Motorola Motoactv :: I Cannot Request Service
Aug 8, 2012
Ive tried a dozen times to submit a repair request and each time the operation stops after I select my device and your page stays blank. I submit my serial number and it looks up the device, finds it and I continue. Then I add my narrative and it asks me to pick my device. I select motoactv and at bottom of screen it has the little continue button. I press that and the screen stays white and wont let me continue the process. This is getting VERY ANNOYING and FRUSTRATING. Ive tried on 3 different computers on 3 different networks on 2 different browsers over a dozen times and I CANNOT submit my device for repair.
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Jul 24, 2012
I'm getting this on the website "Unable to process the request", on about 80% of my workouts I cannot see details! also on the few ones that load I cannot see the route, this only happens from my PC and any other PC i have tried and with any browser IE, Firefox, Chrome,.... BTW it all works fine from my Droid Razr phone
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Aug 27, 2012
There is a typo on the Weight Loss Goals page.It reads: "I have completed 44% of YOUR weght loss goal..." Please change to either: I have completed ___% of MY weight loss goal..." OR You have completed ___% of YOUR weight loss goal..."
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Jul 22, 2012
...when trying to view any of my workouts on the portal.And because Moto doesn't allow us to directly access the .CSV (or, indeed, GPX or TCX files), my data is currently useless.
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Oct 31, 2011
I have blackberry bold 9900 and when I want to open an attachment (pic) in email that message will appear (more request cannot be completed service book information not found blackberry) what I do?
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Dec 8, 2011
If I go to the internet icon, click on it and then type in a web address, I get an error "http error 503 service unavailable the server is currently unable to handle your request". But if I click on the bookmark for google and type in the web address I'm trying to get to, it will go there.
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May 3, 2011
I am using the blackberry bold 9700,i updated my software and it wiped out my phone,on re-installing all the software's,whatsapp,facebook etc works fine but for some reason my BBM wouldnt work at all,i tried activating my e-mail account(Enterprise Activation) but i keep getting this "Activation request failed. A service connection is unavailable".
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May 25, 2012
New problem generate in my Blackberry curve 9220 (OS 7.1) in Blackberry Messenger.When i sent request to my firends its show request is pending but he/she is already accept me. And he/she send request to me at that time i accept and he/she is in add my contact list.
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Jul 25, 2012
Is it just me or is anyone having problems with data syncing to the Motoactv.com portal today?
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Apr 6, 2012
I have been trying to download gold courses for 2 days now and can't figure it out.My device keeps saying "Downloading" and nothing is happening.
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Aug 7, 2012
I've owned the MotoActv for two month, I got the mysterious "moisture issues" that everyone seems to be getting even though I've never used it in the rain. But the thing that is driving me nuts is the music. When I hit random shuffle of all my songs, I hear songs I don't want to hear... song that I do not own on my computer. Where are these songs coming from? Today I heard "Boot Scoot Boogie!" I abhore country music as does my wife. Doing a computer wide search shows no evidence that the song exists on my computer. Yet there it is playing in mile four. Other mystery songs have showed up too. The performance music playlist seems to be filled with songs I never heard of, yet evidently I perform well to them.
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Jun 21, 2012
I haven't been able to access the motoactv portal all morning.
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Jul 22, 2011
I, Diviance, wish to request the release of the source code for the following software:The 4.5.91 firmware update for the Motorola Atrix 4g, the webtop software included in the update and any particular software included in this update that follows GPL licensing.
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Nov 14, 2011
I have two Droid Pros. Overall I'm relatively happy with the phone minus a couple nagging problems. I have noticed some of them being fixed with the two updates I've experienced.The single most annoything aspect of this phone, however, seems to have gone uncorrected, yet it's a simple fix. The fact that the keyboard is too close to the soft keys.When typing an email or text, it's not uncommon for my thumb or finger to accidentally it one of the soft keys (such as the home key). Obviously, at that point it immediately jumps to the home screen. Thankfully my message isn't lost. However, why not merely add a verifcation dialog if any of those keys are hit during a keyboard input operation? This seems like a very obvious and simple fix...and I know there are lots of compaints about this keyboard on Android forums, etc.
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Feb 27, 2012
Let the developers know what new innovations you would like to see in Motoactive. Let them know what Apps, websites, hardware features that are out there that you love and would like to see incorporated into Motoactv.
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May 28, 2011
I bought a locked Atrix by amazon market place end after I bought the unlock code. When I try to unlock is displayed the message "network unlock request unsuccessfull". i'm informin a 8 digits code.
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Aug 15, 2011
I realize this topic is being discussed elsewhere on this forum, but that thread is now several pages long. Any chance the moderators here can set up a sticky on the forum with an official FAQ on the problem, possible fixes (tried, proven or otherwise) and, most importantly, any feedback on when Motorola and its new Google masters will, as some say, send out a software fix OTA?
Would also love to see any official Motorola or Sprint comments on this issue posted on the sticky as well, so we can separate the official company line from rumor.
I really like this phone, but this calling audio bug is unacceptable and I will return it and spurn any Motorola devices from here out unless the companies provide some concrete feedback on what they're doing to correct this issue and a timetable for when they will take action to do so.
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May 2, 2011
I understand that your hands are loosely tied as Honeycomb is a Google OS and as such updates need to come from them.However, your competitors appear to have been able to launch with things like SD card suppor and there is still no communication about when this will occur.I am not demmanding an update NOW! Just some level of communication on the progress/eta/time-line on when there will be an update to enable all the hardware to function.I also have a number of things I would like to discuss regarding the OS itself but lets first of all see if you can at least communicate with us on the most basic level?
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Apr 9, 2012
Is it possible to configure request a delivery report for sent SMS?
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Aug 25, 2011
Since upgrading to Gingerbread (2.3.4) on the Motorola Atrix I have not been able to accept/decline/tentative meeting invitations from my phone. Is anyone else having this problem? I do have 2 (multiple) Coporate Sync accounts setup where I am syncing calendar and email etc. I have not attempted to see if having one would make it possible. I can't accept the invite from the calendar nor from the email.
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Oct 4, 2012
request: Allow Home Screen Position to be changed from the farthest left position. I like my home screen in the middle, it allows me to put work to one side and personal to the other.
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Oct 3, 2011
I miss the ability to push the top wake button and be able to slide slider over to move from Vibrate to Ring like I used to be able to with my Droid X and Droid D1. You can only switch from Ring to Vibrate that way now.
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Oct 20, 2011
Would love to see a feature wherein calls from telemarketers, etc. could be captured into a contact (quote possibly a large one) and dealt with via...Muted ringSpecial canned, recorded (synthesized?) messageTextOther suggestions?deally, this would be a "one-click" process, with modifiable defaults. Thoughts?
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Apr 25, 2012
This has been frustrating me for the past 3 hours. I just opened my MotoActv today. I plugged it into my computer, installed Motocast, and set up my Motocast ID. I can sign into mymotocast.com just fine, but cannot sign into motoactv.com. It gives me the message "Invalid credentials. Please try again."
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Aug 16, 2011
My Atrix has the latest update applied and has started recently showing the following error message:"com.motorola.service.main had stopped unexpectedly" Touching ok returns to the home screen for 1 second and the error reappears. This makes the phone unusable.I have performed a factory reset and the error was away for 24 hrs but now it has reappeared.
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May 18, 2011
Since yesterday all of a sudden my battery started draining like crazy, 100% to 40% in 2 hours. Battery manager shows com.motorola.service.main taking 60% battery.what is this process and why it is taking too much of battery?
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Nov 19, 2011
I'm getting the following error when trying to check corporate sync emails :"The process com.motorola.service.main has stopped unexpectedly. Please try again.I've tried again and I still get an error. I've tried rebooting and I still get an error. Yahoo and Gmail are fine.I also get this error when I try to amend the settings in Accounts:"The application Email authenticator (process com.motorola.provider.authenticator) has stopped unexpectedly. Please try again."There are loads of posts of this topic for all Motorola Android phones (this is the first discussion for Motorola Razr) - none of them have a decent solution!
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Dec 28, 2011
I put a name in when I registered. But it says I am signed in as *** and that's what appears on the forums. How can I change it to a proper name?
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Apr 23, 2012
When i post my workout to facebook i want it to show the metrics like nike does below so info and a link.
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Feb 25, 2012
I see that people say they use the MA as a watch. Perhaps it's a problem with my unit, but if I wear the MA as a watch, no Bluetooth, no music etc. I have it timed out at 15 secs (makes a boring watch) and the brightness guite low... it never lasts the whole day before I have to recharge it. Seems a bit pointless having a "watch" that runs out of power before the day is through.If you use the MA simply as a watch (ignoring the silly steps counter which can't be turned off!) how long do you get?
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Dec 12, 2012
When I bought my Motoactv 4 months ago, the GPS worked fine. It was perfect.
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