BB Bold :: 9700 / OS6 - Calls Won't Come In Or Sometimes Screen Not Turning On
Apr 29, 2011
I've recently updated my 9700 OS to 6 and am having tons of problems with it now. My phone is now very slow, sometimes it freezes up and my phone calls won't come in. Every once in awhile my screen won't turn on even though I have not turned off my phone and the only way to start it back up is to pull the battery. I also get a message saying my application memory is low and I've never had this problem before nor have I downloaded any new 3rd party apps.
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Sep 6, 2010
This has just started happening the last two weeks or so. When I turn the screen off, or when the phone turns the screen off after one minute, it shortly turns back on again. The only thing that will fix this for about two days or so, is a battery pull. Anyone have this issue? I am using Build 862
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Jan 16, 2016
My screen doesn't turn off, so my face clicks mute and stuff when I put it against my face???
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May 29, 2011
I can't seem to get my screen to turn off during phone calls on this phone. Is there a proximity sensor setting I'm missing or is this a bug?
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Nov 20, 2012
My Blackberry bold 9700 keeps on turning itself off. It happened four months ago and was rectified somehow. Now I cannot use it, which is frustrating as its a work phone.
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Aug 24, 2010
Randomly during the day I have noticed that my Bold 9700 turns itself off. It always has plenty of charge and the Auto Shutdown function isn't set.Getting quite annoying as I often receive work emails etc.Phone was received in September 2010?
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Feb 13, 2010
I have been a BB lover for years. My Curve 5320 served me well and I loved it. When the new Bold 9700 was released I was one of the first to get it b/c businesses were offered the opportunity to get it before individuals. I was so excited about 3G, it's sleek look, etc. My excitement has officially crashed and burned. When placing calls it will fail repeatedly before even dialing the number. It will fail during calls up to 5 and 6 times in a few minute period, which is HORRIBLE during business calls. It will lock up when I'm trying to move between apps, it will spontaneously shut itself off. I'm feeling like my BB is possessed. This is my second 9700. The first the E key would stick or repeat 20 times on a text and the calls would fail, so they diligently sent me a new one. Thankfully, I no longer have to edit every text for 100 e's (i'm stopping @ theeeeeee storeeeeeeeeeee is theeeeeeereeeeeee anything you neeeeeeeeeeeeeeeeeeeeeeeed), but the failed calls thing is really pissing me off! Also, the volume on calls is really low in comparison to my Curve. To top it off, the 3G speed seems as slow as, if not slower than my former EDGE. I am hoping and praying that a software upgrade will fix all of these issues, but if it doesn't are there any suggestions as to what i can do? Other than switching to an iPhone? I for one happen to love my Qwerty keyboard and am not exactly fond of the on-screen keyboards.
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Apr 4, 2010
I would like to know how to minimize or suspend the browser and or turn off the screen and touch screen while a web page is open.I have yet to figure out how to turn off the screen without closing the browser down.I did google and search hofo and another big forum.
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Apr 29, 2010
I have turned off the Led when I receive an email. But I still get them. Is there something I am missing? I went into messages and message alerts and turned off the led but it still turns on when i receive one. I'm running os .545
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Jul 9, 2010
My AT&T Bold 9700 restarts itself every time I try to turn on the WiFi radio to connect to a wireless network. I beleive i'm running the latest OS that AT&T has: v5.0.0.602.
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Feb 4, 2010
is there any way to turn the sound off when you take a picture??, please dont all start calling me a pervert (as i've seen on other forums) im hoping you can be a bit more helpful here, sometimes you want a photo but it is not always apt to have a camara sound go off, this is my first blackberry (bold 9700) but im yet to own a phone that you could'nt turn it off on.
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Jan 16, 2010
Anyone know if it is possible to have the screen fade off during bedside mode? I like the auto profile and LED off feature but I would like the screen to go off when I'm charging on the cradle at night. I'm a little paranoid of having the screen on all night every night when it is on bedside mode.
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Jun 9, 2010
i just bought a new 9700. its an unlocked orange 9700 operating V5 OS i am having a problem that whenever my battery gets below 50% the device shows me a message "battery drained, turning off handheld" and the phone shut down.and when i try to turn it on,it only shows the red blip at the LED and then it stops and nothing happened the phone didnt revived.so i charged the phone and it works.but still whenever the battery starts to fall below 50% power, the message show up and the device died. what happen to the phone?i am a fresh blackberry user.somebody please give me some advice. i have tried the power saving advice from http://supportforums.blackberry.com /t5/BlackBerry- Community-Post/Power-Saving-Tips-for-your-BlackBe but the problem still persist.
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Jun 21, 2010
Using my phone as per usual and had about half battery left, suddenly an error screen popped up saying drained battery and shutting off handheld. After it shut off and I plugged my blackerry in to charge up, I couldn't get the phone to turn back on. I popped the battery in and out of the back hoping for a reboot and nothing. I left it plugged in over night. When I tried to turn it back on this morning it still wouldn't turn on. I popped the battery in and out of the back yet again and finally it booted back up, but without a charge in the phone whatsoever even though it had been plugged in over night.
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Feb 24, 2010
Recently I have been getting a problem with my 9700 Blackberry. When I make or receive calls, I can not hear anything out of my handset. The person on the other line can hear fine (Usually with me going Hello Hello a million times!) The only time I can hear anything is when I have my bluetooth on or switching it to speakerphone.
I tried doing the soft reset (battery pull when the phone was still on) ...still nothing. Although it did work a couple of times. Its on and off, but recently the situation has gone from bad to worse.Anyone out there with the 9700 with the same issue? It's really annoying and I do use the phone a lot for important calls.
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Aug 21, 2010
My Bold is stuck on the boot screen (at about 75%). I've tried many battery pulls with and without the SIM and it keeps doing the same thing. I've searched what I think are all the threads on here relating to this, but I'm still stuck. I'm able to connect to the device if I run Loader.exe like a user suggested, but I don't know how/where to get software to load onto the device. All the places I've searched for an OS says I need to go into the device to find information about it. Well, I can't get into the device to do that. So, how do I know what OS to download and install? I really want to exhaust all possibilities before I have to completely wipe the device because I don't have a current backup. But, even if I wipe the device, I'm going to need to download an OS which I can't do now.
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Aug 13, 2010
My Bold 9700 has been answering calls by itself sometimes. A call will come in and it will automatically answer, but only once in a while. I do not have it set to auto answer. This problem continues until a battery pull is done. Once I pull the battery it works fine again for a while but it will happen again after about a day of working fine. Another problem is that the phone tends to reboot itself very often. After being on the phone for a while it will restart itself, sometimes in the middle of a call. I have called tmobile's blackberry support multiple times and they are no help. I have wiped the device from my blackberry. I have also redone the handheld software and used the application loader to do it. I have no idea why this problem is occuring!! Does anyone else have the same problem or know how to fix it?
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Jul 15, 2010
How do I make it so I don't recieve calls. I used to have a sony erricson and I had a setting that the calls would go straight to the machine and I could still get calls and texts. I wanna turn my calls off so that people don't call me for the next few days but I still wanna keep my phone on cuz I wanna get texts.
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Jun 25, 2012
I have a BB Bold 9780 which I have purchased in Oct 2011. The display screen has been turning white for some strange reasons all by itself and some times it is ok. I have not purchased it from the service providers
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Mar 9, 2010
I'm on Tmobile's network and since I've had this bold which I bought the 1st week it was released has been dropping almost 3-4 calls a day. I've talked to tmobile's reps over 10 times now and we have reloaded all my software and am ready to give up on BB. This is my first BB, switched from iphone and I had never dropped 1 call on that phone.
Tmobile is suggesting that I trade in my phone, but the problem is I'm sure they will send me a refurb which I definitely do not want since I paid full price $485 for a new phone.
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Jun 16, 2010
I have a BB Bold 9700 white. I recently downloaded a couple of apps from appworld and they ran fine.The thing is my network company is 3 and personally I think they are S*** to be honest. The network keeps going onto 'SOS calls only' alot of the time so I called the company up and they asked me to reboot my BB. After archiving all my apps in appworld I rebooted it and guess what...all the apps disappeared.Downloaded appworld again to check if they were on it but no luck. They were however on my memory card but the thing is it says it cant open the file. All the files end in '.cod.rem' and they are all 'forward locked' whatever that means. Anyone know what's going on and how to get the apps working again?
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Jan 31, 2010
Is anyone else having issues with their phone placing emergency calls? I find the new lock/unlock buttons and lack of a trackball making my phone somehow calling 911 from the keylock menu.One time I even had the police call me back being like "what's the emergency".
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Apr 19, 2010
I wasn't too happy today when somebody rear ended my car and I was trying to make important phone calls..."WiFi preferred" selected, but the 9700 (OS 593) choose a 1 bar UMA over a 4.5 bar cell signal... Failed calls galore... Literally had to stop what I was doing and tell the 9700 to use the obviously better cell signal...
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Jun 3, 2010
First time poster here. Can anyone tell me if there is a way of knowing which calls have diverted from my office number and which are made directly to my Blackberry 9700? Is there an app or a setting that will show which calls are diverted calls and which aren't? I often set a call divert on my office landline to my 9700, but I can't tell which calls were originally made to my office number and which were made direct to my BB. I'd like to know whether the people calling are expecting that I'm at my desk or if they understand that I might be out and about. Is there any way of doing this? Thanks a million.
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Feb 24, 2010
I'm with a Telus provider and just this afternoon I've been having trouble sending outgoing calls and incoming calls and sending out bbm's. I was wondering if you guys have it too if you guys are with Telus. I really thought that they fixed the network and everything was fine. Reply back on suggestions on what I should do, because I already called technical support and they said they're in the process of fixing it.
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Jun 5, 2010
The wierdest things had happen to my blackberry.Before I go on, it involved 2 simcard.
Simcard A : simcard with BBM and full data service is registered to (Indonesian network)
Simcard B : without BBM registration, etc. (Indonesian network)
This is how it started. I have brought my phone from Indonesia to China. As I tried to use my BBM, it wont work. I tried switching on WIFI but all I got is the dull grey wifi icon. I tried so many setting but it would not work. Remember, I am using simcard A.Now, I pull out simcard A and put simcard B on. I dont know what happen, I start receiving BBM messages. I was so afraid of getting charge for data roaming, I quickly switch connection prefference to 'wifi only' with my WIFI connection on. At the home screen, next to the small antenna icon, it says 'OFF' so i assumed mobile signal is OFF. To my supprise, my BBM is still receiving messages and I can reply them no problem. Again I assumed it was connected through WIFI. What is so weird is, while i was chatting away with WIFI ON (still dull grey icon) and mobile signal OFF, I suddenly receive a phone call.
Can anyone tell me what is going on with my Blackberry? Am I being charge for data roaming while I was chatting away or I was just receiving and sending data through WIFI? but why the calls came in with mobile signal OFF?
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Jan 12, 2012
I have a blackberry bold 9700 with TMobile that cannot make or receive calls as of yesterday. Texts and email work fine and I have done a battery pull about five times. When I try to make a call, there is this constant clicking, almost like a pulse sounds that comes through the phone. I tried to call my wife's phone and her phone rings with my number but no voice goes through. Same problem when I receive a call, the pulse thing happens and it goes to voice mail...which I of course can't check. I have had this phone for almost two years and this has never happened before. This just started happening yesterday with no changes to the phone (OS update, new app, etc.).
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Oct 18, 2011
My blackberry bold 9700 can't call out or receive calls it keeps showing an error message.Uncaught exception:applicationregistry.waitfor(0x7c802477365c3985)timeout
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May 27, 2012
ive got a bold 9700 and have been using it with no problems then all of a sudden i cant receive or send texes or make or receive calls...
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Jun 3, 2010
Is there a way of knowing which calls have diverted from my office number and which are made directly to my Blackberry 9700? Is there an app or a setting that will show which calls are diverted calls and which aren't? I often set a call divert on my office landline to my 9700, but I can't tell which calls were originally made to my office number and which were made direct to my BB. I'd like to know whether the people calling are expecting that I'm at my desk or if they understand that I might be out and about. Is there any way of doing this?
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May 16, 2010
Apologies if this was already threaded. I know that many people each have their own preferences but it seemed like for the most part people liked the bigger screen that the 9000 offered.Why did RIM reduce the screen size for the 9700? Will we ever see a blackberry (besides touchscreens) that will have a bigger size again??
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