a 8330 it came with applications on it already most of them i never use i was trying to find a way to delete them off my phone to free up some memory but when i click on the options for that app it doesnt give the option to delete it?
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May 19, 2010
I have a blackberry curve 8520, I bought it about 4 months ago and I wanted to clear out the event log, but when I hold ALT and type LGLG. Nothing comes up! Does anyone know what is wrong with my phone? Or how I can bring up the event log another way?
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Jan 5, 2010
No Browser is running and I dont have any apps. I was on the phone for 15 min and my battery was half dead when I got off. Was never like that before. I've had this phone for almost 2 years. The same thing is happening with the rest of my families Blackberrys. Why is this?
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May 4, 2010
I was given a BB Curve 8310 to attempt a repair. When I attach the USB cable to the BB the system tray does not pop up with a notification that says "found new hardware" like it normally does when you plug a BB in. When the phone boots up it displays error msg " JVM Error 513". I attempted to looking into the device by using "cracmem" and "JL_Cmder" and no data is to be found and thus there is nothing to wipe. I suspect that the device has already been wiped thus the no data. I have pulled the battery from the phone and reinstalled; unplugged the usb cable during the BB boot process and nothing is happening. The DM application loader will not allow me to procede due to computer not recognizing the BB device thus it is not generating the "USB:UNKNOWN".
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Feb 2, 2010
I installed the BB desktop manager for Mac yesterday, and this morning connected to remove some apps, create some space, and install all the updates. In the process of this it mysteriously just stopped doing anything right after it said "database cannot be backed up" and shut off. Now it's flashing red twice, pausing for about 2 seconds, and repeating the flashing. I pulled the battery and sim even though I was sure that wouldn't do anything, plugged it back into my laptop, plugged it into the wall both with and without the battery, and nothing has changed. The desktop manager doesn't not recognize the device at all.
I'm using a Curve 8330. Is there anything I can do or am I screwed totally? Also, and I know this is a long shot, but what are the odds that I can restore the device and save the data that's on it?
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Apr 22, 2010
I've had my 8330 Curve with Verizon since November 2008. Very happy with it. I also happen to still be using OS 4.3.0.127 (202), which is what the unit came loaded with. I never bothered upgrading because I would always hear of people having issues or DM only backing up your contacts and not your apps, lower music volume, etc. I don't really need Docs To Go, but HTML e-mail would be nice and the biggest thing is trying to improve these BBM delays I constantly get when trying to send a message. I'm thinking an upgrade to the latest BBM might help change that.
Of course, in order to do that, I need to upgrade to 4.5. So I've decided to do it, but not before I ask for feedback here. I've scanned dozens of other threads here, all with varying opinions. It's been long enough. Is it wise to do this and, if so, what is the latest OS for VZW (is it .138)? What risks am I really running here? Need a reality check on this.
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Apr 18, 2010
I don't know if this is possible or not so I thought I would ask here, is it possible to alter the way the menu functions in the blackberry curve? in example, what I want to do is like when I send a sms text message and when I hit the trackball and the menu options come up, the send button is highlighted, and what I would like do is modify it so that the check spelling is highlighted first and then send button is right below it, is it possible to do this or is this an internal Blackberry Software modification?
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May 24, 2010
I have a Blackberry Curve 8320. Yesterday night, the "battery too low for radio use" sign appeared. I plugged it in for about an hour but the sign would not disappear so I did a battery pull. Radio turned back on, but now the phone will not charge. The lightning icon still shows up by the battery but it is stuck at 5%. Any suggestions?
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Jun 10, 2010
whereever the experts think is best. I want to sync my phone with yahoo so I will have my address book always updated. Because I had to wipe my phone last week and lost just about everything (had some address book on my KATANA to download what was there).I just now did a fresh back up of my device. (however I got a message that says : Error Backing up DataBase [profiles}6 of 8 entries retrieved.
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Feb 8, 2012
I am not on Enterprise, yet my settings keep getting wiped. Icons I want to hide reappear and ringtones revert back to default. On the 9900.
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Jan 7, 2011
I just bought a telus blackberry, can I wipe the os to make it the wind one? is there a difference? Also will it need an unlock code still?
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Mar 4, 2012
My Blackberry is wiping and scrubbing. I entered the password I always used and it wiped. Is there a way to stop it.
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Feb 11, 2010
I put facebook for blackberry onto my phone yesterday and shortly after all of my contacts are missing from address book.
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Mar 16, 2010
I wanted to know if the newest sprint 4.5 os would work perfect with my 8330m metro pcs blackberry? Has anyone tested it out with this phone.
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Mar 30, 2010
as like the thread title, why do we must wiping OS first before we upgrade / downgrade tour OS? i never did that, even once. i just did it with loader.exe file and i think i always got success on it. does anyone can explain to me with technically explanation?
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