BB Bold 9700 :: Device Manager - Opening Screen Is Asking For A Passwod
Jul 12, 2010
On connecting the 9700 to the device manager on my laptop, the opening screen is asking me for a password before I can access the manager its self !
I have entered the password that unlocks my keypad to make a call, but its telling me its incorrect ? Other than the keypad access code which is 6 digits I have not entered any other code " infact its a new phone and Im still trying to get my head around it,
Ive called the service provider and they cant help and direct me to the Blackberry website ! Ive looked throughout the site and as yet havent come up with any thing.
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Jul 4, 2010
does anyone know if it is ok to back up 2 different blackberries (9700 and 8520) on the same Device Manager?
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May 1, 2010
I have a Blackberry 9700 phone which has been working fine up until today when I decided to load the "Blackberry User Tools" software onto my P.C. at home. After successful installation and machine restart, I was asked to enter my "Device Password". Assuming this would be my password I set originally to lock my phone I entered it and found this didn't work. I subsequently attempted a number of other logical permutations but then realised that if I continued I would lock my phone. So I stopped (at 8/10 tries) and called my service provider "Orange UK" who advised they couldn't help me and that if I continued to enter the incorrect code, it would wipe my phone as it would automatically reset!When I connected via USB last time, it asked for me to enter the word "blackberry" which I did but when it then asked me to enter my password (which I assumed was the four digit numerical code I had originally set the phone with) it failed to work. I am now left with two further attempts. Please can anyone assist by advising me what I can do to overcome the problem without wiping my phone as the contents are very important to me.
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Jul 17, 2010
About 3 weeks ago I had to switch from a Curve to the 9700. I used the switch device wizard to do this with no problems on my home laptop. Since then I have backed up the 9700 to my laptop but when I went to do this today, the device is not recognized by my laptop. I have tried just about everything with no luck. I thought the issue may be my cable and/or USB port but I actually connected my old Curve to the laptop and it immediately was recognized. I also have been synching the 9700 on my work PC and drove into the office today to see if I could do so..it worked without any problems. I am therefore not sure by the 9700 won't now connect to my laptop. Any ideas from anyone as to what I should be doing or what the problem is? I uninstalled and reinstalled the desktop manager application twice thinking that may be the problem but it has not resolved the issue. As an aside, I have gotten a message appearing on the 9700 saying that the USB connection does not have sufficient power to charge the device. I then acknowledge the message and it shows it is charging so I am not sure what that is...
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Jan 5, 2010
I just got this Blackberry on Dec 31, '09.I installed the DM software from the CD and now I was going to attempt to synchronize my phone with the desktop for the first time.When I plugged the phone in to the PC, it immediately said there were updates available and I just kept hitting Next until it apparently started the 12-step update process.Now my PC has been sitting at the download step (Step 3 of 12) downloading the same module for over 30 minutes now.
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Sep 18, 2010
I dropped my 9700 off the kitchen table last night, everything works fine except that my screen is white, i dont have the money to buy a new screen or i would replace it myself. i am getting a new one from tmobile, what im worried about is when i transfer everything using the desktop manager will it also transfer saved messages ? i have alot on my phone and would hate to lose them.
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Jun 25, 2010
I just bought a blackberry 9700 yesterday and i am having trouble with the device manager. After installation, i plug the blackberry using the usb into my laptop (windows 7) and it says Device Manager has stopped working and wants me to close the program. I have uninstalled it and re-downloaded it again and again but the same error keeps happening. I don't know what to do!
Problem signature:
Problem Event Name: APPCRASH
Application Name: DesktopMgr.exe
Application Version: 5.0.1.18
Application Timestamp: 4a8f1751
Fault Module Name: DesktopMgr.exe
Fault Module Version: 5.0.1.18
Fault Module Timestamp: 4a8f1751
Exception Code: c0000005
Exception Offset: 000e6535
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 403f
Additional Information 2: 403f35dd908937b530ffdc22ba261dd5
Additional Information 3: 9f45
Additional Information 4: 9f455bf85c8eaf21790c645909366eab
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Feb 25, 2010
When I try to open a link in my email I get "Invalid Address" I'm using Os 5.0.0.402 When I sink to Desktop Manager it says no updates.
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Jan 28, 2012
i recently got a bold 9700 bought used from someone. it is locked on rogers. I was updating it from os5 to os5, using desktop manager. As soon as it finished loading the os, an error 602 popped up, so i wiped the device on BBSAK so i could reload the os again. now the device is stuck on an error 507 screen. i know that i just have to reload the os, but when i plug it in using a USB cable, since it is stuck on the error 507 screen it cant connect to desktop manager or BBSAK!
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Jun 11, 2011
I has installed os 6 and it was working fine but today it went funny and everytime I tried to open anything it opened tasks instead. I did a downgrade but its still doing it sometimes?
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Nov 18, 2011
I am using BB Bold 9700 & since from few days whenever i am tring to open any site on internet the browser doent allow to open any site & only jumping to blackberry web site.
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Jun 9, 2012
I downloaded bb device manager on my computer with phone plugged into computer....it ran an update...my phone would not connect to device manager and now it won't turn on....phone had full charge...i removed battery several times
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Jun 29, 2010
I am working with a Bold 9000 and having issues getting the device connected to an Acer Extensa 5430 Laptop. I have gone through every troubleshooting step I have seen online so far but still no progress.
Device:
Blackberry Bold 9000 PC:
Acer Extensa 5430 Laptop
3 USB ports
Windows Vista Home Premium
Troubleshooting Completed:
*Installed Blackberry Desktop Manager 501_b073_multilanguage from Blackberry website. Connected Device to USB1, Device recognized in Windows Device Manager as "Blackberry Smartphone" under USB Controllers and "RIM Virtual Serial Port v2 (COM8) and (COM9) under Ports in Windows Device Manager, but Blackbery Device Manager only shows COM3 "Disabled" and nothing else. Desktop Manager shows "Device Connected (PIN): None"
*Uninstalled Driver for Blackberry Device in Windows Device Manager and reconnected Device to USB2. Same result
*Uninstalled Blackberry Desktop Manager 501_b073_multilanguage and reinstalled with out Media Manager or Roxio>Installed device software from Provider specific Blackberry Site(software version 5.0.0.442)>Reconnected Device to USB3. Same Result
*Uninstalled Blackberry Desktop Manager 501_b073_multilanguage and uninstalled Blackberry Device driver through Windows Device Manager> Uninstalled ALL USB Root Hub>Restarted Computer>Installed Desktop Manager 500_b028_multilanguage>Reconnected Device to USB1. Same Result
*Uninstalled Blackberry Desktop Manager 500_b028_multilanguage>Did a battery pull on device>restarted PC>Installed Blackberry Desktop Manager 501_b073_multilanguage. Reconnected Device to USB1 Same Result
*Did a battery pull on device and connected to PC using USB2 without battery installed. Same Result
At this point I am at a loss for a next step in troubleshooting.
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Aug 16, 2010
For some reason my browser keeps opening up without me actually opening it. Any ideas on what may be causing this?
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May 3, 2010
sometimes my text messages dont open some times they do .. any solutions?
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Jul 31, 2011
I just have updated my blackberry to new os version 6.0 bundle 2475. After updating the os my browser is not opening.
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Sep 3, 2011
My PC sees my Blackberry plugged in, but the Device Manager tells me to Connect, and I can't sync my contacts, etc.
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Aug 11, 2010
Has anyone not able to open up My World in BlackBerry App World? I did 2 battery pull and I'm still not able to open it. Also I can't get Categories, Top Free, Top Paid or the Search icons to open either.
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Jan 26, 2010
I am using Vista Ultimate and am trying to use the Media Manager section of the Desktop Manager.
But I am getting an error message as follows;
Runtime Error!
Program...MobileBlacberry.....MediaManager9.exe
This application has requestd the Runtime to terminate it in an unusual way.
Please contact the application support team for more information.
Which I did and got an automated email telling me basically they won't help unless I am a paying customer.
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Jun 19, 2010
I have had my phone for a year in August and I love it, but when I finally have time to work with and learn, it is asking for a DEVICE PASSWORD. Where do I find the password for my desktop manager?
trying to figure out what to do. Please direct me in the right direction.
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Aug 9, 2012
Bold 9650 with Verizon will not allow me to reload BB Device Software. It displays the dreaded Error 513 -failed to install device driver, an Unspecified Error [hex code]. Popped battery, fully charged, retried 3+ times, upgraded BB Desktop software to Ver.7.1.0.32 (Bundle 33). Rebooted PC too, all to no avail.All started with trying to log into BB to get sync working again. Then hit max password attempts and some erroneous post on BB said you must allow Password File to reset and it won't delete all your files...WRONG. It sure does delete all and still no chance to reset the PW. So now I have a little brick.
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Jun 11, 2010
Is there any descent or bad download manager for BB?
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Jan 2, 2010
Earlier today, my BB started doing something weird. When I get a new email, I highlight it and press the trackball to open it, but it opens the previously received email instead. If I hit the back button (taking me back to the email list) and then hit the new email again, it still takes me to the previous email. The only way to open the new email is to scroll up to the date and then back to the email, which will then open the correct one.
Also, if the new email is highlighted and I delete it, it deletes the previous email instead.
I've tried a battery pull and it doesn't help. I'm on a TMO 9700 running OS .330.
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Aug 1, 2010
Purchased the new Bold 9650 from Verizon the other day and am having trouble with the device switch wizard when I try to switch from my Storm to the Bold. When I get to the Device Selection Screen at the bottom it says "The device does not have enough space for your selections. Select fewer applications." The only things selected are default things. I've tried deselecting everything possible and I still get this message.
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Mar 14, 2012
my blackberry bold 9900. Everytime i connect to the desktop manager it asks for a device password. I used my pin but no luck. What is the password??
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Mar 12, 2010
I am with T-mobile with a Blackberry 9700 v5.0.0.330 (Platform 5.1.0.91)
I am having difficulty syncing my device to my computer.
I am running Vista 32 bit on a Dell Inspiron 1525.
I have downloaded Desktop Manager 5.0.1 B49 MultiLanguage - Without Media Manager successfully and downloaded the latest version (I have seen elsewhere that this version is suggested for the bold 9700).
My computer recognizes the device but from the Found New Hardware prompt as a RIM Composite Device but In the desktop manager it says that there is no device plugged in.
I have also turned on media card support and mass storeage mode.
I cannot find the appropriate driver through the device manager either.
I did a couple battery pulls and connection re-tries in different usb ports.
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Jun 29, 2011
When i run the desktop manager setup file, the installation process begins, and shows me a dialogue box that says 'pending .net framework' and i hit install to let it start. It goes through a couple of dialogue boxes and after like 5 mins, an error appears saying 'this requires that .net 3.5 sp1 shouild be installed' and i hit finish and it is exited.
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Jun 24, 2010
I am new to Blackberry and I have some questions about my 9700. I have tried looking to see if this has been posted but I didn’t see anything. I recently installed the .602 OS and did the battery pull and all that hoping it would fix the problem but it hasn’t. The problem is when I miss a phone call and receive a voice mail. I do have the visual voice mail set up and to my knowledge that works fine. The visual voice mail alert popup shows up first and when I go to play the VM, it starts playing and then the missed call alert popup shows up on top of VM. I can either open the missed call to view it or dismiss it. If I open it, I can’t do anything to the VW since it is still going or not going anymore in background and if I dismiss the missed call, I have to go back a view the missed call in the call log to get the icon to go away. Also, once everything is done, my SMS & MMS folder opens up for no reason that I am aware of. Is this normal for everyone’s phone? If not, do I have a setting wrong that I am not aware of? Any help is greatly appreciated. Thanks!
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Mar 31, 2010
I have a problem. When I try to open "Installed apps." from "Control panel"-"Application manager" it don't open it. It freeze for 3 second and then it returns me in Control panel menu. I restarted the phone but nothing
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Feb 12, 2010
Why does desktop manager not allow you to delete off applications you aren't going to use? The ones I'm specifically wanting to delete are in the downloads folder-mobile video, community, music apps, my-cast weather, MobiTV, MusicID, and XMradio. I'd like to get rid of these to free up some space for other applications I will use.
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Feb 28, 2010
Have bold 9700 - desktop manager 5.0.1 - outlook 2007
will not sync calendars - says available applications are none, ASCII, Yahoo
did sync contacts but left some out and does not update
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