BB Bold :: New Battery With Red Cross Not Charging
Oct 9, 2011
Bought my bold 2 a year back. Just bought a new battery for my Bold 2 (9700) with a 6 months warranty as previous battery used to drain out quickly. Tried charging but there is a battery sign with a red cross over it even after charging it for 3 hours. When I use my old battery, it is functioning well as before. What is the problem?
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Oct 17, 2010
My bold 9000 will not start up.When I insert the battery the red led start up with the normal boot indicator then it stays on with a empty battery sign with a red cross over it.The boot inicator boots up till a certain point and stays there with nothing happening further? I can not connect to the desktop manager either?
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Nov 20, 2011
So, I dropped my phone from a kitchen stool on to a rug.. Went to reboot it and got a blackscreen with a white battery and a red X going through it. Now, I was told it was my battery after much goolging.. I have 3 batteries at my disposale, all working at various strengths. None are changing the issue.So, Ive plugged it into my DM and it gives me 3 OS's to choose from when repairing. Ive chosen all three, with and without different batteries and no progress has been made.What can I do next? Surely my phone isnt broken from its softest fall yet?
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Dec 25, 2011
Just got a new bold 9900 today and when I put the battery in, the battery icon shows up with a red cros and an hour glass turning round and round? So frustrating, what does this mean? do I have a faulty battery?
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Aug 22, 2012
my 8520 stopped working around a month and a half ago maybe a little longer, it wouldnt charge when plugged into the charger, i tried a veriety of different things to see if it worked but nothing did, i have now bought a new battery for my 8520, before putting the new battery in, i decided to try and turn my phone on with my old battery in it, but had no luck. so i took my old battery out and placed my new one in and the red light came on in the top right corner, it then came up with a charging sign on the screen then a red cross appeared ontop of it, a loading bar then came on underneath it and it grew longer very slowly, so i thought i'd leave it to see if it needed time to charge and load, when i came ack to have a look at it after about 15 mins it looked exactly the same so i then tried turning my phone on/off bye pressing the red end call button, when i did that the battery with the red cross through went off the screen and then the word 'blackberry' in white writing appeared as if it was then being switeched on and then the little loading sign came on underneath, shortly after that it just went back
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May 22, 2012
When the battery is inserted the screen shows a battery with a red cross.
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Oct 2, 2011
my blackberry all of a sudden went blank and wouldnt turn back on, so i plugged it in to charge and have a red light for about 10 seconds then it goes off and I get a battery symbol with a red cross through it.
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Feb 9, 2011
I've had my BB Curve for about a year and a half now. Last night, I went to charge my BB after the battery had drained to find on the screen a drained battery icon with a red cross/line through it. I had reloaded the set up on my phone and it still does not work and it seems that the white loading bar under the icon still loads after it has appeared and stops at around 75%.Will a new battery fix this?As I have said, I have reloaded and wiped everything on my phone and I have also tried the 'take out the battery while it's charged, put it back in method', nothing happened.
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Oct 25, 2011
ive had a blackberry crbe for about 4 months it is brillaiunt condition , but all fo a sudden the phone switched off and now wont turn on . ive tryed charging it but all that comes up is a empty battery sign with a red cross i had it on charge all night and have tryed 3 different chargers and 2 batterys and still nothing ?
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Sep 22, 2012
I can't turn my phone on.For the last week, every time I plugged the charger in, the screen would go white, and then a battery with a red cross through would show up.If I removed and replaced the battery several times then eventually it would reboot, I took to a phone shop yesterday and they unscrewed the phone and re-screwed it together again, and the battery sign didn't appear again and appeared to be working fine again.However, last night I attempted to charge the phone again, and the battery sign appeared again and now will not go off. The phone is completely useless. I've tried a new battery, with no luck. What should I do?
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Nov 2, 2011
My blackberry torch got discharged yesterday and it wont just re-charge. I kept it overnight to charge but no joy, tried a different charger but no juice . After some fiddling I see the red light on the device when I plug-in my charger and see the lightning symbol for a few seconds before it gives way to an empty battery with a red cross. I have tried this procedure various times but no joy.
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May 4, 2012
my bb switched itself off and when i try and charge it the little red light in the top right comes on and then the screen displays a pic of a battery with a big red cross going through it? i havent dropped it or got it wet, it now wont charge or switch on
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Jan 28, 2012
My month-old Blackberry Curve 9300 won't turn on. I plugged it in - to the wall - to charge earlier today and at that point it seemed fine - when I went back to check it, though, the screen was blank with a red light. I've tried turning it on, but the loading screen comes up, loads a tiny part of the way, and then a blank white screen appears, then I get an icon of a battery with a red cross through it.
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Nov 29, 2012
My blackberry Curve 9360 isn't booting, it just place a battery icon with a red cross on it. I tried reloading the OS as suggested to an earlier enquiry but I was told no update is available for my phone and the problem has since persisted and I've not been able to use my phone for some days now.
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Oct 4, 2012
I left my phone in the rain and did my best at drying it out. On recharging the red light goes off after a couple of minutes and soon after a battery with a red cross icon appears on the screen .Does this mean the battery, phone and sim card are wrecked. Does the water short out the junctions on the processor, power management,screen etc? Can anything be saved?
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Jan 7, 2012
I just got my new torch 9860 and cannot turn it on - I have on the screen a battery with a red cross ! does that mean that the battery is out of service ?it seems that it doesn't reload / charge the battery !?
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Jun 3, 2011
I have a red cross on top of my display (left of battery)
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Jul 1, 2012
I have a blackberry 9300 curve. I checked my phone for the time 2 hours ago and realized that it was off. I tried turning it on by the button but that didn't work. Nor did taking the battery out and putting it back in again. I then tried to plug it int the mains and a red light flashed on it for 15 or so seconds and a empty battery sign with a red cross came on screen. I have left it to charge but I still cant turn it on. What can I do?
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Jul 8, 2012
So a few weeks ago my blackberry stopped working. I was on it one day on bbm and it died so when I got home I charged it up then went to turn it on but after 2 seconds of the rebooting screen a battery with a red cross appeared giving me the indication my battery was low I let the rebooting process continue but at about three quarters of the way through it froze, so I pulled the battery out after leaving it too freeze for over an hour and carried on doing that. It didn't work a few weeks later I tried it again it worked but then today it ran out of charge and when I tried to turn it on it does the same thing even know I have 100% charge as my other blackberry (which can only use facebook for some reason) said I had 100% in the status option screen.
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Oct 3, 2011
I am having battery issues . Yesterday once completely drained the battery took 9 hours to charge 95% and it wont charge after that and now for 2 hours I've put the phone on charging, its showing the same charge. I've even tried changing chargers, but no luck.. I've OS 7
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Jun 14, 2012
my battery charges stops at 49% and wont move on . please help . i am using bold 9000
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May 5, 2012
I can't seem to get by Blackberry to charge anymore. When I plug it in, it shows a battery icon with a lighting bolt through it - but it doesnt charge the phone.
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May 10, 2010
I have had my Bold for about 18 months. I bought it new from ATT. The only trouble I have had started about a week ago. My battery will not charge fully. It started off by doing this last weekend, never charging to over 60 percent. Most of the time it hovered around 20-30% (different after every battery pull). After several battery pulls, both plugged in and unplugged, I thought it was fixed. It charged fully and worked correctly for about 5 days.
Then this weekend it does the same thing, except it never got above 20%. A lot of the time it was in the red, sometimes enough that the radio would shut off. It was charging some because working with it plugged in last night, it never completely shut down.I wiped the phone last night and installed Willyboy 9000 v4.2 .610/.662/.664/.669 hoping that it was possibly some software problem. I like the OS, but it didn't help my problem. I had 5.0.0.592 when the problem started.
I went and got a new RIM oem battery from the ATT store today. This new battery won't charge past 50%. I have once again tried numerous battery pulls today with no improvement in the charging of the battery. As before, the little lightning symbol does come on indicating that it is charging. After the wipe and reinstall, I have not installed any third party apps. The battery, neither old nor new, does not get hot.
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Mar 12, 2010
Yesterday I got my first Blackberry. The Battery is still half full, but I need a USB modem tethering connection nearly every day for the next few weeks. That means I don't really have chance to run my battery dead in order to treat it right and get the best condition out of it. Is there any chance to disable the charging function in the desktop manager software, or enabling the tethering fuction over Bluetooth? Or is there no need to worry about the battery, when you charge it?
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Mar 8, 2012
Can I use the charger for my BB8900 for my BB9900?
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Dec 24, 2011
My Blackberry Bold shows the small letters CM over the battery icon when the charger is connected but it will not charge. I've tried removing the battery putting it back in, I've tried 3 chargers, but the battery just continued to drain until it finally went into red. I've been "googling" all day and cannot find any reference to what I'm seeing.
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Jan 23, 2010
I have a Bold 9000 & one month ago I have plugged it in to a car charger (not BB original one). In that moment the phone turned off instantly and when trying to turn it back on the LCD remained completely white. I could not make or receive calls, e-mail, etc., the phone was dead whit the LCD white.
when I got home I plugged in the AC charger & the phone started ok. Now if I charge it fully I can use it for one day, or half day if it is very intense used. If the battery goes bellow 75-80% & I access basic functions (e-mail, sms, browsing) in 1-2 mins the LCD goes white & the phone is dead. Basically I need to keep the battery level higher than 80% in order to make sure I can use my phone.
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Sep 20, 2012
Ive had my bold 9790 a few months now, but recently the touch screen facility no longer works and the charger falls out of the bottom of the phone and you have to wrestle with it to take a charge! I went to my provider and they said i must backup my phone< which i have no idea how to do! T mobile just assume every one is a techno genius and their customer service sucks!
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Feb 6, 2012
i been charging the battery for 5hrs it always never full & struck @ 95%. any other way can help? of does it mean that's problem with the phone?
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Aug 24, 2010
I updated my Bold 9700 OS to 5.0.0.862 about 2 weeks ago. Everything was working fine up until Saturday, charging 1 minute then the next nothing, tried wall charger, car charger and also through the computer...nothing . This is the message the phone displays "The charging source connected to your Blackberry device cannot charge your battery."
The lightning icon is there but the battery level does not increase.I cant downgrade the OS since the computer doesnot recognize the device, I constantly get an error message. "Usb device has malfunctioned."
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Feb 1, 2010
I jsut got a new battery because my last one did this. and i went to bed i left it pluged into the wall charging and i turned it off. the leds were blinkin yellow dunno if thats normal nvr doen this before. and when i woke up i cant get the phone on and all i can get is battery blue charging symbol. Ive tried taknig it out and waiting 30 seconds while its pluged in and hasnt done anything. any suggestions?
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