Nokia Nseries :: Deal With An N8 With Purple Tint Screen?

Nov 29, 2011

I finally bought a N8 and receved it yesterday after wanting to get one for a year now. I had always held back as I was hoping they would sort the purple screen issue out. I specifically wanted to buy a phone from a proper Australian dealer as I wanted it to be A tick and have 24months warrenty. First thing I did when I got the phone was charge it, turn it on to the analogue clock screen saver, lock the screen and then press the menu/home key. There it was, half the clock was purple! So I was sure I had the fault I was hoping not to get. I was gutted/disappointed. I really thought it could not happen to me. I have not even put my sim card in, used the phone or removed the protective shipping stickers yet

I do not know how to tell the age/build date of my N8 but when I ordered it last week, the dealer was out of stock and had to get new stock In from Nokia in Brisbane I believe. The box/packing looked the same as what I had seen 12 months ago. The phone did not have Anna on it. I do know that the latest N8 from Hong Kong are shipping in newer packaging that show the pink coloured N8 on the box.

I spoke to the shop today and they said this was the first time they had heard of this purple screen issue and that they have had no one else mention it to them. I could not believe it as this is a world wide spread issue. They rang Nokia in Brisbane and Nokia supposedly knew nothing about the 'faulty purple screen' issue. So they are either denying it and there is this huge cover up or they have honestly never heard of it.

Since the shop said it was news to them, maybe that's a good thing and I got 1 in 100 faulty one or something. I know this shop has sold about 37 on ebay plus more from their online shop and retail shop too, so if what they are saying is right, then all those buyers must be happy. I actually bought it from their online store and not on ebay. It gives me hope that mine may have been a one off, but i doubt it.

So I am trying to work out what to do. I think I have every right to get the phone swapped for a new one. Its definitely faulty but what do I do if they send it to Nokia in Brisbane and they say its fine?

-What I want to know is how have other Australian buyers delt with the faulty screen issue here? Has Nokia Australia officially acknowelged the problem? has anyone made them aware of it? Are there any known online shops in Australia selling good nokia N8's with known good screens? Has anyone had a screen replaced with a good one recently? I believe there is a new one with part number MP40 that fixes the purple tint screen, but i have only hear of people in europe getting this screen.

I specifically want to know information and experiences and opinions from Australian N8 buyers and owners who have bought a N8 with pruple screen fault in Australia.

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