Nokia :: 5800 - Unable To Update Firmware
Jan 31, 2010
Even though Nokia has released several firmware updates for the Nokia 5800 (last one just a few days ago), I'm stuck in version 21.2.025 (custom version 21.2.025.415.02).I have tried to update it directly on the phone and also using PC Suite's Nokia Software Updater but in both cases I get a "no new version available" message.
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May 5, 2010
I have a nokia 5800 china code 0583152 and its firmware version is only v. 30.I cant update it to v. 40 or v. 50.how can i update it to that new firmware version?where can i find the firmware updates for this product.
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Feb 4, 2010
Today I was able to upgrade my firmware, I have a Nokia 5800 NAM RM-428, using the OTA upgrade firmware app in the phone. This is great news for all the owners of american Nokia 5800
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Jan 14, 2010
Just updated the firmware on my phone and have a minor problem. When someone rings me and the phone is unlocked I can answer the call ok, but when the phone is locked and someone rings it says answer in green and unlock is blue, I am unable to answer the call until I unlock the the phone then tapping answer, answers the call, how can I answer the call without unlocking the phone?
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Feb 1, 2010
I have Nokia 5800 xpressmusic with Rogers service in Canada. The software version (firmware) on my phone is 21.2.025, and I believe the product code is 0581779. When I try to update my phone by using the Nokia Software Updater, it said that the current version on my phone is 21.2.025 and the latest version is also 21.2.025. So how can I update to V40?
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Apr 23, 2010
How big was the size of the firmware v50 when downloaded via NSU for Nokia 5800 XpressMusic?
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Mar 26, 2010
I have Nokia 5800 and can't update the firmware, i tried using both NSU (latest version) and Ovi Suite (Latest version) on a Windows XP SP· OS, the problem seems to be that the OS don't recognize the phone when the phone shuts off in te middle of the update process, a bubble shows "new hardware found" an then "problem occurred trying to instal new hardware", it seems to be a driver issue but i have the latest installed and.
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May 31, 2010
Every since I updated my phones firmware it locks up, how do I uninstall it and start as if the phone was new again?
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May 6, 2010
I updated my phone firmware from v40 to v50 over the air. The download package was around 9MB in size. After the upgrade, I realised that my phone did not have all the features of v50 firmware update. For example, features like "Quick Office v4.2 integrated", "Rihanna service launcher in web browser" are missing. Then I decided to reinstall the v50 update through my laptop. So when I connected my phone with my laptop and opened the "Nokia Software Updater" it said that the update package is around 138MB. Now I face a problem. After clicking on Re-Install option in "Nokia Software Updater" the download does not stop at 138MB. Infact it does not stop at all. It goes on like 2MB of 138MB.. 4MB of 138MB.. 60MB of 138MB.. and then 200MB of 200MB... 300MB of 300MB and so on. I decided at that time to wait for some time. But it reached 350 MB and still it did not stop.
So any idea if this is expected behavior or is there a problem with my phone or the "Nokia Software Updater" software. Please note that I have the latest version of "Nokia Software Updater" installed on my laptop. Fortunately, I don't have any serious problems with my phone except that when I click on "applications" icon, it takes some time to respond.
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Jun 11, 2010
As soon as I updated phone to latest firmware, auto rotate stopped working. Previous firmware I had was v21. I made update through Nokia Ovi Suite. I tried several methods to restore auto rotate:
1. restore factory settings (soft reset)
2. unmark auto rotate, restart, mark auto rotate
3. removing battery for few minutes
4. finally tried hard reset
And auto rotate is still not working. Is there anything else that can be done to enable auto rotate again?
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May 8, 2010
I just wanted to find out if the new firmware is worth the update. I am hearing many complaints about the update causing malfunctions. What are the new features that this new firmware offers. I'll really appreciate every reply.
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Apr 27, 2010
I have updated to the v50 firmware ( first time OTA - it crashed, second time through OVI desktop worked fine) but now my email accounts will not refresh as they cannot contact the server? also getting the occasional massive slow down when going to the main menu if I have any app (typically music) open in background.
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Jul 5, 2010
After updating to firmware version 40, I have a freezing video problem.When I play video file (.mp4), it starts playing as always but after a while image freezes but sound continues playing. No way forwarding video, the freezed image is always there but sound plays normally.I have Nokia 5800 XpressMusic, firmware version 40.2.005.263.04.Everything else is working correctly in the phone after update to 40 firmware.Is it a problem that could be solved?
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Jan 18, 2010
I have a 5800 Xpress music phone.I updated the firmware yesterday to the latest version (V40.0.005). And also added some songs from OVI suite. Now my music player hangs all the time. I dont know what to do. And need to restart the phone again to get rid of the problem. Sometimes even if i restart it wont work. Then i need to remove the battery and then restart.
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Mar 13, 2010
Finally got my mitts on one of these amazing phones and loving everything about it.However the euphoria is being slowly eroded by Vodafone's lack of support and knowledge of the device.Since taking delivery of the handset on 4th of March, it and I have been unable to find any firmware updates through the normal channels (Nokia's own update page, NSU and the OTA update search can't find any updates beyond the 1.2009.42-11.205.1). According to Vodafone the latest firmware for the device should be 2.2009.51.1.
I know there's a Maemo Flashing Tool available and have downloaded it and the firmware, but I can't get an answer from Vodafone whether this will void my Vodafone warranty.
I'm concerned that as it won't update now, it won't update when Meego hits the servers.
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Jun 19, 2010
I have nokia N97(12.01) version 10.1.021 but problem is i m unable to update its software. I can't connect to nokia ovi suite with usb cable because when i connect the usb cable i dont find the option (pc suits) so that i can connect to ovi software. Even i coudn't find any software update option in the application menu. So can anyone please help me to get rid of the old firmware which is full of bug...I didn't even find any connectivity option in the seeting menu...
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Jul 13, 2010
nokia x6 16gb and m updating my firmware using nokia software updater.i saw in nokia site new firmware v21.0.004 is available for my phone but m unable to update it is showing ur phone is up to date but showing prev version of firmware.
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Apr 21, 2010
E71 RM493 . I've updated phone firmware to latest (410.21.010).Previously I had ovi maps working properly (purchased navi license too).Now I find again old Nokia maps navi program that does not work anymore ("cannot open application install latest)downloaded latest from nokia site (nokia_maps_3.03_10wk11_b04_s60_3.1_rom.Nocs.sis)after installation I get error message ("unable to install. no access").
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Feb 3, 2010
I live in Barcelona spain and bought a new 5800XM for christmas. As soon as I saw the new free navagator I tried to install, but it says that it needs latest firmware 31.0.008 or onwards, so I duely try to update my phone, I download the nokia software updater, conect my phone and it then tells me:-
Firmware version
Current 25.0.025
Update 25.0.025
how can this be when I see people have v40. What am I doing wrong, I read someones feed saying I must wait wait and wait for my operator to update. Is this true, does this not com from nokia.
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Feb 23, 2010
I have 5800 Xpressmusic on Orange pay as you go.Software version is 30.0.011.There is an update available which I have downloaded and installed, but after installation I get a message that update was not compatible.any ideas?
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Feb 12, 2012
I've tried to update my E63 software using Nokia Suite v3.3.86 but in vain.
The steps I've followed in the 3rd step fo update process (i.e. Install) are as follows with screenshots attached:
1. It checks for valid installation file (see attached "Installation file validation.png"). Since the update has been downloaded by it previously, it proceeds to next step.
2. It starts preparing to install (see attached "Preparing to install.png").
3. It show USB connection active screen with a windows notification saying "Nokia E63 disconnected via USB" is seen on "Install screen". (see attached "Install Screen.png" for "Install Screen").
4. Next with the same USB connection active screen, a windows notification saying "Nokia E63 connected via USB" is seen on "Install screen".
5. The windows notification disappears and the screen is still at the "Install Screen" (see attached "Install Screen.png").
6. Nothing happens even after waiting for a long time. Clicking "Next" repeats the above mentioned process from step 2.
Dialing "*#0000#" gives the following info:
"500.21.009
02-06-2010
RM-437
(c) Nokia E63-1 (308.06)"
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Apr 26, 2010
1) firmware of my nokia is version10 and I can't able to update my fireware via PC suite. I attach the snapshot of error occur during the update.(141M online with pc suite).
2) when I switch of and then switch on the time and date reset and phone requested to set time and date.
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Feb 24, 2010
I have 2 nokia 5800's. Both on Virgin Mobile. 1 has been updated to v40.0.005 but mine is using V31.0.101, i like the look of the new version but why cant i download the new software. i have tried using *#0000# and downloading the so called up-to date version straight from the Nokia support site but it wont give me the new version.please help.
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Jan 28, 2010
I just bought Nokia 5800 in America. I'm originally from the middle east and I need to write in Arabic when I chat or send messages. the problem here is that the phone reads Arabic but I can't write in Arabic. my question is "Could I use firmware of Nokia 5800 (RM-356) on Nokia 5800 (RM-428)?
If not, could anyone help me and get me the firmware that support writing in Arabic?
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Mar 8, 2010
My nokia 5800 software version doens't updated from the last one year. when i cross check in site, current version & my hand set version are entirely different. my hand set version is 30.0.011.C01.01.
But in system its now like 40............... so here i wanted to know what would be the problem?please go through my model other details below.
Software version: V 30.0.011
software version date: 29-06-09
custom version: 30.0.011.C01.01
custome version date: 29-06-09
Language set: 19
Model: 5800 XpressMusic
Type: RM-356
i try to update it through mobile updater itself. But everytime its showing ' No update available'.
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Jan 21, 2010
When I try to connect my 5800 XM with USB cable, PC Suite mode, to my MacBookPro with Nokia Multimedia transfer 1.4.2 (8184) the device is not recognized. In Mass Archive mode it works.It worked before updating the 5800 firmware to version 40.
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Aug 14, 2010
Just updated to new firmware 51.0.006 (RM-356) Nokia 5800 and I dont know whether I am just thinking this but the phone seems faster now in operation (maybe with the firmware update it cleared cahes and whatnot maybe thats all it is) - one of the things that was supposed to be changed in the new firmware is browser changes, but I cannot seem to see any diffrerence the layout still looks the same to me. improved mail for exchange dont affect me because i dont use it, improved video call dont affect me because I dont use that, but they did list improved browser and improved performance so thats good anyway. Anyone else tried the new 51.0.006 (RM-356) yet?
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Jan 20, 2010
Ever since I flashed to the latest v40 firmware, I am experiencing this problem on my phone.
When I access the website www.sbstransit.com.sg/mobileiris, which is to check for bus timings, the webpage shows but I am unable to click on any of the three links on my phone.
Can any users of Nokia 5800 with the latest firmware help me check whether the same problem persists on your phone? I am able to click on links on other websites, but not this one! I didnt have this problem on v31.
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Feb 5, 2010
few days ago i saw that new firmware update available( v40.0.005) is available for nokia 5800, i have its v30 firmware version and i am unable get any kind of updates while i checked that new version of firmware is available in India. my product code is :0575590,i want change my firmware it has got frequent hanging problem.
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Apr 29, 2010
I recently upgraded to firmware v50.0.005.C01.01 but ever since I cannot get bluetooth to be on. Whenever I try to switch it on it just pops up with an "unable to perform bluetooth operation”. I did the three finger salute (hard reset) but no joy. Anyone know if there is perhaps some other setting that blocks bluetooth? Or is there some more technical way to find out what is failing?
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Jan 27, 2010
I live in Blegium and try to update my Nokia 5800 ExpressMusic to the new firmware (31.01.101). For the moment I have the firmware 30.0.011.When I check with my mobile if there are new updates, then it says there are no new updates available. When I ckeck on the nokia website with my productcode, it says that I can update to the new firmware. When I connect to my PC (Vista Ultimate 64bit), then it finds the new firmware and wants to update my mobile. During the update, it shuts my mobile down and then gives the error message that he can not find the device. So I disconnect my mobile, restart it and reconnect it. After this I choose to try again with locating my mobile, he finds it and starts with updating again till the part where my mobile is turned off again. So I keep getting stuck in this loop.Anybody knows a solution for this?
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