Xperia Pro/Neo/V/L :: Camera Purple Bars & 'unknown Error'
May 15, 2012
I got my Xperia pro yesterday, and when I tried testing the camera I found photos taken with it had huge translucent purple bars across them. This happened with every photo I attempted take. I then exited the camera app and went back in, and when I tried to take another photo it simply displayed "unknown error" and the app closed. It now does this every single time, meaning I cannot take photos at all.I cannot find any other reports of this issue online, and I have myself tried formatting the SD card; performing a factory reset on the phone itself and reinstalling the software using the PC Companion. None of these have worked and appears to have actually made the issue worse; now it will sometimes refuse the start the app altogether and display "Camera not available".
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Dec 20, 2014
I have an Xperia Z2 updated with android 4.4.4. When I try to take pictures at night I just get purple photos. This started just a few weeks ago out of nowhere. Let me say that the lens is not dirty nor blocked by anything. I don't have a case. I have just restored the phone today with Sony PC Companion and still the same issue.
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Nov 25, 2015
So I just noticed something weird about an hour ago. When using the camera, I find a small, subtle, deformed line. When I zoom in to the area, it gets bigger.
I've tried other camera apps, but it's still there. As far as I know, I did not scratch the lens in any way. I took a video yesterday that doesn't have the line on it.
It was there on the Verizon 12a update, and did not disappear when I got the small update. If it gets to the point, I can easily replace the lens, correct?
Attached are examples of what is happening.
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Aug 19, 2014
Okay, so camera always worked perfectly. Yesterday received KitKat update 4.4.2 and now in low light conditions my camera has a purple hue.
This is not a hardware issue. It is clearly a software issue and the 4.4.2 KitKat update appears to be garbage. My girlfriend has the exact same issue since updating to 4.4.2.
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Jul 12, 2013
This phone is touted for its low light imaging capability. But I get this purple shade on the photos during low light snaps.
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Jun 20, 2015
I haven't had this problem till yesterday, and I'm getting very angry by it not because I love taking selfies, but cause I bought this phone for $600+ and a month later its a defect?
How is this possible? I wiped the cache in the power+VUP+Home screen, I went to camera app settings and cleared data/cache, I don't know how it got there and it's VERY annoying
The ONLY thing I can think of his it got there due to heat, I went to the pool and I left my phone in my wife's purse under a shirt so the son wouldn't hit it but I guess it was still hot inside. because for a month and a half I never had the dot. and yes I've read about the "only shows in low light" ive taken plenty of low light shots and never saw if there prior to 2 days ago
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Jun 27, 2014
I have noticed of late, when using my camera that sometimes I get purple lines going across the screen. This only seems to happen when using the camera via the native Apple "Camera" app. Â
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Apr 14, 2015
I've attached a couple of pictures.
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May 19, 2012
why does my camera freeze and put a purple stripe on the screen? iphone 4S
Info:
iPhone 4S, iOS 5.1.1
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Jun 3, 2014
The camera on the back of my phone recently developed a reddish-purple spot in the middle of the lense. I tried cleaning the outside of the lense really well, and it does not appear to be scratched on the outside, I'm wondering if dust somehow got inside the lense. all of my pictures now have a dot in the middle of them. Can this be fixed, or can my phone be replaced?
Info:
iPhone 5, iOS 7.1.1
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Jun 14, 2015
The front facing camera produces a purple line through the top middle of my display and when I snap a photo it remains. Is this hardware? I tested it with the google camera app as well. This is a Samsung Galaxy S6
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May 6, 2015
So close to being done with this phone as much as I like it. I've had so many problems. I now have purple dots on my selfie mode camera. They don't go away and Ive done a hard reset, too. I backed up using smart switch and when trying to restore I am getting an error and can't get my stuff back from smart switch. So frustrating. And even with the reset I still am having the small purple dots.
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Jan 9, 2010
I've searched and can't find an answer to this. Lately (more and more) my Tour is taking pics that are purple and half-screen. Anyone know why? Is there something I can do to fix this? I pull my battery every morning and charge my phone every night. Please help, I have a 2 year old who has finally decided to let me take pics of him and now I'm missing the cuteness..
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Nov 17, 2014
While I'm not a huge photo taker, I find it really annoying to snap one and have this purple tint above it. I've noticed that my camera cover has tiny scratches in the center. I'm pretty sure that's what is causing the purple tint maybe the reflection of the light.
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Oct 22, 2014
My phone frequently returns a message "Error! Camera not Available!" when opening any application which uses a camera. This happens specially when the applicatons that scan barcodes are used ("AT&T Code Scanner", "OK Scan"), but not exclusively. Among the apps bringing the camera to a crash there are some of good reputation, like for example "Perfectly Clear". In the emergency mode the camera works OK.
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The issue is the same as in this thread for Z1, however it disappoints me that the same happens in Z3 which is so much newer.
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The support advised me to clear the data for the camera (Applications menu) and restart the phone. No dice, so they advised to reset the phone to factory defaults. I did it twice, due to after the first time I found exactly which apps caused the problem. It took me a day to restore everything to the original state .
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Afterwards, the camera was stuck by "Perfectly Clear", a decent app written by a "Best programmer". I was depressed.
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However, there is a solution: simply clearing all the apps running in the background (["three permanent keys in the bottom" | "two rectangles" | clear all], or [an icon with a green brush]). This works without a restart.
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Nov 9, 2011
what is the difference between the blue 3g and bars and white 3g and bars. always wanted to know
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May 21, 2012
My iphone 4 will not complete restore as error message says unknown error(1).
Info:
iPhone 4
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Jan 15, 2011
i cannot send or receive calls or texts. this randomly happened i need some support on what to do, i phoned o2 they are useless, ive got full signal and black berry messenger and the browser are working fine?
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May 12, 2014
The notification LED keep blinking with purple color while the screen is off, and I'm sure there's no application with that notification color. How could I know which application is using that color?
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Apr 12, 2012
last night my 4 month iPhone 4s (SIM free) shut down . i pushed the 2 buttos while connnecting to the power and he restarted.It happened again this time i connected it to the computer and have been asked to upgrade the operting system to 5.1 and then to restore the phone. it worked for 12 houres and shut down again. this time while connect it to the computer iTune came with the message:"could not be restore, An unknown error(28).
Info:
iPhone 4S, iOS 5.1, the phone have shut down during the
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Apr 22, 2012
I have just bought Xperia Neo V. While trying to take a photo in relatively dark place with flash on, whilst camera focusing, some purple clouds appear at the bottom of the screen in general (sometimes at the left side as well) I also realized that if I focus just 1 item, there is no purple clouds problem.
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Oct 18, 2015
When i try to open the main camera, the screen remains black and after some time "Error Camera not available" message pops up. However, the front camera seems to work fine.I tried restarting the phone, hard reset, factory data reset and repair from sony pc companion but the problem still persists. In xperia diagnostics, main camera and flash dont work.I had this phone for about a month now and this problem never came up. The camera problem came out of nowhere yesterday.Â
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Oct 15, 2015
My phone is saying error camera not available....
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Feb 10, 2015
Error : camera not available my phone xperia z2
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Nov 7, 2015
Had to update my Z5 yesterday, never like updates always seem to mess something up. This time it is the flash, the light comes on randomly.and cannot be.turned off without a restart. Once happens can not use camera or flashlight both say it is already in use or error and to close before trying but there is no app open. As far as I know only have the two that use it, it is a pain as runs battery down fast, gets hot and if is in jacket not going to know for long time.
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Jan 20, 2015
I have a xperia z2 and my problem is that it does not work the rear camera is in black and I get that the camera is not available, but I put the front camera and works without any problem.
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Oct 4, 2015
I purchased an unlocked Sony Xperia Z3 yesterday. I placed my sim in it but the phone keeps saying that there is no service and there is currently no bars. When I try to call it says I am in flight mode even though it is off. I had a friend who had this problem but it fixed itself.
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Aug 1, 2015
Since I made the lollipop 5.1.1 update on my Xperia Z2, I cannot use my camera. When I take a picture, it's automatically deleted and my phone displays an error message. I tried to force stop and clear data in the setting menu and restart the phone but nothing worked.
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Jul 6, 2015
So, the first day with my new Z3+ - and the camera app won't even start. The phone is not too hot, I've tried the Norwegian reset (turn the phone off then on) and the camera app still won't start. All I get is an error message telling me Camera has been stopped.Â
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Dec 22, 2010
I have a Blackbery storm 9530 with software version 5.0.0.328 installed. I am using Windows Vista and trying to sync with Outlook 2007. Prior to a recent upgrade of the DM, I was able to sync my Calendar and Contacts. Now I get Blackberry Desktop Synchronization error "Determining the root configuration of main system" and then a Intellisync error follows displaying "Unknown error reported". I am unable to complete the sync.
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Apr 13, 2012
after dropping my Iphone 4 on the floor it can't connect to my PC, the error i am getting in Itunes is "Itunes was not able to establish connection to this iphone, caused by unknown error 0xE8000001". Itunes suggest to go into an applestore and get it solved but since third party has replaced the screen will apple not touch it....I have tred to uninstall itunes after closing down a few apple files via "task manager" and hard restored the Iphone but the phone will not acctivate, only get to the screen saying "connect to itunes". when i plug in a fully functional USB cable in a fully functional USB plug in my PC (windows 7, 64bit) does the phone connect and disconnect with the PC a few times, sometimes it keep on connecting/disconnecting but when the phone able to establish connection do i get a box saying "error 0xE8000001" and when clicking on the phone can i see its charging the battery but no possibilities to make a firmware restore or anything els. (have only the option to "eject" the iphone). is it possible to go one more step back than "hard restore" so the phone need to reinstall all hardware ect ect?
Info:
iPhone 4, Windows7, 64bit
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