BB Bold :: 9900 Trackpad Not Responding
Aug 29, 2012
At the moment I have 7.1.0 but does 2061 on orange, recently updated, I did a battery pull but no change, and all my apps are up to date. Before the update I was having trouble with my Trackpad, so I deleted the social feeds and blackberry messenger as an attempt to improve the battery, the battery did improve and so did the problem with the trackpad. But when I did updated my phone software blackberry messenger had come back and I was unable to delete it and then the trouble with the Trackpad started again. If that is the trouble how can I delete it so I can use the trackpad again?
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Jan 5, 2012
my trackpad on my bold 9900 is not responding to swipes at all, i have adjusted the sensitivity, tried many battery pulls, tried wiping it with paper (suggested by someone on Internet) but nothing is happening, i would say that it is a hardware issue as nothing has been changed in relation to the software and the touch screen is still responding fine.
i can press the pad down and it works, but not to any swipes
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Aug 8, 2012
The trackpad is not responding. Before I went to bed it was working just fine. When I woke up it just doesnt respond, everything else seems to be working just fine. What can I do?
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Apr 22, 2012
99% of the time my trackpad wont work.
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Sep 10, 2011
I have a Telus unlocked Bold 9900 which I am using on Bell. The phone works fine for different lengths of time, and then out of nowhere the trackpad will scroll on its own. Usually up to the top repeatedly, nothing will stop it. A battery pull usually puts it straight for a little while. I read on Crackberry of similar problems, I find if I clean the trackpad it seems better for a while. Is this a software issue or hardware issue? How can I fix it.
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Apr 20, 2012
Ever since I first got the 9900 is had some weird issues. The trackpad would occassionally stop working and only the press button function would respond. I i navigate to the settings the trackpad option now reports trackball, but this is not always the case.Now I'm getting the trackpad failing more often than ever, and also the phone also goes into a very slow unresponsive mode, it now takes me a few hours of repeatedly pulling the battery until it boots back into a functioning phone. if the battery pull fails it can take between 2-10mins to boot. If its works then it take <2mins. But the success rate is not worse every time the phone fails.
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Mar 3, 2012
I have a BB9900 and in the beginning it was able to respond and go into sleep mode when its place inside the holster. However, recently it started to stop responding to holster.
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Jul 16, 2012
My Blackberry randomly stops responding on different applications, and then i have to hold the menu button and switch to a different application, and i won't be able to use the un-responsive application until the blackberry is given a hard reset. Also during this time, my BBM will mess up, It won't show me peoples display pictures, it will show that their there when im in a conversation or over their name, but as soon as i go onto their profile or enlarge their image it will freeze, it will not let me send or recieve BBM messages during this 'phase' either, I've tried reloading the OS but that won't work either for some reason.
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Nov 1, 2011
I am facing the same issue on my 5 day old 9900. The touch screen just stopped working on the 2nd day & it has come up since then. I have tried the following to correct the issue but, no success:
1. Cold Reboot (Pull battery when device is on)
2. Simple Reboot (Pull battery when device is OFF)
3. Remove battery then, SIM & SD Card, plug in battery then pull it again & put everything back in
None of these worked, my OS version is v7.0.0.261 Bundle 1346 Platform 5.0.0.464 Should I update my phone software? Each time I try to check for an upgrade it says you have the latest one.
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Dec 29, 2011
My trackpad on my Blackberry 9300 is not working, I can not go; up, down, left or right and I can not click on anything. I have reset my phone countless times.
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Jul 13, 2011
The screen is frozen, but the phone responds when it is closed. I hear the trackpad, but it doesn't move, nor do any of the keys work. I have removed the battery - left it out overnight, still won't respond.
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Mar 21, 2012
I've had a big problem using my 9900 in bright daylight outdoors, I'm not 100% sure if it's due to heat, or the bright light, but the menus keep going up by themselves to the point where it's very hard to use the phone. I can control the menus by using the touch screen, but it's very difficult with the trackpad because they just keep going up.
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Nov 7, 2012
My Blackberry Bold 9900 is not turning on.Details: A battery pull has not fixed my problem.I tried using another 9900 battery, however it did not work.My battery does not work on other 9900 devices.There are no signs of moisture, nor has there been contact with water.The LED light doesn't show, nor does anything on the screen.
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Sep 28, 2011
I have a Curve 9300 with OS 6. I cannot return the device to the original retailer (out of warranty).This is kind of what happens.
1.)Trackpad stops scrolling after backlight switches back on. After waiting 10 seconds it works ok
2.) After an hour or so the trackpad stops scrolling entirely. The "push button" of trackpad still works though.
3.) I hard reset the device. Trackpad stops working entirely (doesnt scroll and pushing it as a button does not work either)
4.) I send phone in for repairs.
5.) If it works after "cleaning and reseating trackpad" my phone works fine for a few days. Then problem starts all over again.
6.)If cleaning does not work, they replace my trackpad. This usually works for a few weeks to a month. Then the problem starts all over again?I am getting sick of having the phone getting sent in for the trackpad to just be replaced again and again.
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Oct 6, 2012
for the trackpad, 2 functions: cursor & as press button. right now the cursor function is not working, no reaction at all. but the press function is still here. can i certify the trackpad is dead already? Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.
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May 19, 2012
I have Bold 9650 and the trackpad works when you scroll it to left and right. However, it can't be used as enter so I'm just using the enter on my keypad.
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Nov 19, 2010
recently my lock button at the top hasn't be working properly, it will lock, but then won't unlock until he 10th push. Also the trackpad sometimes does not scroll up, only left and right. Also some of my letter/number keys (all the ones under the trackpad) haven't been working the first time I press them! Also the camera button isn't working sometimes, it clicks to take, but doesn't do the first mini click to focus. And lastly my ALT button hasn't been working sometimes. I've done reboots and it doesn't help. The wierd thing is, all the problems are intermittent.
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Jan 6, 2010
Does your trackpad move down when you press the bottom of the trackpad? Once it's a bit downwards, I touch the top of the trackpad and it moves back in place.
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Feb 28, 2010
Just wondering why rim decided not to add any illumination to their trackpads?Is there a reason for this? I just got the 9700 the other day.. and I only noticed this when I was in a dark area last night and everything was lit up nicely but a dark spot in the middle.
Does anyone know if this is how all the future models will be like or do you think there will be added light to future models?only criticism i have about the phone... other then that its amazing
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Nov 6, 2011
So I woke up this morning to a perfectly working phone then about 30 min later the trackpad started giving me trouble. It wouldn't sense my finger as usual, it was very choppy and I had to repeat the movement multiple times before it responded. I tried a hard reset, increasting the sensitivity of the trackpad, and cleaning the track pad with no results. The only thing that works is to use some sort of fabric between my thumb and the track pad, then everything works perfectly.
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Apr 13, 2012
I have a Bold 9990 and suddenly my trackpad is no longer scroll rolling in every direction in the main menu, my lock button no longer worked . I am very careful with my phone and I haven't dropped it or gotten it wet at all. The weird part is that the trackpad won't scroll UP on the homescreen but it was working left and right...but not in the homescreen!!!I have done several battery pulls with no results.I
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Jun 8, 2012
I am using bold 9700 and my problem is trackpad doesn't working. I have done many ways but it still not working.
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Jul 15, 2012
My Bold 9780 started having glitches a couple of months ago. The P & del buttons started doin weird stuff then one night the phone switched itself off. I had to do the taking the battery out thing to get it on but it continued to switch off. I searched the net and found a solution. I took the battery out for a while then gave it a long 24hr charge. This got the phone working again. I still had a few problems with the p but nothing to serious. Over the last week the problem with the p started to happen again and 2 nights ago the phone switched itself off again. I did exactly what I had done before and it worked but once the phone is on I cannot scroll the trackpad on the main screen which means i cant do anything. if i push a few buttons i can get onto the search screen and get onto the menu where the scroll works but if i get into certain apps like messenger it doesnt scroll again. it also has been switching itself on and off again. when it first started i could still connect it to the desktop software, now i cant even do that.
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Dec 7, 2011
I have been having trouble with my trackpad since i downloaded os 6. The trackpad freezes on one icon or refuses to scroll. I end up having to reset my phone multiple times a day. I read online that if i downgrade back to os 5 the issue goes away. How do i downgrade using the blackberry desktop software? is there a better fix?
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Mar 5, 2010
i just got my BB this morning and was just playing around with the options. i set the trackpad to mute then i didnt like it so i changed it back to click. but now it doesnt have the click sound.am i missing out smth?
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Jul 6, 2010
When I press the trackpad it does not have a "click" sound though it works. Is that normal?
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Mar 9, 2010
So I had my bold for about 3 months now... I'm always constantly on it; always checking BBM's and text messages. One day I noticed that the cursor would move as I am typing a message. I was like wtf but I ignored it... then it kept happening and I noticed that this only happened when I was outside and had my phone out...
I tried using my phone under my desk lamp and there's nothing wrong it. It's something about the sunlight when I'm using my phone that makes the trackpad move in different directions.
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Aug 6, 2010
I've had my Black Berry Bold 9700 for a little over a month. During the first couple weeks, I didn't notice that my track pad didn't click. When I realized this I just ignored it because it didn't seem like such a big deal. Well fast forward a couple weeks to today, my phone's track pad has been double clicking with one press. Not only that the clicks have been getting worse and worse. Sometimes I don't have to press anything and it will click automatically. Within the past couple hours of this, it has gotten so bad my phone sent 13 of the same picture under 10 seconds. I took the initiative and took it a part to see whats going on, but nothing I noticed was the cause. Upon reassembling it, and starting it back up the problem is still there, and still getting worse. Ive had my phone for over a month so the warranty has expired. I also don't have insurance to replace the entire phone.
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Jun 4, 2010
Just curious if anyone else has an issue where the wind moves your cursor? My sensitivity is set at 70/70 which is the same as other people but they don't seem to have this issue.
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Dec 18, 2011
The trackpad on my Blackberry Bold 9700 works intermittently. I've:
- Updated the software OS 6.
- Done a hard reset.
- Done multiple soft resets.
I also tried cleaning the trackpad with paper (read somewhere that it's the oils on fingers that causes the problem).
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Apr 23, 2011
i've done the reboot by removing the battery, restored it and got a new trackpad that work for about and hour and its still playing up!
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