BB Bold 9700 :: Wireless Is Acting Up - Can't Retrieve Emails / Internet
Jan 12, 2010
I'm on my 2nd Bold 9700 in 4 days... The wireless connection is working fine outside and in some parts of my work building..but not in my office... Talked to our IT group and they don't get why i wouldn't get wireless because we have "booster's" through out the facility.I went from a bb 8703e (which i had no issues with for 3yrs) to a bold 9700 _ love the phone but not if i can't retrieve emails, internet..etc.
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May 30, 2010
When I connect other BB, I can see in the DM that there is a 6th icon called IP modem to connect as a wireless internet IP modem, but how come in my 9700 I can't do that?
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Jan 13, 2010
I got a new BB 9700 Bold yesterday and having problems with setting up the sync for the calendar and the contacts which are on my outlook. My hotmail email accounts are working okay. The outlook is on my PC and is the front face for my hotmail accounts.
When I go in to the BB Desktop device manager - version 5.0.1 (latest version) , I go in to the configure option on the left and it lets me click on calendar> then I select outlook and it then lets me select 'finish'. However at this stage an error box flashes up saying 'no available message stores'.
In addition when I check the wifi config on the calendar and contacts icons on the BB device it will not let me select yes on the wireless connection for them.
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Mar 29, 2012
I dropped my bold in the ocean today, it was washed around by the waves a bit lol. My sim and mem card are working fine in a bb pearl. The bold is drying out in a tub of rice. I desperately need to access the emails on my bold that I had sent and received and we're in my inbox. I was hoping they would appear when setting up my pearl but only new emails have arrived. Can anyone help me? The documents I need are to and from my lawyer and as much as I know how stupid I am not to have them backed up, I have a lot riding on their content.
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Sep 3, 2010
I have Outlook 2007 on my desktop computer and use BT as a service provider and for my email, my Blackberry supplier is Vodafone and I use BIS.I have noticed that if my Blackberry receives an email first I don't get the same email delivered to my desktop. If my desktop gets an email first then the same email will be delivered to my Blackberry. I was happily deleting emails from my Blackberry thinking I would have them all on my desktop but I now find I have to check what emails I have on each before I delete anything. Is this an issue that anyone has come acrosss before and how do I resolve it apart from synching the Blackberry and desktop?I'm often away from the desktop which is why I bought the Blackberry in the first place.
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Jan 6, 2010
I'm running .400 and I cannot figure out why my Gmail doesn't forward to my BB emails sent to myself. If I'm on my PC and I compose a message to the same email address I'm writing from, which is connected with my BIS, the email doesn't appear on my BB ever.In Gmail, I have forwarding disabled but POP enabled.
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Jul 1, 2010
Its been a while since I posted on here but I woke up this morning to a phone call and while trying to talk to the person on the other end my blackberry kept thinking I was plugging in and unplugging a wired headset making it impossible to communicate. When I actually plugged in my wired headset it worked fine but from then on any calls without the headset have the same issue.
I don't know if it has anything to do with it but I recently updated a ton of system and user apps however the phone was working fine until this morning.I've done a battery pull, blown compressed air into the audio jack itself, I've restored the phone in desktop manager, and I've even taken the phone apart and made sure the contacts for the audio jack weren't obscured but to no avail.Do you think this could be a hardware issue with the jack or is it more likely to be a software issue? I'm thinking hardware considering it works fine with the wired headset in place
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Mar 23, 2010
I've had my BB 9700 for just over a month now, without having any issues whatsoever with the handset, my 9700 refuses to connect to my wireless home network, it finds the network, acquires an IP address, a displays the signal strength and connection speed , but looking at the Wi-Fi diagnostics on the BB there seems to be a problem with the Infrastructure, it attempts to connect and continuously fails.
I am using a Netgear DG934GT Router, running Firmware 1.03.23, all my other wireless devices (laptop, iPod Touch and PS3) connect fine to the wireless network, I have tried restarting the BlackBerry, and the router, this doesn't seem to solve the problem, I've also removed and re-added the wireless network to my BlackBerry, this has not solved my problem either. I am on T-Mobile and the BB is not unlocked or anything of that nature.
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Apr 29, 2010
How do I retrieve my lost BBM icon? I still have the ability to do BBM instant messaging. The icon does not appear in my instant messaging folder so I am unable to move it to my home screen.
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Sep 21, 2011
ever since I installed the new facebook app on my blackberry bold 9700 the I can not check in on "Places" I also am having trouble with the new blackberry apps. I installed the new app last week and now the apps page is blank!
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Aug 16, 2010
What is the easiest way to tether my berry to my laptop? I am a small business owner, and I often do work late at night in my truck, with no access to WiFi. I remember a long time ago seeing a thread on it, but I recall it being slightly complicated/using commant prompt.
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Jun 15, 2010
I recently moved and since then, I am experiencing now signal at my new house. I called TMO several times and they have issued several work tickets, all coming back saying there was a problem with the towers but has been resolved. I am still experiencing the same problem.
I was informed that I could get a wireless router for my home so I would get great signal. i would just have to hook it up to my computer and then whenever I am home, my phone will go through that for signal, hence giving me 5 bars as opposed to the 1 bar and constant switching between 3g, edge and gprs.
I guess I really don't understand how that works, what kind of router to by and if I will be charged anything extra from TMO for using that.
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May 10, 2010
How do I disable wireless synchronization for my BB 9700 Bold? I recently updated my device OS to 50.1 and I can't synch my contact normally as it states that wireless synch is configured for contacts.
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May 10, 2010
How do I disable wireless synchronization for my BB 9700 Bold? I recently updated my device OS to 50.1 and I can't synch my contact normally as it states that wireless synch is configured for contacts...
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Jan 24, 2010
I bought a Bold about 25 days back and it has a few issues so far, but this one worries me.I have a lot of info on my media card, and now it says the card has errors and wants me to format. It doesn't matter if I sick the micro SD into an adapter or try to connect my 9700 through a USB, how can I retrieve all my data, and than format? It is a 16GB Kingston HC media card.How do I avoid the format and retrieve my data? Appreciate your help. I did not experience this issue until a few days back and I tried the battery pull mechanism, which only reset the phone.
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May 6, 2010
I seem to have lost some contact information. Though many of my contacts are still intact, others no longer show a secondary phone number I once entered, or some contacts seem to have disappeared completely.The strange thing is, when I dial one of the "lost" numbers manually, the contact's name does show up! But I can't find it in the list of contacts. I have already checked and unchecked the Business and Personal options in the filter menu, but that didn't do the trick.Any suggestions on what I might be doing wrong?note: this problem is not my own - I'm asking for a friend of mine
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Jan 11, 2010
Got my new Bold 9700 and love love love it....the only problem is that my browser is super slow....even loading google can take up to a minute! I've noticed my wireless isn't that great either...gets better if I turn bluetooth off but not by much?
running v5.0.0.344
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May 31, 2010
I would be really grateful.Where or how can I obtain totally FREE info/application to recover files accidentally deleted off a BB Bold 9700 please?
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Mar 6, 2010
Got my bb about 2 months ago and everything's working fine until today i couldnt retrieve email on my bb. i tried to reboot (hard) and reformat my phone but each time when i tried to reset the email settings, a message "your device had a problem connecting to the server" will appear.i'm using a bb bold 9700 currently.
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Apr 15, 2010
UNBRANDED / BRANDED BLACKBERRY terms. My BB9700's vendor I'd is 301 (carphone warehouse).....Alt+eace
after boot it shows hugh blackberry logo. No wireless career logo. It's unlocked and I am using it in Bombay (India)
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Jan 26, 2010
I started out with the problem that I cannot use internet or receive text/bbm/emails on my phone. I called Bell's tech support, and they had me download the new OS (which I had) and if that didn't work, use the security wipe.So, I did that.Now that my bold 9700 has been reset to the factory settings, I am trying to add my hotmail account back onto it so I can add my bbm contacts. However, when I try to go to the "email set up" my ONLY option is to add a work email account with the BES. Not at all what I want.As a side note, I also noticed that the "wireless update" option is now missing from the options menu. Also, my bb browser goes to the Bell mobile portal instead of the old homepage. Not a major issue, but just noticed the differences.
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Aug 20, 2010
My BB Bold 9700 has the wireless update icon (Black Circle with an arrow through it). Anyways, I click download and it looks for a wireless update for 2 seconds & then says there is no update. Plus, the icon won't go away.
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Mar 22, 2010
I've had my BB 9700 for just over a month now, without having any issues whatsoever with the handset, and recently my 9700 refuses to connect to my wireless network at home, it finds the network, acquires an IP address, and connection speed even displays the signal strength, but looking at the Wi-Fi diagnostics on the BB there seems to be a problem with the Infrastructure, it attempts to connect and continuously fails.
I have tried restarting the BB, and the router, this doesn't seem to solve the problem though.
Has anyone else had or heard of this issue before? And are there any solutions?
I am on T-Mobile and the BB is not unlocked or anything of that nature.
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Sep 4, 2010
My wireless synchronization with my gmail contacts stopped working. When I change a contact on my BB or in my gmail contacts the 2 don't get synchronized. They used to. I even get an email from BB telling me that it stopped and I should change to Yes in my contacts list under my gmail account, but after checking it is set up to Yes. What changed? what should I do?I have a 9700 from Telus
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May 25, 2010
I'm using BB Bold 9700 Version 5.0.0.593. Why is it when I put my BB in holster, my network will always get disconnected after a while? Sometime when I using half way will get disconnected. Do I need to do any setting to keep it connected.
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Jun 12, 2010
My blackberry buttons are taking the wrong commands. I press the green/ answerr button it gives letter ‘k” I press the hang-up/red button it gives me the letter M, the track ball is not commanding, it rotates fine but once u click on it, it gives me a letter. Anyone have a solution or will i have to bury my Berry?
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Aug 10, 2010
How do I synch the contacts from my Berry to my google gmail account? When I go to my contacts and use options I have a contact list of unknown which has my contacts that I use for my bold. When I go to the unknown list under Wireless Synchronization it is grayed out and says unavailable. I can't figure out how to synch them. I want to back up my contacts online/gmail and be able to download them to future phones.
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Oct 25, 2011
I just got my BB bold 9930 yesterday, and when I open amail, cannot return back to the inbox. The return button open an overlay like the Swicth app button. I have to press the BB key and scroll down to close before I can get out of anything I open. If there is no close option, then I have to shut down but removing the battery to get rid of it and have the return key working for a while.
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May 1, 2011
I have a bb bold 9700 from t-mobile and when I click my "manage internet email" icon it goes straight to connecting to email settings and then I get a message saying "the application has encountered an error and cannot continue. I tried updating my system but i continue to get the same message and can't update or delete my personal(s) email.
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Mar 17, 2010
Soo I could only find out how to do this on older phones (the options must have changed), but I have 2 gmail accounts set up on my Bold and I want to be able to differentiate emails from them without scolling up after I open the message. A color coding system would be ideal, where messages from one email would be a different color or something.
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Feb 6, 2010
I keep getting OLD emails on my BB since this morning. I have hotmail and gmail two email accounts registered on the BB. The old emails I keep getting are from my hotmail account only. Some emails went as far back as 2007! I wonder if this has something to do with the BB server.
I also noticed that my BB stopped synchronising with my hotmail acc anymore since I'd upgraded to 9700 from 9000. For example, the emails in my hotmail acc used to get deleted when I choose delete "on mailbox and handheld" on my 9000, but this doesn't work on the 9700 anymore. I have to log on to my hotmail acc from my PC to delete read emails. what's wrong with my BB?
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