BB Bold :: 9900 - Menu Key And Track Key Not Working Properly
Oct 28, 2012
I've had my bold for just over 4 months now and in the last few days my menu key and track key aren't working properly. When I press the menu key it brings up my switch app window (I'm literally just pressing it, not holding it down for a few secs) and will do this 4 or 5 times before it brings up the options. Now my track key is going. I press it and it'll bring my options up. I can do this 3 or 4 times before it'll actually go into the icon or link that I'm wanting . I've tried the whole reboot with the phone on and it does nothing.
My last bold I had 19 months and did not once have a problem with it (other than the deep scratch I put in the screen!), 4 months with this and I can't even use the basic and most important keys on the bloody phone!
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Apr 24, 2012
This is my first time posting on here. My BB Bold's trackpad does not work on the main menu nor in Facebook or many of the apps (including the Market). I have to type in the app I want to go to then hit enter and the track pad works for that. My camera button (right side convenience key) is not working but I am still able to hit both buttons on it (meaning the focus button and snapping-the-picture button that is within the camera button)
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Mar 27, 2012
when i am taking pictures there is a thin black line coming across the screen. this only started occurring recently.
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May 10, 2011
not sure if there is a way of 'cleaning' the key pad on my 9900??When texting it is increasingly becoming a pain, especially the c and b buttons...they just don't seem to work everytime?
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Nov 2, 2012
over the past couple of months my media player displays the next track rather than the current one playing, and doesn't play playlists which is really irritating.
Model details:
BlackBerry® 9900
smartphone (3G, Wi-Fi)
7.1 Bundle 1149 (v7.1.0.342, Platform 5.1.0.276)
The music is held on a SD card.
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Jun 3, 2011
Been looking again at upgrading my 8520. I use it a lot for pictures, BBM, and using Vlingo a bit too now. But also for music, specially when in bed. I don't see any track change buttons on the device. If you are listening to music, specially at night, how do you quickly change track? I can do it without even looking at the phone on mine. How do you do it on the 9900?
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Feb 13, 2012
can't do anything with the trackpoad, select, scroll, nothing. dunno what the cause is. ive experienced this before and it sorta went away but now its reoccured for a longer period of time.
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Feb 7, 2010
I can't Zoom when using trackpad and also Volume up/down, Buttom 3 and 9 also cannot.I am able to ZOOM when I first bought it but then after that I can zoom 1x 2x anymore after 1 month of using.Can someone advise how can I set back the ZOOm function.I tried all OPTIONs field and still cannot.
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Oct 15, 2010
I bought naite from Fido, Canada. I realized that these options and menu are missing in device. I checked the manual and it says that it was there but I don't have any clue who removed these features from the phone. Instead of entertainment menu for instance I have Fido account thing whish ****** me off. So do you believe it was the phone company who removed the menu and those options? How can I restore it?
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Aug 25, 2011
My escape key (key one left of the hangup button) has a double personality.One minute it acts like it should and moves me back a screen.And the next it takes me to a screen that forces me to choose form an icon list that oly shows the programs/apps I have running at the moment.
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Apr 13, 2012
I have a Bold 9990 and suddenly my trackpad is no longer scroll rolling in every direction in the main menu, my lock button no longer worked . I am very careful with my phone and I haven't dropped it or gotten it wet at all. The weird part is that the trackpad won't scroll UP on the homescreen but it was working left and right...but not in the homescreen!!!I have done several battery pulls with no results.I
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Apr 17, 2012
Menu button is not working! works in the main screen but once I'm in emails or SMS it doesn't show up?
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Jun 16, 2010
After being upgraded to .732 for a while, I have come in to my first problem. My Bluetooth is not working properly. When I receive a call or go to make a call it won't let me, it just picks up and hangs right up. I have never had a problem with Bluetooth before. Does anyone else have this issue from Sprint .699 upgrading to .732? I don't know if I should wipe and reinstall or just go back to .699, which I didn't have any problem with anyway? Thoughts?
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Jan 5, 2010
I've been having issues with my alarm not going off in the mornings. The "Snooze", "Dismiss" window does come up but there is no alarm sound to wake me. I noticed that if I shut down the Bold, power up and reset the alarm it will go off, but by morning no sound. I overslept this morning because of it.
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May 3, 2011
After updating to OS6, the backlight keep going off after a few seconds even i set it to timeout at less than 25%. Another problem is when i use it for gps navigation, i type a new addresss i need to gets to and i display it on map, when i drive, the spot showing me is moving, however the map is not moving along with it, after a while it just goes out of the map. Anyway to get this working like before it was updated to OS6?
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Jun 17, 2012
I have my BlackBerry Bold 9700 for over 5 months right now. It always was working nice, till one day ago.The lock/unlock (mute?) button doesn't work properly anymore.I can lock my blackberry with the lock/unlock button (and the a/* key) but I can't unlock it anymore with the lock/unlock button. I've to reboot my BlackBerry Bold 9700 every time. My phone haven't got damage.
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Jul 1, 2010
It keeps telling me that the c: memory is full and that i should delete some items, however when i try to, there is hardly anything on the c:. Also the phone only works sporadically for about five minutes after switching on and after that the menu button and the touch screen do not work properly and i am unable to make any calls or texts, but can still recieve calls.
Also it is telling me that the sim memory is full and remains full despite deleting text messages. Has anyone else experienced such problems or know how i can fix these problems?
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Dec 1, 2011
I have the BlackBerry Bold 9900 and today for some reason it has completely gone mental. My bbms wont send, my texts are taking forever to send and I can't ring out?
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Oct 21, 2012
Is the Bold 9900 mic a unit that can be changed or is it on the main board?
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Sep 1, 2011
I have a problem my BlackBerry Maps Not Working. I have tried upgrade & downgrade But nothing change.
My OS : SK Telecom 7.0.0.353
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Aug 30, 2011
Got a new BB 9900 and cant connect to any of my emails or social networking. It says that i need to contact my provider.Done that and they dont know what the problem is or are taking forever to get back to me.I have reset the phone several times done the security wipe and nothing has worked. Also did the routing table and recieved the reg from RIM but still not working..
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Aug 29, 2011
BBM integration on any super app will not work on my Bold 9900. Its currently on OS 7.1 (1149) for the Philippines and BBM 6.2. This started when my device bricked and I had to reload the SW. It stops when verifying the app. Then after a few moments it would say that the server is unreachable. Which is wierd cause I've tried another device on the same specifications and it works. I even used my BB ID on the other device. Below are the steps I have taken:
1. Batt pull
2. Edited application permissons
2. Uninstalled and reinstalled the supper app
3. Uninstalled and reinstalled BBM 6.2
4. Downgraded to OS 7.0 (2395) for PH and BBM 6.1
5. Upgradeed to OS 7.1 (1149) for PH and BBM 6.2
At first I thought it had to do something with my BB ID. But i tried everything on another device and it works. I tried a different BB ID still no go. different SIM and BB ID no go. But everyting works on my other device.
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Aug 30, 2011
I have purchased a bold 4 9900 and switched device change from 9780 to 9900 through Blackberry Desktop Software. Since then App World application is not working nor is the Email Settings working. Even though on giving my passwords to Vodafone all mails are now working but not the settings if I have to edit them.
App World just shows a message Please Wait and the wait is endless and I have deleted and reinstalled App World Thrice on my phone and also rebooted it. S
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Apr 22, 2012
99% of the time my trackpad wont work.
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Aug 10, 2012
I have a blackberry 9900 and I bought it just a few months ago. Recently I have been trying to connect it with other Bluetooth devices but my device doesn't shows up in the ' search device ' list. I have turned on the discoverable setting.
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Oct 17, 2012
I was using my Bluetooth in the morning and all was working fine, but later in the day it wouldn't connect or detect. I have a bold 9900 and although I turn on my Bluetooth the blue led light doesn't flash. It says my Bluetooth is on but I don't think its working at all.
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Aug 23, 2011
Just received my new bold, the touchscreen briefly worked but now for some reason it won't work.
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May 9, 2012
I have a Blackberry Bold 9900 running os 7.1.0.284. It will not run WMA music files from my sdcard saying the it is an "unsupported format". These ran just fine on my 9800. A resync of these WMA music files from my computer has the same result. Has Blackberry dropped support for WMA? Am I forced to take the added step of converting to MP3? These are much larger files than MP3 and I am afraid that the greater compression of MP3 will cause audio loss.Why would files which worked just fine on a two year old 9800 not work on current hardware, such as the 9900 with the latest os?
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Jul 9, 2012
i bouht my bold 9900 7 months ago and for the 3rd time i have to repair it cause it shut down suddenly for no reason and doesnt start. I charge it, the red liht goes on then shut down. this is driving me crazy, wtf is the problem? most of the people i know who have the same phone have the same problem ,y u invented the phone if u know it doesnt work well? im switching to iphone, blackberry is full of **bleep**, u need 100 years to reach apple technology
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Dec 14, 2011
i have BB9900 but i facing a problem with the speaker for example : when call any one the other side hear noise like this water voice and i check with many phones the same problem so i want to know that proplem HW OR SW
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Aug 9, 2012
My one year old phone was sitting on my table half charged on stand by mode. Half an hour later I tried to check something but phone won't turn on anymore. No red light or anything.. Tried plugging the phone to a wall charger with and without battery for extensive amounts of time. Tried hardware button combos for resetting the phone but nothing works.. Phone just does not power on. Checked the google results and I've seen lots of posts about simmilar issues but without a solution. What's going on, did $600 I payed got wasted? Is there any solution to this, is it hardware or software issue? I wanted to post here on official forums.
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