Motorola Razr HD :: LTE Screen Is Purple And Green When Cold?
Jan 5, 2013
When my phone is cold, when i turn it on the screen is purple and green and i need to turn the phone off and on again to fix it, the phone is about a month old. and pointers or warranty information. the picture i added is not my phone but is what it looks like when it messes up
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Mar 29, 2012
I just bought a new apple iphone 4S and its has green and purple striples on it when not in use, is this norm? I took it back to the Verizonwirless and they said it was from the display protector on the screen?
Info:
iPhone 4S, iOS 5
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Dec 15, 2011
I realize that not all phones are the same. I have a black and white wallpaper. It has a greenish/yellow tint. The light greys also have this look. I compared the phone to the demo and the demo was somewhat better. Compared to my Bionic is looks like crud. You can definately tell the colors are off. I can't keep this phone if this is how it looks. I will try returning again. Wondering if they had a batch of bad screens?
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Nov 17, 2013
I have the strangest stuck pixel. If I select the purple HTC one wallpaper 4th from the end from the stock wallpapers, I have a green stuck pixel on the right edge about halfway up.
But if I select a purple image or the same image from the htc wallpaper app on the google play store, it isn't there.
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Dec 8, 2012
I have followed every advice in regards to this issue on every forum possibe and did a Google search. Phone is brand new, and while charging via the wall outlet a solid green led stays on. Please understand I have done all of the power button configurations possibe and it won't come on.
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Mar 20, 2012
EN my iPhone 4 (from sprint) get cold the screen shakes and/or simply goes black. Can any one tell me what the issue is?
Info:
iPhone 4, iOS 5.1
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Jan 2, 2012
After several weeks of very consistent mileage tracks with my MotoActv (8g model), today my mileage was off by .15 for each of the three miles i ran. My run today occurred up in Winter Park (elevation of 8,600 ft) and the temperature outside was 20 degrees. I have the following settings: Marathon mode, ant + for HR, screen timeout enabled and i have the latest update. Does temperature have an impact? Not sure why but I was wondering if anyone else has experienced this.
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Jun 1, 2011
Today I picked up my phone and tried to press the wake/power on button. Nothing happened. The green LED is on and solid, the screen is black (sleeping) and it refuses to wake up. The phone did not get wet, I did not drug it, it did not do some heavy exercises, it was sitting on the table, it is not tired. So, what am I supposed to do now? How do I wake it up?
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Apr 21, 2011
Yesterday, I use the XOOM to take picture in the sum, when the camera to the sum I take the pictures were all green shown in the screen.
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Nov 17, 2011
Brand new Car Dock and Razr. Installed and all good working no problems for first 2 days,then when I dock the RAZR it does not change to the car navigation screen or start to charge.Power light on the power cable. RAZR charges and transfers data via other cables.
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Oct 18, 2012
I frequently hit adjacent keys while texting on my old Droid X. A larger screen and of course 4G and a faster processor were appealing as well. As the Razr HD models sport screens almost as large as the S3 I ran to see them on their first day out of the gates. What a disappointment! Holding my old Droid X up against them I saw that the usable screen sizes were identical. Namely 4.3" unless playing videos in which case the video filled up the Razr HD's 4.7" screen. I couldn't find anything else that would fill up the screen. Perhaps, photos might. But internet browsing, texting and whatever else I tried occupied a 4.3" inset within the 4.7" screen. So why have a 4.7" screen at all? The Galaxy S3 on the other hand fills up the entire 4.8" screen with not only video but everything else, including texting, messaging, web browsing, and everything else I tried. So what gives? Why did you even create a 4.7" screen if you aren't going to utilize it to its full potential?
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Dec 4, 2012
On Oct 20, we switched from AT&T to Verizon Wireless after being with AT&T for over 10 years. We had iPhones and had to get new phones when we switched. The Verizon salesperson convinced me and my adult daughter to get the RAZR HD that had just come out and he said it was better than the iPhone. My husband stayed with an iPhone because he is a commercial pilot and needed to use aviation apps that were not available on a DROID phone. Initially we were very impressed with the RAZR HD until my daughter had a problem with hers after just 20 days of use. She is an EMT and was on duty sitting in her ambulance. She has to have a phone on her while working. She used her phone several times and had it in her front pocket. She took the phone out of her pocket to call us and the screen was black and not functioning—a few minutes before it was working fine. She noticed some spider cracks in the LCD at the edge of the screen. She took the phone back to the store where it was purchased and the Verizon salesperson accused her of abusing/dropping it and said she would have to file an insurance claim which would cost $99. I was shocked. Our iPhones had heavy mobile use and were even dropped several times, including on cement, but never failed. I told our daughter we had no intention of filing an insurance claim for a defective product that should be covered under warranty. For all we know, it had damage before we even bought it from Verizon. But when she contacted Motorola, they said a screen failure due to a cracked screen was not covered but she could send it in to be evaluated. When we read the warranty, it does not say this. It says it doesn't cover damage caused by accidents, abuse, misuse, including improper usage or operation, abuse or neglect, or impact damage, such as dropping the phone. The phone had not been dropped, abused, or misused. There is not a scratch or any physical damage on the phone and the glass. The phone failed under normal use. The LCD screen under the glass fractured. Normal use should not cause this unless there was a manufacturer's defect in the phone. I.contacted my dad who works with digital and analog wireless technologies/hardware, and he told us to file a warranty claim. He said the phone has an accelerometer in it that detects G-force and impact and Motorola should provide us the data that shows the phone was impacted outside the tolerance thresholds for normal use. Well clearly Motorola and Verizon are just scamming customers and ripping them off. How convenient for Motorola to automatically tell a client all screen failures are due to customer damage. We should have stuck with iPhones and the AppleCare. Apple stands behind the quality of their products and would have never questioned replacing a phone for a defective LCD, i.e., no broken glass, just screen failure. You get a replacement on the spot. Oh but not Motorola—mail it in and then you are without a phone for how long??? We are going on 24 days now. Motorola got the phone and sent a picture of the phone screen (included) and said it was physically damaged—said it would cost $99 to fix—interesting how that is the same amount as the Verizon insurance deductible. Really--they are insulting my intelligence... I called them up and told them to provide me the accelerometer data—I wanted proof the phone was damaged by us and not defective. They still have the phone and have not responded to my request for over a week now. I told customer service that Motorola should be ready for a fight—we will file a report with the FTC and the BBB if they don't repair or replace the phone at no cost. I am very angry about this poor customer service. If we dropped the phone and cracked it up, well that is what insurance is for and that is why we bought the insurance. I would not expect Motorola to fix a phone for free if we broke it, but this is not the case and it is just outrageous. I am worried the same thing will soon happen to my RAZR HD which has overheated while it was charging. The phone is so thin that any expansion in the case is going to put pressure on the LCD. I am wondering how we are going to make it through a 2-year contract with Verizon when the Motorola phone can't even handle normal mobile use. I used my AT&T iPhone 3Gs for over 3 years before switching to Verizon and the RAZR HD and the iPhone still works well as a Smart device for email, photos and music. Clearly Apple has a superior product and also knows how to take care of customers. We called Motorola customer service again today since we aren't seeing any information online regarding the current status of our phone, and they couldn't even tell us what the status is. They have had the phone for over 2 weeks. If Motorola doesn't do what is right, they will lose us as customers. This is so frustrating.
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Feb 4, 2010
I just recently, about 4 days ago received an E72 in the mail from Nokia's website. I have been using it, and love it so far. The only think is I took my phone out of my pocket today and realized there was a purple blur on the screen. I restarted the phone and it was slightly better. I waited a few minutes and it was gone. Now I am wondering if I should send my phone in to nokia, just to see if the screen is okay and to make sure it doesn't get worse. Let me know what you guys think I should do.Thanks
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Sep 3, 2015
some parts of the screen looks purple/yellow like I pressed too hard or something
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Jun 4, 2014
I just bought my iPhone 5c a few months ago, and a few minutes ago I just realized that the color on the screen has changed colors. The colors on the screen vary depending on how the screen is angled. The colors vary from purple, green, and pink tint. I've tried turning my phone on and off as well as resetting it, and nothing is working. The color tint is just in the middle of my screen from the top to the bottom of my screen; not on the sides, however it is still very hard to see my pictures in my gallery or even use social networking sites or anything for that matter.
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Dec 10, 2014
I just got a Moto X 2014 in the mail and I love everything about it besides the size and the screen. When I turn the brightness down, especially when looking at gray tones, the screen takes on a dark purple color. So, is this normal or should I return the phone?
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Apr 9, 2012
My I phone 4 has 4 purple stripes taking up the whole of the screen. This has happened before ( around 2 weeks ago ). I tried powering down and resetting. The phone had plenty of charge on each occasion that this fault appeared. When it happened previously I left it at home for a week whilst I was away on holiday and when I returned the battery had completely discharged itself. I plugged in the charger and switched the phone on and the fault disappeared so I'm hoping the same happens again.
Info:
iPhone 4, iOS 4
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Jun 27, 2014
I have noticed of late, when using my camera that sometimes I get purple lines going across the screen. This only seems to happen when using the camera via the native Apple "Camera" app. Â
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Jun 2, 2014
My phone's screen suddenly turned bright purple this morning & is now stuck this way. It will not turn off or do a reboot/reset. I've tried plugging it into my computer & the computer doesn't even register it's being plugged in.
Info:
iPhone 4
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Nov 29, 2011
I finally bought a N8 and receved it yesterday after wanting to get one for a year now. I had always held back as I was hoping they would sort the purple screen issue out. I specifically wanted to buy a phone from a proper Australian dealer as I wanted it to be A tick and have 24months warrenty. First thing I did when I got the phone was charge it, turn it on to the analogue clock screen saver, lock the screen and then press the menu/home key. There it was, half the clock was purple! So I was sure I had the fault I was hoping not to get. I was gutted/disappointed. I really thought it could not happen to me. I have not even put my sim card in, used the phone or removed the protective shipping stickers yet
I do not know how to tell the age/build date of my N8 but when I ordered it last week, the dealer was out of stock and had to get new stock In from Nokia in Brisbane I believe. The box/packing looked the same as what I had seen 12 months ago. The phone did not have Anna on it. I do know that the latest N8 from Hong Kong are shipping in newer packaging that show the pink coloured N8 on the box.
I spoke to the shop today and they said this was the first time they had heard of this purple screen issue and that they have had no one else mention it to them. I could not believe it as this is a world wide spread issue. They rang Nokia in Brisbane and Nokia supposedly knew nothing about the 'faulty purple screen' issue. So they are either denying it and there is this huge cover up or they have honestly never heard of it.
Since the shop said it was news to them, maybe that's a good thing and I got 1 in 100 faulty one or something. I know this shop has sold about 37 on ebay plus more from their online shop and retail shop too, so if what they are saying is right, then all those buyers must be happy. I actually bought it from their online store and not on ebay. It gives me hope that mine may have been a one off, but i doubt it.
So I am trying to work out what to do. I think I have every right to get the phone swapped for a new one. Its definitely faulty but what do I do if they send it to Nokia in Brisbane and they say its fine?
-What I want to know is how have other Australian buyers delt with the faulty screen issue here? Has Nokia Australia officially acknowelged the problem? has anyone made them aware of it? Are there any known online shops in Australia selling good nokia N8's with known good screens? Has anyone had a screen replaced with a good one recently? I believe there is a new one with part number MP40 that fixes the purple tint screen, but i have only hear of people in europe getting this screen.
I specifically want to know information and experiences and opinions from Australian N8 buyers and owners who have bought a N8 with pruple screen fault in Australia.
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Sep 16, 2010
does anyone know how to get my yahoo big purple "Y" icon on my screen, my yahoo email only shows the standard envelope icon.
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May 12, 2014
The notification LED keep blinking with purple color while the screen is off, and I'm sure there's no application with that notification color. How could I know which application is using that color?
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Jun 25, 2014
Looks almost like a bruise on the screen, only when the screen itself is showing black (i.e., screen is on). I must have dropped the phone at some point... any way to fix this?
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May 19, 2012
why does my camera freeze and put a purple stripe on the screen? iphone 4S
Info:
iPhone 4S, iOS 5.1.1
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Jun 9, 2012
just bought it today, no more stock to exchange throughout Malaysia, now I've to go to NCC to get it fixed the purple screen... WTH! it's a repeated problem, it already haunted many N8 (including one of the 2 I own), now this one again... quality dropped..
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Apr 1, 2012
Whenever I turn on my phone, the screen does not turn on and blue,purple, and white lines cover the screen.
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Jun 14, 2015
The front facing camera produces a purple line through the top middle of my display and when I snap a photo it remains. Is this hardware? I tested it with the google camera app as well. This is a Samsung Galaxy S6
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Jan 9, 2010
I've searched and can't find an answer to this. Lately (more and more) my Tour is taking pics that are purple and half-screen. Anyone know why? Is there something I can do to fix this? I pull my battery every morning and charge my phone every night. Please help, I have a 2 year old who has finally decided to let me take pics of him and now I'm missing the cuteness..
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Nov 30, 2014
When my iphone is at 90% and I am outside, it dies because of being too cold then won't turn on till its warm enough. It inconveniences me when I cant call my parents while Im skiing. What if I were to be in a ski accident and I have to call my mom and I cant because my phone is dead when it should be powered on.
Info:
iPhone 5, iOS 8.0.2
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Jan 3, 2010
I go skiing almost every night and every time I go my phone gets too cold and turns off like it has no battery. When I get in my car and my phone warms up a little it registers back to full battery. Should i bring my phone to apple?
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Jul 11, 2012
I got moto Razr its arount 2-3 months old and my half screen from bottom is flickering a lot.
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