BB Bold :: Updated To V6 Can't Add Email
Aug 18, 2010
This morning I updated to v6 on my bold 9700 and now I cannot set up email accounts. I tried through the phone set up and through BIS but neither work. My phone will get to the point it says "Internet mail account" but if i select, it goes back to the main setup page. If i go through BIS it says "This action cannot be performed using a browser on a computer. Use the email setup application on your BlackBerry® smartphone to create an account." I've tried re-registering my blackberry as well.
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Feb 14, 2012
Ive had the Blackberry Bold for 3 months--had no problem getting my personal email in the Messages Icon. 3 days ago, it stopped showing up there. I can only get to those emails by selecting "View Folder", then "Inbox"...I can then see all my email. However, if I close the Messages then and reopen, it shows my email as of 3 days ago.
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Jan 11, 2010
I'm on 4.7.x whatever so I open the email, click on the blackberry.com/update link, click on the link on that page, it launches desktop manager, which proceeds to tell me. Anyone else get an email from RIM this afternoon?
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Jul 9, 2010
I updated the new softeware for my n95 using Nokia PC Suite. now I cannot take a picture and send it via e-mail to Facebook or my own e-mail address.
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Jun 16, 2015
I tried going to settings>data usage>settings auto sync is checked. I then tried another suggestion: delete my email account and re-add, now the blasted thing says it can't authenticate my account...
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Nov 30, 2010
I recently updated the Core Application software on my 9800. The version is now 6.0.0.668, bundle 2949. When I go into the email setup, because since the update I've been receiving no email, I am presented with a list of the email addresses which I have used in the past on the device and I'm asked to verify the passwords for the various accounts. However when I put in a password for any of the accounts I always get the same response 'Sorry, unable to continue your session. Please log in again'. This is always the response whether it's a POP3, IMAP or webmail account. I have checked that there should be add and delete options in the menu but all that is available are Switch App and Close. I have also looked at a number of backups but do not have any option to restore email settings.
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Jun 19, 2010
So on my old bold i updated the software tp .732, so i just got my new bold and went to do the same but out of the box its already running .732? how is this? When i switched over at the verizon store did they switch over my update as well? Im confused?
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Aug 28, 2010
My bb device refuse to update. My current device software version is 5.0.0.321 and BB desktop software version is updated to last version. the problem is when I connect my mobile to the PC and desktop software running and I choose update my device a window come up and said there are no BB device software updates available. I also tried to use wireless update and it was useless it doesnt work with me neither.
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Nov 3, 2012
Bold 9900 had error message jvm 545 so I updated the os and now it turns on but the keyboard does not respond and the phone just shows the clock now.
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Jun 19, 2012
I did update my Bold 9900 to OS 7.1. The blue led is always on even when Bluetooth is off. No more backlight on the keyboard. No more stereo and microphone on the headsetFor now is what I found and I am wondering if I will get more problems or not. how to re-install the OS?
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Jul 9, 2012
Updated to OS 6.0 bundle 2921, the settings on the desktop software were only set to sync date and time. It updated and rebooted, and wiped all my music and most importantly pictures.
The strange thing is that my background wallpaper was one of those pictures and it is still there. Did this update Really wipe everything forever?? It shows total application memory of 250MB and free application memory of 34MB.
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Sep 6, 2010
I have read several posts about this issue but i have a couple of specific questions. I updated its software through my computer and after it had finished i plugged it in to my wall charger and went to bed, the next morning it would not start up or charge. i tried letting it sit for 24 hours without the battery in, and Ive tried letting it sit with the battery in, it doesn't seem to make a difference. when i put the battery in the red light flashes once very quickly and then doesn't do anything else. every now and then right after i put the battery in and then put the charger in right after the red light comes on and stays on for as short as seven seconds up to a couple of minutes. Is there anyone who can help me get my blackberry back up and running or is it just an expensive paper weight?
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Apr 23, 2012
I was using the OS 5 before I update to OS 6. When I used the OS 5, the battery life time can be stand up to 3 days. However after I updated my Blackberry Bold 9700 to version 6.0 Bundle 2534. it completely drain the battery fast and it cant stand for 1 day.
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May 5, 2012
just updated my os to 7.1 and now my phone doesn't recognize my memory card
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Jul 9, 2011
My blackberry bold 9700 camera used to work fine on os 6 system when I first bought it, after a while the flash camera stopped working! even when the flash settings is "ON" althou I don't use the camera much, anyhow there was a new upgarde for os 6 so I decided to upgarded and I did.It became a lot worse, now the camera doesn't take pics at all specially in low light and the flash doesnt work also everything works fine except the camera seem to be my only problem
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Feb 4, 2012
Bold 9780. Last night I received a notice that there is a update available for my phone (low priority) and I went thru the process. Now I can't access the media card any longer, went to Rogers and they told me "never seen that before and I should get in contact with Blackberry tech support. I did have a notice popping up for a couple of seconds reading (fatal error with the media card). Btw, I just inserted my Media card in to my old Blackberry (World) and I can access all files on the card....
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Aug 21, 2011
recover data that did not back-up when I connected my BB Bold but updated software to the recommended 6.0. Admittedly, it was my first time trying to back-up data in over a year so I think the computer OS MAC perceived it as a first time connection?
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Aug 25, 2010
I have an AT&T Bold 9000 that I just updated. The OS (system software) is now version 5.0.0.822. Since upgrading, several things are working better than they have in a long while. However, I can't find my visual voicemail. Am I overlooking it, is it unsupported, or is there something I need to install or change to bring it back?
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Jan 12, 2012
Since I updated all theses apps tonight my phone has being running slow I have restored it and reinstalled the software nothing
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May 25, 2010
I have a 8520 and recently updated my software. After I did this my email envelope has disappeared. I have replaced my original settings and nothing. I do receive emails but in the general message envelope.
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Mar 27, 2010
I have tried looking before posting this but I can't find anything to help me. I upgraded to 5.0.0.545 and my mute key no longer puts my phone into standby mode. How can I lock the keyboard when I put my phone into my purse now? Is this OS filled with bugs or is it actually better?
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May 13, 2010
I've seen a few post that sort-of answer my question, but none seem exactly right. I have a Bold 9700 and use a BIS to retrieve my personal email from my ISP's POP server. I don't use BES. When I'm at home or at work and have direct access to email, I'd like to turn off my bb email client. How can I do that?
In one post I saw the recommendation Messages > Options > Email Reconciliation > Wireless Reconcile -> set of Off. Is this enough? (I have my BB set up for wi-fi connection when I'm home, in case that makes a difference.)
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Jul 14, 2010
I need some help setting up my Blackberry Bold 9000. I bought it off of Ebay and I have already wiped with memory. I need help setting up my email account and all of that stuff. When i try to set up a personal email address the only option I get is for setting up a Work email. This is what it says "I want to use a work email account with a BLackberry Enterprise Server"
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Jan 15, 2010
I hope someone can help because I'm losing the will to live over this one!
Device info
Your carrier: o2 UK
Model info and OS version (Go to Settings, then Options, then about): Blackberry 9700 v5.0.0.321 (platform 5.1.0.90)
Apps and free space
File free before and after a battery remove/replace. (Go to Settings, then Options, then status): 128872013 bytes
Did a battery pull fix your issue? No
I bought a SIM free BB 9700 to use with my 02 SIM card. I applied the unlimited BB tariff and proceeded to set up four email accounts into the device which are all for my small business. I waited to do this until I knew the O2 bolt on had been applied correctly.I set the accounts up via the BIS server website which sent them down to the device; seemingly correctly.
I received email correctly for that day and could send as well with everything syncing with my IMAP servers and Outlook.Next morning - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.I tried to send down the service books - I sent them but no change.I got my four email accounts working again correctly but had to delete the accounts from BIS and recreate.I could then receive email correctly for the rest of the day and could send as well with everything syncing with my IMAP servers and Outlook.
Next morning the same thing happened - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.I then did a complete device wipe.When the device rebooted it seemed to synchronise with the BIS and then my accounts worked again for the remainder of the day.This morning - the same thing happened - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.
I have now created my @o2email address and applied my long standing @hotmail.co.uk address to the 9700 and they work fine - at the moment (we'll see about tomorrow!) to see if they fail as well.I have sent test mails today from the @O2 account and hotmail to each other and also to my main small business account from my BB. The @O2 and Hotmail emails arrive both on the device and (hotmail) on outlook and the main business account arrives on outlook BUT the main business account email does NOT arrive on the device.
I cannot seemingly send anything from my business addresses anywhere (from the device) with the only outgoing addresses that work being the @O2 and @hotmail accounts on the BB - unless I do a device wipe or delete the accounts and recreate.Emails sent from the BB from either @O2 or @hotmail arrive on the BB but not anything sent to the work accounts sent from @O2 or @hotmail from the BB - although the emails sent to the work addresses WILL appear on my outlook...
Speaking to O2 has been tough and they are blaming the server people who host my small business domain and such, although I think it is more than that though I could be wrong.My server people insist it isn't their end, saying they can see from the logs that RIM seems to stop checking for emails at times they detailed when the device stopped receiving emails from one day to the next.
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Feb 27, 2010
I'm trying to set up my personal email on the 9700, but it seems that i have only one option, Blackberry Enterprise Server option. Is that suppose to be that way? I don't seem to have the " I want to create or add an email address" option.
Im using a Bold 9700, v5.0.0.442(Platforms 5.1.0.121)
Carrier: M1(Singapore)
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Apr 4, 2010
I just got a refurbished Bold after dropping my original one too many times...Now whenever I get an email on my Yahoo! account, I also get a text message from some random number with "Mobile EmailOZMAIL ########" in it, and I have no idea why.
Current OS is 4.6.0.304, I'm on AT&T.
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Jan 14, 2010
I wonder if anyone can help me with this problem please. I have recently purchased a BB-Bold 9700 and transferred my settings from my old Bold. I have to email addresses (both Gmail) registered which appear on my main screen. The push email works fine! However, whenever I send an email, I cannot see the sent mail in the individual email folders but only in the main messages folder which is very annoying and confusing. Here's what I have tried sofar:
1. I tried to go into options and mark "No" in the section indicated hide my sent messages.
2. I tried going into filter and ticking sent messages. They appear but once you press the back button they disappear again.
3. I tried going onto the BB website and I successfully downloaded the newest software update (5.0.0.4) but still it did not resolve the problem....
Do I need to wipe off the whole device? Can someone please help because I'm very confused and frustrated with this issue.....
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Aug 30, 2012
How do I delete an email account that does not exist in my email accoutn set up. I deleted all my email accounts from setup but on my homepage the email accoutn still shows up and I cant delete it.
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Jul 11, 2012
I have an email account on my Blackberry bold but I cannot access it. I tried to re-set it and I get the message "Invalid email address or password. Verify your email address and password. If the error persists, contact yahoo.ca" - this problem started after I updated my Blackberry software. I have verified my address and password, I can access it from any computer. I have an icon for the email account, but it does not receive emails/it is empty/won't send or receive messages.
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Apr 27, 2010
Just found that there is no longer an option to reply using a different email address on the 9700. On the 8900, after you press reply, the top line says "send using" and you can click on that to choose which email to reply it with. Anyone know how to solve this issue?
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Jun 23, 2010
Morning cb community...I've got a weird issue going on...not an annoyance or deal breaker just curious. Anyways lately and randomly my phones ringtone for my yahoo email goes off and there isn't an email. It vibrates and the berrybuzz led and color goes off too. The weird thing is is that there isn't even an unread email indicator with the number. The phone just goes off. Its weird. I've done battery pulls and stuff. Any thoughts? It just has me wondering. It doesn't do it for my sprint.blackberry.net email just my yahoo email.
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