BB Bold 9700 :: Backup Error - Received Message DM Could Not Backup One Theme
Jun 16, 2010
I did a normal backup and just before it finished, a message came up saying the DM could not backup one Theme. I clicked OK and then it comes up with another message and it says Backup completed ... click OK .So is it just one theme that's odd and not being backed up? (which I don't mind) With (hopefully) the rest of my stuff backed up as usual.
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May 4, 2012
When syncing I get an error message saying the last backup is corrupted, to delete it and rebackup. I can'f figure out how to delete a back up - or where it even is located.
Info:
iPhone 3GS
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Apr 21, 2012
When updating to IOS 5 the backup starts, then I get an error message -5000. How do I resolve this?
Info:
iPhone 3GS, Windows7
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Nov 1, 2011
My Bold 9700 will not back up (via BB Desktop) and will not, as a result, upgrade to the latest version of OS6.It starts off OK, but by halfway through it says there is a problem and that BB Desktop is disconnecting. Only this just leaves the phone hung and all I can do to get the phone back is a battery pull.I have a Bold 9900 coming tomorrow, so unless i get this fixed I am going to have problems upgrading to the new Bold.
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Jul 10, 2011
I have a 9700 Bold with version 6.0.0.570.6.6.0.212 and the desktop version 2.1.0 build 24 on Mac. Now the problem is that when I try to do a backup it comes up with the following message "The backup failed due to an unexpected error. Try backing up your data again. If this continues, please contact RIM technical support" I have tried this over and over with the same result.
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Mar 19, 2012
I dont have bettery back up and whatever photos i am taking from my phone is not getting store in memory card as well as device memory.
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Aug 4, 2012
I have a BB Bold 9700. My service provider is Telstra (Australia). And before you ask, no, a few battery pulls didn't fix my situation.My "4/S" button on my bold has turned super sensitive. if you breathe the wrong way - your text/screen will be filled will dozens of little "s" on the rampage. For example, if you type in the question "How are you today?" it will come up as, "ssshsow assrsse you tosssdssasssy?"As this is a hardware problem with my phone and as I am at the end of my contract, I am quite content to purchase a new phone.
However, due to the "s' button repeating like a bunny and my being half asleep when i checked my phone last night and accidently turning it OFF - I can not enter in my pin number nor my puk number into my phone. (the numbers come up as stars so I can't see which is the number I wish to enter over forty-seven thousand little 4s insinutating their way in.
Typing in the 4 numbers of my pin comes up as "********************"
Tying in the 8 numbers of my PUK comes up as "*******************************************************************"
The keyboard being broken is neither here nor there but I am explaing this to illustrate my dilemma.
(1) is it possible to somehow fiddle something so I can actually see the numbers instead of stars when I enter in my pin and puk code so I am able to delete the "4/s" when they occur and be able to open my phone and then do a backup or
(2) Is it possible to do a back up or unlock the phone using the computer while my phone is now asking for the PUK?
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Dec 1, 2012
I recently got an update that required a backup. I left my phone on over night. I woke up and discovered an App Error 603. I clicked reset, then it restarted the phone. However, it takes me back to the backup your data screen at 0%. Then an application permerssion notice comes up with Allow or Deny. I try to click either one and it freezes and goes back to the App Error 603 notice.
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Jan 19, 2010
i got a blackberry bold 9700 for christmas and i've been having only one problem with the phone. Sometimes when I've been having a conversation, through sms text messages, with someone I will be randomly unable to open a newly received sms text message and cannot open it for a while. I got it checked and they gave me a new phone, and this one is doing the same thing. Sometimes i can't open it for 10 mins and then sometimes i have to delete it because it's been over 2 hours. this is getting really annoying and more and more frequent. does anyone know what i should do? cause the bell people dont even know.
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Jul 14, 2010
I had to sell my phone so i made a back up file with desktop manager. Is it now possible to extract the contacts from that file?
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Mar 9, 2010
I just got my new Bold 9700 and the included 2 GB memory card is showing up as almost full. Through Media Manager I see the culprit is a bunch of backup files, including a file called ArcNB.NBZ (this file alone is 1.5 GB). Anyone know why this is on here? Can I safely delete it along with other backup files?
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Aug 13, 2012
I used the RESTORE option from my back up, the software restored everything except my Contact list. I also tried to restore specific items.... the option to restore contacts does not allow me to tick it for restoration. I have a Bold 9700, abt 2.5 yrs old. Due to some glitch the complete contacts list is in the back-up, my google sync has only half !!
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Mar 30, 2010
I am currently doing a backup and restore on my Windows 7 Laptop (see other thread i started for reason.The tasks have been running fine, until the restoring process/task where it is currently on Task 12/12. However, the task seems to have not made any further progress after approximately 55% of the overall restore process, and 80% of Database: BBGroups. there is no option to cancel (its greyed out) and the yellow bar at the top is telling me not to disconnect the device as the device/data may become unusable if disconnected before the process finishes.
The overall process was quick (approx 15 minutes) until the above it's taken over an hour now and it doesnt seem like it will ever finish.
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Apr 3, 2010
I just downloaded the new OS, and for some reason my contacts got messed up.
Some contacts were tripled, and doubled, some numbers were moved to different contacts, or deleted.
Is there a simple, or any kind of way to get back my old contacts list from a previous backup, while at the same time keeping the new OS, and replacing only this contact list?
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Feb 10, 2010
My 9700 wont connect to my PC to backup or tu updare the software is keeps on saying "could not establish communication with device" it starts to work but then doesnt finish the job.i did a battery pull, restarted PC tried several times it doesnt work why?
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May 12, 2010
I use an unlocked Storm on T-Mobile. Because it was originally a Verizon phone, it's got VZ Navigator, which I like. My wife has a 9700 for T-Mobile, and I'd like to put VZ Navigator on her phone. Can I use the backup/restore method for that purpose? Can I backup what's on my phone, then "restore" to hers?
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Mar 16, 2012
A few days ago I decided to update my device (9900) software to 7.1. And it has been a disaster since I received the update thru the Update Software Section on my phone but since then is has only gotten to 3% of the backup. I have restarted the phone several times, and pulled the battery several times and well and left the phone for hours hoping it would get itself together, to only occasionally fine (app error code:603) and yes at this present moment it is still stuck at 3% back up, this is 3rd day.
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Apr 17, 2011
I'm trying to update my BB bold 9700 to 6.0 bundle 1879 (v6.0.0.448 platform 6.6.0.124), when it reaches the modules backup 156 of 660 it says: Application Loader was unable to backup data on your device.
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Jan 3, 2012
I was trying to backup my phone and entered the password wrongly and saw a message wiping all my data, contact,calendar has been all erased what to do I have lots of data what to do. model number bold 9000 pin 20D06878 how can i restore my info is there a back up on the phone? i dont have a back up.
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Jul 24, 2010
I've tried signing into Facebook via my new 9700 and am getting the following error message:Error encountered during XML parse: End tag does not match start tag 'head'.Has anybody else had this message? How do I get around it so I can access my Facebook account?
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Apr 7, 2012
I have Windows 7 installed and have seriously tried everything to fix this, deleting old back ups, cheacking my firewall, unintalling and reinstalling itunes, deleting pictures that may be corrupt. I just plugged my phone into a USB connected to my sisters MacBook and it backed up perfectly! Is this something wrong with my computer?
Info:
iPhone 4, iOS 5.1
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Nov 17, 2015
I reflashed all the factory images to my Nexus 6P (except userdata), and then restored a TWRP backup of the data partition. This worked, my phone boots up and obviously has my installed apps, etc. But... on the Nexus 6P when you restart the phone you have to enter your lock pattern or PIN. My phone was previously configured with a pattern. It seems the TWRP data backup didn't backup the lock pattern, because it doesn't recognize my pattern.
My fingerprint is recognized, but on the Nexus 6P you still have to enter the lock pattern or PIN when you first reboot. So, I have no way to get into the phone. I tried setting a new lock screen password with Android Device Manager, but it doesn't work. I still get the screen asking for the lock pattern. Is there any way I can get into my phone without blowing away all the data?
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Jun 3, 2012
I have updated my iPhone 4 to 5.1.1 and I can't restore my backup files because when I try to restore my backup iTunes shows that the backup is corrupted or not compatible with the iPhone
Info:
iPhone 4, iOS 5.1.1
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Jun 27, 2012
When setting up my new iPhone 4s, should I restore from icloud or itunes backup? Or set up as a new iPhone? The phone number is staying the same from my iPhone 4.
Info:
iPhone 4S
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May 15, 2010
My N95 8GB reboots at the final stage of backup during settings. I have reset to factory settings but no change. My PC uses Windows 7 and I have latest software on my phone and PC. I would appreciate help please.
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Dec 7, 2011
My 'backup and restore' app won't back up my text messages... it backs up the other things on the list for example the contacts, call logs, brower history etc. I would like to save the messages before I update my phone.Or unless there is another way of saving my messages, i.e. saving them onto a pc or something.I have a Sony Ericsson Xperia X10 Mini Pro.
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Dec 5, 2015
I have not yet gotten ahold of a Lumia 950 but plan to do so in the fairly near future. I've been reading this forum and find various comments about whether or not to restore from a WM 8.1 backup. My current phone is a Lumia 1020 running Denim.
My question is for those who have recommended a fresh install rather than a restore from backup. Are you referring only to the "Apps and Settings" backup and not the "text messages" backup?
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Jun 17, 2010
Trying to do a backup in anticipation of iOS 4 and the backup process still is taking a long time in 9.2.Also, what steps can be taken to increase the speed of the backup? How would you remove items like photos, music, videos and then be able to easily put them back on the iPhone?
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Apr 24, 2012
I imagine this is so it can simply edit the old backup, but can't I just create a new backup?
Info:
iPhone 4S, moving from 3Gs
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May 25, 2012
A video was inadvertently deleted before the next backup and sync. Can this be retrieved? Would iClould enter in here?
Info:
iPhone 4, iOS 5.1
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Jun 1, 2012
how can i restore old mobile backup from iCloud backup to new phone?
Info:
iPhone 4S, iOS 5.1.1
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