BB Torch :: Updated Core App On 9800 - Unable To Continue Email Session
Nov 30, 2010
I recently updated the Core Application software on my 9800. The version is now 6.0.0.668, bundle 2949. When I go into the email setup, because since the update I've been receiving no email, I am presented with a list of the email addresses which I have used in the past on the device and I'm asked to verify the passwords for the various accounts. However when I put in a password for any of the accounts I always get the same response 'Sorry, unable to continue your session. Please log in again'. This is always the response whether it's a POP3, IMAP or webmail account. I have checked that there should be add and delete options in the menu but all that is available are Switch App and Close. I have also looked at a number of backups but do not have any option to restore email settings.
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Sep 30, 2011
When I go to activate my emails (4) and hit the Verify button. It loads to a new screen and says "Sorry, unable to continue your session. Please log in again." I have done that about 10 times and isn't working.
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Aug 22, 2011
I haven't had any problems with my blackberry torch when I first got it having set up all my email accounts fine. Now however, I received a message asking my to verify my email address, so in setup, email accounts, there is a list of my accounts. When I type in the password and type verify - I get a message "sorry, unable to continue your session."
Looking online, I've read that I need to register my phone with 02 my service provider. So, when I go to the correct page and enter my pin and IMEI for my phone I receive another message "Your account is not accessible via the HTML browser..." Again, looking online this is due to my phone automatically registering.
I have seen that you can change this in the same email account option where you add emails, but, when I click on the email account option like mentioned before, it presents me with a list on my emails to verify but no other options. I don't know what I need to do now to start my emails coming through again.
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Nov 23, 2011
When I try to connect to my email (gmail and outlook), a statement "unable to continue your session" comes up. The original provider of my internet service is Optus Australia. In september when I went to India, I was using Airtel for internet and therefore as my service provider for email (gmail and outlook). Since I am back to Australia, I am unable to get into my gmail and outlook.I have tried to register by going into Host Routing Table but it still does not work and shows wap/brand airtel.
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Oct 14, 2011
i upgraded my blackberry software to 6.0 bundle 2921, and im trying to reactivate my email.but when i type in my password and click on 'verify',it will give me a message after that says' unable to continue your session. login again' what do i do?
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Feb 14, 2012
I recently updated to the new OS version, but when I went to set up my email accounts again, it's says "Sorry, unable able to continue your session. Please log in again." I know for a fact that the passwords are correct because it allows me to see the passwords.
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Jan 24, 2012
in Email Account Management, I can access my email settings with my BB username and password, a new BB device is detected, and I can select to move my email account, but I get the following error after I enter my email password and choose "activate.":
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Apr 12, 2012
"Sorry unable to continue your session. please login again"If I want to verify my e-mail, I am receiving this error since I reseted my BlackBerry bold 9780.I tried to find a solution with the technical supportdesk, but when I entered the error it did not recognize it.
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Aug 30, 2011
I have had my Curve for 4 months now and my email was working fine but then suddenly it got deleted. Now when I try to set up my email it has my email recognised from before, so I put in my password and then it comes up with a screen saying "Sorry, unable to continue your session.
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Jun 2, 2011
I just updated my operating system on my 9330 to the OS 6 and now it won't let me verify my email addresses or even delete them to start over. BTW, the email accts worked fine before. It keeps giving me the error "sorry, unable to continue your session. Please log in again."
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Sep 11, 2011
when i click on setup and then on email accounts, it returns to the setup page and then freezes.
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Sep 7, 2010
I receive messages from my work outlook account on my handheld but I am unable to reply to them. I was wondering if anyone has had this problem and knows how to fix it.
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Jul 4, 2011
I had my BB Torch 9800 for few month. Previously used to work fine, all my emails used to show up in message folder. But these days when I receive emails my bb flashes red and it shows on top of the screen emails icon. But when I open my messages folder it shows empty folder without any emails, even though I can see the email icon showing there is emails awaiting. I do aware of this option that, if I press bb menu and then press show all, my email address with my name will show up. With this way I can view received emails. But I don't want to use this option, as I prefer all my emails goes to message folder, that way I can have more space to download other apps.
Note: if i reboot my device all emails shows up in message folder! I don't want to reboot my device everytime I face this problem.
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Jan 24, 2011
I receive quite a number of e-mails everyday via my blackberry torch and was wondering if there was a way to remove the box that comes up each time that you click on a link within an email, for example it will say 'continue to'..then the link.It just gets rather annoying having to press yes each time I receive a new e-mail.
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Nov 5, 2010
My girlfriend just got the BlackBerry Torch 9800. She updated the twitter app wich is on the phone. It restarted and now it just shows "App Error 603". When I try to Reset It just goes back to same page with the same error. I already tried force detect with the application loader no success.
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Sep 30, 2011
I have the torch 9800 and whenever I connect it to my computer and use the blackberry software to backup everything and update my apps it always says I need to update the core applications so I just do what it says to do, anyways I'm just wondering if that's normal to have to update the core applications every time I connect it, or is that not normal.
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Feb 20, 2012
I am unable to download the 6.0.0 Core application. The Blackberry Desktop states my phone is up-to-date. But in the application section it says I need to update my Core Application.
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Nov 10, 2011
I am trying to change my email settings as i changed my email account. When i go to "Setup", "Email Accounts", then click on "Internet Mail Account", it simply circulates back to "Email Accounts". It keeps doing this repeatedly. I have done a soft and hard reset (by removing battery) and have updated software but nothing seems to help.
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Aug 18, 2010
I'm not sure how to connect my school email to my blackberry Torch. My school e-mail is weird because when I go inside everything looks exactly like gmail but it isn't exactly gmail beacuse you can't sign on from www.gmail.com. Gotta go through the school website. It does provide instructions on how to link to the Blackberry but it doens't work for the Torch because the option doesn't exist.
(Instructions)To set up the BlackBerry's email client with Google Apps email (IMAP), just follow these steps:
On your BlackBerry device, navigate to your home screenSelect the icon that lets you set up email (this can be called Setup, Setup Wizard, Email Setup, BlackBerry Set-up, E-mail settings, or Personal Email Set-up)Follow the setup instructions provided on your device to create a new e-mail accountBe sure to enter the following:Mail Server: imap.gmail.comUsername: [your full Google Apps email address]Password: [your Google Apps password]IMAP Port: 993Allow the system to add your account, but do not enter your Google Apps password into the utility boxes (this causes the system to default to POP3 instead of IMAP)Select NextSelect Next again (bypassing the 'Additional Information Required' section)Select your account type, then select Next.You may encounter a 'We were unable to configure...' error. Select I will provide the settings to continueSelect the option that mentions 'IMAP/POP'Select I will provide the settings..., then select NextSelect Set up existing email account...Enter your Google Apps account information here, with 'imap.gmail.com' as your mail serverSelect NextSelect Save
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Aug 26, 2010
where is the setting for controlling the auto signature on outgoing email? Every email that I send adds my name at the bottom. Can I turn that off/on or change the signature?
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Aug 16, 2010
Anyone else having problems? When i view an email
1. images are not automatically appearing (need to click get images)
2. the HTML emails are appearing too wide. I have to scroll to the right to see the other half of the email.
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Jun 22, 2010
Having problem by always getting this message:
Your BlackBerry Application Loader needs to be updated before your can continue. Do you want to update now? [Yes / No] .... and it's looping!
I click YES, and followed all the update steps until finish (even I restart my laptop to be safe), then when I wanted to use the Application Loader, it tells me again that it needs to be updated !!! on and on and on ... until I gave up.
Device: BlackBerry Storm2 9550
OS: OS 5
Desktop Manager: 5.0.1
Windows: Windows XP
Been searching the net and asking left, right and center but no one can give any solutions,
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Aug 19, 2010
I just picked up a Torch and my friend that works at AT&T sold it to me so I told him not to worry about setting anything up and I can do it on my own... I was wrong haha. Heres my problem when I go to set up my email it only give me a BES option and I don't see any option for BIS.
Any way I can get this to show up? I tried to use the universal search and it popped up but when I tried to click on it nothing would happen.
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Nov 14, 2011
Dear BB Support, I had to do a Security Wipe on my BB 9800 and now I cannot re-set all my email accounts. I don't use a Corporate Email Server and when I do try and set up my emails the answer I get is Problem With Network Server Try Again.
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Sep 4, 2010
I'm not able to zoom in on CNN either by double tapping or by pinching. Why is this? Just some pages won't allow it or what?
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May 6, 2011
I have a Torch 9800, however it cannot connect to our 3G network here. my carrier is Digicel PNG. I have already tried setting it to 3G but it does not connect
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May 19, 2012
why i can't use my trackpad? i went to the settings all i can see is trackball setting? why it happened? i just updated my device software version.
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Mar 3, 2010
since yesterday i`m unable to connect my 9800 with Desktop software. "uable to communicate" i try device update -> No updates found/needed i try update of device software -< one tim work, then never again. PS. taskplaner sync options are in v6.10 lightyears better!
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Jul 4, 2012
I have lost access to the phone on my torch 9800, have tried help and removing battery neither have restored the phone access. How do I get it back as I have two voicemail on there.
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Dec 7, 2011
unlock my Torch 9800,provider : AT&TEdit: Personal information removed (IMEI). At no time should you provide any personal information to any other community member. Check out the User Guidelines for details.
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Sep 6, 2010
I just bought a Torch, my first blackberry after coming over from an iphone btw, and i set up all my alerts to be what i want, but for some reason i get no alert when i get a new email from my gmail acct. It shows in the notification screen, but no sound or vibrate or led or anything and i have it set up the same but different tone for text.
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