BB Bold :: Can No Longer Get Into Email Setup
Jul 16, 2012
I need to remove an old email address and I can no longer get into the email setup area.
I go to the setup on the main screen (the phone with the green gear) and I can see under set up the little icon for Email Accounts, but when I click on it nothing opens up. I can click on other icons (i.e. Wi-Fi) and the set up screen opens for them, but not for the email accounts.
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Jul 14, 2010
I need some help setting up my Blackberry Bold 9000. I bought it off of Ebay and I have already wiped with memory. I need help setting up my email account and all of that stuff. When i try to set up a personal email address the only option I get is for setting up a Work email. This is what it says "I want to use a work email account with a BLackberry Enterprise Server"
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Feb 27, 2010
I'm trying to set up my personal email on the 9700, but it seems that i have only one option, Blackberry Enterprise Server option. Is that suppose to be that way? I don't seem to have the " I want to create or add an email address" option.
Im using a Bold 9700, v5.0.0.442(Platforms 5.1.0.121)
Carrier: M1(Singapore)
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Nov 23, 2011
I cannot setup email in my curve 8520 as it doesn't have email setup option
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Oct 25, 2012
Have setup Email on the Bold 9900 to access Yahoo Email. access to the Inbox is working fine. How do you access the other folders in the Yahoo account?
I have my incoming Yahoo mail filtered to different folders, so I have new mail in different folders, which at present I can't see on the Bold.
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Nov 2, 2012
I ran over my Blackberry 9300 with my wheelchair! Bought a Blackberry Bold.I am trying to set up my email but it doesn't work because "there is another blackberry with the same email address,etc". What do I do?
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Feb 3, 2012
everything was fine until this morning. after syncing my bb bold 9780, they prompted me to update my blackberry system software. after i have done so, the phone did a long "reboot" and i realised after that all my email accounts are gone. and i have to set them up again.
however after i go to SETUP, i click on EMAIL ACCOUNTS and then INTERNET MAIL ACCOUNT, it goes back to the SETUP page, every single time. And when i select Exit Setup, the phone freezes. When it freezes, i will take out the battery and try again but the same thing happened every single time!
was it something to do with the software? and more importantly, can anyone tell me what i can do to set up my email accounts?
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Jun 20, 2010
Im in South Africa, got a 9700 from Nashuamobile, using the MTN network.My contract is only beginning from 01 July.I want to setup my current email adress on the phone like it is currrently on my N95.However it seems it will not be possible without the Blackberry service been activated?
So if this is the case, then my question is that the will it be impossible to have my email working on it without the BIS or BES service? How can this be possible? I thought I have the option of taking the BIS service or not?I suppose its the same in all countries , nevermind the ISp or Carrier?
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Dec 29, 2011
My Email Accounts Icon will not open under Setup on my Bold 9930. Neither the push-to-touch or the hot button will open this set-up Icon. All other set-up Icons work okay. I've completely removed the battery and SIM card, but the problem remains.
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Jul 17, 2012
I already had an email account on my bold 9900 but recently i changed my password and now bb email wants me to go to setup and verificate my new password. The problem is that whenever i go to setup and click on email account and then Internet Mail Account nothing happened. It's not responding, and i can't do anything about my email, delate it, nor add new one.
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May 18, 2011
I just bought a new bold 9780 that comes with OS 6. I have already setup an email account and downloaded the new setup app that was prompted once opened the first time. For some reason, the email setup application initializes by it self without me clicking on it and it keeps popping up once in a while. This happened on my torch as well.
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Sep 30, 2012
Getting email setup error
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Mar 2, 2012
how to setup my email accounts? Everytime I click on the Email Accounts (under setup), I nothing happens. I can't even see the enterprise setup which I use to. I've had this on previously on Rogers and now just changed over to Fido.
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Oct 20, 2011
On both my 9930 and 9850, with the new software Sprint rolled out, I did a clean install (as I always do every now and then). When trying to setup e-mail (going to Setup > Email Accounts) does not put me into the Blackberry mail setup application anymore. It takes me directly to the web based Sprint BIS website. Is this a bug? If I setup my email this way I cannot do calendar or contact sync. e.
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Feb 4, 2012
i just started using bold 9900 and i want to set up my mail. the problem is when i want to setup the email it will always ask for enterprise activation. i want to setup an internet mail. i look up a video by vodaphone in Internet and the setup is different than mine.
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Nov 9, 2011
One of our clients recently changed from Android to the new BB Bold 9900, but we can't seem to get any exchange email to work. I believe the problem lies with the setup requiring OWA address, while our OWA is only internal only.With Android, all we had to do is put domain, exchange server and username. Is there hope still? Perhaps a thirdparty app?
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May 2, 2010
My Verizon Blackberry 9650 is no longer able to connedt to email.I havespent several hours with Verizon Service, who was not able to fix it, and whoconcluded that my email account info on the Blackberry servers was somehowcorrupted.They recommended I contact RIM.Software version is6.0, bundle 3084 (v6.0.0.719, Paltform 4.4.0.560). My device is set up as a single-user, non-enterprise unit, sync'ed toOutlook 2007 on my home desktop via USB cord.
I upgraded the OS as recommended by Blackberry Desktop Software, but gotan error - white screen crash and Error #507.I went onto the Blackberry site andfollowed the instructions, then restored my data from my BlackberryDesktop Software.Now the phone appears to work but the email account is gone.[SETUP] [EMAIL ACCOUNTS] won't even respond to a click - dead, nothing.The Verizonpeople did a Security Wipe, but no improvement - the device seems to be init's original state, but it won't get into email.Verizon basically gave up, said to call RIM. RIM doesn't help, they won't respond.I have been a loyal Blackberry customer for many years, since my 8800.
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Oct 9, 2012
I switched on the weekend from a company phone to my own phone. At the dealer, they used the BB desktop SW to move across all information from the previous phone to the new one. Everything moved across well, except my Blackberry email address. I have been able to set up a Gmail account no problem, everything works fine, but I can't get the Blackberry email address [URL] to work successfully. It is a valid email address, as I was using up until a few days back. I have tried adding the email address manually, but it claims that either the email address or the password are incorrect. I tried requesting a new BB email address, but used the same one, and the response came back that I can't use that address as it is already taken (I know - it's mine). I have a support call in and spent almost 2 hours trying different things with them, but so far no success.
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Jun 7, 2010
i just got my bold and when i try to set up my account it says connecting to email settings then says the app has encountered an error and cannot continue.. I have a att unlocked, please help!
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Jul 14, 2010
My phone only shows one option: setup a work email account? Why? Has anyone experience this? Actually I bought this phone used, now I'm scare I got ripped off.
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Jan 22, 2010
I have a Bold 9000 and I just installed OS5.0(leaked) I went into setup and there is no email setup option?What can I do? All my email inboxes from the backup of the device are already there but I was just wondering.
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Jun 8, 2010
i just purchased a bold 9700 and i was trying to configure my personal email accounts. however, under settings -> setup wizard-> email setup, i only have the option to use "i want to use a work email account with a blackberry enterprise server", and nothing else. i viewed setting up personal email Internet video and from the user menu, there seems to be a possibility to select "personal email" setup where gmail and hotmail can be configured.
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Jun 10, 2010
Every time I try to set up an email address, it does not give me the two options (i.e I want to create or add an email address or I want to use a work email account with a BlackBerry Enterprise Server). Instead, it only gives me the "Work" email option. This means I cannot setup Instant Messaging or anything.
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Mar 8, 2010
I just got my BB9700 yesterday. I wanted to set up my email account and encountered the following problem:There is no option to "I want to create an email account" in the set-up wizard.In the email setup wizard, I only have the option to "I want to use a work email account with a BB Enterprise Server", and it does not work for my email accounts.
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Jul 10, 2010
When using the Setup Wizard, and selecting Email Setup, I am only faced with the one option of using aan account on the Blackberry Enterprise Server.How do I set up an Internet Email account ( POP or IMAP) that is not BES?All google searches I have tried indicate that I should be faced with altermatve options.
Using BB Bold 9700
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Jan 15, 2010
I bought an unlocked Blackberry Bold 9700 (original carrier is rogers) through Ebay to use it with my pay as you go Fido plan. My main reason to buy this phone was to be able to browse the internet and check my email in wireless hotspots ( I am a student so wireless internet is openly available at the university). However, under email setup the only option available to me is the Blackberry Enterprise server, I apparently should have a 'personal email setup' but it is not available. I did a lot of research on the internet and this forum but could not find a solution to my problem. I would be very grateful if someone can provide me with some answers. I also contacted the person whom I bought the phone from and apparently he does not have the answers either. Tried calling Fido and they did not offer any support as the phone one was not bought from them.
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Mar 16, 2010
Last week I bought a Bold 9700. I put in my SIM card and set up our 4 email accounts. All working fine. My husband has just gone aborad on business so has put his SIM card in it and is having problem downloading emails. I have bought another Bold 9700 for me so that we have one each now. Can I set up the device for the same 4 email accounts, so that we both have access to the accounts from our own device.
Also does he need to go through blackberry registration with his sim card so that he can access emails. As the device he is now using was originally set up with my sim inserted. He is abroad at the moment and is frantic that he may not be able to access his emails!! He is a bit of a technophobe, but from using the Bold 9700 with my sim card in he had no problem and found it very easy. Where have we gone wrong....
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Feb 19, 2010
My Bold 9000 will not setup email. The only option showing in setup wizard is to use a work email account with BES which I do not have or want. I want to setup the email to be accessed by WiFi and not the phone. How do you do this? Thank you very much.
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Dec 14, 2011
When I go into setup on my Bold 9700 mand I click on Email Account I get through to "select the type of email account" and when I try to select "Internet Mail Account" it kicks me back to the Setup menu.
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Jul 25, 2011
I have just installed the latest update for my Bold 9780 from the Blackberry site. The version now shows 6.0, bundle 2647. I do now encounter a problem. When I access the email setup the device freezes and I can't exit that page anymore. The device has to be turned off, then back on. I did not have this problem prior to the update. Everything else appears okay.I am on the German Telekom network.
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Nov 29, 2012
how to setup my office email account. I can't proceed when I tried to do this with my BB.
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