BB Bold 9700 :: Shutting Down Plugged To Charge - Cannot Access Pictures?

I am posting this thread for a friend who is having some serious issues with her BB 9700. It is a phone that was purchased from TMOBILE that was unlocked so that she can use with her Service provider. During this week gone, she plugged her bb into her PC and an error came up. the PC asked if to fix the error or contnue without scanning. She selected the latter. Then yesterday, when she plugged her phone in to charge it immediately shut off. After putting it back on she plugged it in again to charge and the same thing happened again. Since then, she is unable open her pictures in her media folder- She can only preview it.Also when she tries to send a picture via BBM she only sees two of the pictures that she has on her phone and is unable to select any of them to send to a contact.She also isn't able to change her profile picture in BBM.She has done countless battery pulls and the issues stated still exists. she was however able to charge her phone without it shutting down this morning. But all other issues mentioned still exists.She is running the OS that came with her Phone 5.0.0.330. She had an issue with her Phone previously and when she took it into our service provider they had to downgrade her OS back to stock for it to function properly.If anyone has any solution to the problems stated please reply to this post. Any help would be deeply appreciated. If anyone has had a similar problem and was able to fix it please let me know what u did. Also if anyone has any solutions that they think may help please let me know.