BB Bold 9000 :: Desktop Manager Unable To See Bold On Windows 7 64-bit
Jul 11, 2010
I have been going through this forum for a while and have tried all of the fixes that I can find to no avail. I have a brand new Windows 7 64-bit machine, that never had the Desktop Manager installed. I have installed version 5.01 off of the web site. Windows is able to see the Blackberry in the Device Manager just fine and I can also see the internal storage available under My Computer and I can access all folders. The Virtual Ports (COM3 and COM4) are also available in Device Manager.
I went through and followed the clean uninstall and reinstall instructions and various other suggestions that I have already seen. For whatever reason, the Desktop Manager still won't see the BB. When going into Options in the Desktop Manager, it shows that USB is selected but still nothing under PIN.I am connected to the straight USB port on the back of the computer and have tried several there.
I've got a blackberry 9000 device that I cant seem to reload. My computer (2 of them) have not been able to detect it through Desktop manager 4.6. Some things I've tried were detecting it with Javaloader's USB wipe, but that didn't work as it would not detect. I've tried two separate batteries, still to no avail.
It seems for some reason this blackberry cannot be detected. The device is relatively new, not used for more than a month. I'd love to get this issue resolved with some help.
my blackberry bold 9000 is not working.. i mean 2 days before it suddenly reboot and after that it wont start. its red light flash for 30 second then its tried to loading but in 10 seconds it reboots again and it is not starting. even when i tried to connect it with pc, it is not connecting with desktop manager. i am worried. i searched for all solutions but not getting any usefull information.
The desktop manager is asking for a pssword everrytime I connect my blackberry to my laptop. I have tried the passwords that I know I normally use, but now I am at the 9th attempt and not sure what will happen if I try one more time.
I downloaded Desktop Manager version 6 per a prompt from version 5 to update my software. Now everytime I sync my BB, it erases my wallpaper and sets it to the default. Totally irritating!My phone is a 9000 Blackberry Bold, my service provider is AT&T.
I am new to the forum and also to Windows XP Professional x64 edition. I have reinstalled my Desktop Manager (downloaded BlackBerry Desktop Software v5.0 and v5.0.1 from the Blackberry website) and everything appears to have worked correctly. However, when I run the program, it never initializes. Has anyone had any experience getting the software to run in this edition of Windows?
I am working with a Bold 9000 and having issues getting the device connected to an Acer Extensa 5430 Laptop. I have gone through every troubleshooting step I have seen online so far but still no progress.
Device: Blackberry Bold 9000 PC: Acer Extensa 5430 Laptop 3 USB ports Windows Vista Home Premium Troubleshooting Completed:
*Installed Blackberry Desktop Manager 501_b073_multilanguage from Blackberry website. Connected Device to USB1, Device recognized in Windows Device Manager as "Blackberry Smartphone" under USB Controllers and "RIM Virtual Serial Port v2 (COM8) and (COM9) under Ports in Windows Device Manager, but Blackbery Device Manager only shows COM3 "Disabled" and nothing else. Desktop Manager shows "Device Connected (PIN): None"
*Uninstalled Driver for Blackberry Device in Windows Device Manager and reconnected Device to USB2. Same result
*Uninstalled Blackberry Desktop Manager 501_b073_multilanguage and reinstalled with out Media Manager or Roxio>Installed device software from Provider specific Blackberry Site(software version 18.104.22.1682)>Reconnected Device to USB3. Same Result
*Uninstalled Blackberry Desktop Manager 501_b073_multilanguage and uninstalled Blackberry Device driver through Windows Device Manager> Uninstalled ALL USB Root Hub>Restarted Computer>Installed Desktop Manager 500_b028_multilanguage>Reconnected Device to USB1. Same Result
*Uninstalled Blackberry Desktop Manager 500_b028_multilanguage>Did a battery pull on device>restarted PC>Installed Blackberry Desktop Manager 501_b073_multilanguage. Reconnected Device to USB1 Same Result
*Did a battery pull on device and connected to PC using USB2 without battery installed. Same Result
At this point I am at a loss for a next step in troubleshooting.
Hopefully someone can help I'm trying to add apps with DM. When I click the App button I get a popup screen that says I need the latest version of DM and click to update. The link takes me to the BB site for software, but it directs me to the same version of DM I already have. I've even uninstalled and installed again hoping that would help.I read in the BB troubleshooting forum that the most current is 1.0.3 build 23, but the one I'm using is build 19. Which is also the one that is linked to on the site I'm just lost how do I get to build 23?I also posted this in the Mac section a couple days ago, but no response.
I have a BB Bold 9000, and I can't seem to connect to BB Device Manager. It's recognized on my computer as mass storage mode, but it won't connect to Device Manager, and just says Connect your Blackberry device.
My laptop used to be able to detect my blackberry, it now will charge it but it does not give me mass storage options anymore and desktop manager can not detect it. Mass storage mode is turned on. I've uninstalled and re-installed desktop manager but still no luck.
I recently updated my dekstop manager to v 22.214.171.124, but since then it would not start at all. the blackbery screen comes up and then it shows the eror message and asks me to report to microsoft. I have tried uninstalling and installing again, but nothing seems to work. I have xp sp3 installed on my laptop.
When I try to sync my contacts the desktop manager reads all the contacts on the blackberry and on Outlook but when it finally comes to syncing up it says 'unable to access local folders. If your outlook profile uses a hotmail connector, you much create a local data store.' I do not use a hotmail connector so I don't know what to do to make this work.
I am with T-mobile with a Blackberry 9700 v126.96.36.1990 (Platform 188.8.131.52)
I am having difficulty syncing my device to my computer.
I am running Vista 32 bit on a Dell Inspiron 1525.
I have downloaded Desktop Manager 5.0.1 B49 MultiLanguage - Without Media Manager successfully and downloaded the latest version (I have seen elsewhere that this version is suggested for the bold 9700).
My computer recognizes the device but from the Found New Hardware prompt as a RIM Composite Device but In the desktop manager it says that there is no device plugged in.
I have also turned on media card support and mass storeage mode.
I cannot find the appropriate driver through the device manager either.
I did a couple battery pulls and connection re-tries in different usb ports.
When i run the desktop manager setup file, the installation process begins, and shows me a dialogue box that says 'pending .net framework' and i hit install to let it start. It goes through a couple of dialogue boxes and after like 5 mins, an error appears saying 'this requires that .net 3.5 sp1 shouild be installed' and i hit finish and it is exited.
I see there are some other threads about this point, and recomended links for reading articles on the knowledge databases (some links are not working). In my case, may be, the problem is my Windows Vista is not using the Blackberry USB driver; instead, it uses a standard usb driver. I tried to update it in the Device Manager, by selecting the ones that is found in program FilesCommon FilesResearch In MotionUSB Drivers, but the process always finishes telling me the driver is up to date. The result is, Windows recognices the unit, even if I connect it as a USB unit, and if I connect it for Multimedia sincronization; but BB Desktop Manager does not see it.
I also tried downloading and installing BB USB and Modem drivers from the BB downloads, but that didn┤t change anithing.I think this is the source of my problem, because most documents in the knowledge database says I have to see the BB USB driver on de Device Manager.How can I force Windows to use BB USB driver?
How can i upgrade my bold OS without connecting to desktop manager. As per my desktop manager there is no upgrade available, but my phone carrier launced an upgraded module in UK, but that's not launched in India yet. how can i upgrade my phone which is in india with the module launched by Vodafone in U.K
Hi there I LOST ALL languages I am using with my blackberry after I installed the OS it says i have to use desktop manager to install the desired language. but its all in EXE format nothing in DMG which is for mac.I really need to install other langauges and I cannot seem to have access t o windows at all?
I cannot find another thread with answers about what I am looking for so am making a new one. Please forgive me if I overlooked something.
Recently I upgraded my computer to Windows 7 from Vista.Now, the computer doesn't recognize my BB, and Desktop Mgr doesnt *find* the BB when plugged in. All worked perfectly before I upgraded the OS on my computer....now, nothing works. I tried reinstalling the software but that did not help.Please advise on what I should do or try.
Why does desktop manager not allow you to delete off applications you aren't going to use? The ones I'm specifically wanting to delete are in the downloads folder-mobile video, community, music apps, my-cast weather, MobiTV, MusicID, and XMradio. I'd like to get rid of these to free up some space for other applications I will use.
When I am trying to add/remove applications using Desktop Manager, I get the error message:Validation failed because a module marked for update (net_rim_bb_qm_api) is not available on local disk.How do I fix this? I am running a 9650 and have Desktop Manager for Mac.
I have a Blackberry 9700 phone which has been working fine up until today when I decided to load the "Blackberry User Tools" software onto my P.C. at home. After successful installation and machine restart, I was asked to enter my "Device Password". Assuming this would be my password I set originally to lock my phone I entered it and found this didn't work. I subsequently attempted a number of other logical permutations but then realised that if I continued I would lock my phone. So I stopped (at 8/10 tries) and called my service provider "Orange UK" who advised they couldn't help me and that if I continued to enter the incorrect code, it would wipe my phone as it would automatically reset!When I connected via USB last time, it asked for me to enter the word "blackberry" which I did but when it then asked me to enter my password (which I assumed was the four digit numerical code I had originally set the phone with) it failed to work. I am now left with two further attempts. Please can anyone assist by advising me what I can do to overcome the problem without wiping my phone as the contents are very important to me.
About 3 weeks ago I had to switch from a Curve to the 9700. I used the switch device wizard to do this with no problems on my home laptop. Since then I have backed up the 9700 to my laptop but when I went to do this today, the device is not recognized by my laptop. I have tried just about everything with no luck. I thought the issue may be my cable and/or USB port but I actually connected my old Curve to the laptop and it immediately was recognized. I also have been synching the 9700 on my work PC and drove into the office today to see if I could do so..it worked without any problems. I am therefore not sure by the 9700 won't now connect to my laptop. Any ideas from anyone as to what I should be doing or what the problem is? I uninstalled and reinstalled the desktop manager application twice thinking that may be the problem but it has not resolved the issue. As an aside, I have gotten a message appearing on the 9700 saying that the USB connection does not have sufficient power to charge the device. I then acknowledge the message and it shows it is charging so I am not sure what that is...