BB Bold 9000 :: Bold Not Connect To Device Manager
Jun 29, 2010
I am working with a Bold 9000 and having issues getting the device connected to an Acer Extensa 5430 Laptop. I have gone through every troubleshooting step I have seen online so far but still no progress.
Device:
Blackberry Bold 9000 PC:
Acer Extensa 5430 Laptop
3 USB ports
Windows Vista Home Premium
Troubleshooting Completed:
*Installed Blackberry Desktop Manager 501_b073_multilanguage from Blackberry website. Connected Device to USB1, Device recognized in Windows Device Manager as "Blackberry Smartphone" under USB Controllers and "RIM Virtual Serial Port v2 (COM8) and (COM9) under Ports in Windows Device Manager, but Blackbery Device Manager only shows COM3 "Disabled" and nothing else. Desktop Manager shows "Device Connected (PIN): None"
*Uninstalled Driver for Blackberry Device in Windows Device Manager and reconnected Device to USB2. Same result
*Uninstalled Blackberry Desktop Manager 501_b073_multilanguage and reinstalled with out Media Manager or Roxio>Installed device software from Provider specific Blackberry Site(software version 5.0.0.442)>Reconnected Device to USB3. Same Result
*Uninstalled Blackberry Desktop Manager 501_b073_multilanguage and uninstalled Blackberry Device driver through Windows Device Manager> Uninstalled ALL USB Root Hub>Restarted Computer>Installed Desktop Manager 500_b028_multilanguage>Reconnected Device to USB1. Same Result
*Uninstalled Blackberry Desktop Manager 500_b028_multilanguage>Did a battery pull on device>restarted PC>Installed Blackberry Desktop Manager 501_b073_multilanguage. Reconnected Device to USB1 Same Result
*Did a battery pull on device and connected to PC using USB2 without battery installed. Same Result
At this point I am at a loss for a next step in troubleshooting.
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Jan 26, 2010
I am using Vista Ultimate and am trying to use the Media Manager section of the Desktop Manager.
But I am getting an error message as follows;
Runtime Error!
Program...MobileBlacberry.....MediaManager9.exe
This application has requestd the Runtime to terminate it in an unusual way.
Please contact the application support team for more information.
Which I did and got an automated email telling me basically they won't help unless I am a paying customer.
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Jun 19, 2010
I have had my phone for a year in August and I love it, but when I finally have time to work with and learn, it is asking for a DEVICE PASSWORD. Where do I find the password for my desktop manager?
trying to figure out what to do. Please direct me in the right direction.
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Jun 9, 2012
I downloaded bb device manager on my computer with phone plugged into computer....it ran an update...my phone would not connect to device manager and now it won't turn on....phone had full charge...i removed battery several times
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Sep 3, 2011
My PC sees my Blackberry plugged in, but the Device Manager tells me to Connect, and I can't sync my contacts, etc.
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Mar 14, 2012
my blackberry bold 9900. Everytime i connect to the desktop manager it asks for a device password. I used my pin but no luck. What is the password??
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Jul 24, 2010
I have a blackberry bold 9700 and I got it a few days ago and every since then I've been trying to get the wifi working.The phones unlocked by the way. I set up the WiFi fine but in manage connections I have my network in green beside my WiFi and a white tick to the right and its supposed to be a green checkmark. I am assuming.
No matter what I do my WiFi symbol wont light up white its still gray and I set up the WiFi and it says it successfully connected but still no WiFi. Is it my phone settings or my internet or my phone I don't know right now. I have a linksys router and I'm with rogers andnew to blackberrys.
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Jul 11, 2010
I have been going through this forum for a while and have tried all of the fixes that I can find to no avail. I have a brand new Windows 7 64-bit machine, that never had the Desktop Manager installed. I have installed version 5.01 off of the web site. Windows is able to see the Blackberry in the Device Manager just fine and I can also see the internal storage available under My Computer and I can access all folders. The Virtual Ports (COM3 and COM4) are also available in Device Manager.
I went through and followed the clean uninstall and reinstall instructions and various other suggestions that I have already seen. For whatever reason, the Desktop Manager still won't see the BB. When going into Options in the Desktop Manager, it shows that USB is selected but still nothing under PIN.I am connected to the straight USB port on the back of the computer and have tried several there.
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Sep 10, 2012
my blackberry bold 9000 is not working.. i mean 2 days before it suddenly reboot and after that it wont start. its red light flash for 30 second then its tried to loading but in 10 seconds it reboots again and it is not starting. even when i tried to connect it with pc, it is not connecting with desktop manager. i am worried. i searched for all solutions but not getting any usefull information.
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May 13, 2010
The desktop manager is asking for a pssword everrytime I connect my blackberry to my laptop. I have tried the passwords that I know I normally use, but now I am at the 9th attempt and not sure what will happen if I try one more time.
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Aug 22, 2010
I downloaded Desktop Manager version 6 per a prompt from version 5 to update my software. Now everytime I sync my BB, it erases my wallpaper and sets it to the default. Totally irritating!My phone is a 9000 Blackberry Bold, my service provider is AT&T.
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Aug 24, 2010
I've got a blackberry 9000 device that I cant seem to reload. My computer (2 of them) have not been able to detect it through Desktop manager 4.6. Some things I've tried were detecting it with Javaloader's USB wipe, but that didn't work as it would not detect. I've tried two separate batteries, still to no avail.
It seems for some reason this blackberry cannot be detected. The device is relatively new, not used for more than a month. I'd love to get this issue resolved with some help.
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Apr 21, 2010
Desktop mgr 5.0.1.37.When I connect (via USB) the connection appears to be recognised - clock appears on BB and PC beeps. After a few minutes PC & BB icons appear on BB screen but no interconnecting arrows. When I try to sync there is no device and PIN number showing on Device Mgr so it doesn't sync. Then the Desktop Mgr greys out and appears to freeze - I then have to disconnect the BB to unfreeze.
Device manager shows two RIM virtual serial ports v2 Com 3 & Com 4. If I try to update the drivers it says most up to date are loaded although the drivers are dated 24 Nov 2008 and are version 2.2.0.3 and appear to be called RimSerial_AMD64.sys (I'm using Intel i7 processor).
Devices & Printers screen shows a RIM Composite Device icon.
Windows in Win 7 Home Premium 64 bit.
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Jul 4, 2010
does anyone know if it is ok to back up 2 different blackberries (9700 and 8520) on the same Device Manager?
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Mar 9, 2012
I have a BB Bold 9000, and I can't seem to connect to BB Device Manager. It's recognized on my computer as mass storage mode, but it won't connect to Device Manager, and just says Connect your Blackberry device.
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May 1, 2010
I have a Blackberry 9700 phone which has been working fine up until today when I decided to load the "Blackberry User Tools" software onto my P.C. at home. After successful installation and machine restart, I was asked to enter my "Device Password". Assuming this would be my password I set originally to lock my phone I entered it and found this didn't work. I subsequently attempted a number of other logical permutations but then realised that if I continued I would lock my phone. So I stopped (at 8/10 tries) and called my service provider "Orange UK" who advised they couldn't help me and that if I continued to enter the incorrect code, it would wipe my phone as it would automatically reset!When I connected via USB last time, it asked for me to enter the word "blackberry" which I did but when it then asked me to enter my password (which I assumed was the four digit numerical code I had originally set the phone with) it failed to work. I am now left with two further attempts. Please can anyone assist by advising me what I can do to overcome the problem without wiping my phone as the contents are very important to me.
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Jul 17, 2010
About 3 weeks ago I had to switch from a Curve to the 9700. I used the switch device wizard to do this with no problems on my home laptop. Since then I have backed up the 9700 to my laptop but when I went to do this today, the device is not recognized by my laptop. I have tried just about everything with no luck. I thought the issue may be my cable and/or USB port but I actually connected my old Curve to the laptop and it immediately was recognized. I also have been synching the 9700 on my work PC and drove into the office today to see if I could do so..it worked without any problems. I am therefore not sure by the 9700 won't now connect to my laptop. Any ideas from anyone as to what I should be doing or what the problem is? I uninstalled and reinstalled the desktop manager application twice thinking that may be the problem but it has not resolved the issue. As an aside, I have gotten a message appearing on the 9700 saying that the USB connection does not have sufficient power to charge the device. I then acknowledge the message and it shows it is charging so I am not sure what that is...
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Aug 9, 2012
Bold 9650 with Verizon will not allow me to reload BB Device Software. It displays the dreaded Error 513 -failed to install device driver, an Unspecified Error [hex code]. Popped battery, fully charged, retried 3+ times, upgraded BB Desktop software to Ver.7.1.0.32 (Bundle 33). Rebooted PC too, all to no avail.All started with trying to log into BB to get sync working again. Then hit max password attempts and some erroneous post on BB said you must allow Password File to reset and it won't delete all your files...WRONG. It sure does delete all and still no chance to reset the PW. So now I have a little brick.
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Oct 10, 2011
I had no reason to use my email mamnager for about six months. Due to an email problem, I changed my password via computer and my phone stopped receiving email When I try to use Manage Internet Email I get the message "Connecting to email settings...." and nothing happens. A few days ago I was getting "Could not connect to server". I've tried the suggested reboot and security setting check.
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Aug 1, 2010
Purchased the new Bold 9650 from Verizon the other day and am having trouble with the device switch wizard when I try to switch from my Storm to the Bold. When I get to the Device Selection Screen at the bottom it says "The device does not have enough space for your selections. Select fewer applications." The only things selected are default things. I've tried deselecting everything possible and I still get this message.
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Jul 12, 2010
On connecting the 9700 to the device manager on my laptop, the opening screen is asking me for a password before I can access the manager its self !
I have entered the password that unlocks my keypad to make a call, but its telling me its incorrect ? Other than the keypad access code which is 6 digits I have not entered any other code " infact its a new phone and Im still trying to get my head around it,
Ive called the service provider and they cant help and direct me to the Blackberry website ! Ive looked throughout the site and as yet havent come up with any thing.
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Apr 14, 2010
I'm currently using OS 5.0.0.464 on my bold and planning to upgrade to .592. Is it actually necessary to wipe the device before installing the new OS coz when i installed .464 i didn't wipe my bold.
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Feb 12, 2010
I am a noob so please forgive me ..i had a booting error yesterday where the red light stuck on with a black screen and i had to pull the battery (luckily for me it revived) sadly after it loaded i realized i lost all my contacts however this happened when my brother soft reset it when it was connected via usb to the pc so i guess some current interference buged the loading process.
Then today i soft reset my bold i got a white screen with app loader i believe 523 error reset or something, i cant quite remember but i think thats it however i hit either the end key or the enter key (sorry to so vague guys i got scared) ....after i pressed those buttons it began the reboot cycle ...loaded up and has been fine ever since..just wondering if you think i should upgrade my Os or just leave it i am on 4.6.0.162...
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May 4, 2010
i'm having a problem with my bold 9000. I bought it 2 days ago with old OS and i had just upgraded the OS to the 5.0.0.610.My problem is i couldn't add the blackberry map into my bold 9000! At first i thought it was just because i had the old OS, but unfortunately after i upgraded the OS, and i even tried downloading the map from the blackberry website but there's still no changes.FYI,i downloaded the map software via computer, so it's not directly from the device. And after the download had finished, on the website it even wrote 'Complete-Blackberry Maps has been loaded to your device' but yeah i still couldn't find the icon anywhere in my device. Is there something wrong with my Bold?
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Jul 18, 2010
Anyone know how i can or if i can get the gps software for the bold i have a external gps reciever from a nokia 770 which works with the phone when i got into gps it shows my global position
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Feb 4, 2010
I have a Bold 9000 through Rogers running software v.4.6.0.303 and platform 4.0.0.248No where can I find how to add my signature to my outgoing emails.
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Sep 6, 2010
My bold 9700 just came back from reperation and now I can't change my language into Dutch anymore, it's all in English, not that this is a huge problem, but I rather have my phone in Dutch.
I tried options>language and text input> and the only option I get is 'English(US)'
Does anyone know how I can change the language settings on my blackberry device?
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Feb 5, 2010
after i downgrade to 4.6,i can't upgrade back to 5.0 i've tried to download a 5.0 from blackberry.com or through applicant loader to upgrade ,but still can not upgrade to 5.0
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Jan 5, 2010
I just got this Blackberry on Dec 31, '09.I installed the DM software from the CD and now I was going to attempt to synchronize my phone with the desktop for the first time.When I plugged the phone in to the PC, it immediately said there were updates available and I just kept hitting Next until it apparently started the 12-step update process.Now my PC has been sitting at the download step (Step 3 of 12) downloading the same module for over 30 minutes now.
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Mar 27, 2010
I have this BlackBerry Bold 9000 I have 2 problems the JVM error 102 and Device Password I am up to number 6.
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Aug 25, 2010
I am using BB Desktop version 5 and tried to update my device to OS 5 from AT&T. My Bold 9000 is now dead. My desktop manager stated a fatal error, then my device reset. And the only thing that displays is the Orange AT&T screen. How can I get the device to function again. I did a back up and a sync prior to the install.
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