Motorola :: "Motocast Has Stopped Working" Error Message
Dec 29, 2011
I received "Motocast has stopped working" error message upon initial installation and every time I attempt to open the program. I have rebooted several times. I have uninstalled the error message. Rebooted. then downloaded the latest version from Motorola web site. Installed it. I still got the same error message. The software has never opened successfully.
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Oct 5, 2012
Anytime I connect my 16 GB MotoActv to my computer, it starts MotoCast USB and then errors out close to completion with the following message, "MML has stopped working". I have submitted an email to supportforums@motorola.com with the .dmp and debug view files and received the following response:[URL]I have tried uninstalling and reinstalling both the Motorola Device Manager and MotoCast as well as replacing the MML.exe, DevConnMon.dll, and NFileCacheDBAccess.dll files located at C:Program FilesMotorola Media LinkLite, but this didn't resolve the issue. I am running Windows 7 64 bit with all the latest patches.
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Feb 15, 2012
Motocast started showing the initial setup screen this morning after working fine since December. When I press the item "Create or Sign In" I get a message saying I can only have one Motocast ID at a time. I am not attempting to setup a second ID, I simply want to continue using the one I was using. When I look under Applications, I see two instances of Motocast, neither of which allow me to uninstall. Is there any way to get my Motocast working again?
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Aug 6, 2012
Every time I connect my phone to the original USB cable the Motocast USB program starts running and then it says please wait while Motocast USB loads your content, and finally the MML has stopped working window pops up with the only option to close the program. I have uninstalled the program and re-installed a new version of it, but that doesn't seem to work. I am using Windows 7 Home Premium 64-bit. I have downloaded a patch that I replaced, even though when I tried to replace it the computer told me I required administrator authorization. However when I proceeded with this action it seems to have replaced the old one with the new one.I have no idea what to do, nor know where to find the problem in writing to post somewhere. My computer knowledge is very limited.
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Feb 24, 2012
When trying to sync I get a windows error that says BBerry Desktop Software has stopped working.I have uninstalled and installed twice and doesnt clear the problem.Windows does not provide further detail on the issue with the error, it just closes the desktop manager.For other models of BBerry I ready it could be a conflict with the SD media card, but I tried disabling it and I still get the same error.I didnt do any major installs to my laptop, It just suddenly started giving me this error. Although I know 2 days ago Windows 7 did an automated update of installs on the laptop.
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Sep 11, 2012
I've Just completed the Official ICS Upgrade on my MZ616 Asia/Pacific model (purchased in Singapore). It Appears that Motoprint is broken after the upgrade? Attempting to print - results in an error "Unfortunately Motoprint has stopped" the only options given are to "Report" or "OK" the error message. Motoprint is up to date (Version 5.0.0.26) - and no updates appear to be available on Play Store. Accessing Motoprint through the settings menu gives the same error.
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Jul 2, 2012
I keep getting the error message: unfortunately homescreen has stopped.
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Sep 27, 2012
Is anyone else having difficulties with the charging dock. After the update, if I select bedside mode, i get the "Unfortunately, Smart Dock has stopped" message. Office mode works fine.
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Aug 7, 2011
I've had my Xoom for 3 weeks now. It worked okay with no error messages until last week. Everytime I turn it on, it displays this message:The Process android.process.acore has stopped unexpectedly.Please retry again.Forceclose Report?I have chosen Report and filled that out, but now just hit Forceclose and it resumes and I don't seem to have any problems.
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Dec 22, 2011
The only problem I'm having is with the Moto cast. I've done everything, I've installed on my computer. I've created a account, I've added folders. Beside my account user name is a green light. I've verify my e-mail address. When I try to finish set up on my razr and enter the exact e-mail & password I get the same error message.
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Jan 22, 2012
motocast runtime error whenever i try to sync with my phone, i have tried uninstalling and reinstalling motocast still fails. I have been using it to sync for over a month and it just suddenly stoped working.
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Nov 18, 2011
I've installed motocast on my pc and it works great connecting to my Droid RAZR. But when I go to mymotocast.com using a browser on my pc, as it loads the music I get an error.In Chrome the error is "An error has occured which prevents the application from running: cannot call method 'get' of undefined." In Firefox the error is "An error has occured which prevents the application from running: c: is undefined."In Internet Explorer the error is ""An error has occured which prevents the application from running: unable to get the value of the property 'get': object is null or undefined."It's only with the music (although I can see my songs behind the error message). The tabs for Video and Files work fine - in fact, using the Files tab I'm able to get to my music. None of these files are on a C drive, btw.They are all in Windows 7 Libraries for "Documents" "Music" and "Videos" but the actual files are on a D drive. I suspect there is something in the code for the Music tab that's having difficulty with that but obviously I don't know.
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Jul 11, 2012
While reinstalling MotoCast from fresh download (clean; removed every bit of old installation and rebooted) got this error about MSIE browser detection. The only MSIE version on my machine is 8. No previous installations of MotoCast threw this error.
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May 15, 2012
When trying to install MotoCast on my computer I get this message that says I need an internet connection. what is the cause?
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Nov 18, 2011
I just purchased a DROID RAZR. I have installed the desktop client on two different machines. I can view pictures and listen to music but when I try to play any video format I receive the following error:
Error during video playback
MotoCast was not able to playback this file; it might not be in a supported format.
I tried to download several files to test them on the phone's storage, but I am also unable to download any video using MotoCast. I can download pictures and documents. I have tried doing these operations through the Gallery app, as well as just browsing using the directory structure.
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Jan 20, 2012
I have been trying to install motocast wireless for a few days and cant figure it out. When it gets to seting it up, it says that there is no internet connection, but I do have internet on the comuter. I have tured off my firewall and virus (AVG) but still no go.
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Apr 28, 2012
I find that some AC3 formatted files can be played while others give me an error about needing an AC3 filter. I find this generally on the higher bitrate videos. For example one is ac3 @ 192k and it plays just fine while another is 640k and says i need an ac3 filter. to play any obviously ffdshow is installed and working to play any ac3. I am confused, I have mainly avi and mkv files.
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May 19, 2015
Unfortunately, contact has stopped. I cleared the data and still the problem exist.
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Nov 22, 2011
When I connect my Motoactv via USB to Motocast I receive and error message where it says that MML has stopped working suddenly and windows is looking for a fix.Then nothingI have ripped and re-installed the program several times and still doesn't work. It worked once when I first set up Motoactv then hasn't worked since.Anyone know of a fix. I just really want to update my Motoactv with the new software and manage my music through Motocast via MML.
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Dec 8, 2011
I have it set up on my PC where I have 3 folders shared. I have a Movies folder, I have a TV Shows folder, and I have a Mixsets folder. I like to listen to DJ mixsets that can be rather large, anywhere from 50MB to 150MB in size. I can access my movies/tv shows off my PC at home just fine when I'm on a wireless network. I just go into Gallery>MotoCast and there i have my TV shows in one folder and Movies in another folder. The folder I named Dj Mixsets does not show up in either Gallery or Music app.That's fine cause when I go to the Files app, I can see all three folders on my PC. From there, I can still access my TV Shows and Movies just fine. But when I try to listen to any of the mixsets, it says Cannot connect to network, please try again. This is weird cause the Droid shows my home PC as "Online". Is it because the music files are really large that it won't play? MotoCast can play larger size video files no problem.
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Jul 24, 2012
Motocast app was preloaded on new razr. I manually loaded motocast software on desktop and laptop. Motocast working great for getting pictures to and from desktop & laptop. I called tech suppoirt for email problem and was told to update my device to the latest OS. I did this and after rebooting device, there was no motocast app/logo and no USB selection window. I now can not download pics and can only upload files from my desktop and laptop.
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Apr 29, 2012
Droid Razr; using MotoCast Wireless. XP computer is on all the time, no trouble connecting. Music, photos and documents all present and available all the time.But my iTunes playlists are not. Major bummer. MotoCast playback quality is far superior to G-music, but I really need my playlists!Itunes data folders are all in the normal places. The MotoCast docs clearly say that iTunes playlists are usable and in one place says expressly, "Note: Currently MotoCast Wireless supports playlists from iTunes only."
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Oct 21, 2012
Been trying to sign in for a few weeks, but I keep getting told my account has been upgraded to a MotoCast ID. That's very nice and all, but I never get any e-mail from Motorola, even though I'm told my validation will be sent to my e-mail address (listed as on file). I had to create a new MotoCast ID (with a different e-mail address) in order to post to ask this question and for help, as I've requested a password reset a few times and none of them go to my e-mail.My old ID was part of the Motorola Feedback Network and contains the IMEI of my phone, and everything I'd need; this makes me think I could even have been invited into the soak test for the Bionic, but not received any e-mails (I was in at least one previous soak test). Can someone let me know how I can get my old account restored? This is kind of a big deal to me, and (by my understanding) was also a source of frustration the last time Motorola changed the way accounts worked.
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Oct 7, 2014
My phone is currently unable to be used, whatever i do, whatever app i open i get a message that the device usage has stopped working. I dont know what actually does the device usage do because after pressing Ok i can do what i want for another 5 minutes to get the mesage. It's really annoying when playing a game, writing posts on Facebook, message.
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Nov 30, 2010
The E5 has a home button and a message button that you can configure. Normally if you press the message button for a short time, it goes to messages. If you press it for a long time, it opens the create message menu. Mine worked yesterday but doesn't do anything anymore.
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Oct 25, 2011
Yesterday my 9900 just stopped working and the screen came up with JVM error 545.I've tried using the BB desktop to reload following the instructions of BB knowledge base KB10144 and KB 20371.The device fails to connect to the PC and generates the following message: Application loader was unable to connect with your device. Please re-connect your device, enter password, if required, and click retry.The device just won't connect.
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Aug 10, 2011
Yesterday my N8 stopped vibrating when it recieved a text message , I enabled vibration alert in the profile and checked if it was a hardware problem by calling . The phone vibrates when it gets a call but it doesn't vibrate when a message comes ! I did not install advanced battery monitor also ! I reset my phone and re-installed the latest firmware also , but still the problem persists
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Jul 12, 2011
It used to work just fine, sending docs and pics via the "send to" right-click. Now I get that error message "error copying file (Server error)" and the X7 opens a "sharing" program that runs in the background. It used to work just fine a day ago - no updates every since on computer or phone since then...
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Mar 1, 2010
I am running v5.0.0.419 on Verizon. Never had any issues until this weekend when I can suddenly not connect to any web pages. I always get the "HTTP Error 400: Bad Request" dialog. And under the details "Connection refused". Not sure what to try other than several battery pulls, etc. Again, never had any issues until a few days ago havent loaded any new apps, etc.
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Jul 4, 2012
After updating to ics motocast wants to install on my pc and does not give me an option to say no and not have it show again, like the vista start screen. I decided to install motocast and just ignore it but when I rebooted it started my browser with a video for backup assistant after looking thru msconfig and regedit I believe this program to be malware like microsoft security 2012 or many other softwares that use extortion to sell their product. I am not questioning the validity of the backup software but rather the way it like motocast doesn't give me an option. When I called Verizon they said it was a Motorola problem so can someone please tell me how to get this MALWARE from loading! I did get the browser to stop loading after removing all of motocast via add/remove.
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Aug 11, 2012
keep on getting the "error during video playback" I have converted my videos to mpeg4 and synced and signed in still nothing
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