BB Bold :: Email Setup Menu Does Not Respond On 9790
Aug 19, 2012
I have upgraded my Bold 9790 OS7.0 to OS 7.1 recently. What I noticed was that since then, I cant set up any new email or modify any of the existing ones. Whenever I get to the setup Internet Mail Account menu, it just would not respond or go any further. Only Enterprise Account menu would response which I am not interested in.
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Sep 25, 2011
After changing one of the my email account passwords, I tried to update the info in the set up area but the 'email account' icon doesn't respond (all the others do). I've tried switching off and on and taking out the battery.
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Nov 26, 2012
I cant seem to set up my emails on the phone it wants me to activate my enterprise account, I dont know what this is, all I want to do is set up my hotmail account with the phone but there is not an option to do this.
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Oct 11, 2011
Blackberry Bold 9900
I have recently done a device switch to my new BB and two email accounts were part of the switch transfer.
One works fine, however my gmail acount has not been receiving messages. When I go into setup email I constantly get 'Cannot connect to server' and then it exits back to the setup menu. This means I cannot edit any email profile I have. Removing the battery and restarting has no effect.
Any way to delete the offending email account and re-add or getting it working.
Email Setup app 7.11.0726.1505
All apps ar eup to date
Free Memory:176963477 bytes
OS7.0.0 Bundle 1465
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Jun 1, 2012
i am currently using Blackberry 9790 and i am having trouble in finding the "Email Accounts" menu in Setup, it is just not there.i was using the 7.1.0.523 then i upgraded it to the latest OS 7.1.0.746 the menu appeared after I upgraded it at first but after I restarted the device it was gone again like before.
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Apr 28, 2012
I am getting error as "invalid email address or password" when I am trying to setup gmail on my phone.
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Apr 27, 2012
trying to set up my aol email on my phone. When trying to set it up it takes me to enterprise authentication and does not give me any other options and obviously does not recognise aol details.
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Jun 1, 2012
setting up my email accounts at a new Bold 9790. Somehow I only get the enterprise account option on the email screen. There is no official BB dealer/service in Greece and my service provider is not to be trusted with help any longer! In the past few years I even have to buy my BBs from abroad. need to use it the email app on the phone ASAP?
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Jun 12, 2012
I want to stop for sometime forwarding the emails to my handheld. Is that possible? How to do it? I am on BSNL carrier, using 399 plan (email + internet).
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May 5, 2012
I have just bought a 9790 and can not set up email. It only asks for enterprise account information but I don't know what that means. On my work blackberry I was able to easily set up both my personal AOL and hotmail accounts but I am not being given the option with my new phone. Can anyone help please, I'm getting very frustrated with not being able to find a blackberry technical support service or helpline!
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Feb 15, 2012
Just bought a new Blackberry Bold 9790 and cannot seem to update it to 7.1. Also cannot seem to get my email accounts to activate. What should I do.
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Nov 22, 2012
out of a sudden..my bold 9790 switch itself off...then when i tried to switch it on again, it won't start..i've tried charging the battery and few attempts to switch it on by pressing the power button, it just would not start...then i tried to connect it to my Pc usinf blackberry desktop, i would not detect.
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Jul 14, 2010
I need some help setting up my Blackberry Bold 9000. I bought it off of Ebay and I have already wiped with memory. I need help setting up my email account and all of that stuff. When i try to set up a personal email address the only option I get is for setting up a Work email. This is what it says "I want to use a work email account with a BLackberry Enterprise Server"
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Feb 27, 2010
I'm trying to set up my personal email on the 9700, but it seems that i have only one option, Blackberry Enterprise Server option. Is that suppose to be that way? I don't seem to have the " I want to create or add an email address" option.
Im using a Bold 9700, v5.0.0.442(Platforms 5.1.0.121)
Carrier: M1(Singapore)
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Nov 23, 2011
I cannot setup email in my curve 8520 as it doesn't have email setup option
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Oct 25, 2012
Have setup Email on the Bold 9900 to access Yahoo Email. access to the Inbox is working fine. How do you access the other folders in the Yahoo account?
I have my incoming Yahoo mail filtered to different folders, so I have new mail in different folders, which at present I can't see on the Bold.
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Apr 29, 2012
When opening emails I have no menu functions, when pressed the menu button returns me to home Page. All other menu functions seem to work OK
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May 27, 2011
One of my email icons are not showing up on my home screen nor on my menu screen when i press "show all" applications. I've tried taking the battery out for 30 seconds, finding service books (it won't let me send), and i've tried checking if it was hidden, but i didn't know how to check that on the 9780. I've tried looking it up and every post says "from the home screen, press menu and then show all" but there is no regular menu option nor is there a show all.
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Nov 2, 2012
I ran over my Blackberry 9300 with my wheelchair! Bought a Blackberry Bold.I am trying to set up my email but it doesn't work because "there is another blackberry with the same email address,etc". What do I do?
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Feb 3, 2012
everything was fine until this morning. after syncing my bb bold 9780, they prompted me to update my blackberry system software. after i have done so, the phone did a long "reboot" and i realised after that all my email accounts are gone. and i have to set them up again.
however after i go to SETUP, i click on EMAIL ACCOUNTS and then INTERNET MAIL ACCOUNT, it goes back to the SETUP page, every single time. And when i select Exit Setup, the phone freezes. When it freezes, i will take out the battery and try again but the same thing happened every single time!
was it something to do with the software? and more importantly, can anyone tell me what i can do to set up my email accounts?
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Jun 20, 2010
Im in South Africa, got a 9700 from Nashuamobile, using the MTN network.My contract is only beginning from 01 July.I want to setup my current email adress on the phone like it is currrently on my N95.However it seems it will not be possible without the Blackberry service been activated?
So if this is the case, then my question is that the will it be impossible to have my email working on it without the BIS or BES service? How can this be possible? I thought I have the option of taking the BIS service or not?I suppose its the same in all countries , nevermind the ISp or Carrier?
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Dec 29, 2011
My Email Accounts Icon will not open under Setup on my Bold 9930. Neither the push-to-touch or the hot button will open this set-up Icon. All other set-up Icons work okay. I've completely removed the battery and SIM card, but the problem remains.
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Jul 16, 2012
I need to remove an old email address and I can no longer get into the email setup area.
I go to the setup on the main screen (the phone with the green gear) and I can see under set up the little icon for Email Accounts, but when I click on it nothing opens up. I can click on other icons (i.e. Wi-Fi) and the set up screen opens for them, but not for the email accounts.
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Jul 17, 2012
I already had an email account on my bold 9900 but recently i changed my password and now bb email wants me to go to setup and verificate my new password. The problem is that whenever i go to setup and click on email account and then Internet Mail Account nothing happened. It's not responding, and i can't do anything about my email, delate it, nor add new one.
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May 18, 2011
I just bought a new bold 9780 that comes with OS 6. I have already setup an email account and downloaded the new setup app that was prompted once opened the first time. For some reason, the email setup application initializes by it self without me clicking on it and it keeps popping up once in a while. This happened on my torch as well.
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Sep 30, 2012
Getting email setup error
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Mar 2, 2012
how to setup my email accounts? Everytime I click on the Email Accounts (under setup), I nothing happens. I can't even see the enterprise setup which I use to. I've had this on previously on Rogers and now just changed over to Fido.
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Oct 20, 2011
On both my 9930 and 9850, with the new software Sprint rolled out, I did a clean install (as I always do every now and then). When trying to setup e-mail (going to Setup > Email Accounts) does not put me into the Blackberry mail setup application anymore. It takes me directly to the web based Sprint BIS website. Is this a bug? If I setup my email this way I cannot do calendar or contact sync. e.
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Feb 4, 2012
i just started using bold 9900 and i want to set up my mail. the problem is when i want to setup the email it will always ask for enterprise activation. i want to setup an internet mail. i look up a video by vodaphone in Internet and the setup is different than mine.
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Nov 9, 2011
One of our clients recently changed from Android to the new BB Bold 9900, but we can't seem to get any exchange email to work. I believe the problem lies with the setup requiring OWA address, while our OWA is only internal only.With Android, all we had to do is put domain, exchange server and username. Is there hope still? Perhaps a thirdparty app?
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Jun 7, 2010
i just got my bold and when i try to set up my account it says connecting to email settings then says the app has encountered an error and cannot continue.. I have a att unlocked, please help!
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