BB Bold 9000 :: Device Stuck At Verify Security Software
Jul 9, 2010
My bb bold 9000 is stuck at the verify security software ..... it is at 100% security tests passed and it just didnt disappear as normal. I can't do anything with my bb. Oh i can hold on the bb button to look which program is running. I can push the dial button but just cant dial... i cant scroll or type anything. I faced this problem out of no where when i reboot the bb last night. i left it like that whole night thinking that i might need times.
I tried battery pull and alt+right shift+del to reset... it still not work... the OS version is 5.0 already,
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Jan 3, 2010
Does it do the same thing as say, jlcmdr? Upgrades would be a lot easier if I could do half the work on the phone itself.
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Feb 26, 2010
Well as the title says, I think someone has my exact PIN number. Not the 4 digit security PIN, the "unique" handheld code for BlackBerry's. I found it odd one day when my bbm friends were saying I was asking them "Who are you?".
And when my friends asked who "I" was, he said Thomas, which is not my name! I checked my own PIN, and the PIN of Thomas, it's the same! I never had this problem before. Could it be that just in a billionth of a chance that RIM had made 2 BlackBerry's with the same PIN? his BlackBerry and turns out it's the same as mine.
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Nov 6, 2010
I have a Blackberry bold 9650
V5.0.0.975
Running DM 6.0.0.43
Everytime the device backs up it goes all they through and at the end it gives the error message: "There was an error backing up. There could have been a problem with the device or connection during the backup. Verify that the device is turned on and connected."
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Jan 23, 2010
I have been going through various posts and websites. It looks like we can't customize email icons due to OS 5.0 security restriction and can say other way that OS 5.0 system files are read only!But I would still check to see if anyone succeeded in customizing email icons for Bold
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Jan 24, 2010
how to recover or restore my phone? i forgot my phone code. is there any software that can restore my phone?
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Apr 21, 2010
Desktop mgr 5.0.1.37.When I connect (via USB) the connection appears to be recognised - clock appears on BB and PC beeps. After a few minutes PC & BB icons appear on BB screen but no interconnecting arrows. When I try to sync there is no device and PIN number showing on Device Mgr so it doesn't sync. Then the Desktop Mgr greys out and appears to freeze - I then have to disconnect the BB to unfreeze.
Device manager shows two RIM virtual serial ports v2 Com 3 & Com 4. If I try to update the drivers it says most up to date are loaded although the drivers are dated 24 Nov 2008 and are version 2.2.0.3 and appear to be called RimSerial_AMD64.sys (I'm using Intel i7 processor).
Devices & Printers screen shows a RIM Composite Device icon.
Windows in Win 7 Home Premium 64 bit.
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Aug 6, 2012
only got the phone today.. and wanna try sort it myself because i got into O2!! its stuck on Security Software Verification and Now Permanent Frozen and i cant do anything wiv it... ive tried over and over again turning it on a off, updateing the os, backing it up, desktop software and desktop manager.
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Aug 17, 2010
I've bought a blackberry Bold 9700, but forget to ask for default security code/Pin for the device. Please anyone can tell me what it is.
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Jul 9, 2010
I have a Bold 9000 and this morning my BB Desktop manager told me that there is a new software update available and recommended (as always) it. I have started the process and as the device was about to restart it indicated software update failure and now my BB is stuck in boot mode and won't go further.What is the solution? I have recon that I will be loosing all my data on it regardless of what I am doing but right now the device won't go pass the booting screen.
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Jan 25, 2010
Screen won't go to anything else, says Platform 4.0.0.247 at top of screen. I can go into any of the applications but cant get back to my home screen or anything else. Will only connect to desktop manager sporadically.
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Sep 5, 2010
So i tried updating to 5.0.0.822 and it froze during the update process on the AT&T logo screen for two hours. At this point it seemed like a lost cause so i pulled it but now i cant connect to it or do much of anything.
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Apr 14, 2010
I'm currently using OS 5.0.0.464 on my bold and planning to upgrade to .592. Is it actually necessary to wipe the device before installing the new OS coz when i installed .464 i didn't wipe my bold.
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Feb 12, 2010
I am a noob so please forgive me ..i had a booting error yesterday where the red light stuck on with a black screen and i had to pull the battery (luckily for me it revived) sadly after it loaded i realized i lost all my contacts however this happened when my brother soft reset it when it was connected via usb to the pc so i guess some current interference buged the loading process.
Then today i soft reset my bold i got a white screen with app loader i believe 523 error reset or something, i cant quite remember but i think thats it however i hit either the end key or the enter key (sorry to so vague guys i got scared) ....after i pressed those buttons it began the reboot cycle ...loaded up and has been fine ever since..just wondering if you think i should upgrade my Os or just leave it i am on 4.6.0.162...
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May 4, 2010
i'm having a problem with my bold 9000. I bought it 2 days ago with old OS and i had just upgraded the OS to the 5.0.0.610.My problem is i couldn't add the blackberry map into my bold 9000! At first i thought it was just because i had the old OS, but unfortunately after i upgraded the OS, and i even tried downloading the map from the blackberry website but there's still no changes.FYI,i downloaded the map software via computer, so it's not directly from the device. And after the download had finished, on the website it even wrote 'Complete-Blackberry Maps has been loaded to your device' but yeah i still couldn't find the icon anywhere in my device. Is there something wrong with my Bold?
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Jul 18, 2010
Anyone know how i can or if i can get the gps software for the bold i have a external gps reciever from a nokia 770 which works with the phone when i got into gps it shows my global position
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Feb 4, 2010
I have a Bold 9000 through Rogers running software v.4.6.0.303 and platform 4.0.0.248No where can I find how to add my signature to my outgoing emails.
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Sep 6, 2010
My bold 9700 just came back from reperation and now I can't change my language into Dutch anymore, it's all in English, not that this is a huge problem, but I rather have my phone in Dutch.
I tried options>language and text input> and the only option I get is 'English(US)'
Does anyone know how I can change the language settings on my blackberry device?
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Feb 5, 2010
after i downgrade to 4.6,i can't upgrade back to 5.0 i've tried to download a 5.0 from blackberry.com or through applicant loader to upgrade ,but still can not upgrade to 5.0
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Jun 29, 2010
I am working with a Bold 9000 and having issues getting the device connected to an Acer Extensa 5430 Laptop. I have gone through every troubleshooting step I have seen online so far but still no progress.
Device:
Blackberry Bold 9000 PC:
Acer Extensa 5430 Laptop
3 USB ports
Windows Vista Home Premium
Troubleshooting Completed:
*Installed Blackberry Desktop Manager 501_b073_multilanguage from Blackberry website. Connected Device to USB1, Device recognized in Windows Device Manager as "Blackberry Smartphone" under USB Controllers and "RIM Virtual Serial Port v2 (COM8) and (COM9) under Ports in Windows Device Manager, but Blackbery Device Manager only shows COM3 "Disabled" and nothing else. Desktop Manager shows "Device Connected (PIN): None"
*Uninstalled Driver for Blackberry Device in Windows Device Manager and reconnected Device to USB2. Same result
*Uninstalled Blackberry Desktop Manager 501_b073_multilanguage and reinstalled with out Media Manager or Roxio>Installed device software from Provider specific Blackberry Site(software version 5.0.0.442)>Reconnected Device to USB3. Same Result
*Uninstalled Blackberry Desktop Manager 501_b073_multilanguage and uninstalled Blackberry Device driver through Windows Device Manager> Uninstalled ALL USB Root Hub>Restarted Computer>Installed Desktop Manager 500_b028_multilanguage>Reconnected Device to USB1. Same Result
*Uninstalled Blackberry Desktop Manager 500_b028_multilanguage>Did a battery pull on device>restarted PC>Installed Blackberry Desktop Manager 501_b073_multilanguage. Reconnected Device to USB1 Same Result
*Did a battery pull on device and connected to PC using USB2 without battery installed. Same Result
At this point I am at a loss for a next step in troubleshooting.
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Nov 19, 2015
So i did a hard reset because the phone syddenly lags and doesn't respond to touch. Followed the steps but I'm stucked in a loop in the 'Verify your account' part. Despite entering the correct 'Google Account that was previously synced on this device' and password, it keeps bringing me back to the 'Verify your account' part. How to proceed from this?
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Mar 27, 2010
I have this BlackBerry Bold 9000 I have 2 problems the JVM error 102 and Device Password I am up to number 6.
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Aug 25, 2010
I am using BB Desktop version 5 and tried to update my device to OS 5 from AT&T. My Bold 9000 is now dead. My desktop manager stated a fatal error, then my device reset. And the only thing that displays is the Orange AT&T screen. How can I get the device to function again. I did a back up and a sync prior to the install.
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Sep 8, 2010
So when I go to memory under the options menu, it says under Device memory that "Device memory cannot be read. Try to repair or format." Consequently I cannot see my pictures, etc because of this. Is the way to format it just to wipe my phone?
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Jun 25, 2010
First, let me say I love my 9000. However, dues to some problems, I may need to replace it. Should I stick with the 9000 or upgrade to something new? All suggestions will be taken into the thought process on this one. I use the phone for personal use only. Not alot of phone calls, some SMS/MMS. Basically, I love to play with my phone. Got a bunch of apps and love to d/l themes. If anyone has some suggestions about what I might want to do,
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May 23, 2010
I am getting no response from my Blackberry. It froze up on me and I tried to reboot it...(remove the battery and put it back and since I am getting no response).
If I connect the USB to the computer nothing happens (Its not reading on the desktop manager, its not appearing as a a new device added on my PC) ....If I connect the charger nothing happens (no lights)...If I take out the battery and replace it nothing happens...Whats wrong, how can I correct this?
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Aug 24, 2010
I recently acquired an unlocked Blackberry Bold 9000 that I am using on the T-Mobile network. On the password screen it says "Enabled" and there is red lock icon next to it. How do I disable the device password?
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Sep 3, 2010
Yesterday I was waiting for an important call but needed a shower so I took my phone into the bathroom and put it in a dry safe place where I would hear it ring if need be. It did so I quickly jumped out of the shower, dried hands and answered a message. Few minutes later when back at my desk at home I realized the bold was behaving weird, key presses were not doing the right function, i.e. a press of the back key brought up jk or other letters on the screen etc.
It did not sustain water damage, at worst my hands were merely damp when used so I just figured pop it down for a while and let it 'dry' (it wasn't wet but you know what I mean, its all I could think of) picked it up maybe 15 minutes later and it appeared to have died. Now, its 15 months old (and was a refurbished handset direct from 02 when I got it so its had a hard life) its been bumped, and not long after I got it I broke the screen (LCD bleed) so I had it repaired which forfeited the warranty, also the trackball has been a constant nightmare to me, it stops working in one or more direction regularly.
I've found the solution to this to be to clean the trackball gently with a q-tip dipped in clear alcohol, after some time this usually works, but a couple of months ago I could not get this to work at all so after 2 weeks of a phone that would not scroll left I had the trackball replaced. I now had issues with the trackball not selecting when I push down but this is got around by using the return key or it does sometimes work if you push hard. So, with this new flashing red light failure I took it back to the place that replaced the screen. They kept it for 24 hours and when I went back to collect it they said it was a component failure and beyond economic repair.
Quite truthfully though I got the impression that they actually just couldn't be bothered as it was a hard job. Came home and started researching, other posts I have read lead me to believe that if the LED comes on in any way all is not lost. My computer does not recognize the phone when I try and connect it via USB, although just now I tried again and windows acknowledged that a device had just been plugged in, but the blackberry software still did not detect anything. What can I try now? I am not tech savvy so it will need to be clearly laid out for idiots.
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May 3, 2010
My BlackBerry's screen is white , i do a battery pull ,it still stays white.Does that mean my BB got Nuked and that I should follow the steps to fix a nuke blackberry?
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Jul 23, 2010
I have an OLD (more like ancient) Nokia on Rogers on a prepaid plan. I also have a fully unlocked Bold 9000. The Nokia obviously has a SIM card, the Bold doesn't. Doesn't have any service at all. I was wondering if I took the SIM card out of the Nokia and put it in my Bold.. what would happen? I'm kind of paranoid about it maybe locking to Rogers the moment I put the SIM card in haha, I don't really know what would happen, I'm a newb to all this cell phone locking/unlocking SIM card stuff.
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Jan 26, 2010
I am using Vista Ultimate and am trying to use the Media Manager section of the Desktop Manager.
But I am getting an error message as follows;
Runtime Error!
Program...MobileBlacberry.....MediaManager9.exe
This application has requestd the Runtime to terminate it in an unusual way.
Please contact the application support team for more information.
Which I did and got an automated email telling me basically they won't help unless I am a paying customer.
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