BB Bold :: 9900 - OS 7.1 Emails And Call Logs Getting Deleted?
Feb 18, 2012
All my emails and text messages call logs get deleted after 30 days. however the SMSs stay forever. It was happening to me on OS7, I upgraded to OS 7.1 and its still the same.I tried the following,1. Setting the keep messages option in Messages > Options > message display to 'forever' , 180 days , 90 days etc.2. Battery pull for quite number of times3. Installed newer build of the OS.
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Jun 22, 2012
I have a Blackberry Bold 9780, after enterprise activation I have lost phone call logs and SMS.
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Jun 16, 2012
I am facing issue with my Blackberry Bold 9900, I have enterprise service enabled on my device, some days back i had an issue, while opening my message folder i was not able to see my emails ( it was only showing the Call logs) even from the text message menu it shows the call Log, i tried to change the folder view but was not able to do so. then i restarted the devic
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Jul 6, 2010
I am using e72 since 1 month. My phone call logs gets deleted automatically as the day starts. I have set the call log duration to 30 days. My phone software version is 031.023 date31/03/2010. Please provide the solution
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Jan 7, 2012
I am with Rogers and I started with the Curve-an awesome phone with no issues- then I bought the Playbook and it wasn't able to bridge so I upgraded to the Torch in August. The phone was such a pain, everytime I talked on it it would hit the speakerphone, so I gave it to my daughter a few months ago and bought the New Bold 9900 because I heard it was much better. So wrong. I am on my second Bold phone because it heats up and the battery doesn't last long at all.
Now I have had it freeze when I am typing, turning it on, scrolling, etc. It has now started erasing my emails on me, which I need for work and have now lost!!!! It randomly puts up this RIM error message. Rogers says it needs a task killer but I have no clue. I have bought Blackberry hones and Playbooks for my family and have been a loyal Blackberry user- laughing at my father and his inferior fruit phone and pad but I am starting to wonder. Is there something I can do
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Jul 6, 2010
I am using e72 since 1 month. My phone call logs gets deleted automatically as the day starts. I have set the call log duration to 30 days. My phone software version is 031.023 date31/03/2010.
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Dec 2, 2011
I started the contract in November 2011 with a Torch 9860.I had numerous problems with the phone freezing and randomly losing data such as texts, call logs and emails. In 9 months I've had 5 phones and 1 sim card change, 2 weeks ago BT changed the handset to a Torch 9810. The phone has worked fine till Friday when it started doing funny things like randomly receiving texts which were from old conversations. On saturday afternoon it lost all data by way of texts, call logs and emails that were over 24 hours old and in the last hour has lost everything over 6 hours old.I have all calls, texts and emails going into the messages list and have that set to save everything for ever so I can chose when to delete information.As I;m a consultant I need my call logs, texts and emails to work out my billing so this really is a pain.
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Oct 2, 2012
I've changed recently my last Curve for a Bold 9790 and I'm a little bit annoyed with the call logs which appeared in the messages application. How to selected "None" in the options listed, but it still doesn't work, event after rebooting the phone.
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Jun 29, 2010
I cannot figure out how to hide everything in my messages folder except call logs. Is this possible?
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Jun 7, 2010
I am in the process of buying a W595. The main thing that troubles me is a VERY short call history list. According to specifications this is 10 + 10 + 10 for received, dialed and missed calls. Is there a way to keep records of at least 100 or hopefully more incoming and outgoing calls?
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Oct 27, 2011
recently i noticed that call history was not available. I.e. Suppose if i dialed for a number and after one hour dialed for the same number, here noticed recently dialed showing but not history, how i can get call history for all call logs
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Aug 26, 2012
All e-mails sent to my e-mail addresses appear twice on my BB 9900. The same e-mail is received with a time delay of about five to ten minutes. How can that be fixed?
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May 9, 2010
I have checked my settings etc and my connections, but I am not receiving emails to my BB.
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Jun 14, 2012
if someone can help me on this one. This last week every once and a while when I send out an email from my bold 9900 it gets duplicated and is sent out twice. So for example if I send an email out to someone, that person would get that email twice.
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Mar 24, 2010
I got questions on Call Logs, Missed Call - If you get missed calls from the same number multiple times, you'll know the number of missed calls but only the details (Date/time) of the last missed call. If there a settings to see the details of all the calls.The same goes with Received Calls and Dialled numbers call logs, only the last is shown.
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Aug 15, 2010
why do my e mails get deleted on its own?. its a new phone &all settings are correct.
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May 18, 2012
My emails over 30 days are being deleted automaticallyFor my personal Gmail account on my BB, under Options, Message display and Actions, Days to Keep Messages, it's set to "forever".However my emails are only kept for 30 days, anything older would get deleted. I've tried changing the "forever" option down to 180, and 90 days, restart the phone, and change it back to "forever", however emails over 30 days are still being deleted.Does anyone else have this problem?I have 2 email accounts synced, the gmail one, and another university email (which oddly enough, does not have this issue)Btw I'm on a 9900 in Vodafone UKII was on 7.1.342 and eventually updated to .391 and the issue is still here
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Oct 15, 2012
So my boss tossed his phone at me chewing me out because it "doesn't work". I cycle the power and ask what's wrong, his phone will display that a new email has arrived it will download and it will read but once it is read the email disappears never to be found on the phone again. The message is still usable on the computer but for the phone it's 1 and done. I checked out the email options on both the computer and the phone and there's no auto archive to a pst or anything. I really don't want to reset to default because I'm sure there's "important" stuff on the phone that will lead to working over the weekend. The phone also will display missed calls (legit missed calls) but won't show who or when the call was missed.
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Jul 17, 2012
My 9900 stopped sending emails; now I receive a red X when I try to reply or compose an email?
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Mar 28, 2012
Spanish Vodafone changed my BB 3 times, 2 9800 and now I have the 9900 but the follwing problem is not solved:When outside of Spain, BBM and emails should work with a WiFi connection, with data roaming disabled. It does not work on the above mentioned BB`s. Wifi itself works fine abroad and there are no problems in Spain. If I change the sim card into my Storm 2, all works fine abroad.
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May 28, 2010
I had "Extended call logs" installed and it used to work fine. I could select the delete the calls from my call log. however after upgrading to PR1.2, when I tap on Ex call log, it seems to run for a while and comes back to the desktop.am i missing something? is there a new way to work with it?
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Mar 6, 2010
OK I had to call 911 last night for the first time on my new BB after witnessing a Hit & Run, and when later filling out a statement for the police, They wanted the time of the accident in my statment. Well i went to my BB to look up in the call Log to see what time i called, but the 911 Call dose not show up in the call log.
Is this normal? Is there another way to find the call log info for that call, or dose BB not keep records of it? I Just got my BB late dec so I'm still faiirly new to BB's
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Apr 15, 2012
I cant delete call logs. When i try to delete it show "Invalid Selection".
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Feb 17, 2010
I have my gmail account set up ages ago and was able to delete an email and it would ask me whether I wanted to delete it from the mailbox and handheld or handheld only etc .Recently , that option disappeared , the only option would be "delete" and "cancel" . My other email account is still running fine . I tried deleting and adding the email account again , sent service books , battery pulls , nothing is working . I made sure that the circle is shaded in when it says "sync deleted items."
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Aug 13, 2011
Recently I have been getting old deleted emails pushed to my handset. I always the same emails all the time. It is always all the emails from the 7th August 2011. I always delete from handheld and computer, but don't know why it keeps appearing. It happens atleast 3 times a day. Gets a little annoying.
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Sep 13, 2012
For the last few months, my sms and emails keep getting deleted automatically every few days. I am no sure if this has anything to do with blackberry protect which I have been using for sometime.
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Sep 15, 2010
is there any possibility of retrieving lost or deleted emails from my blackberry account? I tried RIM support & they said they have no way of doing this as the emails do not stay on there server at all. I have lost emails from Oct of 2011 that I had kept on my device. They were on my device as much as a few days ago, & now simply have vanished! I have not deleted them myself at all either?
Unfortunately, I have not backed up my device for more than 3 months ago & I had not saved the messages as I was n ot experiencing any email issues before. My email management settings are set to hold "Forever" as well? I am extremely puzzled with this situation that I could have prevented.
I am with Bell Mobility in Canada (province of Ontario) & I was wondering if there is any other solution that any of you techies out there might now of? Is there any software or company that any of you might be able to recommend to assist me?
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Oct 18, 2012
I've suddenly stopped receiving emails on my Bold 9900 (3 accounts: Hotmail, Gmail and a school email). I'm not too sure when exactly it happened, but if i'm not mistaken it was soon after I set up my email accounts on my Playbook. I've tried all the common solutions like sending the service books etc.
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Jan 28, 2010
all my sms/call logs has been deleting by itself everyday this past week how can i try to fix it?
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Aug 12, 2012
I hate having my email in the message center so I deleted it. The only other option is to add sms/mms which I already have a sms/mms on the front page of the blackberry. So how do I add my call logs? I dont know what else to add besides that if thats not possible.
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Apr 3, 2011
I own a Torch 9800 and since yesterday, the missed call log won't clear. so everytime I need it to clear, I need to pull out the battery, put it back i, however, as soon as I get another missed call, the same happens, i.e. I have to pull out every time I get a missed call for it to clear.
Carrier: MTN South Africa6.0 Bundle 695 v6.0.0.246 Platform 6.4.0.105
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